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Care Homes Owned by Arthur McLean

  • Care Homes Owned by Arthur McLean

Arthur McLean Locations (2)

 

2 Care Homes owned by Arthur McLean

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Riverside Healthcare Centre

Bridge Street, Selkirk TD7 5BU 

7.8 2 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 45 Rooms
Cartvale Nursing Home

94/102 Clarkston Road, Glasgow G44 3DH 

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 31 Rooms

Arthur McLean Reviews (2)

Reviews Posted for members of Arthur McLean

Overall Experience

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Review of

Riverside Healthcare Centre

from Stuart R (Grandson of Resident) published on 6 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my grandparents spent their final months here. I found that the care they received was thoroughly appropriate to their situation. The staff were always courteous and respectful. And whenever my grandparents had visitors everyone remarked on how content they appeared there.
The staff have a tough
job but I personally think they are trying to make every resident's time there as enjoyable as it can be. My grandmother used to write in her letters to me about the quality of the food she was eating.
Appreciate the care and service they provided.

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Review of

Riverside Healthcare Centre

from Agnes W (Wife of Resident) published on 1 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Over the two years my husband was resident, I was dissatisfied on many occasions with his level of care. In 2019 and again in 2020, I found I had no other option than to complain to the Care Inspectorate. After an investigation by them, complaints were justified and upheld.

Reply from Arthur McLean, Director at Riverside Healthcare Centre

The reviewer was always unhappy their partner needed the support of a care home. We worked hard to meet their expectations. We admired their relentless drive to achieve the best outcome for their partner and hold us to account. We agree we were not perfect, and we apologise for not always finding it easy to meet their expectations. This experience led to serious self-examination and the scrutiny of the Care Inspectorate. Although elements of the complaint were not upheld and some were upheld in part, we and the Care Inspectorate identified areas where we could or should have done better and improvements were made. Many were specific to the reviewer's partner's situation and all were implemented at the time in 2019 and 2020.


Considering the the time we spent reviewing and adjusting our procedures to meet the concerns raised by the reviewer, we are disappointed their review fails to recognise our efforts and does not acknowledge any goodwill or diligence on the part of the Home.


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Awards / Recognitions (0)

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Frequently Asked Questions about Arthur McLean

How many Care Homes does Arthur McLean own?

Arthur McLean own 2 Care Homes.

Which Arthur McLean Care Homes have the highest review score?

Riverside Healthcare Centre & Cartvale Nursing Home has the highest review score.
Arthur McLean in Glasgow City Arthur McLean in Scottish Borders

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