Randolph Hill Nursing Homes Group Ltd in Stirling | 1 Care Home

Review of
Randolph Hill
from Ann J (Daughter of Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

My father recently became a resident at Randolph Hill. He has been made to feel very welcomed and treated with the utmost care and respect. The staff are all friendly and caring. His medical and personal needs are well managed. The environment is clean and has a homely feel which we consider so important

for his well-being. Our family is always made to feel welcomed, included, and informed of the different activities my father is participating in.
Meals are healthy, tasty, and nutritious along with delicious home baking!
Staff are responsive to changing needs and we know that when we are not with my father he is being well cared for.
Having previously had a parent at Randolph Hill, I found it reassuring that many staff and management I knew then are still at RH. We are delighted with every aspect of care. We can see that my father feels settled and happy which is so very important to us. He thoroughly enjoys the meals and cakes, especially if there's extra fresh cream!

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave a review. The team will be so pleased to hear that your father feels welcomed into a home full of care and respect. It is good too that there are familiar staff and, along with the details in the home that you mention, should provide comfort to you all and give you reassurance. Best wishes.

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Review of
Randolph Hill
from M N (Daughter of Resident) published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience

I am extremely satisfied with all elements of my mum's care. I have found all staff from the senior managers, nursing staff, carers, activity coordinators, cleaners, kitchen, and admin staff to be professional, committed to my Mums best care and welfare, and also concerned that I am satisfied with her

stay. I am always informed of each and every intervention and made to feel welcome at any time. The staff go out of their way to include me as part of the Randolph Hill family and I cannot praise the excellent service enough,

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We really appreciate your review - many thanks. It is so pleasing to hear that you are so satisfied with your mum's care and the team will be delighted with your praise.

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Review of
Randolph Hill
from D B (Friend of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience

A friend and I were visiting a friend in Randolph Hill. All the staff were so friendly and helpful. When we visited there was a singing session for the residents which they enjoyed and we did too. Very impressed by the care homes ambience.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for leaving a review following your visit. There is always something going on in our home and we are so pleased to hear that you are impressed. Best wishes.

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Review of
Randolph Hill
from Shirley R (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My Mum has recently passed away at Randoph Hill. She had been a resident for the last 10 months of her life. During that time, she was treated with dignity, and respect and like a family member. The staff in this home really care. They provide a variety of activities for all abilities and regular day

trips in the minibus. The rooms are freshly decorated for each resident and communal areas are regularly refreshed. Although it is not the "fanciest" care home in the local area, I cannot recommend it highly enough. Every single one of the staff goes above and beyond their duty to provide the best care for residents and their families. Thank you to you all.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave a review. We are so pleased to hear your thoughts regarding the care for your mum, and will pass your comments on to our staff. It is always good to hear that our activities, bus trips, and overall care means so much.

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Review of
Randolph Hill
from Graeme T (Son of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

My mum is very happy in this home. Staff are polite to her and lovely to me when I visit. She is well cared for physically and there are loads of activities. I could sing the praises of systems, days out and activities but the best part is the staff. Everyone is caring and helpful!

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for your feedback. It is so lovely to know that your mum feels so happy and well-supported.

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Review of
Randolph Hill
from Morag S (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

Dad stayed at Randolph Hill Nursing Home for two years. An excellent nursing home, with excellent staff. Dad was treated with dignity and respect and every effort was made to ensure his wishes were met. Food, very important to Dad, was excellent. All staff were caring and compassionate. Mum visited

daily and was made very welcome and included in events. Dad loved travel and thoroughly enjoyed the minibus excursions to the Transport Museum with a particular location being a highlight. Many activities are on offer. We also enjoyed the garden. Care is reviewed every six months - but any queries were swiftly addressed meantime. I cannot recommend highly enough.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We really appreciate your feedback regarding the care provided for your Dad. We will let the team know your comments regarding excellent effort and they will be especially pleased to hear your thoughts about the food and the minibus trips to the Transport Museum. Many thanks.

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Review of
Randolph Hill
from Janet G (Daughter of Resident) published on 12 July 2023

Submitted via Postal Card • Report

Overall Experience

Wow! You hear all sorts of horror stories in the press about how the elderly are treated in nursing homes. This is not my experience! I have been blown away with how everyone in Randolph Hill treat my mum. She is respected and cared for to a level that beats my expectations. I feel they treat her as

family, understanding her needs and quirks, whilst still treating her with the utmost respect and dignity. I leave my mum after each visit in capable hands.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are so pleased that you are happy with the care and support provided for your mum. Thank you so much for your feedback.

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Review of
Randolph Hill
from Alison T (Daughter of Resident) published on 1 September 2022

Submitted via Website • Report

Overall Experience

Mum was transferred to Randolph Hill Dunblane yesterday by ambulance. Her welcome was warm, professional and calm. My sister and I were included by staff in settling her in and made to feel welcome and at home. Nothing was too much trouble for anyone. We were so relieved and so glad to see Mum in an

environment that is safe and caring but not clinical. She has already started to enjoy meals, been wheeled outside to see the garden, had a wash and blow dry by the visiting hairdresser etc. As a family, we are delighted that Mum has become a resident. We know she is safe and no longer needs to worry. We look forward to visiting her in her new home. Thank you one and all.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you so much for your feedback. We are so pleased that your mum has settled well and is already feeling at home.

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Review of
Randolph Hill
from E M (Daughter of Resident) published on 31 August 2022

Submitted via Website • Report

Overall Experience

My mum has settled extremely well at Randolph Hill. This is down to the wonderful care and professionalism shown towards residents by staff. As a visitor I feel the friendly atmosphere as I enter the home with the lovely welcome given by the reception staff. I have been kept well informed by nursing

staff about Mum's health and wellbeing. It shines through how well staff are really getting to know my mum. Surrounded by the company of other residents and staff plays a huge role on my mum's happiness. She thrives spending her day in the lounge and also participating in her choice of the many activities provided by the excellent activities team. Having the home split into individual units with their own lounge and dining area for small group living has been the perfect structure to allow my mum to become familiar with the residents within her small unit. Thank you Randolph Hill. I can enjoy valuable time with my mum doing things together.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are delighted that you are so pleased with the care and activities provided for your mum and that she has settled so well. Thank you for providing this feedback and this will be shared with the team. It is so good too that you can enjoy your quality time together.

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Review of
Randolph Hill
from Hugh B (Son of Resident) published on 29 October 2021

Submitted via Website • Report

Overall Experience

Mum is very well cared for, and enjoys the company of the care staff. The standard of nursing care is excellent with good liaison with the local GP practice. The staff are always friendly and helpful when I visit or speak to them on the phone.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Many thanks for the review and taking the time to provide feedback. It is good to hear that you are so pleased with the standard of care for your mum.

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Review of
Randolph Hill
from Keith L (Son of Resident) published on 27 February 2020

Submitted via Postal Card • Report

Overall Experience

The home is fresh and clean with decorating and improvements going on on a regular basis. Right from the reception the staff are cheery and helpful. If I have any request then they are quick to respond in a positive manner. I know my mother is well catered for and she is happy with her care.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you for taking the time to leave some feedback. This is really important to us and we are pleased that you feel your mother is happy and well looked after by our cheerful staff. We aim to ensure that the property is continually well maintained and provides a lovely environment for our residents.

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Review of
Randolph Hill
from Elaine E R (Daughter of Resident) published on 10 February 2020

Submitted via Website • Report

Overall Experience

Randolph Hill ensures that people are the focus of everything that they do. My Mum moved into her home in October 2019 and has enjoyed making new friends and learning some new interests.
All the staff are super friendly and have taken a real interest in my Mum.
I have already recommended Randolph

Hill to others.
I now get to visit my Mum and enjoy a cup of tea and chat.
The Manger and her team are awesome.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are so pleased to hear that your Mum is enjoying meeting friends and taking part in activities and also that you are both enjoying your time for a chat. The staff will be pleased to hear your feedback. Thank you for taking the time to let us know.

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Review of
Randolph Hill
from Jenni B (Daughter of Resident) published on 23 January 2020

Submitted via Website • Report

Overall Experience

Although a sizeable home, with quite a large number of staff, the structure breaks down into six self-sufficient wings that make everything more personal.
Planning and communication are excellent, which means that care plans are carried out consistently, even by a range of staff members.
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staff, bring a welcome dimension both for those spending most of their time in the home and for those who can enjoy day trips out.
The setting itself is lovely and recent developments to the garden have been thoughtfully managed to give as much access to residents as possible.
If there are changes or if we have concerns, we have felt listened to and as a result, are not hesitant when there are issues to discuss.
The sense of sharing the care is worth its weight in gold.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for providing us with your feedback. As you have highlighted, a lot of thought does go into planning the facilities and care and therefore we will be pleased to share your review with the staff.

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Review of
Randolph Hill
from Liz B (Daughter of Resident) published on 11 December 2019

Submitted via Website • Report

Overall Experience

I would like to express my appreciation for the excellent quality of care that is given to my mother who has been resident at Randolph Hill, Dunblane for the last nine months. First impressions, the introduction to the home was very friendly. Straight away we knew that this was to be the place for Mum.

Since Mum became a resident, we have found the staff to be very proactive and attentive in relation to her personal needs. Anytime we have had occasion to ask about aspects of her health, staff have always been on the ball and able to show up to date notes relating to her conditions. They have also provided good communication regarding situations with her, when we are not present. The home has a lovely garden area for better weather and also provides various activities and entertainment for the residents. Prior to Mum being resident at Randolph Hill Dunblane, she had respite care within other homes in the area, however, they did not appear to be up to the same standard.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave us your feedback. We are so pleased to hear that this is the right place for your mum. The staff will very much appreciate your acknowledgement of the individual care that is provided. Many residents are enjoying the activities and entertainment and some like to look out on the lovely garden as we wait for the better weather!

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Care Home Owned by Randolph Hill Nursing Homes Group Ltd in Stirling

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Randolph Hill Nursing Homes Group Ltd Reviews in Stirling (14)

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