Mansfield Care Ltd in City of Edinburgh | 5 Care Homes

Review of
Hilton Lodge
from Fiona H (Daughter of Resident) published on 21 April 2025

Submitted via Website • Report

Overall Experience

Mum was very settled in Hilton Lodge and appeared to have enjoyed her stay (Mum has Dementia so is not able to fully express her own opinion!). This was a first respite stay and we were anxious about how Mum would be but all seemed to go very well. We had no problem establishing old routines on her

return home and all in all the experience was positive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eildon House Nursing Home
from E R (Friend of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly. The room is bright and sunny and my friend is well cared for and the home is kept clean and tidy. My friend seems happy with the food that is served.

Reply from Lorena Brown, Manager at Eildon House Nursing Home

Thank you for taking the time to complete a review for us, we appreciate it very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eildon House Nursing Home
from B R (Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

I am well looked after. Happy atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Craighall House
from B A (Daughter-in-law of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

A lovely little nursing home. There is many smiling faces and laughter. They emphasise that they work at the residents home. (Not the other way round). It is a real home for our grand mother. The rooms are sun lit. The patio is south facing and warm. We feel that mum is safe. Her weight and her energy

levels get monitored. We got a phone call when mum had a little tumble (once). The carers don't hesitate to call the GP if needed and organise medication very well.

Reply from Jo Dickman, Manager at Craighall House

Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience . Our team is dedicated to providing the highest level of care and support, and it means the world to us to know that our efforts are making a difference.Your kind words about our staff and facilities are truly appreciated. We strive to create a welcoming and nurturing environment for all our residents, and your feedback encourages us to continue our commitment to excellence.If there is anything more we can do for you or your loved ones, please don't hesitate to reach out. We are here to help and support you in any way we can.Warm regards,

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from J A (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My mum has been in Belleville for nearly 3 years now. She is well cared for and the staff make sure that she feels well cared for. Her personal demands are catered for- the way she wants her hair brushed, what colour she wants to wear, what she does and doesn't want to eat- things that are so important

in helping my mum remain as much as she can be in control of her life.
It's a friendly, happy environment. The staff are welcoming, friendly and efficient.
As a family, we know that this is the perfect place for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haugh House
from E W (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Haugh House provides a small, friendly and homely environment for residents. The staff are caring and attentive. They have more opportunities to get to know and understand the needs of residents and their families and are very welcoming.
My mother has benefited from the close knit community of residents

and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from F B (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

mum has lived at Bellville since june 2024 and has settled in well mainly due to the warm, welcoming
caring atmosphere created by all the staff team .Mum has formed good relationships with many of the team all of whom seem to genuinely care for their residents . Staff team are great at keeping me

informed of any health issues and the 24-hour nursing care as well as access to the local GP and Advanced Practitioner Nurse is very reassuring. Mums room is lovely and she has been able to bring many of her own small pieces of furniture/pictures etc... the home and garden are well maintained and the garden especially is a great place to spend time outside . From the very first visit i have to say that I have felt very supported by the Manager and no request has been a problem . Thank you Belleville lodge for making a difficult transition so much easier !

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from Ruth W (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

This is the second review that I have submitted on behalf of my sister and me. Our Mum has now been in Belleville Lodge for 5 years and we are still very pleased with the care provided.
The home is kept spotlessly clean and has been redecorated recently which has provided a more modern touch. More

importantly the residents are immaculately dressed.
The manager provides a great example to the staff and is hands-on when needed.
Everyone who works at Belleville seems to care genuinely about the residents.
The carers are very attentive and are really cater to individual needs. The staff turnover is relatively low and this helps to build meaningful relationships. The nursing staff ensure that any medical needs are dealt with, preventing serious illnesses. This is particularly important and the relationships with the external medical practices seem strong.
The activities co-ordinators do a very good job in providing things to do in the home and arranging visits outside where possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from Trish L (Daughter of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience

Very happy with Bellville Lodge. The standard for everything is very high. The staff are brilliant and try their best include my mum in all of the activities. Management is great and nothing is too much trouble. I am happy in the knowledge that my mum is being well cared for and I don't need to worry

about anything. I am unable to comment on food and drink as mum has her own tube feed, but I am sure this will be in keeping with the high standards provided for everything else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eildon House Nursing Home
from Hazel F (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

I am so pleased that my father spent his final days at Eildon House. Unfortunately, due to his declining health, he passed away within weeks of moving in. The care he received during his short stay was excellent - the staff were very kind and managed all his care needs with attention to detail and compassion.

They kept me fully informed of his situation and supported me during my visits. The end-of-life care he received was provided with great respect and dignity. Eildon House is a well-maintained, comfortable and very welcoming care home; I was always greeted with a smile and an update on my arrival. My father's room was charming; clean, spacious, and full of light, with a fantastic view of the Edinburgh skyline. Based on my experience, I would not hesitate in recommending Eildon House to anyone seeking care for themselves or a loved one.

Reply from Lorena Brown, Manager at Eildon House Nursing Home

Thank you so much for your feedback. We wish you and your family best wishes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from A M (Daughter of Resident) published on 13 September 2024

Submitted via Website • Report

Overall Experience

My Mum moved into Belleville Lodge Nursing Home in 2023. She is now settled and loves the building, her room and the staff are all wonderful and very caring, food is exceptional.
Mum loves looking out into both the front and rear gardens, which are beautiful and well-kept. On a nice afternoon, some

of the residents are to be found in the garden with coffee/tea and cake.
Her health has improved since being in the care of Belleville.
Activities are organised, but I would like to see a few more being organised, I do think that actual games/activities should be organised 7 days a week (in the morning and afternoon).
One staff member is very supportive and has regularly gone the extra mile with my Mum when she is having a bad day. All the staff are very approachable and definitely want the best for the residents.
The first time I visited Belleville Lodge, both my cousin and I felt like we were being embraced in a warm cuddle. That feeling has never diminished.

Reply from Lauren McKinlay, Business Development Manager at Belleville Lodge

Thank you so much for taking the time to write such a wonderful review, we are delighted your mum is enjoying life in Belleville Lodge.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eildon House Nursing Home
from Neil M (Husband of Resident) published on 4 September 2024

Submitted via Website • Report

Overall Experience

Eildon is well run and the staff are courteous and caring. The accommodation is satisfactory and my wife has a comfortable bed and her person is clean. She is well-fed and shows no sign of weight loss. She is contented so far as can be judged but her communication is poor due to her dementia. I am satisfied

that Eildon is providing the best care available

Reply from Lorena Brown, Manager at Eildon House Nursing Home

Thank you for your feedback we appreciate it very much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Haugh House
from F J (Brother of Resident) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff are proactive in caring to meet the needs of the residents and go out of their way to provide a caring environment and provide activities for the residents e.g. armchair keep fit and signing songs along to music. I could not ask for better care!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Eildon House Nursing Home
from L M (Respite Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

Our 90-year-old dad stayed at Eildon House for a 2-week respite stay. This was his first time in respite, so we were all nervous and a bit anxious. The manager and her staff were very supportive and gave us a lot of reassurance about respite care and our dad's adjustment to his 'holiday room'.
During

his stay, we found he was more alert and engaged during our visits. We managed to get him out several times during his stay to a local cafe something which has been difficult when at home.
The staff were always friendly and approachable. Eildon's House had a lovely homely feel about it, it was clean and the room my dad had was fantastic, bright, and airy with wonderful views of the Castle.
It was also lovely to see the residents doing their yoga exercises and getting pampered by the hairdressers.
Although there is a lack of garden space you are close to the Botanic Gardens for a trip out. We will definitely consider another respite stay in the future.

Reply from Lorena Brown, Manager at Eildon House Nursing Home

Thank you so much, it was a pleasure to meet you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Craighall House
from E L (Daughter of Resident) published on 14 June 2024

Submitted via Website • Report

Overall Experience

My mother is very comfortable and well cared for at Craighall House. The staff are very attentive caring and welcoming. The size of the care home means that she gets a very personalised level of care, and the staff listens to her and always tries to ensure her needs are met. It gives me a lot of comfort

to know that she is safe and in such good hands. Her room is lovely, and it is very handy to have a small 'kitchen' area with a mini fridge, as my mother likes having her coffee maker, and it helps her maintain a feeling of independence. The ensuite shower room is also great. The staff always make visitors feel welcome and are also very helpful when it comes to arranging a taxi for an outing or to attend an appointment. It is fantastic having a Park nearby, for outings, and also a small convenience shop, for shopping trips. I am so grateful to the staff for everything they do to support my mother and for making Craighall House such a friendly and welcoming place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from Gale M (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

Mum has been at Belleville Lodge for nearly 6 months. The building and gardens are lovely and it is in a very peaceful part of town. She settled in quickly despite having lots of reservations about leaving her own home. The manager and the team create a very warm and caring atmosphere and I can be confident

that Mum is being well looked after. Staff are great at keeping me informed of any health issues and the 24-hour nursing care as well as access to the local GP and Advanced Practitioner Nurse is very reassuring. The activities coordinators arrange lots of appropriate and stimulating events for the residents. Family members are always made to feel welcome and are invited to join in. The staff are all very friendly and there is a low turnover of staff meaning that Mum has been able to get to know them and to build up relationships. Staff have all got a very good 'handle' on Mum and her likes and dislikes and they are able to meet her individual support and care needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from Y S (Daughter-in-law of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

I find the staff and manager to be very welcoming supportive and friendly to myself and other family or friends who visit my relative. Staff show compassion, empathy, and an interest in their resident's lives. They treat my relative with respect, and over the last few months, they know who she is and

what her likes and dislikes are and always try to include her in planned activities, where she often takes part indirectly away from the main group this is where she feels safe. She is very relaxed around the staff and she likes to give them cuddles as well as receiving them back from the staff members. My partner and I can now feel supported in knowing she is safe. I find the manager very supportive and will always be available to have a general chat or to answer questions, as well as all the staff she manages. We always receive a phone call if our relative has been unwell.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Craighall House
from Davie D (Son of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

I’m absolutely delighted with the home which provides excellent care. The staff are so welcoming and friendly and everyone is made to feel at home. My dad is very happy here and that’s so good to see and gives me peace of mind too.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Belleville Lodge
from Stewart S (Son of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

The manager and her team are very caring, professional and hard-working.
My mother was always very reluctant to go into a care home but after losing her husband of sixty-seven years and contracting dementia, it was obvious she needed more care.
After looking at several care homes, we looked at Belleville

Lodge and as soon as we entered, we could sense this was the place for our mum.
Mum settled with the care of the manager and staff almost instantly, this made a hard decision for our family so much easier. A few months on and Mum loves the staff and made friends with other residents.
I would highly recommend, this is a safe, friendly, clean and well cared for environment for our elderly loved ones.

Reply from Lauren McKinlay, Business Development Manager at Belleville Lodge

Thank you so much for taking the time to leave such a lovely review. We are very proud of the manager and the team at Belleville Lodge and are delighted your mum is enjoying living in her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Craighall House
from C A (Daughter of Resident) published on 30 April 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has been in the care home for a year. It is a very small, well-run care home. My Mother is very settled and happy here.
The staff is very helpful and accessible and it is very relaxed and friendly.
I cannot thank the staff enough for taking such good care of my Mother.

Reply from Jo Dickman, Manager at Craighall House

Thank you so much for your very kind comments, it's great to get positive feedback about what we are doing well. We love having Mum stay with us and enjoy her witty banter.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Mansfield Care Ltd in City of Edinburgh

Mansfield Care Ltd Locations in City of Edinburgh (5)

Mansfield Care Ltd Reviews in City of Edinburgh (39)

Hilton Lodge

Eildon House Nursing Home

Eildon House Nursing Home

Craighall House

Belleville Lodge

Haugh House

Belleville Lodge

Belleville Lodge

Belleville Lodge

Eildon House Nursing Home

Belleville Lodge

Eildon House Nursing Home

Haugh House

Eildon House Nursing Home

Craighall House

Belleville Lodge

Belleville Lodge

Craighall House

Belleville Lodge

Craighall House

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers