1. UK Care Home Search
  2. Care Home Groups
  3. Locations Owned by QME Care (Queen's House Kelso Ltd)

Care Homes Owned by QME Care (Queen's House Kelso Ltd)

8.2 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by QME Care (Queen's House Kelso Ltd)

QME Care (Queen's House Kelso Ltd) Locations (2)

 

2 Care Homes owned by QME Care (Queen's House Kelso Ltd)

Sort by:
View on Map
Murray & Evanthea House

QME Care (Queens House Kelso Ltd), Angraflat Road, Kelso TD5 7NS 

8.1 9 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Substance Misuse
  • 27 Rooms
Queen's House

QME Care (Queens House Kelso Ltd), Angraflat Road, Kelso TD5 7NS 

8.4 5 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 32 Rooms

QME Care (Queen's House Kelso Ltd) Reviews (14)

8.2
QME Care (Queen's House Kelso Ltd) has a Group Review Score of 8.2 (8.230) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to QME Care (Queen's House Kelso Ltd) must have a Review Score.

Overall Experience

  • 12
  • 1
  • 1
  • 0
  • 0

Date Published

14
0
0
5
9
Review of

Queen's House

from Graham H (Son of Resident) published on 11 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home itself and all its staff look after my mum very well and as a family we are pleased that my mum is at Queens House. All facets of QME seem very acceptable, her room is always nice, clean and tidy and Mum enjoys the food and her regular cups of tea.

Reply from Steven Bailey, Executive Assistant at Queen's House

Thank you for the lovely feedback, it means a great deal.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from Carol C (Sister of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am most grateful for the support with ensuring my brother’s attendance at his brother’s funeral. A minor concern is that a pair of reading glasses that was purchased went missing and my brother seems to have not been encouraged to use them beforehand. I believe that social services have organised
for a new pair to be bought and I would hope that he is encouraged to use these and do whatever reading he can and that the glasses are kept safe for him.

Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House

Thank you for your feedback. It means a great deal and helps us to get it right the first time.
Our sincerest apologies for the situation with your brother's glasses. We will be sure to keep these safe.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from V B (Sister of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superb care and accommodation, excellent food and programmes of activities. Staff are very professional and caring and create a gentle and supportive environment for their residents. My sister has settled well and appears happy and content, she loves the attention that staff give her and is comfortable
in her new home. I have total confidence in the care that she has received. During the past two years.

Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House

Thank you for the lovely feedback, it means a great deal.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queen's House

from J B (Brother of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has settled into Queen's House very well and appears quite content. A family friend takes her out in the car twice a week, weather permitting, which provides some real change to the daily routine. Overall, it is working very well.

Reply from Steven Bailey, Executive Assistant at Queen's House

Thank you for your feedback, it means a great deal. We are also delighted that your sister has settled in so well!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from Pamela L (Wife of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Murray East for over four months now. Like many before me, I struggled with the idea that my dear husband of over 40 years should need to leave his own home to be cared for. Never once has any member of staff suggested that I could have managed with a bit more help at home -
it wasn't available anyway. We have been loved and cared for and I know we are in the presence of professionals. I have observed how staff dealt with my husband and learnt so much. I have also seen some of the challenges they have to deal with - nothing is too much trouble. The calm and gentleness have blown me away. Of course, life is never 100% perfect and on the only occasion I spoke with management about something which upset me, it was dealt with promptly with immediate feedback to me.


The thing is my husband was in another care home for two months beforehand - so I know how exceptional Murray East is.


Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House

Thank you for your lovely feedback, it means a great deal.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queen's House

from Ian A (Son of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of our mother and all her family, please accept these few words of gratitude as our token of appreciation to all the wonderful staff members at Queens House who have made mum's life so enjoyable and who provided her with such a wonderful 90th birthday party last week. She is as happy as she
has been for many years and this is a testimony to you all. We are truly blessed to have such a quality care home in Kelso. Thank you.

Reply from Karen Ballard, Registered Manager at Queen's House

Thank you for the lovely feedback, we have shared this with our teams and it means a great deal to us all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queen's House

from Angus A (Son of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with Queens House and the level of service and support received. Mother is very happy and has settled in extremely well; she loves the interaction with all the staff, who are very engaging and friendly. Communications are good and timely, so the family feel well connected
to the service.

Reply from Karen Ballard, Registered Manager at Queen's House

Thank you for the lovely feedback, we have shared this with our teams and means a great deal to all of us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from Brenda H (Daughter of Resident) published on 16 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service from supportive carers, cannot fault them.
Excellent food for residents, couldn't be better.
Lack of communication is still a problem, for example when 2 musicians arrived a couple of months ago this had been listed as happening in Murray West then became Murray East in the
newsletter. When they arrived at reception there was no one who knew anything about where they should be! They were taken to Murray West where they gave a performance enjoyed by everyone but they weren't wearing masks! Obviously, it would have been impossible to sing with masks on. Carers didn't seem to know they were coming.
Not the first time that information wasn't getting to the right place.
Also, would like to see sun umbrellas provided and sunscreen for all residents outside in the sun on hot days, not just one tatty umbrella!

Reply from Steven Bailey, Executive Assistant at Murray & Evanthea House

Thank you for your review, we have passed your positive feedback onto our team. We are sorry that you feel on this occasion there was a lack of communication. We have many lines of communication from the relative's gateway, weekly/quarterly newsletters, e-mail/telephone, and daily staff huddles. In relation to the performance, this was communicated to all staff and relatives via our weekly update, and the band performed as expected in Murray West which was greatly received by all who attended. We took a risk-assessed approach to their visit to minimise any risks involved and prioritised resident wellbeing. Throughout the warmer months, we overhauled our garden area with raised flowerbeds, and new walkways, and erected a large gazebo with enough chairs and tables inside for up to 36 people. In addition to this, we ensured that there were benches, tables, chairs, and parasols around the outside of the home in our garden areas for all to use. Your support is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Queen's House

from L R (Daughter of Resident) published on 12 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum is very well looked after by the staff.
Regular updates given on her care, and I can speak to anyone if I need to.
Very good communication over Covid, and I was able to visit Mum for the majority of the time, Newsletters are very useful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from H L (Wife of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care. Superb staff who not only care for, support and show great kindness to the residents but also help and support me when feeling a bit low.


Staff are always very friendly, pleasant and generous with their time.


My husband is now at home in Murray & Evanthea House and I know he

feels safe and secure.


Many, many thanks to all staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from M R (Stepdaughter of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be caring, compassionate and respecting of the resident's privacy. If one of the residents has been upset, then a member of the care staff has responded quickly with reassurance and comfort. Every effort is made to cater for any requests, by the resident, with regard
to meals, should they want something 'special' to them eg a request for bacon and eggs at 4.00 in the afternoon!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from Val D (Daughter of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What wonderful caring staff at QME care. Mum's treated with dignity and respect, we are happy that's where she will be in the end and know she is treated with the utmost care and attention. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from Alison S (Daughter of Resident) published on 9 August 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently became a resident in Evanthea House. My initial contact with the home, through their website, gave me a very strong understanding of the underpinning ethos and values. This was very evident from my initial visit and in discussion with staff about my mum’s needs prior to her moving in.


The

staff are always friendly and welcoming, nothing is too much trouble. The kindness has been extended to the wider family. I feel that my mum is in a place where she is well looked after and safe and her wishes and needs are understood. Mum is always telling me how much she likes the staff and the food!


We love the environment, which is welcoming and spotless. It is so nice that each resident has their own outdoor space which they can access from their rooms. The fact that there are only 9 residents in Evanthea with a consistent staff team is very important to us. We are delighted with how well Mum has settled and this is down to the care she receives from the team around her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of

Murray & Evanthea House

from L S (Daughter of Resident) published on 17 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every town in the borders should have a QME care home. They know exactly how to look after individuals with dementia.
The care my loved one received was second to none. Their compassion and professionalism was outstanding.
Can not thank the staff enough especially the health care assistants.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Frequently Asked Questions about QME Care (Queen's House Kelso Ltd)

How many Care Homes does QME Care (Queen's House Kelso Ltd) own?

QME Care (Queen's House Kelso Ltd) own 2 Care Homes.

Which QME Care (Queen's House Kelso Ltd) Care Homes have the highest review score?

Queen's House & Murray & Evanthea House have the highest review score.
QME Care (Queen's House Kelso Ltd) in Scottish Borders

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact QME Care (Queen's House Kelso Ltd) to verify any information. View our terms and conditions.