Meallmore Ltd in Inverclyde | 2 Care Homes

Review of
Kincaid House
from David F (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

No real problems with kincaid other than numerous brand new clothing items going missing despite being labelled.
I object to being charged for labelling I feel this should be free.
Have been phoned evening before regarding father's medical appointments to see if I could accompany, far to short notice.
Father's

personal hygiene could improve plus clothing cleanliness although I know my father can be difficult.

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Review of
Kincaid House
from Andrew M (Son of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

Great staff in great surroundings plenty of activities always something going on I know my mum is exceptionally well looked after! Always staff going round with fresh cakes tea etc and meals all through the day! Wouldn't have my mum anywhere else.

Reply from Cameron, Kincaid House Care Home at Kincaid House

Thank you for your lovely review. It's fantastic to hear that your mum is so well cared for and that you feel confident in her being at Kincaid House. We take great pride in creating a warm and engaging environment, with plenty of activities and personal touches to make every day enjoyable. It's wonderful to know that the home baking, fresh tea, and quality meals are appreciated too! Your kind words mean a lot to our team, and we're delighted that you wouldn't want your mum anywhere else. If there's ever anything more we can do, please let us know.

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Review of
Kincaid House
from William F (Brother of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

I attended my brother regularly at KINCAID HOUSE. I see how happy and contented he is. Every thing I have said is accurate. Every one at Kincaid are so friendly and attentive. I feel he is in a better place now. Thank you and everyone involved at KINCAID HOUSE.

Reply from Cameron, Kincaid House Care Home at Kincaid House

Thank you for sharing your kind words about Kincaid House. It's truly heartwarming to hear how happy and content your brother is, and knowing that you feel he is in the right place means so much to us. Our team is dedicated to providing a warm, welcoming, and supportive environment for all our residents, and we're so pleased that this has been your experience. Your gratitude will be passed on to everyone involved in his care. If there's ever anything we can do to support you or your brother further, please don't hesitate to reach out.

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Review of
Kincaid House
from Mary M (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

My mother was a resident in Kincaid House for approx a year, when I visited she was always clean and tidy. The staff were very attentive and my mother was happy and content, her room was nice and she had a lovely view. The staff were kind and compassionate and made visitors welcome.

Reply from Cameron, Kincaid House Representative at Kincaid House

Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear that your mother felt happy and content during her time at Kincaid House. Ensuring our residents feel comfortable and well-cared for is always our top priority, and it means so much to know that our team's attentiveness and compassion made a positive impact on both your mother and your visits. We're also glad you found her room and its lovely view to be a comforting part of her stay. Creating a welcoming environment for residents and their families is at the heart of what we do, and we truly appreciate your recognition of our team's efforts. Thank you again for your kind review. Your feedback inspires us to continue providing the highest standard of care. Take Care.

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Review of
Belleaire House Care Home
from E K (Daughter of Resident) published on 13 November 2024

Submitted via Postal Card • Report

Overall Experience

Welcoming staff, lovely clean home. Shown round, lots of activities. All residents appeared clean and well dressed. Large room for mum with en-suite. Staff attended to mum to all us to leave. Food lovely, extra fluids readily available, could not be faulted.

Reply from Cameron, Belleaire House Care Home at Belleaire House Care Home

Thank you for your kind words about Belleaire House. We're delighted that you found our home welcoming and well-kept, and that your mum is comfortable in her spacious en-suite room. It's wonderful to hear that our team made you feel supported and that you're happy with the care, meals, and attention to detail. We're always here to ensure your mum feels at home and well-cared for.

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Review of
Belleaire House Care Home
from Stuart K (Son of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

Staff are very attentive to my mum's needs. Staff aid treat mum with respect and empathy. Staff always take the time to provide updates when I'm visiting the home from Australia.

Reply from Cameron, Belleaire House Care Home at Belleaire House Care Home

Thank you so much for taking the time to share your kind words. We are truly grateful for your feedback and are delighted to hear that your mum feels well cared for at Belleaire House. Our team is dedicated to treating each resident with the respect, dignity, and empathy they deserve, and it means the world to us to know that these efforts are making a positive difference for your mum. We are glad that our team can provide you with updates during your visits from Australia. Keeping families connected and informed is a priority for us, and we're so pleased that you feel reassured and supported. Thank you again for your thoughtful review. It's a privilege to care for your mum.

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Review of
Belleaire House Care Home
from Joyce J (Mother of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience

The care that my mother received when she was unwell was excellent.
The only complaint that we have is that her eye drops keep going missing.
She also told me that she has not had her inhaler on several occasions.

Reply from Cameron, Belleaire House Care Home at Belleaire House Care Home

Thank you for your feedback and for recognising the excellent care your mother has received from our Belleaire colleagues. We strive to get the small things right and I'm sorry to hear about the issues with her eye drops and inhaler. I've passed your concerns on to our home manager who will be in touch with you directly to discuss this further and ensure we address the matter appropriately. Your feedback is invaluable as we continue to improve our services. Please feel free to reach out with any other concerns.

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Review of
Kincaid House
from Gillian O (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been in Kincaid House for a few months. I have been really impressed with the care they provide. My mum is being well looked after. The staff and management are amazing. Kincaid met all of my mum's needs. She has settled really well and has friends and a social life. Family are saying she's

like a new person.

Reply from Cameron, Meallmore at Kincaid House

Thank you so much for your heartfelt review. We're delighted to hear that your mum is thriving at Kincaid House. Our dedicated colleagues and management strive to provide the best care possible, and it's wonderful to know that your mum has settled in well and made friends. Seeing her happy and enjoying a vibrant social life is exactly what we aim for. Your kind words mean a lot to us, and we're honoured to be a part of you and your mum's journey.

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Review of
Kincaid House
from Jim C (Son of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

Good update on the situation. Catered all aspects of care. Anything we needed to know, we were informed about. Feel that this is a good place for my mother, meeting her needs.

Reply from Cameron, Meallmore Head Office at Kincaid House

Hello Jim. Thank you for your kind review of Kincaid House. We're glad to hear that you feel well-informed and that all aspects of your mother's care are being met. Your feedback means a lot to us as we strive to provide the best possible environment for our residents. Please don't hesitate to reach out if you have any further questions or need assistance.

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Review of
Belleaire House Care Home
from D M (Sister of Resident) published on 29 May 2024

Submitted via Website • Report

Overall Experience

My sister has been a resident with Belleaire Care Home for six years now, and in all that time, I have been very satisfied with the care given to my sister.
The staff are very nice and show a caring spirit, and eager to help if anything is brought to their attention.
The home, and my sister’s room

is always fresh and clean, and staff are always welcoming and friendly. If there was one thing I’ve noticed over the last couple of years is that the lifts are not as clean as they used to be. That’s just a small negative comment, but something I’ve noticed.
My sister is very contented at Belleaire, and enjoys the food, which is really very good.
I would not hesitate to recommend Belleaire to others. It is a beautiful home, with lovely grounds, so thank you Belleaire and staff.

Reply from Cameron, Meallmore Head Office at Belleaire House Care Home

Thank you for your kind review of Belleaire Care Home. We are delighted that your sister has been content and well cared for over the past six years. Your praise for our caring team and the cleanliness of our home and your sister's room is greatly appreciated. We value your feedback about the lifts and will address this concern to ensure every aspect of our home meets our high standards. Knowing your sister enjoys the food and our beautiful grounds is wonderful. Your recommendation means a lot to us.

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Review of
Belleaire House Care Home
from Anna W (Daughter of Resident) published on 28 May 2024

Submitted via Website • Report

Overall Experience

Reviewing 12 months my dad has spent in Belleaire I can definitely say that it’s people who make this place. There are lots of caring, understanding, compassionate and extremely friendly people who do their job very well and have established a great relationship with my dad and his family. This is the

most important thing for us, as we do not want him to feel lonely, isolated and neglected. Unfortunately, some people shouldn’t be working in care at all but it is a challenging task for the management team. Overall, I am happy. I wish a staff shortage issue could be sorted to take some pressure off the current hardworking team and more money could be invested in new carpets or flooring and basic refurbishment of the bedrooms e.g. painting.

Reply from Cameron, Meallmore Head Office at Belleaire House Care Home

Thank you for sharing your detailed feedback about your dad's experience at Belleaire Care Home. We are truly grateful for your kind words about our caring, understanding, and compassionate team. Our top priority is to ensure that residents feel connected, supported, and valued, and we are delighted to hear that your dad has established great relationships with our staff. We acknowledge your concerns regarding staffing and the need for refurbishment - these comments have been passed directly to our Home Manager, who will follow up with you directly. Please know that we are continuously working to address challenges and improve our services. Your suggestions are invaluable and will be taken into consideration as we strive to enhance the quality of life for all our residents. Thank you again for your constructive feedback and for trusting us with your dad's care. We appreciate your support and understanding.

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Review of
Kincaid House
from M B (Daughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

My mum has only been in Kincaid House since September 2023 and has settled in very well, the staff and activities have been excellent for her. She has even made a couple of nice friendships with some of the other residents. Since my mum moving in, up to now, as a family, we have had no major problems

and hope this will continue to be the case.

Reply from Cameron, Care Home Representative at Kincaid House

Thank you for sharing your positive experience with Kincaid House. We are delighted to hear that your mum has settled in well and is enjoying the excellent care and activities provided. It's wonderful to know she has formed new friendships with other residents. We are committed to maintaining the highest standard of care and support that your family has experienced. Should you have any concerns, please do not hesitate to reach out.

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Review of
Belleaire House Care Home
from J G (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My mum has been in Bellaire for about 6 months, on the whole, I feel the carers are really friendly and helpful. I have noticed from time to time mum has looked as if she has just got out of bed and put her clothes on and I could smell sweat on her, on these occasions I have personally showered my mum.

I personally feel she should be showered every other day as that was the way she was at home. I also feel that they aren't getting enough fluids throughout the day I.e water or juice most of the residents need to be prompted for this and I don't see that happening very often. I would also like to see them having some fruit. I also feel at the weekends there doesn't seem to be much happening in the way of activities to keep them from getting bored they need stimulation.

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Review of
Belleaire House Care Home
from C C (Daughter of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

I'm very disappointed in the care my mum has received over the past few years. Lack of communication regarding incidents. Staff shortages, no manager on most shifts. I am in talks with a social worker to have transferred to another care home. I have no trust or faith in this home. Also, what is the

point of asking for feedback when I can only put a month in when my concerns have been ongoing.

Reply from Cameron, Care Home Representative at Belleaire House Care Home

We're sorry to hear your concerns regarding your mum's care at Belleaire. Your feedback has been shared with our management team for prompt follow-up. We're actively addressing communication issues and have recently made positive changes, including bringing on an experienced home manager. We value your trust and hope to improve your experience. Please contact us directly for further discussion. We are also happy to organise a review of your mum's care with HSCP.

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Review of
Belleaire House Care Home
from Patricia P (Sister of Resident) published on 27 December 2023

Submitted via Website • Report

Overall Experience

There are too many staff changes...insufficient upgrading to bedrooms...more activity input needed. No one has enough time to make the changes needed and I'm afraid I do not have time to keep adding to this and I think have made my views clear and concise...

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Review of
Kincaid House
from Margaret M (Sister of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

Our brother has received excellent care from all of the staff, they treat him with care and dignity, even on his grumpier days with great humour. The staff are highly approachable and helpful with any concerns we may have. Everyone from the chef, hairdresser, cleaning staff, admin nurses and managers,

with a special call to the daily carers who go that extra mile, are just wonderful.

Reply from Cameron, Care Home Representative at Kincaid House

Thank you so much for taking the time to share your kind words about the care your brother receives at Kincaid House. It warms our hearts to hear that our staff have been providing excellent care and treating him with the respect and dignity he deserves. We strive to create a compassionate and supportive environment where everyone feels valued and heard. Our team takes great pride in being approachable and helpful, ensuring that all concerns are addressed promptly. It's wonderful to know that you have found our team to be highly responsive and supportive during your time at Kincaid House. From the chefs, who prepare delicious meals, to the hairdressers, who ensure your brother feels his best, to the cleaning team, who maintain a comfortable and clean environment, to our diligent admin nurses and managers - every member of our team plays a vital role in providing exceptional care.

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Review of
Belleaire House Care Home
from C M (Daughter of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

Staff have a great sense of humour, and always welcome you with a smile. Staff don't just care about residents; they really care about friends and family, always checking in to see how we are doing.
My one wish for the care staff is that there were a few more of them, so they're not stretched.
The

views from the property are stunning, and the outside space is brilliant and very well-kept.
Nothing is too much bother for the staff, and they are a brilliant team.

Reply from Cameron, Care Home Representative at Belleaire House Care Home

Thank you for your feedback on Belleaire House Care Home. We greatly appreciate your kind words and are glad to hear that the team have a great sense of humour and welcomes you with a smile. We understand the importance of caring for our residents and their friends and family. We appreciate your feedback about staffing levels and are improving on this. Thank you for choosing Belleaire.

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Review of
Kincaid House
from I D (Wife of Resident) published on 30 October 2023

Submitted via Postal Card • Report

Overall Experience

Since a new manager and two new assistant managers, the standard has gotten better.
Two assistant managers are very proactive and easy to communicate with.
There is a high turnover of care staff, which is not so good.
All departments run well and efficiently.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave Kincaid a review. Very much appreciated. The team at Kincaid.

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Review of
Kincaid House
from N H (Sister of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience

I attended a six monthly review which was attended by myself, assistant manager and nurse. Both staff members work on same unit as my relative and know him and his routines well. Prior to review I was provided with hard copy of previous review which meant I could focus on the structure of review, it

also highlighted decisions made at previous review. The review covered all aspects of my relatives care, giving me a clear picture of what his daily routines may consist off. I was informed how staff manage his needs and what decisions are taken daily to ensure his day/night focuses on his needs taking account of his moods etc. Food, medication, personal care, laundry, were discussed. I was given an opportunity to ask questions and anything that I had concerns about were noted. On the whole the review provided me with a good picture of my relatives daily routine. My only negative is I felt the review was slightly rushed, however I acknowledge that staff members are extremely busy.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave us a review, Much appreciated, we will take your comments on board, Thanks Again Team Kincaid

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Review of
Kincaid House
from Christine C (Wife of Resident) published on 26 July 2023

Submitted via Postal Card • Report

Overall Experience

My husband is well looked after. The staff has always been friendly and professional. The care home is clean and well cared for. He is to be put on a calorie-controlled diet as he has gained over 10kg since he arrived last August. I hope to see this applied professionally. I would like to see the lounge

look more intimate, more like a home. The current position of the chairs against the walls is not conducive to any sense of homeliness.

Reply from Kincaid House, Manager at Kincaid House

Thank you for taking the time to leave a review; we will take your review on board. Much appreciated the team at Kincaid.

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Care Homes Owned by Meallmore Ltd in Inverclyde

Meallmore Ltd Locations in Inverclyde (2)

Meallmore Ltd Reviews in Inverclyde (86)

Kincaid House

Kincaid House

Kincaid House

Kincaid House

Belleaire House Care Home

Belleaire House Care Home

Belleaire House Care Home

Kincaid House

Kincaid House

Belleaire House Care Home

Belleaire House Care Home

Kincaid House

Belleaire House Care Home

Belleaire House Care Home

Belleaire House Care Home

Kincaid House

Belleaire House Care Home

Kincaid House

Kincaid House

Kincaid House

Awards / Recognitions (6)

2023 Nutrition & Eating Well Award Winners - Scottish Care Home Awards

2020 Nutrition and Eating Well Award Winner

NACC Catering Team of the Year Award 2020

News (6) & Events (0)

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