Headwell House, Headwell Avenue, Dunfermline KY12 0JY
1 Chambers Court, Cowdenbeath KY4 9QP
Castle Gait Manor, 11 Hendrie Lane, East Wemyss, Kirkcaldy KY1 4NZ
Strathburn Drive, Finglassie, Glenrothes KY7 4UQ
1 Sunny Braes Court, Ferrard Road, Kirkcaldy KY2 5ES
Gardens Road, Newburgh, Cupar KY14 6BZ
Bayview, Laird Avenue, Methil, Leven KY8 3JT
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Reply from Laura Aldous, Operations & Wellbeing Manager at Abbotsford Care Glenrothes
We are truly sorry to hear about your grandad's experience and the distress this has caused your family. Ensuring the wellbeing and dignity of our residents is our highest priority, and it is deeply concerning to learn that we did not meet those standards in this instance. We are always striving for improvement, and your feedback is incredibly important to us. We would really appreciate the opportunity to speak with you in person to gain a better understanding of your concerns and see how we can learn from this to ensure no one else has a similar experience. Please do get in touch with us at your earliest convenience, and a member of our senior management team will be available to discuss this with you. Once again, we sincerely apologise, and we hope to hear from you soon.
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Reply from Emma Bonellie, home manager at Raith Manor
Thank you for your kind words . It is a pleasure looking after him.
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Reply from Emma Bonellie, home manager at Raith Manor
Thanks for your kind words, its a pleasure looking after your sister.
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Reply from Emma Bonellie, Manager at Raith Manor
Thank you for your kind words it means a lot. I wish your family well. Take care
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Submitted via Website • Report
In terms her behavioural difficulties - our previous care home experience was of her being treated like a wilfully naughty child; being sent to her room for "being bad". At Abbotsford they understand that this is part of a disease process, and that sufferers should not be punished - instead they use appropriate distraction techniques that rapidly de-escalate any situation.
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