How many Care Homes does Church of Scotland Trading as CrossReach own?

Church of Scotland Trading as CrossReach own 22 Care Homes.

Which Church of Scotland Trading as CrossReach Care Homes have the highest review score?

The Elms , Adams House & South Beach House have the highest review score.

Church of Scotland Trading as CrossReach | 23 Care Homes

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Review of
The Elms
from A L (Friend of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

The Elms is extremely welocming with a homely atmosphere and staff who are very helpful at all times. The standard of care appears to be excellent. There are many activities taking place and there are often special celebrations e.g. easter. My only concern is that clothing and shoes go missing from

residents' rooms. I completely understand why that happens and I'm not sure if there is anything that can be done to reduce this as, quite rightly, the residents have free access around the home.

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Review of
The Elms
from C S (Son of Resident) published on 16 March 2024

Submitted via Website • Report

Overall Experience

This is a wonderful caring home and the staff and management go out of their way to ensure the residents are well cared for. It is warm, and clean and has a calm and respectful environment. In many instances, it is apparent that the staff are very well trained, dedicated and committed to their residents.

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Review of
The Elms
from Jane S (Daughter of Resident) published on 22 January 2024

Submitted via Website • Report

Overall Experience

The care at The Elms is excellent. Staff are unfailingly patient and cheerful with the residents. They are also very cooperative when visiting, i.e. making the necessary arrangements. I also appreciate the fact that when a GP is needed this is arranged very quickly.
I sometimes feel that communication

with relatives could be improved somewhat, e.g. in terms of consistency and regularity. Ideally, I'd like a weekly report which included information on what activities my mum has been involved in. This is, however, a minor point.

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Review of
Adams House
from Mark B (Son of Resident) published on 20 December 2023

Submitted via Website • Report

Overall Experience

Unfortunately, my elderly mother’s deteriorating dementia resulted in her having to enter full time care in June 2023. Not only did this present serious decisions of conscience, but also significant amounts of anxiety, stress and dare I say, fear.
However, having met the staff at Adam’s House Care

Home, our numerous concerns were pretty much instantly addressed.
In summary, the care my Mum received during her 4 months was of the highest order. She - and we - were treated with respect, empathy and compassion at every turn.
Ultimately my Mum passed during October 2023, but for that 4 months of residence at Adam’s House she was in the best possible hands. As such, it’s only appropriate I recognise this remarkable experience and highlight the professionalism and support provided by the entire team. Thanks to everyone involved in making this happen - I know my late Mum would’ve said exactly the same if not for her debilitating illness. Keep up the good work.

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Review of
The Elms
from Nikki B (Daughter of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience

Nightmare at the Elms?
Medication Forgotten - Dementia, sleeping pill, paracetamol.
Pads are regularly not changed for over 6 hours.
Fed cold food. Only two meal choices – meat or a vegetarian option.
The kitchen closes at 4 pm and the fridges are locked.
The bed was broken, and took over 10 days

to get fixed.
Room buzzers, don't bother, no one comes.
Left alone in the room in a chair with no brakes on, forgotten.
Staff are lovely but The Elms is often short-staffed. More agency than permanent staff so the Elms staff are frazzled trying to show the agency staff who's who.
No consistency with staff and, therefore, poor communication, resulting in a complete lack of continuity of care.
Not ideal with a family member suffering from a debilitating and degenerative illness.
Where is the dementia ambassador?
The Elms systematically fails to meet a resident's basic needs nor does management show any signs of trying to improve and in turn meet the basic needs of a resident.
Apparently, they do their best.

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Review of
The Elms
from Shona D (Daughter of Resident) published on 29 August 2023

Submitted via Website • Report

Overall Experience

The team at The Elms are wonderful. The care team are genuine and care for my dad so well, taking the time he needs to go about his day. The building and grounds are well kept and maintained and the garden is so lovely for the residents to wander around or enjoy from the rooms overlooking it. The music

room and facilities are excellent and there is always a tea trolley with lots of healthy fruit, biscuits, and cake at hand. Regular updates by email on what is going on and individual contact from key worker. The care team are friendly and also provide updates when visiting. I feel relaxed knowing my dad has all his needs so well taken care of and he is happy at The Elms.

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Review of
The Elms
from J M (Husband of Resident) published on 24 August 2023

Submitted via Postal Card • Report

Overall Experience

The Elms has felt like a safe place for my wife for the past three years. The staff are friendly and supportive and I trust them. There are varied activities both within the home and beyond. Staff communication with me has improved over time and I am now happy with the ways I am kept updated on my wife.

One of the features which my wife and I love is the very fine garden. I would recommend the Elms to anyone who asks.

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Review of
The Elms
from S D (Daughter of Resident) published on 3 August 2023

Submitted via Website • Report

Overall Experience

I am very thankful for The Elms because of their respect for residents, the way they speak kindly and lovingly when that can sometimes be challenging. I love the gentle redirection as needed and the non-confrontational way of addressing challenges dementia brings, this is a gift and incredibly important.

Their reception of my mum when she's been out with us makes the whole process of her outing end so well... We are continually thankful to God for the way The Elms runs, well done friends.

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Review of
The Elms
from F J (Niece of Resident) published on 6 April 2023

Submitted via Website • Report

Overall Experience

My uncle was only in The Elms for four days before he sadly died but we could not fault the care he received. All the staff treated him with respect and dignity. They were keen to get to know him and his history, his likes and dislikes. The manager came and introduced herself and explained the plan

for his care. We were impressed with the compassion and interest his key worker showed him. The home was clean and well-staffed. There were lots of activities going on.

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Review of
The Elms
from Deborah H (Daughter of Resident) published on 20 March 2023

Submitted via Postal Card • Report

Overall Experience

I think all staff are amazing, love the friendly atmosphere and the care they give.

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Review of
The Elms
from Graham P (Son-in-law of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Always excellent care. Empathetic and caring staff. Never any issues. Coming up to two years now for our relative and it has been consistently good throughout covid and afterwards. Even though these were difficult times.

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Review of
The Elms
from Gavin F (Son of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

Very caring staff, lovely setting in a large former victorian house, with big comfortable public rooms and beautifully kept formal gardens.
Food is fresh and cooked on-site by the chef. Management organises nice outings and entertainers/visitors coming to the Elms. (Building up again since Covid)

Mum is comfortable there and after looking at many homes very happy we chose it.

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Review of
The Elms
from Linda G (Daughter of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

I feel really lucky to have my mum living at The Elms. The staff are friendly and interact with residents. I feel like my mum is loved and cared for. She regularly takes part in activities and outings. Our family are also welcome when we visit.

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Review of
The Elms
from Alison S (Wife of Resident) published on 28 February 2023

Submitted via Website • Report

Overall Experience

My husband is extremely well cared for in The Elms. He’s settled, comfortable and not unhappy. All staff treat him with respect and kindness and there is always some humour!
I get regular updates about him and have always had easy access to management staff with any queries.

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Review of
CrossReach Abstinence Recovery Service
from Darren G (Resident) published on 6 December 2022

Submitted via Website • Report

Overall Experience

I was recently in CrossReach Abstinence Recovery Service. I came to the service a broken man and spent decades troubled by addiction. The quality of care from the staff was excellent. The group work aimed for you to help with your addiction, and importantly, learning about addiction was so helpful.

I finished my 12-week program a totally different man thanks to the service. Crossreach basically saved my life - I'm forever grateful.

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Review of
Bellfield Home
from Ian H (Son of Resident) published on 24 January 2022

Submitted via Website • Report

Overall Experience

My dad is a resident at Bellfield Car Home and I just wanted to say a great big thank you to the hard-working and very patient staff. Throughout this pandemic, they have never let attitude or enthusiasm diminish.
Looking after our elderly relatives is a difficult task at the best of times but dealing

with the constraints that Covid has forced upon us as well, takes real determination.
Well done Bellfield and keep up the good fight.

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Review of
Adams House
from Louise W (Daughter of Resident) published on 14 September 2021

Submitted via Website • Report

Overall Experience

Very friendly and attentive staff, easy to get a personalised update over the phone. Staff exhibit a high standard of personal care for the residents and their families. Thank you for your patience and personal involvement.

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Review of
South Beach House
from Elaine B (Daughter of Resident) published on 11 September 2018

Submitted via Website • Report

Overall Experience

I was completely and utterly delighted with South Beach Care Home! Our Mum was treated like royalty! Everyone was extremely kind and caring - words can’t even express just how kind they were and the lengths they went to for our Mum! They loved her and often told her so! Mum thrived there, even although

she arrived with depression and neither of us were excited about the prospect of a Care Home. However, we were so wrong, it was amazing and Mum actually recovered from her depression and regained her mobility. She even danced during her time there. I have honestly never seen my Mum so happy. The staff liaised with us and worked in partnership with us and their communication was faultless. They even called when she was on a weekend visit to my house to see how she was and welcomed her back so kindly and enthusiastically on her return. The staff are passionate about what they do - also evident in the many and varied activities provided 3 times a day for the residents.

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Review of
South Beach House
from Fiona C (Daughter of Resident) published on 9 August 2018

Submitted via Website • Report

Overall Experience

The management and staff at South Beach, in my opinion, are all above and beyond. I did not wish for my Mum to go into a care home. When Mum arrived at South Beach they seamlessly had the balance of taking care of every detail and at the same time, I felt very involved in mum’s care which I wanted.

They think of things that truly matter and are way beyond my expectations. All staff had a lovely manner and all the food was home cooked. Entertainment was excellent.

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Review of
Queen's Bay Lodge
from Liz B (Daughter of Resident) published on 10 July 2018

Submitted via Website • Report

Overall Experience

A big thank you to all the staff at Queen's Bay Lodge, it was my mum's first time in respite and both the family and herself were a bit apprehensive about rest care. We had nothing to worry about everyone at the home were fantastic, she was looked after and treated with respect while there. On collecting

her, we the family noticed a big difference in her mood she was really happy and more interactive with the family and asking when she could go back. I can't thank the staff enough and will certainly be booking her in for another visit, she has not stopped talking about the things she did there and how much she liked everyone since she got home.

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Care Homes Owned by Church of Scotland Trading as CrossReach

Church of Scotland Trading as CrossReach Locations (23)

Church of Scotland Trading as CrossReach Reviews (22)

Reviews Posted for members of Church of Scotland Trading as CrossReach

The Elms

The Elms

The Elms

Adams House

The Elms

The Elms

The Elms

The Elms

The Elms

The Elms

The Elms

The Elms

The Elms

The Elms

CrossReach Abstinence Recovery Service

Bellfield Home

Adams House

South Beach House

South Beach House

Queen's Bay Lodge

Awards / Recognitions (0)

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