Randolph Hill Nursing Homes Group Ltd in City of Edinburgh | 2 Care Homes

Review of
Ashley Court
from J N (Sister of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

Staff very friendly & helpful & patient. My sister is well looked after & very settled here.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear that you are so pleased with the staff, and that your sister is well cared for. Thank you.

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Review of
Ashley Court
from J T (Daughter of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience

My brother and myself and my dad are happy with the care and have no concerns.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so much for your wonderful review. It is so good to hear that you, your brother, and your dad are so happy with the care and facilities.

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Review of
Ashley Court
from A S (Wife of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I would like to say that since my husband has been with you I cannot thank you enough for the kindness and care you have shown to him. All the carers who are looking after him are amazing. So kind and nothing seems a bother. Their understanding is quite exceptional. A huge thanks to all involved.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

The team will be delighted to hear your feedback. Thank you so much. It is so good to hear that you are so pleased with the kindness and the care from those looking after your husband. Best wishes.

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Review of
Ashley Court
from Catherine B (Friend of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Since being in respite in August and obtaining a full time place in November, our friend has been extremely well cared for. I find the staff caring and cooperative with a professional but friendly attitude . There are many activities for residents to take part in and the outdoor trips have proved a

success for our friend. She is extremely happy there and enjoys the food and company of others. We have no complaints at all and very happy with the level of care provided.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so lovely to hear that you are so pleased with the care provided for your friend. The activities and outdoor trips are very popular and it is wonderful to hear that your friend enjoys these so much. Many thanks for taking the time to leave your feedback.

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Review of
Ashley Court
from Ruth M (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Excellent, compassionate care for my mum by all staff, coupled with fantastic support for the whole family.
Food is of a high standard, with a great choice, and entertainment options are carefully thought out.
The environment is pleasant and garden areas are welcoming.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so much for your review. It is so pleasing to hear that you are impressed with the care, the activities, and all of the facilities. Best wishes.

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Review of
Ashley Court
from W H (Son-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Ashley Court and it's staff continue to deliver an excellent care experience for my mother in law who has significant health issues. From the welcome from the receptionist to the helpful , respectful friendly and professional responses from the nursing/care/activity/domestic/
auxiliary and management

team there is nearly always a very positive atmosphere evident. This has been seen both during the day and evening and is even more commendable given the wide range of need within the resident group. Two particular strengths are the lovely,caring,compassionate and engaging manner everyone, regardless of position,has interacted with my mother in law and the excellent communication links both by phone and when visiting, especially with the nursing staff. We continue to be impressed with the motivation of staff to encourage her to join in activities, especially as regards outings in the minibus.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear that your first impression right through to the management within the home is impressive, and that you are happy with the care for your mother in law. It is wonderful to hear that she especially enjoys the bus trips, along with the activities. Thank you.

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Review of
Ashley Court
from H M (Husband of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

My wife has been a resident since 2022
At present her dementia is fast deteriating
The management are completely in control, and know all the residents by their Christian name
Their leadership is clear to observe, and they arrange up to date training for all their staff
The management also visit

and chat to the residents on a daily basis
The senior nurse treats the residents with compassion and explains in full what medication is prescribed and what effect it has on their condition
These nurses are very proactive in their duties
The carers not only have great compassion, but also patience and understanding of the residents condition and care requirements
My good lady has a good relation with the management and stall which assisted greatly in her settling in to a very well operated nursing home
I would have no hesitation in recommending Ashley Court to all looking for a nursing home for their loved ones

Reply from Julie Kennedy, Marketing Manager at Ashley Court

From the carers to the nurses, and leadership team, we are always pleased to hear your reviews of each are very positive. and that they offer good engagement, understanding, and care for your wife. Thank you very much. Best wishes.

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Review of
Ashley Court
from Susan C (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I can't speak highly enough of Ashley Court Nursing Home and the incredible care they provide for my mum. The staff are warm, friendly, and always engage with her brilliantly, making her feel valued and comfortable. It's reassuring to see how well they look after her, always treating her with kindness

and respect. My dad is there on a daily basis and all staff make him feel very welcome and always take the time to have a conversation with him. The home itself has lovely surroundings, creating a peaceful and welcoming atmosphere and the rooms are spotless. I'm truly grateful to the entire team for their dedication and support.
Highly recommended!

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so lovely to hear that you feel your mum is being looked after with such care and respect, and that your dad too feels so welcome. Thank you so much for your feedback.

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Review of
Ashley Court
from Eric R (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Mum moved to Ashley Court mid January and the care taken by all of the staff has helped mum settle in and feel comfortable. I would like to thank the managers and the two ladies for their help negotiating the paperwork and making it as straightforward as possible. As a family we are delighted that

mum is in such a caring home.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

So good to hear that the team helped to make everything as straightforward as possible, and that your mum is settling well. Many thanks.

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Review of
Ashley Court
from Maureen L (Daughter-in-law of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

From entering at reception all staff are polite & friendly.
Communication is excellent regarding any concerns they have re your relative/ family member.
Activities are great....varied something for all residents.
Open days ...good staff to relative relations.
Cleanliness can't fault.
Highly recommend!

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you for your wonderful review. It is great to hear that you are particularly impressed with the activities and the communication. The team will be so pleased. Best wishes.

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Review of
Ashley Court
from J. T. M (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Ashley court has a warm and friendly atmosphere. All staff are very polite and always happy to help. Mums room very homely as she was able to bring a few things from home. Rooms are spotless and finished with nice quality furnishings throughout the home. Lots to keep you busy has a really good activity

programme weekly bus trips which mum loves. Always have themed activities as in burns night, Easter, Halloween many more. They get a very varied menu which mums seems happy with. Can't praise all the staff highly enough.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you very much for your review. It is great to hear that you are so pleased with the staff and facilities, and that your mum especially loves the bus trips. The staff will be delighted with your praise.

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Review of
Ashley Court
from Julia W (Daughter of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

The care that my mother has received at Ashley Court over these last 12 months has been simply wonderful. Everyone invested with her has been incredibly kind and patient. She is looking better than ever and it is very evident that she is being extremely well cared for.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is lovely to hear that you are so delighted with the care that your mother receives and you feel she has improved. Thank you very much for this feedback. Best wishes.

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Review of
Blenham House
from Lesley S (Daughter of Resident) published on 6 June 2024

Submitted via Website • Report

Overall Experience

I don't quite know where to start to explain how wonderful this care home is. My mother has just recently passed away after being in Blenham House for three years. Every single member of staff, from cleaning, housekeeping, care assistant and nursing staff, was just wonderful. Their care to my mum and

to my family couldn't have been more attentive and caring. There is a lovely atmosphere in Blenham. It wasn't uncommon for us to come out of the lift to see carers dancing, singing and laughing with the residents. The place is spotlessly clean and bright.
Many of the care staff have been there for quite some time and they clearly love being involved in the residents' lives.
Don't hesitate to place your loved one in their exceptional care.

Reply from Julie Kennedy, Marketing Manager at Blenham House

Thank you so much for your lovely feedback - the staff will be delighted to hear this. We are so pleased that you felt the care provided to your mum and your family was so special - and that you enjoyed the fun environment within the home. Best wishes.

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Review of
Blenham House
from Susan W (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

My review is relating to my mum's year long stay at Blenham House. She had genuine care here, that included her emotional needs and needs of the family. I am forever grateful. There are so many activities and time made available. Residents are treated as individuals and with respect and dignity.

Reply from Julie Kennedy, Marketing Manager at Blenham House

Thank you very much for providing your feedback on the care that your mum received with us. We aim to provide care that is right for each individual and it is so pleasing to hear your recognition of this.

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Review of
Ashley Court
from David L (Son of Resident) published on 19 December 2023

Submitted via Website • Report

Overall Experience

From the moment you walk into Ashley Court, you get a warm welcome from the receptionist and if you meet any staff you are always greeted with a smile. At this stage in my mum’s care, I am very happy with how it is being managed. I find the staff caring, pleasant accessible and communication is very

good.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear your positive feedback, and that you are happy with your mum's care. Many thanks for taking the time to leave a review.

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Review of
Ashley Court
from David T (Son of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience

Mum has been a resident for over two and a half years. The standard of nursing care she has received has been excellent. Mum's clothing and bedding are always spotless as is her room. All the staff are kind and friendly to both my mum and I. There is a nice atmosphere in the home.
Mum has mobility

issues and can no longer feed herself, again, the personal care has been excellent, and the staff will chat with Mum during the personal care, which is nice.
Overall, I am so pleased that Mum is at Ashley Court.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

It is so good to hear that you are so pleased with the cleanliness and care provided for your mum and that you and your mum find the staff so friendly. Your feedback is so important to us, and we appreciate you letting us know.

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Review of
Ashley Court
from Judith P (Daughter of Resident) published on 8 December 2023

Submitted via Website • Report

Overall Experience

My mum has been in the home for 2 years now. Previously we had used the home for respite care, so when she moved in full time the staff all knew her. The care mum receives is excellent and the staff are incredibly patient.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Delighted to hear that you are so happy with the care for your mum. Thank you for your feedback.

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Review of
Ashley Court
from Ron M (Son of Resident) published on 7 December 2023

Submitted via Website • Report

Overall Experience

This has to be one of the best care homes. My mother has been at Ashley Court for 18 months, and the level of care has been outstanding. The staff are outstanding, the rooms are excellent, and the activities are perfect and involving.
Staff are very accessible and inclusive.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Great to hear that you consider this is one of the best care homes - from the staff, rooms and activities for your mother. We really value your feedback.

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Review of
Blenham House
from Lesley O (Daughter of Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience

Our dad received amazing care at Blenham House. All the staff were kind and courteous towards him and every family member that visited. Dad had Alzheimer's but was well aware of the level of care he was receiving, and was delighted to be there. He was cleanly shaven with his teeth brushed and in fresh

clothes every day. This may seem like a standard level of care you would expect your elderly relative to receive anywhere, but I know from experience that it's not to the same standard at every hospital or care home. All at Blenham House provide this at the base level of their excellent care, often going far above and beyond. The meals provided at Blenham House are nutritious and appealing, with the chef happy to receive suggestions to ensure residents can enjoy their favourites. The manager and all her staff can feel proud of their wonderful facility that provides such a beautiful experience for vulnerable residents at the end stage of their lives, and such care and compassion shown to the family.

Reply from Julie Kennedy, Marketing Manager at Blenham House

We are so pleased to hear that your dad was delighted to be with us, to receive a high standard of care to meet his needs. We really appreciate your feedback and for highlighting the nutritious meals, and the support the team extended to your family. Many thanks for taking the time to get in touch.

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Review of
Ashley Court
from L R (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

Mum spent the last three years of her life at Ashley Court Care Home. She was very well cared for during that period, particularly as she became less mobile and required considerable assistance. I would like to comment, particularly, on her end-of-life care. The staff were really wonderful - they managed

to give us privacy yet attended to Mum in a very caring manner. It takes great skill to help both residents and relatives have such a comforting experience of a loved one's death. It felt like a very natural and peaceful end to a very long, well-lived life.

Reply from Julie Kennedy, Marketing Manager at Ashley Court

Thank you so very much for your feedback. This will have been a very difficult time for you and your family and we are therefore so pleased that you felt your mum's changing care needs were looked after appropriately.

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Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in City of Edinburgh

Randolph Hill Nursing Homes Group Ltd Locations in City of Edinburgh (2)

Randolph Hill Nursing Homes Group Ltd Reviews in City of Edinburgh (41)

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