Randolph Hill Nursing Homes Group Ltd in City of Edinburgh | 2 Care Homes

Review of
Ashley Court
from J. T. M (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Ashley court has a warm and friendly atmosphere. All staff are very polite and always happy to help. Mums room very homely as she was able to bring a few things from home. Rooms are spotless and finished with nice quality furnishings throughout the home. Lots to keep you busy has a really good activity

programme weekly bus trips which mum loves. Always have themed activities as in burns night, Easter, Halloween many more. They get a very varied menu which mums seems happy with. Can't praise all the staff highly enough.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for your review. It is great to hear that you are so pleased with the staff and facilities, and that your mum especially loves the bus trips. The staff will be delighted with your praise.

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Review of
Ashley Court
from A S (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Since my husband has been in residence with you I cannot praise the care he is receiving highly enough. You are all so kind and nothing is any trouble. Your carers are all so kind and deal with his every need. I thank you all.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so very much for your lovely feedback. The team will be so pleased to hear that you are so happy with the care provided for your husband. Best wishes.

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Review of
Ashley Court
from Julia W (Daughter of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

The care that my mother has received at Ashley Court over these last 12 months has been simply wonderful. Everyone invested with her has been incredibly kind and patient. She is looking better than ever and it is very evident that she is being extremely well cared for.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is lovely to hear that you are so delighted with the care that your mother receives and you feel she has improved. Thank you very much for this feedback. Best wishes.

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Review of
Blenham House
from Lesley S (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I don't quite know where to start to explain how wonderful this care home is. My mother has just recently passed away after being in Blenham House for three years. Every single member of staff, from cleaning, housekeeping, care assistant and nursing staff, was just wonderful. Their care to my mum and

to my family couldn't have been more attentive and caring. There is a lovely atmosphere in Blenham. It wasn't uncommon for us to come out of the lift to see carers dancing, singing and laughing with the residents. The place is spotlessly clean and bright.
Many of the care staff have been there for quite some time and they clearly love being involved in the residents' lives.
Don't hesitate to place your loved one in their exceptional care.

Reply from Julie Kennedy, Marketing Manager at Blenham House

Thank you so much for your lovely feedback - the staff will be delighted to hear this. We are so pleased that you felt the care provided to your mum and your family was so special - and that you enjoyed the fun environment within the home. Best wishes.

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Review of
Blenham House
from Susan W (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

My review is relating to my mum's year long stay at Blenham House. She had genuine care here, that included her emotional needs and needs of the family. I am forever grateful. There are so many activities and time made available. Residents are treated as individuals and with respect and dignity.

Reply from Julie Kennedy, Marketing Manager at Blenham House

Thank you very much for providing your feedback on the care that your mum received with us. We aim to provide care that is right for each individual and it is so pleasing to hear your recognition of this.

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Review of
Ashley Court
from David L (Son of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

From the moment you walk into Ashley Court, you get a warm welcome from the receptionist and if you meet any staff you are always greeted with a smile. At this stage in my mum’s care, I am very happy with how it is being managed. I find the staff caring, pleasant accessible and communication is very

good.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear your positive feedback, and that you are happy with your mum's care. Many thanks for taking the time to leave a review.

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Review of
Ashley Court
from David T (Son of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Mum has been a resident for over two and a half years. The standard of nursing care she has received has been excellent. Mum's clothing and bedding are always spotless as is her room. All the staff are kind and friendly to both my mum and I. There is a nice atmosphere in the home.
Mum has mobility

issues and can no longer feed herself, again, the personal care has been excellent, and the staff will chat with Mum during the personal care, which is nice.
Overall, I am so pleased that Mum is at Ashley Court.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear that you are so pleased with the cleanliness and care provided for your mum and that you and your mum find the staff so friendly. Your feedback is so important to us, and we appreciate you letting us know.

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Review of
Ashley Court
from Judith P (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

My mum has been in the home for 2 years now. Previously we had used the home for respite care, so when she moved in full time the staff all knew her. The care mum receives is excellent and the staff are incredibly patient.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Delighted to hear that you are so happy with the care for your mum. Thank you for your feedback.

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Review of
Ashley Court
from Ron M (Son of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

This has to be one of the best care homes. My mother has been at Ashley Court for 18 months, and the level of care has been outstanding. The staff are outstanding, the rooms are excellent, and the activities are perfect and involving.
Staff are very accessible and inclusive.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Great to hear that you consider this is one of the best care homes - from the staff, rooms and activities for your mother. We really value your feedback.

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Review of
Ashley Court
from Willie H (Son-in-law of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

My experience of Ashley Court has been first class. Most importantly, the attitude, professionalism and care demonstrated by staff has been excellent and evident from the moment you enter the building to when you engage management.
We had an extensive and intensive search of various establishments

prior to admission. We were very impressed with both the quality and fabric of the building and the positive, constructive and grounded approach to meeting my mother-in-law's needs, both then and in the future. I'm delighted to report this perception has remained and is manifest.
In the ongoing maintenance and adaptions to her room. The communication and explanations from nursing, direct care, reception, domiciliary, administration and management have been very good.
Of particular note is the varied activities programme which staff strive to deliver. Despite residents changing needs, it's nice to see and hear how residents are encouraged to socialise and get involved.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We really appreciate you taking the time to leave this feedback. It is so pleasing to hear that your experience with us has been first class from the building, staff, and activities to meet your mother-in-law's needs. Many thanks.

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Review of
Ashley Court
from Henry M (Husband of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience

My good lady has now been a resident in Ashley Court for 1 year and 9 months. She has received a remarkable amount of care, compassion and warm assistance from all staff group. In addition, the activity staff are also tremendous, outings, concerts and games plus computer training. The management are

in total control which means they are top class managers. From reception, management, nursing and carers plus activity staff, they are the very best!

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We were delighted to hear your wonderful feedback. Thank you for letting us know how well you feel your good lady is being cared for by all of the management, activities team, and staff. We really appreciate this.

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Review of
Blenham House
from Lesley O (Daughter of Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Our dad received amazing care at Blenham House. All the staff were kind and courteous towards him and every family member that visited. Dad had Alzheimer's but was well aware of the level of care he was receiving, and was delighted to be there. He was cleanly shaven with his teeth brushed and in fresh

clothes every day. This may seem like a standard level of care you would expect your elderly relative to receive anywhere, but I know from experience that it's not to the same standard at every hospital or care home. All at Blenham House provide this at the base level of their excellent care, often going far above and beyond. The meals provided at Blenham House are nutritious and appealing, with the chef happy to receive suggestions to ensure residents can enjoy their favourites. The manager and all her staff can feel proud of their wonderful facility that provides such a beautiful experience for vulnerable residents at the end stage of their lives, and such care and compassion shown to the family.

Reply from Julie Kennedy, Marketing Manager at Blenham House

We are so pleased to hear that your dad was delighted to be with us, to receive a high standard of care to meet his needs. We really appreciate your feedback and for highlighting the nutritious meals, and the support the team extended to your family. Many thanks for taking the time to get in touch.

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Review of
Ashley Court
from L R (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum spent the last three years of her life at Ashley Court Care Home. She was very well cared for during that period, particularly as she became less mobile and required considerable assistance. I would like to comment, particularly, on her end-of-life care. The staff were really wonderful - they managed

to give us privacy yet attended to Mum in a very caring manner. It takes great skill to help both residents and relatives have such a comforting experience of a loved one's death. It felt like a very natural and peaceful end to a very long, well-lived life.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so very much for your feedback. This will have been a very difficult time for you and your family and we are therefore so pleased that you felt your mum's changing care needs were looked after appropriately.

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Review of
Blenham House
from Helen P (Daughter of Resident) published on 1 September 2023

Submitted via Website • Report

Overall Experience

My dad lived at Blenham House Care Home until he died, of advanced Alzheimer's, and during that time was looked after with incredible loving kindness by the entire team. Everyone from the kitchen and housekeeping, to nurses and carers, as well as management and admin staff were true friends to him and

made our whole family feel welcome and included in every aspect of his life there. Their relationship with the local GP practice is excellent. I can highly recommend Blenham House to families who are looking for genuine care for a loved one in an unpretentious, upbeat environment where your concerns are taken seriously and nothing is too much bother.

Reply from Julie Kennedy, Manager at Blenham House

Thank you so much for your feedback, and your recommendation for Blenham House. It is so good to hear that your dad was so well looked after, and that you felt so included and welcome as a family.

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Review of
Blenham House
from Maggie R (Daughter of Resident) published on 1 September 2023

Submitted via Website • Report

Overall Experience

Each time I visit my mum I have found all the staff to be extremely friendly and helpful. My mum has been living there since January 2023 and she is very happy and well looked after by all of your staff.
My mum is receiving excellent care at Blenham House Care Home and her overall health has improved

immensely since being admitted there.
I can not fault Blenham House at all. All of my family members are extremely grateful for the excellent care our mum is receiving.
I live in Tampa, Florida and travel over to Edinburgh as often as I can to see my mum. I call my mum most days and she is always happy and content. This is a huge relief for me, being so far away to hear my mum happy.

Reply from Julie Kennedy, Manager at Blenham House

Thank you very much for taking the time to leave a review. We are so pleased that you are happy with the care provided to your mum and that you have noticed an improvement in her health.

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Review of
Blenham House
from David E (Son-in-law of Resident) published on 14 June 2023

Submitted via Postal Card • Report

Overall Experience

The care for my father-in-law has been exemplary, with the management team being particularly responsive. All members of staff are very kind and caring with them all remembering the names of residents and regular visitors. The care is professional and knowledgeable and the wishes of residents/relatives

are listened to. Visitors are always welcomed.

Reply from Julie Kennedy, Marketing Manager at Blenham House

Thank you so much for taking the time to review the care for your father-in-law. We are so pleased to hear that the care and attention to be of a high standard from the management and all of the team.

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Review of
Ashley Court
from C S (Daughter of Resident) published on 17 February 2023

Submitted via Website • Report

Overall Experience

On our first visit to Ashley Court, we found it reassuring that time was taken to have a conversation that focused on Mum as a person, along with her care needs. It gave us confidence that we had found the home-from-home environment that we wanted. Her room was freshly decorated, and the type of chair

that would ensure she would not be confined to bed was available. Mum has been a resident since August 2022. Although not able to participate in all activities, she has enjoyed being involved when possible. Especially being able to maintain the tradition of a birthday afternoon tea, by family being able to set this up in the garden room. Nursing care and support is excellent, and we are notified of any changes. There is great continuity of staff, everyone is very friendly and welcoming. It is comforting to know Mum is safe, content and well cared for. Delighted to have found such a lovely place where family can spend quality time together.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for taking the time to leave a review. It is so pleasing to know how reassured you feel, as a family, regarding the care for your mum. So lovely too that you are enjoying the facilities that enable you to celebrate family occasions and get-togethers.

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Review of
Ashley Court
from J S (Daughter of Resident) published on 7 December 2022

Submitted via Website • Report

Overall Experience

My father has been a resident for six months now. He needs a high level of care and attention and we are very pleased with the care he receives. The staff are always happy to chat to let you know how he is fairing and very quick to inform you if there is a problem. He is relaxed and contented which

is a great benefit to the family.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so much for letting us know that you are pleased with the care your father receives, and that staff provide you with the communication that you need.

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Review of
Ashley Court
from E B (Daughter of Resident) published on 7 December 2022

Submitted via Website • Report

Overall Experience

My mother has been a resident at Ashley Court for a year. Since arriving she has had the most excellent care. She is physically challenged due to strokes and was bed bound for many months. The staff and management have been very pro-active in getting her physio and carrying out the programme given for

her. She is now so improved she is able to sit in a special chair supported and go to other areas of the home. It is such a joy. Her personal needs are met with care and compassion too. Overall the nursing care and support she has received has been impeccable. My mother also has dementia to which the staff are sensitive and understanding too. There is always a choice for her whether it is to join in social events/activities or meals. The menus and food are of a high standard. All Staff and Management are all very friendly, approachable and very responsive to requests suggestions or queries. It's a lovely care home, and a comfort to me and my family that she is very well cared for.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for taking the time to write a review. We are so pleased with your comments regarding your mother’s care and it is especially good that you have seen signs of her physical improvement, and that she is able to take part in events and activities.

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Review of
Ashley Court
from Susan B (Daughter of Resident) published on 1 December 2022

Submitted via Website • Report

Overall Experience

My mum has been at Ashley Court for a year now, suffering from Dementia, among other things. The welcome she got was lovely. Her room was freshly renovated and immaculate and her name was on her door, which helped give her a sense of ownership. The nursing care is excellent with the staff being extremely

vigilant to my mum's changing needs and about keeping me informed. The activities team are very encouraging when she is not in the mood to socialise and encourage her to join in the group activities and bus outings as much as possible, which she enjoys and benefits from immensely. I am always made to feel welcome and my opinion is sought regularly. I feel very much in partnership with the staff. There has been a great continuity of staff, which is important to my mum and myself.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

We are so pleased to hear that you feel your mum settled well, mainly due to the welcome and the nursing care. It is so good too that she is enjoying the regular activities and trips. Thank you for your feedback and for providing your ongoing valuable opinions directly to the home.

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Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in City of Edinburgh

Randolph Hill Nursing Homes Group Ltd Locations in City of Edinburgh (2)

Randolph Hill Nursing Homes Group Ltd Reviews in City of Edinburgh (34)

Ashley Court

Ashley Court

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