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Care Homes Owned by Penumbra in City of Edinburgh

  • Care Homes Owned by Penumbra in City of Edinburgh

Penumbra Locations in City of Edinburgh (2)

 

2 Care Homes and Extra Care Housing owned by Penumbra in City of Edinburgh

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Penumbra Milestone

Milestone House, 113 Oxgangs Road North, Edinburgh EH14 1EB 

1.4 1 review
  • Care Provided
  • Residential
  • Younger Adults
  • Substance Misuse
  • 10 Rooms
Penumbra Gilmore Place

18 Gilmore Place, Edinburgh EH3 9NQ 

Penumbra Reviews in City of Edinburgh (1)

Reviews Posted for members of Penumbra

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Review of

Penumbra Milestone

from F W (Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was admitted to the hospital after alcohol-related brain damage as my son committed suicide, what can I say. I am from West Lothian. I was sent home to a house with nothing but a poor standard of living, dampness, contaminated water, and freezing as a result of this. I took an overdose and ended up
in the hospital. My psychiatrist saw me and apologised for what happened to me. The manager has no clue what people need with their mental health and has told the hospital not to send any more people from West Lothian to their care.

Reply from Debbie McLachlan, Head of Services (East) at Penumbra Milestone

We wanted to acknowledge your review. First of all, the circumstances you describe after leaving our care at Milestone must be upsetting for you. We thought it might be helpful to explain how our support works. The Milestone service provides onsite care and support to residents for a defined period of time. The Milestone service does not extend to the housing and other community support you mention, after a resident leaves our care. Of course, we always want to be upfront and if you feel that we did not meet your expectations during your stay with us at Milestone, we do have a complaints and feedback process. If you would like to raise a complaint and/or talk with one of our senior team, please do contact us on: complaints@penumbra.org.uk, or visit www.penumbra.org.uk/feedback/.We hope this is helpful and we wish you well. Kind regards Debbie McLachlan, Head of Services (East)


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