Randolph Hill Nursing Homes Group Ltd in East Lothian | 2 Care Homes

Review of
Fidra House
from A V (Daughter of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience

The professional medical and auxiliary care are excellent; my relative is very well looked after and is very happy and reassured in the home. Sometimes, communication with management and staff can be complicated for us because we don't live locally and visit once a month. Hopefully, since pointing this

out to the management, this will improve.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Many thanks for your feedback. It is so good to hear that your relative is happy, and that you find the care to be of such a high standard. I believe management have recently spoken with you regarding your communication preferences.

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Review of
Muirfield
from M R (Husband of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

It is always difficult to make the decision to put a loved one into a care home We have been married for 61 years so it is a huge change to live apart for both of us Thankfully it was the best thing we could have done. It is a great relief to me to see her being extremely well looked after and cared

for in the home. I cannot fault the care she is getting. All the staff do a first rate job, in addition keeping me advised of her medical needs when they change, which can be daily. I cannot find fault with this Home knowing that my wife is being very well cared for in a safe, comfortable environment.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you very much for your feedback. We understand that this has been such a difficult decision and huge change for you and your wife of over 61 years. It is pleasing to know though that you are so pleased with your wife's care, comfort and safety. With best wishes.

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Review of
Fidra House
from M C (Wife of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Fidra House for 18 months. Throughout this time I have found the care to be exceptional. All the staff both care and support staff are very friendly and address me by name. This creates a relaxed, though professional attitude.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for leaving a review. The team are delighted to hear your feedback. We are so pleased that you find the care for your husband to be exceptional, and that you are also impressed with the friendly atmosphere. Best wishes.

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Review of
Fidra House
from Morag C (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Fidra now for 18 months and absolutely loves it. The staff go above and beyond to accommodate mums needs and always make us as a family very welcoming every time we visit. The home is extremely clean and friendly and provide a wonderful loving environment to all their residents.

Mum particularly loves the activities and we are always notified of anything she participates in and communication between the home and the family is fantastic. The senior staff always make sure we are involved in any aspect of mums care and keep us updated with anything that's going on. Mum unfortunately became very poorly latter end of last year and thanks to the staffs quick thinking and response she was admitted to hospital where she stayed for 6 weeks before going back home to Fidra. It was so lovely to see all the staff welcoming her back and as family we are so grateful to them. Working as a nurse myself it's reassuring to know mum is being looked after with care and compassion.

Reply from Julie Kennedy, Marketing Manager at Fidra House

It is wonderful to hear that your mum loves her home at Fidra House, and that you feel so reassured. The team are so pleased to hear your review regarding the welcoming atmosphere, the cleanliness, activities, and the care. Thank you very much for letting us know. Best wishes.

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Review of
Fidra House
from E H (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My husband and I had Christmas lunch with my father which was lovely. All the staff, as always, were very welcoming and friendly. The meal was very good and we all enjoyed it. A couple of days later our daughter and her family came for the day. This included 3 young children (my fathers great -grandchildren)

and their dog! Again we were made to feel very welcome and as there were so many of us, we were given the "quite room" - although not very quiet with the children! Everyone was very welcoming and we were given tea and coffee and some treats for the children. The atmosphere at Fidra is always friendly, welcoming and as homelike as they can make it.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so pleased that your family were able to celebrate Christmas with your father in such a special way. Thank you for letting us know how welcome you all felt as that is how we like it to be. Many thanks.

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Review of
Fidra House
from Elizabeth P (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My mother has been at Fidra House for two years now and my initial scepticism regarding how she would be treated very quickly disappeared. She is so well looked after by a kind and caring staff. She is very comfortable and even though she cannot articulate her feelings, I believe she is happy there.

Thank you to all the staff.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for sharing your thoughts. It is so good to know that you feel your mother is comfortable and happy in our care.

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Review of
Fidra House
from G S (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My father has been a resident of Fidra House since 2017 and the care he has received since day one has been really excellent. It's hard to put into words what peace of mind for the family this has been. All the staff are so caring and friendly that we now consider them part of our family. They have

dealt with all the ups and downs of the last 7 years with amazing equanimity and professionalism.

Reply from Julie Kennedy, Marketing Manager at Fidra House

It is so good to hear that you have such peace of mind, and that you have a good relationship with the staff caring for your father. We will be so pleased to share this with the team. Thank you very much.

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Review of
Fidra House
from Margaret D (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We were absolutely delighted to hear about the new Wheelchair Access Vehicle (WAV) that was purchased by Fidra House Carer Home, we were astonished to hear that family were invited to use this facility. When enquiring about using the vehicle the staff went out their way to help us with the necessary

forms and procedures to make this possible. I was given a thorough demonstration by a member of staff who went over and above to make me feel confident to take my father in law for his first outing in the car, albeit a short journey but one so worth while to be able to attend a charity Christmas lunch. A charity very close to his heart whom he had been the foundation for many years. Attending this occasion lifted his spirits and was reunited with many of his fellow volunteers. The whole experience was uplifting. The day to day care of my father in law and visits we have to him at the home are always a happy and homely experience. The staff are amazing, couldn't ask for better for my beloved family member.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We are so delighted with the arrival of the Wheelchair Access Vehicles in all of our homes for the very reason that you have highlighted, and it is incredibly pleasing to hear that you have already used one, and that your father in law could attend a charity event close to his heart. Thank you so much for taking the time to leave your feedback. We love to hear how you feel about the team and the care for your loved one.

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Review of
Fidra House
from T G (Daughter-in-law of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

My mother in law has been a resident at Fidra House for the last 5 years. She took a little time to adjust to her new surroundings, and being part of a larger integral family. The staff at Fidra were very good with her encouraging her to participate in the social aspect of her new home, and supporting

her through this difficult transition in her life. The excellent care she has received at Fidra House over the years has allowed her to enjoy her twilight years and provided the family with peace of mind knowing that her wellbeing is being overseen by professional and friendly nurses/carers around her.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. It is lovely to hear that your mother in law participates in socialising and is finding much enjoyment in a caring environment, giving you all peace of mind.

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Review of
Fidra House
from P L (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The staff never cease to amaze me in their dedication and care. They remain professional, objective and detached but somehow still manage to give an amazing amount of friendly, compassionate care. I can not speak highly enough of the dedication and effort they put in day after day. Residents do not

want to be in a care home, and few relatives want them to be there, but the staff make this difficult situation more than tolerable and it's frequently a pleasure to visit. Always a smile and jovialness from all the team, no matter how difficult a day they are clearly having at times.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you for your comments. We are delighted to hear that you are impressed with our caring and joyful team. The staff will be so pleased to hear your feedback.

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Review of
Fidra House
from P B (Daughter-in-law of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

My father in law sadly passed away and our family had to, very quickly, find care for my mother in law, who has advanced dementia. A visit to Fidra, turned out to be our best move that day! The staff and management we spoke to were so knowledgeable, understanding and caring, and thankfully they had

availability. My mother in law moved in the following week and has settled in so well. She is happy, well cared for, well fed and has a wonderful room that she loves. The staff are all so caring, friendly and considerate. She has settled in so well and has been encouraged to socialise with the other residents. There are great activities to take part in, some she does and some she doesn't. The staff really are fabulous as are the management who are also very approachable and I cannot thank them all enough for everything they do for my mother in law.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback, following your mother in law's stay with us after the sad passing of your father in law. It is so good to hear that your mother in law has settled well and is happy with the care, staff and facilities. Great to hear too that she socialises and takes part in some of the activities that she likes. Best wishes.

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Review of
Fidra House
from J C (Son of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

We were very impressed during our initial visit to Fidra House, due to the general atmosphere, cleanliness and overall environment of the care home. Mum moved into Fidra House in December 2023, and we have been delighted at how quickly she settled into her new home. This is most certainly due to the

wonderful care that all members of staff have given her. We visit regularly and are always cheerfully greeted by the friendly, approachable staff members. Our mum is very happy here and particularly enjoys outings in the minibus, and walking in the garden. She is very pleased with her room and often comments on how comfortable, lovely and bright it is. Mum enjoys the social aspects of her days and sometimes joins in with the many activities provided, she also enjoys the communal dining.
We are exceedingly pleased that our mum is so happy and well cared for, and would highly recommend Fidra House to anyone in the same position we were in when our mum needed extra professional care.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for your feedback. The team will be delighted to hear this. We are so pleased that your mum settled quickly, and that she especially enjoys the bus trips and the garden.

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Review of
Fidra House
from L R (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Since admission, my mum who had no previous experience of care, has settled and flourished within the care of Fidra House. I feel this is due to the relaxed and settled atmosphere within the home. Her room is bright comfy and clean the corridors wide airy and tidy encouraging residents to mobilise to

and from their rooms and lounges. I can not fault the care staff who are always cheerful friendly and caring to residents and families. My mum insists on leaving her bedroom door open whenever she is in the room so she can wave to staff as they pass by. Activities are varied and inclusive with enthusiastic and encouraging leaders. We held a small 90th birthday celebration which the staff quickly reorganised for us when our garden plans were disrupted by the weather. I would like to assure families that if you are looking for first-class care contact Fidra House and you will not be disappointed.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you so much for your feedback. It is always so pleasing to hear that residents settle well and that you and your mum are happy with the care and facilities. Delighted too that the 90th birthday celebrations went well, despite the weather.

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Review of
Fidra House
from Fran G (Daughter of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

Our mother chose to move to a care home in May of 2023 and was lucky enough to get a place in the July. From the start, we were impressed by the standard of care in Fidra and the general housekeeping of the home. She had a lovely room overlooking the enclosed garden and last summer we spent many happy

visits in the garden enjoying the flowers and the sensory garden. As mum's mental health declined the staff proved themselves to be wonderfully caring of mum in every way but also to ourselves, both the family who were close enough to visit regularly and her extended family of two daughters who live abroad when they visited or phoned. Mum settled quickly and remained in Fidra until her death earlier this month which was managed with the utmost compassion and love for all of us. We can't praise you enough for both your care of mum and of ourselves. Thank you.

Reply from Julie Kennedy, Marketing Manager at Fidra House

We really appreciate you sharing with us how you, your mum, and your family felt about your experience with us. It is so good to hear that you were so pleased with the care - and especially enjoyed the garden. Best wishes.

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Review of
Muirfield
from J D (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

We and most importantly, my mother experienced nothing less than the best of care at Muirfield.
It is always a challenging decision to move into a care home and the transition was smooth thanks to the team of dedicated nurses and carers who take so much trouble to assist in the process. Everyone is

friendly and smiling. We could not have asked for more. A first-rate home.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you very much for your feedback. The team will be so pleased to hear your glowing review and so delighted that you felt the transition was smooth with a high level of care for your mother.

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Review of
Muirfield
from L Y (Daughter of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My mother, who has Alzheimer's Disease, and associated memory loss has been a resident in Muirfield Care home for over a year now.
The decision to move her into care was hard.. however, the staff made the transition easy and as stress-free as these things can be.
I feel we all have gained new family

and friends at Muirfield. The burden of carer rotas, medication collection/provision, and personal care are all being handled seamlessly. It is wonderful to be a “daughter” and family member again- that person had rather disappeared in the carer role.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you for providing feedback regarding the care transition and ongoing support for your mother, and that you can feel some relief with this. It can be a difficult time for all loved ones. Wonderful to know though that great relationships have been built up since.

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Review of
Muirfield
from Norrie A (Son of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My father developed a fever and chest infection, and the staff went out of their way to ensure he got the care, attention, and medication that he required. Within a few days he was showing signs of improvement, and to ensure his recovery, he was also isolated for a few days too. During his time in the

home, he has built up a rapport with some of the staff and asks for one staff member in particular. Excellent.

Reply from Julie Kennedy, Marketing Manager at Muirfield

We are so pleased that you have taken the time to leave a review regarding the care of your father. It is great to know that he has developed a good relationship too with the staff. Many thanks.

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Review of
Fidra House
from Susan W (Cousin of Resident) published on 4 July 2023

Submitted via Website • Report

Overall Experience

Visited my relative in Fidra for the first time today and was so relieved to see she is being so well cared for. She has a room with a beautiful view of the garden, and all her home comforts. The dining/TV room had French doors open out onto the garden which means all residents are able to enjoy the

outdoors too.
Very impressive. I can’t comment on some of the points as eg didn’t witness my relative eating when I visited

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you very much for taking the time to leave a review. We are so pleased that you are happy with the care and the facilities that are being provided for your relative.

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Review of
Fidra House
from Carol R (Daughter of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience

Mum has Alzheimers Disease and moved into Fidra House kicking and screaming in September 2022. We travelled from Australia to oversee the transition which was traumatic for all. Anyway, Mum quickly settled in and now participates in every activity going! She loves living there and is no longer isolated

and lonely, all of which seems to have helped her general well-being.
We are happy knowing she is well fed, receives her medication as required and her personal hygiene is looked after.
We were impressed with the ensuite room allocated to Mum, the facilities and activities available and above all the caring and friendly approach of all the staff we met.
I'd recommend Fidra House if you are looking for a care home in the area.

Reply from Julie Kennedy, Marketing Manager at Fidra House

Thank you so much for providing your feedback. It must have been a very difficult time for you all last year. So good to hear now though that your mum settled very quickly into Fidra House, being very well cared for, and also enjoys the facilities, activities and the company so much. We appreciate your recommendation.

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Review of
Muirfield
from Caroline F (Daughter of Resident) published on 26 July 2022

Submitted via Website • Report

Overall Experience

My mother has now been at Muirfield for 1 and a half years. The permanent members of staff are always very cheerful and kind and seem to have built up a good relationship with her. They always give my mother a good welcome back when she has been away staying with us at home for a few days. The food

is good and there is a great hairdresser. The gardens are very well tended and my mother spends as much time as possible outside. The gardener even keeps jobs back for her to do.

Reply from Julie Kennedy, Marketing Manager at Muirfield

Thank you very much for providing feedback regarding your mother's care. It's great to hear that our staff have such a good relationship with your mother and you are also pleased with our facilities.

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Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in East Lothian

Randolph Hill Nursing Homes Group Ltd Locations in East Lothian (2)

Randolph Hill Nursing Homes Group Ltd Reviews in East Lothian (41)

Fidra House

Muirfield

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Fidra House

Muirfield

Muirfield

Muirfield

Fidra House

Fidra House

Muirfield

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