Randolph Hill Nursing Homes Group Ltd in West Lothian | 2 Care Homes

Review of
Holmesview
from Sally F (Daughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

My mum moved in to Holmesview in June 2023, with advanced dementia and high nursing care needs. As a family we have nothing but praise and appreciation for the level of care which has been provided. Mum can't express her wishes but staff respond to her with kindness and compassion and have been able

to get to know her at some meaningful level. This is a sad time for us as a family but we are always made welcome, and staff are responsive to any issues or questions which we raise in relation to mum's needs. We have peace of mind that mum is well cared for, clean and safe. Thank you.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you for your feedback and praise. We understand how difficult this time is for you and your family but it is good to know you feel your mum is well cared for and you can have peace of mind. Best wishes from the team.

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Review of
Holmesview
from Jack S (Brother of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I visit my sister here and I am impressed by the helpful staff and the well maintained and bright property.
My sister who is 91 speaks highly of the support she gets round the clock especially as she has both hearing and visual disabilities.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is so lovely to hear that you are impressed with our staff and the home, and that your sister speaks highly too of the care she receives. Best wishes from the team.

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Review of
Holmesview
from S G (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

This is an excellent care facility where the staff treat all the residents and relatives individually and with respect. The rooms and communal areas are spotless and homely. The staff encourage residents to participate in a wide range of activities both indoors and by going out on excursions. I know

that my relative is happy and well cared for.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you very much for your feedback. We are delighted to hear that you find the home spotless and homely, and that you know your relative is so well cared for. Best wishes.

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Review of
Holmesview
from A J (Niece of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

All the staff are always welcoming, professional and courteous. My Aunt receives consistently excellent care and she is treated with respect.
Holmesview is well maintained. Family and friends are always made welcome. If there is a matter to discuss or inform me about, the staff contact me quickly.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is so good to hear how well you feel your aunt is being cared for with us. Thank you for letting us know, and for your feedback regarding our welcome and communication. Best wishes.

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Review of
Holmesview
from J L (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Amazing care home. We couldn't be happier with the care Mum is receiving. The staff are really friendly and caring towards not just our mum but her visitors too. Always lots of things going on and they make such an effort for all the residents at Christmas adding personal thoughtful gifts. We cannot

praise them enough.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you very much for your feedback. It is so lovely to hear that you are so pleased with the care for your mum, and that you are full of praise for our team.

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Review of
Holmesview
from Gillian M (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My mum has been resident in Holmesview Broxburn since May 2024, the care she is receiving is second to none, she is well looked after 24/7, Holmesview is extremely comfortable and spotlessly clean. There are always activities that she can join in which includes runs out in the minibus, colouring in

pictures dominoes, getting her hair and nails done which she loves, activities seem to vary from resident to resident. A warm welcome is always awaiting from every staff member when I go to visit my mum.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is wonderful to hear your feedback regarding the care for your mum and especially the activities that she enjoys. The team will be so pleased.

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Review of
Holmesview
from L K (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My mum took up residency a week ago in Holmesview. She has settled really well thanks to the dedication and care of the staff. The staff are friendly and nothing is too much trouble. The food menu is varied. The rooms are a high standard with a homely feel. My mum is comfortable and in safe hands.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is good to hear that your mum is comfortable and settling well. Thank you very much for letting us know - the team will be so pleased.

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Review of
Holmesview
from C L (Daughter-in-law of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Staff are very professional in approach. All grades of staff are friendly and interact with us as a family. My family member is treated with respect and dignity. Her individuality is catered for at all times. There is always something going on at the home, staff go the extra mile with these activities

and also outings. I have had a lot of experience with care homes and this one definitely surpasses my previous experiences.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is so good to hear your feedback, especially given your experience. We are delighted to hear that your family member is well cared for, and enjoys the activities and outings.

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Review of
Holmesview
from F T (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

Our Dad is so very happy at Holmesview. He feels safe, respected and very well cared for. When we walk through the home all staff stop to talk to him calling him by his first name - this is any member of staff including kitchen, domestic etc staff and they are all so very friendly towards him. Management

are very welcoming and approachable and reception staff interact great with both residents and family members. The entertainment staff go above and beyond to make sure all residents are included and have a very varied programme to suit the needs of all residents. We have recommended Holmesview to friends who have been looking for care homes for their parents.

Reply from Julie Kennedy, Marketing Manager at Holmesview

It is lovely to hear that your Dad is so happy and feels so well cared for, and that you feel staff and management are welcoming, building relationships with residents and families. Our activities team will also be pleased to hear your wonderful feedback regarding their programme for residents. Thank you.

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Review of
Holmesview
from Mike M (Stepson of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My stepmum has been a resident of this care home for nearly two years and I can honestly say we could not have a better place for her to stay. All the staff are friendly and caring and we have never had any issues. Our main priority is the well-being of my stepmum and we can relax totally knowing she

is cared for and well looked after.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you for your feedback regarding the care for your stepmum. We are so pleased to hear that you can feel relaxed and have peace of mind. Best wishes.

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Review of
Holmesview
from Linda J (Daughter of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My mum is always treated with respect and dignity. She has a good relationship with all the staff. Her views are always listened to and acted upon where appropriate. The home itself is always spotlessly clean and the staff are very friendly and approachable, always ready with a smile and a kind word.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you for providing feedback. It is so good to hear that you feel your mum has a good relationship with our staff, and her views are always listened to. Best wishes.

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Review of
Kirk Lane Home
from Horst R (Son of Resident) published on 4 February 2025

Submitted via Website • Report

Overall Experience

Staff are really friendly (like a new family), approachable, attentive, professional and get the impression that nothing is too much.
There are plenty of activities during each week, including use of coach to take regular trips out which my Mum enjoys.
Witnessed the use of the function room that had

a small orchestra playing delightful music. Also can be used as a cinema room and other activities.
Maintained garden with path and benches is relaxing and peaceful.
Like all aspects of this nursing home, the spacious bedrooms are of high standard and we could add our own furniture and pictures (Maintenance Team were really helpful in hanging up pictures, which was a welcome surprise).
In summary, a place that gives me peace of mind for my Mum's health, wellbeing and comfort. This nursing home should be the benchmark for all nursing homes, and if someday I had to be looked after, then I would want to move here.
Thank you to all at Kirk Lane for all that you do.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you very much for your lovely feedback. The team will be delighted to hear that you are so pleased with the care and facilities, and you have such peace of mind for your mum's health, wellbeing and comfort.

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Review of
Kirk Lane Home
from H L (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

My mum gets the best care from the nurses right through to the maintenance staff.
Going away now is not a problem as I know she will be looked after to a very high standard.
Also knowing that if she needs to see the doctor it's attended to very quickly.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you for your lovely review. It is great to hear that you are so pleased with the standard of care and support for your mum from all teams. Best wishes.

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Review of
Kirk Lane Home
from Linda T (Sister of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

It's such a joy when you enter Kirk Lane from Reception onwards. The staff treats residents and visitors as part of a big family. The manager and all staff are incredible for the care and attention they give to the needs of each resident. The rooms are bright and comfortable with en suite. The garden

is a haven for peace and tranquillity but also for the great activities it provides. Words can't describe how happy and appreciative our family feels to have our dear one is such a lovely place.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

It is so delightful to hear how you feel about the atmosphere and care at Kirk Lane. Our intention is to make everyone feel welcome and included therefore thank you for sharing your feedback.

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Review of
Kirk Lane Home
from Carol B (Wife of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

This is a wonderful facility where I can feel relaxed in the assurance that my husband is being given first-class care 24/7. The staff and the management team all have a loving and caring work ethic. If any issues do arise I feel completely comfortable raising this to the team and I have found that

these things are resolved very quickly.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you very much for your feedback. It is so good to know that you feel so pleased with your husband's care from our team. Great too that you are impressed with the communication. Best wishes.

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Review of
Kirk Lane Home
from Christine C (Resident) published on 20 November 2024

Submitted via Website • Report

Overall Experience

Kirk Lane is a nursing home like no other. It is headed by a management team who are forward-thinking and vibrant with an exciting agenda. The residents are offered the usual activities along with more cultural events. At 87 years I have spent my adult life wanting to play chess and after a few months

in Kirk Lane I enjoy a regular game. The gardens are beautiful. It is so peaceful and the gentle movement of the water filter for the fish pond (which the 2 maintenance gents built) is very relaxing. There is always a buzz around the home. There are so many sections at work - nursing and care staff, kitchen and laundry, and activities who really have come into their own along with reception, hairdressing and administration. Inclusion is the operative word. When clients come into the home for respite everyone goes that extra mile to ensure their stay is enjoyable. I am settled at Kirk Lane and the quality of the care takes the pressure off my family and I know I will be looked after.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

We are delighted to hear your review, and that you feel settled and well cared for. All teams work so hard to create new activities and an upbeat environment where people thrive and are all included. It is good to know that you are enjoying and benefiting from all of this. Well done and good luck with the chess!

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Review of
Kirk Lane Home
from Colin S (Son of Resident) published on 12 November 2024

Submitted via Postal Card • Report

Overall Experience

This is an outstanding nursing home in every way. My mother was cared for after 18 months and absolutely thrived after almost passing away in hospital from the deadly RSV virus. Particular mention must be made with three key points - 1- Consistently outstanding staff. 2- Excellent and carefully tailored

nutrition. 3- Outstanding condition looked after by skilled maintenance team.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you very much for leaving Kirk Lane such a glowing review and noting three stand-out points. I will share this with the team. They will be so pleased to hear this feedback about the care for your mother.

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Review of
Kirk Lane Home
from Lesley-Anne H (Granddaughter of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience

Overall Kirk Lane Home is a superb facility with top quality staff in all departments. A particular mention must be made to the maintenance team who keep the facility and gardens in outstanding condition, all year long.

Reply from Julie Kennedy, Marketing Manager at Kirk Lane Home

Thank you very much for your feedback, particularly for the maintenance team who have made the final selection for a Scottish Care Home award. Great too to hear that you are impressed with the overall facility - we will happily share this with the team.

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Review of
Holmesview
from Fiona R (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

When looking for a care home for Mum we felt Holmesview had a very nice energy and had modern, well-maintained facilities but it's hard to tell on first review how things will really be. Now into our third year, we are delighted with the standard of care which exceeds expectations. Staffing is very

stable so Mum now knows everyone looking after her, they are all incredible and we could not be more grateful. It's not just where Mum lives, it really is her home. Thank you.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you very much for providing feedback. We are so pleased that you are delighted and your mum feels so at home.

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Review of
Holmesview
from S S (Daughter-in-law of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

Highly caring and professional staff. Staff are so caring and thoughtful.
A warm and friendly team who are person-centred and always attentive.
My relative is treated with kindness and their dignity is assured.
This brings great peace of mind.
Thank you.

Reply from Julie Kennedy, Marketing Manager at Holmesview

Thank you very much for your review. It is so good to hear that you are so pleased with the staff and the care, and this brings you such peace of mind.

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Care Homes Owned by Randolph Hill Nursing Homes Group Ltd in West Lothian

Randolph Hill Nursing Homes Group Ltd Locations in West Lothian (2)

Randolph Hill Nursing Homes Group Ltd Reviews in West Lothian (45)

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Holmesview

Holmesview

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Holmesview

Holmesview

Holmesview

Holmesview

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Kirk Lane Home

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