Meallmore Ltd in Falkirk | 3 Care Homes

Review of
Willow Lodge Care Home
from Susan T (Sister of Resident) published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience

My sister has been at Willow Lodge for 10 months now. Since her admission, I have seen such a positive change in her. I have found the staff - all okf them, helpful, friendly and communicative.
There are plenty of activities available. My sister tells me the food is great and the chefs are very nice.

One of the main things for me is that she is now in a much safer environment, receiving the emotional and physical support she needs.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

Thank you for your kind words. We're so pleased to hear about the positive changes you've seen in your sister since joining us at Willow Lodge. It's wonderful to know she's enjoying the food, the activities, and feels supported. Creating a safe and caring environment is at the heart of what we do, and your feedback means a great deal to the whole team.

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Review of
Willow Lodge Care Home
from L M (Sister of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

I saw my sister today and was really pleased to see her looking well. She has been living at Willow Lodge for 10 months and seems to ve more settled. The food and staff are her favourite things. The high quality of food and variety is wonderful.
I live far away from her, so knowing she is in a safe

environment is such a relief for me. I am sure she will continue to flourish in Willow Lodge.

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Review of
Willow Lodge Care Home
from S N (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

I am more than happy with the care my dad received from all staff members at Willow Lodge. My dad is happy and content here which is the most important thing. Will be forever grateful for everything the staff members do for him.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

Thank you so much for your kind words and for sharing your experience at Willow Lodge. We are truly delighted to hear that your dad is happy and content - that's what matters most to us. Our team is dedicated to providing compassionate, person-centred care, and knowing that it brings comfort to families like yours means a great deal. Your appreciation means the world to our colleagues, and we are grateful for your support. If there's ever anything we can do, please don't hesitate to reach out.

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Review of
Willow Lodge Care Home
from Andrew L (Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff are friendly and helpful, my room is big and nice. I enjoy it when Dexter the dog comes in. I enjoy the life skills, with the chef.
The food is very good.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

**Response:** Thank you for your lovely review! It's wonderful to hear that you're enjoying your room, the activities, and the delicious food prepared by our chef. We know how much our residents love visits from Dexter the dog, and we're so glad he brings joy to your day! Your kind words mean a lot to our team, and we're delighted that you feel happy and supported at Willow Lodge. If there's anything more we can do to improve your experience, just let us know!

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Review of
Willow Lodge Care Home
from Richard C (Brother of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience

Willow Lodge is modern, in a good area and well kept with good security.
My sister has been at Willow Lodge for just over two years. I am reassured knowing that she is being well looked after. My sister is warm and well fed with comfortable accommodation and private facilities.

Reply from Cameron, Willow Lodge Care Home at Willow Lodge Care Home

Thank you for your kind words about Willow Lodge. It's wonderful to hear that you feel reassured knowing your sister is well cared for and comfortable in her home. Providing a safe, warm, and supportive environment is our priority, and we're delighted that this has been your experience. Your feedback means a lot to our team, and we truly appreciate you taking the time to share it. If there's ever anything we can do to further support your sister or your family, please don't hesitate to reach out.

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Review of
Airthrey Care Home
from Mary B (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Mum went into Airthrey Care Home in Feb 2024 following a traumatic year in hospital, rehabilitation and assessment. She was very distressed throughout this time however could not go home due to her progressing medical issues. Our first choice was Airthrey and soon after arriving Mum reported feeling

'safe'. Staff and other residents soon felt like our family. We were always kept up to date with Mum's health and wellbeing and felt confident in the level of care and affection she was receiving. This was particularly important for our dad during this difficult time. When Mum became ill in December we were humbled by the care and concern shown to her and our family from all staff. Many visited Mum to say goodbye and comfort us before ending their shift. The practical and emotional support offered enabled us to stay with Mum for three days and nights until she died. Without exception, we are indebted to all members of staff and are forever thankful we chose Airthrey to care for our mum.

Reply from Cameron, Airthrey Care Home Representative at Airthrey Care Home

Thank you for sharing such a heartfelt and moving review of Airthrey Care Home. We are deeply touched by your words and grateful that we could provide your mum and family with comfort and support during such a challenging time. It means so much to know that your mum felt safe and cared for and that our team was able to be there for you all, both practically and emotionally. Your recognition of the care and compassion shown by our staff is truly humbling and reinforces the values we strive to uphold every day. Thank you for trusting us to care for your mum and for sharing your experience. Your kind words mean the world to our team.

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Review of
Airthrey Care Home
from Julie R (Niece of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My aunt was fortunate enough to move into Airthrey Care Home during the summer of 2024. The home itself is a modern, well-planned building, with spacious en suite rooms. The staff keep it immaculate and well heated for the time of year. They spend a lot of time and effort ensuring that each resident

is treated as an individual. They are caring and concerned and nothing is too much trouble. My aunt is quite a fussy eater and they will go to the trouble of making an individual meal for her that she enjoys. There is no shortage of cups of tea at any time of the day. They encourage her to be the best version of herself that she can be. She always looks smart and clean and her clothes are kept in immaculate condition. She's encouraged to liaise with other residents and now has a few friends that she enjoys spending time with. My aunt's move into this care home has been a hugely positive experience for her and has improved her quality of life a lot. I'd have no hesitation in recommending it.

Reply from Airthrey Manager, Manager at Airthrey Care Home

Thank you so much for your kind words, we are delighted that your aunt has settled into Airthrey so well and making new friends.

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Review of
Willow Lodge Care Home
from P L (Mother of Resident) published on 29 April 2024

Submitted via Postal Card • Report

Overall Experience

An excellent care home, very welcoming, visually and personally. The staff are genuinely caring and work in a professional manner and an empathetic way towards my daughter.
We have experienced many care homes in the last five years and Willow Lodge is by far the best. The building, decor, rooms, activities,

staff and overall care are excellent.

Reply from Cameron, Care Home Representative at Willow Lodge Care Home

Thank you so much for your wonderful review of Willow Lodge. We're thrilled to hear that our care home stands out as the best among those you've experienced. It's heartening to know that the building, decor, rooms, and activities meet your expectations and that our team's professionalism and empathy make a positive difference. We appreciate your kind words and are glad to continue providing excellent care for your daughter. Thank you for choosing Willow Lodge and for taking the time to share your feedback.

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Review of
Willow Lodge Care Home
from M M (Brother-in-law of Resident) published on 22 February 2024

Submitted via Postal Card • Report

Overall Experience

Friendly caring staff, very helpful and attentive. Goof facilities and clean surroundings. The food is lovely as far as I can see. Management always available if required for a chat.

Reply from Cameron, Care Home Representative at Willow Lodge Care Home

Thank you for your kind words about Willow Lodge. We're delighted to hear that our team's dedication and attentiveness have positively impacted your experience. It's wonderful to know that our facilities, cleanliness, and culinary offerings meet your expectations. We appreciate your recognition of our management team's availability for discussions as we strive to maintain open and supportive communication with all our residents and their families. Your feedback is invaluable to us and motivates our continued commitment to providing the highest quality of care.

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Review of
Willow Lodge Care Home
from M M (Sister of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience

Everyone is most helpful and my brother was doing fine and loves it here. I'm pleased with everything. The only thing is my brother doesn't seem to get afternoon tea accept for Sunday.

Reply from Cameron, Care Home Representative at Willow Lodge Care Home

Thank you so much for taking the time to share your thoughts about Willow Lodge. We're delighted to hear that your brother is enjoying his time with us and that you are pleased with the care and support we provide. Regarding the afternoon tea, we truly appreciate your feedback and I will ensure this is passed back across to our team. It's our aim to ensure all our residents are happy and comfortable, and we understand the importance of consistent, enjoyable experiences like afternoon tea. Please feel free to reach out to us directly if you need anything else.

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Review of
Ivybank House Care Home
from Louise F (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

My dad was in this home before he passed in November. We checked on the home before Dad went in and got great unannounced audits and great feedback from family who have a member of their family as resident. The staff are brilliant, all of them are so dedicated and hard-working. They made us, as a family,

always welcome and when Dad was dying, went the extra mile with me, my mum and my sister to do anything they could when Dad was poorly. They made us sandwiches and tea and coffee They checked on me when I stayed all night. They helped me out with a phone charger and were so loving with Dad. It's made his passing easier to know he was so well looked after by all. We, as a family, will be forever grateful.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

We are deeply touched by your heartfelt review and we extend our sincere condolences for the loss of your dad. It means the world to us to hear about your positive experience at Ivybank during such a challenging time. We are incredibly proud of our dedicated and hard-working team. Your kind words about their efforts, compassion and support are heartwarming. We are grateful for your trust in Ivybank and honoured to have been a part of your dad's life. Please know that your family's gratitude and appreciation mean a great deal to us. We will continue to uphold our commitment to providing exceptional care and support to our residents and their loved ones. Please don't hesitate to reach out if you need anything or have any further feedback to share. Our thoughts are with you and your family. Thank you for choosing Ivybank and for taking the time to share your experience with us.

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Review of
Ivybank House Care Home
from Aileen P (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Excellent care provided to my father over the past three years of being a resident at Ivybank House Care Home. All the staff are professional, caring and friendly and get to know the residents and spend time with them whether it's the care assistants/housekeeping/laundry/catering/handyman/administrator/manager.

My father is always made to feel special and included in all the appropriate activities and entertainment that he enjoys. There is a dedicated activities assistant who ensures that there is a varied and enjoyable daily activities programme so that fun and entertainment can be enjoyed by all, all year round. To those who can't always participate in activities, dedicated one-to-one time is spent with them instead, playing games, listening to favourite music or chatting. The daily lunch and dinner food menus are excellent and provide much variety every day. I would strongly recommend Ivybank House Care Home as a safe and enjoyable care home for any elderly person requiring 24/7, 365 care needs.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

Thank you for taking the time to share your father's positive experience at Ivybank House Care Home. We are heartened to hear that our comprehensive approach to care, encompassing not just our care assistants but also our housekeeping, laundry, catering, handyman, administrator, and management teams has created a nurturing and inclusive environment for your father. It's wonderful to know that our activities program and personalised attention ensure that all residents, regardless of their ability to participate in group activities, feel valued and entertained. We're also glad that our varied daily menus meet your father's dietary needs and preferences. Your strong recommendation is greatly appreciated and we remain dedicated to providing a safe, enjoyable and caring environment for all our residents.

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Review of
Ivybank House Care Home
from B P (Son of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

Very hardworking staff. They make time to help and explain any queries that I have had about my mum's care. Her room is very good with quality furnishings and well decorated. She has her own bits and bobs which has never been an issue to put up on the walls. Well-maintained, any reported problems are

dealt with timeously. Excellent contacts with myself when there is a need to escalate a serious issue which is clearly explained and the actions that are being put in place. Very good quality food to suit my mum's diet requirements. Overall, I would certainly recommend this care home to anyone who asks.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

Thank you for sharing your positive experience with Ivybank. We're thrilled that our team's dedication and attentiveness to your queries and your mum's care have met your expectations. It's wonderful to hear that the personal touches in her room and our commitment to maintenance add to the comfort of her stay. We're also glad that our communication and dietary accommodations have been excellent. Your recommendation is greatly appreciated and we will continue to strive for excellence in all aspects of our care.

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Review of
Ivybank House Care Home
from L M (Niece of Resident) published on 17 January 2024

Submitted via Website • Report

Overall Experience

Management and staff are lovely. The welcome my relative has received since moving in makes me realise I made the right choice. It's like a big family and when I am in a few times a week I am treated the same.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

Thank you for your kind words about Ivybank! We're thrilled to hear about the warm welcome your relative received and that our team and management have made such a positive impact. It's wonderful to know that you feel like part of our big family too. We truly value your feedback and look forward to continuing to provide a caring and supportive environment for you and your loved one.

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Review of
Airthrey Care Home
from Alex S (Brother of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

My brother was a resident from 3rd July this year until he passed away recently. The attention he received was second to none. His wife died in June whilst they lived at home. This proved a great shock to him. The care staff, domestic staff and others made him feel so welcome. He was especially fond

of the food and afternoon snacks were eagerly looked for, often baked on the premises. There is a warmth about the place, not just the heating, and its modern furnishings are so inviting. I would recommend Airthrey Care Home to anyone.

Reply from Cameron, Care Home Representative at Airthrey Care Home

Thank you for sharing your heartfelt experience with us. We are deeply sorry for the loss of your brother, and we extend our heartfelt condolences to you and your family during this difficult time. It brings us comfort to know that your brother received exceptional attention and care during his time at Airthrey Care Home.

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Review of
Airthrey Care Home
from Jillian W (Daughter of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

My dad was very isolated and lonely at home after losing my mum. His vascular dementia was getting worse. I wasn’t sleeping at night for worrying and he was phoning me at all hours during the night. Since he’s been in Airthrey Care Home, he now has company. He takes part in the activities. The staff

couldn’t be more approachable. Dad has his down days but all in all, he’s happy. He says the food is lovely. He’s always immaculately dressed. His room is spotless. All of the staff are very caring towards Dad and I really appreciate that. He’s always been the best dad and I just want him treated with kindness, respect and empathy. I praise this home to all of my friends and family.

Reply from Cameron, Care Home Representative at Airthrey Care Home

We're genuinely touched to hear about the positive changes in your dad's life since he joined Airthrey Care Home. It's heartwarming to know that he now has companionship, participates in activities and is happier since joining us. We greatly appreciate your kind words and your trust in us to provide your dad with kindness, respect and empathy.

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Review of
Airthrey Care Home
from S H (Daughter of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

I am very happy with the care my dad has received over the four years he has been in Airthrey Care Home. The staff and management are all approachable and any problems have been dealt with promptly. They look after all my dad's needs.

Reply from Cameron, Care Home Representative at Airthrey Care Home

We're delighted to hear that you're very happy with the care your dad has received at Airthrey Care Home. Our approachable staff and management are dedicated to addressing any concerns promptly, ensuring that all our residents' needs are well taken care of. Thank you for entrusting us with your dad's care.

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Review of
Airthrey Care Home
from Lynne L (Daughter of Resident) published on 6 November 2023

Submitted via Website • Report

Overall Experience

My mum has dementia and has been a resident of Airthrey for just over a year now. The staff have been amazing; I cannot thank them enough. She has been treated with great patience and care and is in the best health that she has been in for years.

Reply from Cameron, Care Home Representative at Airthrey Care Home

We deeply appreciate your kind words about your mum's time at Airthrey Care Home. We understand the challenges that dementia can bring, and we're truly grateful for the trust you've placed in us to care for her. It warms our hearts to know that the care provided by our dedicated staff has made a positive impact on her well-being. We always strive to ensure our residents receive the utmost care, patience, and support.

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Review of
Willow Lodge Care Home
from L G (Sister of Resident) published on 31 October 2023

Submitted via Website • Report

Overall Experience

Staff are caring and considerate. They are kind and use humour well. They respect residents and each other. They encourage residents to try things and are very positive.
The decor of the care home is lovely. Meals are healthy with lots of choices. There are lots of activities available. The staff

act very well on feedback from residents and relatives. They pass information on to relatives. Management are involved in the daily life of the home. Overall, I'm delighted with the high level of care my brother receives at Willow Lodge.

Reply from Tam McNamara, Care Home Manager at Willow Lodge Care Home

Thank you for your heartfelt review of Willow Lodge. We are thrilled to learn about your positive experiences at our home.
Your kind words about our caring and considerate staff, beautiful decor, healthy meals, and various activities warm our hearts. We value your feedback and take pride in being responsive to residents' and families' needs.
We are deeply committed to providing high-quality care and support to your brother and all our residents. If you have any questions or suggestions, please don't hesitate to reach out to us.

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Review of
Airthrey Care Home
from Caroline E (Daughter of Resident) published on 27 September 2023

Submitted via Website • Report

Overall Experience

This is the first time my mum has been in a residential care setting; I found it all very daunting prior to my mum's admission. The manager was amazing, answering any queries that we had and really taking the time to talk us through everything. I was on holiday when my mum was admitted to Airthery Care

Home and the manager mailed me daily which really put me at ease.
From the onset, the care my mum has received has been brilliant, the care staff have been absolutely amazing, so dedicated and hard-working and it is lovely to see the relationship my mum is developing with them. I have observed that my mum has blossomed in her emotional well-being, she is genuinely so happy and content now. I am delighted also that my mum has gained weight since her admission, the meals are delicious and Mum really enjoys the variety and choice. The home is beautiful and my mum's room is lovely, it is all so homely and so well maintained. I couldn't ask for a better environment for my mum to be in.

Reply from Airthrey Manager at Airthrey Care Home

We are delighted that your mum has settled in so well and you have had such a positive experience.
Regards.

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Care Homes Owned by Meallmore Ltd in Falkirk

Meallmore Ltd Locations in Falkirk (3)

Meallmore Ltd Reviews in Falkirk (88)

Willow Lodge Care Home

Willow Lodge Care Home

Willow Lodge Care Home

Willow Lodge Care Home

Willow Lodge Care Home

Airthrey Care Home

Airthrey Care Home

Willow Lodge Care Home

Willow Lodge Care Home

Willow Lodge Care Home

Ivybank House Care Home

Ivybank House Care Home

Ivybank House Care Home

Ivybank House Care Home

Airthrey Care Home

Airthrey Care Home

Airthrey Care Home

Airthrey Care Home

Willow Lodge Care Home

Airthrey Care Home

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