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Care Home Owned by Carers Scotland Ltd in Highland

  • Care Home Owned by Carers Scotland Ltd in Highland

Carers Scotland Ltd Locations in Highland (1)

 

1 Care Home owned by Carers Scotland Ltd in Highland

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Hillcrest Nursing Home

Glebe Road, Nairn IV12 4ED 

1 review
  • Care Provided
  • Nursing
  • Short Term/Respite
  • Mental Health
  • Younger Adults
  • 23 Rooms

Carers Scotland Ltd Reviews in Highland (1)

Reviews Posted for members of Carers Scotland Ltd

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Review of

Hillcrest Nursing Home

from Neale G (Resident) published on 26 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unhygienic, non-Covid safe, staff continually lied to me, fobbed me off, failed to deal with my hospital discharge diagnosis of epilepsy, to the point of denying I had any record of seizures, the list goes on and on.
Basic hygiene standards were not followed and ignored when I pointed the most basic
of failings out to staff. Residents were allowed to walk around with their hands down their trousers and then handling food and cutlery left out for others.
Several residents openly coughed and sneezed with no face protection, I was even ridiculed for wearing a face mask in the company of these residents.
No Covid protections were followed, not even the Scottish laws at the time. In Scotland. Awful dreadful place. Do not get sent there.
Other residents told me how awful it was. I'm glad I was able to leave when I was, and not in a coffin. Thank God I made it out when I could.

Reply from Arthur Brannagan, Manager at Hillcrest Nursing Home

Thank you for bringing to our attention your concerns. You will be aware that you have previously raised these matters with our service directly and with the Care Inspectorate who concluded the matter. The findings from any upheld complaints can be accessed via the Care Inspectorate website.
I am sorry that you are not happy with the service provided by Hillcrest House during your stay at the home and wish to extend our acknowledgement that this matter has caused you personal distress.
We welcome comments from the people who are involved with Hillcrest and aim to use these to improve the quality of our service delivery. It is our primary goal to work in partnership within the multi-disciplinary team which includes your social work team and the Care Inspectorate to improve our service and would refer you to both bodies if you continue to have any concerns.


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