Which Viewpoint Care Homes have the highest review score?

Marian House & St Raphael's have the highest review score.

Viewpoint | 2 Care Homes

Review of
St Raphael's
from Pauline M (Relative of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

I would highly recommend St Raphael's Nursing Home. Up till just recently, my relative was being cared for by the staff in the Rutland unit who absolutely went above and beyond to care for her needs which they carried out 110% with the utmost care, respect, compassion and professionalism. I will never

forget the comfort and support they all showed me personally and how well they took care of my relative throughout her time there. I will never forget what they did not only for my relative but for me through her palliative care they were a huge comfort to me and showed both of us such love and care. Thank you so much you will all have a special place in my heart for what you have done.

Reply from Jeannie Garing, Care Home Manager at St Raphael's

Thank you for your review. Receiving confirmation that the staff have supported both you and your relative with such care and compassion throughout their stay with us is very much appreciated. I will share your review with the staff team in the Rutland Unit.

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Review of
Marian House
from S C (Wife of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience

My husband moved from the family home into Marian House a few months ago. Due to his condition, he didn't settle well at first but the staff were so caring and patient with him. He now says that they are 'lovely people' and I am relieved and happy to report that he is settling into his new home.
The

care home is spotlessly clean and the food is excellent with a choice of meals to suit all tastes.
A warm and friendly ambiance greets you when you enter and the staff are always ready to answer any queries you may have. The garden to the rear is very attractive and the perfect spot in which to relax on a sunny day.
We are delighted with the care our loved one receives in Marian House.

Reply from Esther Bathgate, Head Of Care at Marian House

Hi, thank you for your wonderful review. I am so pleased that the care home environment, the food, and the staff are pleasant and welcoming. I am also pleased to hear that your husband has settled in well. I will share this review with the staff team at Marian House.

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Review of
Marian House
from Stephen W (Husband of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

The care provided is exemplary in every way. No complaints whatsoever. Nothing is too much trouble for the staff who are friendly and extremely attentive and caring. Most of the staff have been in the home for some time which is always a good sign. The decoration of the rooms and public areas is spotlessly

clean and there are no untoward smells anywhere. There is a regular activity programme which is published in advance each week. There is excellent medical support from a local GP practice and ophthalmic and dental support is available.

Reply from Esther Bathgate, Head Of Care at Marian House

Thank you Stephen for this wonderful feedback. I am happy to hear that your experience of care in Marian House has been exemplary. I will share this feedback with staff in the care home.

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Review of
Marian House
from Kay C (Wife of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

It has been 3 months since my husband moved into Marian House. The most wonderful aspect of this care home is its staff. All staff are very friendly, helpful and conscientious and compassionate. They really work very hard to make residents happy and comfortable. I cannot thank them enough for working

tirelessly to look after my husband. Furthermore, the most attractive feature of Marian House is its mature garden. On a sunny day, residents and their relatives can enjoy strolling the garden. On such a fine day, animals including Alpacas, Shetland ponies, pigmy goats, and guinea pigs came to visit residents. I was truly astonished to find them in the courtyard. Marian House also welcomes visitors by pets as well. My husband appreciates a regular visit by his pet cat. It makes all the difference to him. I would like to end my review with my heartfelt gratitude to all the members of staff.

Reply from Esther Bathgate, Head Of Care at Marian House

Thank you so much for this wonderful review. From our viewpoint, we are pleased to be reviewed that the care in Marian House is exceptional and the environment is enjoyed by everyone, service users, families, and other visitors alike. Your kind words and appreciation in this review will shared with the staff and management.

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Review of
St Raphael's
from Sheena M (Niece of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

My aunt moved to St Raphael's 6 months ago. We had looked at St Raphael's a number of times but she declined to go. Deputy Manager very patient and understanding through these many visits. Finally, last October, Deputy Manager found us a perfect room and in a few days my aunt moved in. We were greeted

by a lovely, friendly nurse who handles intake, she immediately put my aunt at ease. I live quite some distance and every time I phone my aunt is pleased. Staff have been communicative when issues have arisen (falls, new meds, etc.) which has been comforting. All staff have been pleasant, welcoming, professional and friendly. Couldn't be happier.

Reply from Esther Bathgate, Head Of Care at St Raphael's

Thank you so much for this wonderful review. Finding a suitable care home that both the person in care and family agrees to is not an easy journey. I am delighted to hear that staff at St R made this easy and they continue to do so. This feedback will be shared with the staff.

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Review of
Marian House
from Susan C (Sister of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

My sister has been a resident at Marian House since early 2024 and I was very apprehensive about her settling in. I needn't have worried as the staff were so welcoming and friendly and had hung all her favourite pictures beautifully to make her room very homely.
Marian House is a lovely airy light-filled

building inside and it wraps around a well-kept sunny courtyard garden. My sister's room looks out on this space and I know it gives her a lot of pleasure as do her little forays out there.
The staff are very understanding about her need to have a little independence and don't interfere with that. I think things could have been very different in a place where a more rigid approach was taken.
There are also lots of activities my sister can take or leave as she feels inclined.
So all in all she is happy and content in a difficult health situation thanks to the care and kindness of the staff of Marian House who really couldn't try harder.

Reply from Esther Bathgate, Head Of Care at Marian House

Thank you for taking the time to give us such a great review. At viewpoint, we are so delighted that your sister has found a new home where she can be herself and continue to do the little things that bring her joy and maintain her independence at the same time. This feedback will be shared with the staff at Marian House.

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Review of
Marian House
from Derek C (Son of Resident) published on 17 May 2024

Submitted via Website • Report

Overall Experience

We will be forever grateful to Marion House in accepting our mum into their beautiful nursing home. It had a peaceful and calming atmosphere from the first minute we entered. The Marion House staff have gone above and beyond to make sure Mum has everything that she needs to help her have some independence

back, they have managed to get Mum to walk with help where she has not done since her operation. Mum has quickly settled into Marion House and is happier in there than when she was at home with carers. Mum talks about the delicious meals and tells us she likes staying in the home. This is all due to the experienced staff who show so much patience, kindness, love and first-class care to our mum. Marion House probably don’t need any reviews but sometimes it’s nice to hear that all the staff there are all doing such a fantastic job making my mum very happy and giving her first-class care, so I thank all of the staff and we will be forever grateful to them all.

Reply from Esther Bathgate, Head Of Care at Marian House

Thank you so much for this wonderful review. I am so pleased to hear of all the good progress that your mother has made since moving into our care. I will share the review with the staff group so that they can see how much their work and dedication is appreciated.

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Review of
Marian House
from Shirley M (Daughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

Our mum moved into Marian House at the beginning of the year. We got a really good feeling about the care home when we went to see it and have to say we were not wrong. The staff are fantastic, the level of care and attention to detail is first-class. There’s a great programme of weekly activities.

We really can’t praise Marian House enough and feel totally reassured that our mum is being well looked after.

Reply from Esther Bathgate, Head Of Care at Marian House

On behalf of Viewpoint, and all the staff at Marian House, we are so delighted that the care that your mother has experienced has been fantastic. Our mission is to stay at the top of the game ensuring that our service user`s experience of care is next to none. Thank you for this wonderful review.

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Review of
St Raphael's
from Patricia E (Daughter of Resident) published on 22 April 2024

Submitted via Website • Report

Overall Experience

Dad has been a resident since December 2023. He has been very well looked after by the team at St Raphael’s and they have worked hard to give him personalised care.
He enjoys the meals, the wine and the social activities, including the craft cafe, even though he is severely sight impaired.
When he

was unwell with delirium, the team went the extra mile to look after him, supported by the local Hospital at Home team.
We would recommend the home to anyone who is needing 24-hour care, as he now does.

Reply from Jeannie Garing, Care Home Manager at St Raphael's

Thank you for your review. It is good to hear that your father is receiving personalised care and has engaged in the activities offered. The team work hard to support the residents, especially when they are unwell and appreciate your positive comments about the care and support your father received when he was unwell.

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Review of
St Raphael's
from Linda E (Guardian of Resident) published on 15 April 2024

Submitted via Postal Card • Report

Overall Experience

I chose St Raphael's for the friend I am guardian for as I had had excellent care for my aunt and my mother, over a period of eight years (2014-2022). My friend has autism, is completely deaf and has mobility issues - she is treated with respect and dignity, has her taste in clothing and menu choices

completely indulged and, most importantly, is treated as an individual. I am thrilled to see carers and entertainment staff interact with her, bringing out her sense of fun and making her feel valid. I owe St Raphael's and all its staff and management a huge debt of gratitude.

Reply from Esther Bathgate, Head Of Care at St Raphael's

Thank you so much for this review. We are so pleased to hear that your experience of our standards of care was excellent and responsive to the needs of your loved ones.

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Review of
St Raphael's
from L D (Husband of Resident) published on 27 March 2024

Submitted via Postal Card • Report

Overall Experience

The staff were attentive to the needs of the residents, particularly in personal hygiene.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for your review. We are pleased you found the staff attentive, particularly with regard to personal hygiene. Thank you.

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Review of
St Raphael's
from C H (Sister of Resident) published on 13 March 2024

Submitted via Postal Card • Report

Overall Experience

A wonderful, welcoming, peaceful atmosphere as soon as you walk in. Very caring, attentive staff, always smiling and kind. I'm so pleased my sister lived her last days in such a great home.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

What a lovely review, but our sympathies to you on the loss of your sister. We hope that continues to be a comfort for you as time passes and that she was well cared for. Kindest regards.

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Review of
Marian House
from Susanna A (Daughter of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience

My mother recently moved into Marian House.
I am impressed with the high standard of care and facilities here, and would not hesitate to recommend Marian House. (Honestly, I could live here !)
My mum has a lovely room overlooking the gardens. Her room is calm, clean, light and bright. The services

and facilities are fantastic - great food, coffee and cake, great laundry service. There are also activities for those who would like to participate.
The care team are kind, caring, patient, attentive, respectful and supportive - not only of Mum but the whole family. The staff involve us in decisions and keep us informed.
Mum's individual needs are understood and catered for.
On moving in we were met with warmth, understanding and clear and helpful information.
As I live abroad I am lucky that my Mum is living and cared for in such a lovely place, and that I have access to the care plans. when I ring there is always time to keep me updated. I feel as though nothing is too much trouble.

Reply from Lynne Feeney, Business Support Administrator at Marian House

Thank you for such a lovely review. We are delighted to hear that you have such high praise for Marian House - particularly important for you when you live abroad, to know that your mother is well cared for. Thank you

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Review of
St Raphael's
from C L (Daughter of Resident) published on 1 March 2024

Submitted via Postal Card • Report

Overall Experience

My father has been cared for at St Raphael's for the past three and a half years. The care he receives is superb - he is treated respectfully, kindly and with love. The team of nurses and carers who look after him do the most amazing job. It gives me great reassurance that he is so well cared for.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you so much for such a lovely review. It is good to hear that you are reassured that your father is well cared for and treated well, and we're glad that this will give you some peace of mind. Thank you.

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Review of
St Raphael's
from J D (Niece of Resident) published on 27 February 2024

Submitted via Postal Card • Report

Overall Experience

All very good, staff keep you well informed if relative unwell etc. My aunt has been very poorly lately but staff have looked after her well and kept family updated in any changes to her condition.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Thank you for your review. We are sorry to hear your aunt has been poorly, and hope she makes a good recovery. It is good to know that you feel staff are looking after her well and have kept you updated about her condition. We wish your aunt well.

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Review of
St Raphael's
from J W (Husband of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident since June 2023. She has Parkinson's and has lost her mobility. The care in St Raphael's is exceptional as is the range of activities and entertainment provision provided. There is a good staff to resident ratio and the accommodation is well suited to my wife's circumstances

and needs. The home is set in a leafy residential area which adds to the generally positive atmosphere. Meals are interesting and varied.

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Review of
Marian House
from Niccy A (Daughter of Resident) published on 18 January 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident in Marian House since June 2023. What a welcoming place it is, the staff are always very caring and friendly when I visit and I am confident that they have my mother's best interests at heart. Most of the rooms look onto a safe, well-kept garden which residents can access

and enjoy all year round as it has a covered veranda.
The home is always clean, the food is excellent (freshly cooked) and there are daily activities for residents if they choose to take part. I wouldn't hesitate to recommend Marian House to anyone seeking care for their loved one.

Reply from Lynne Feeney, Business Support Administrator at Marian House

Thank you for such a lovely review. It's always really nice to hear from family that their relative has settled in well and is enjoying living in Marian House. And good to hear you would recommend it to anyone - we really appreciate that. Thank you.

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Review of
St Raphael's
from J Y (Friend of Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience

My friend had a 100th Birthday and the staff were very helpful and kind and organised a lovely event where slightly difficult as no local family and several separate groups were involved. Lovely food and cakes provided by the home.

Reply from Lynne Feeney, Business Support Administrator at St Raphael's

Oh, that's nice to hear - and happy 100th birthday to your friend. Sounds like a good day was had by all. Thank you

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Review of
Marian House
from J S (Daughter of Resident) published on 15 January 2024

Submitted via Website • Report

Overall Experience

Mum has now been at Marian House for a few years and we count ourselves very lucky indeed that we found this care home. The place is an oasis of calm, always clean and the staff cannot do enough for their residents. Even though Mum isn't able to participate in many activities now due to her advancing

dementia she isn't ignored and people spend time with her. The laundry is always immaculate and the food is good. I feel like the staff looks after the whole family, not just the residents, and I can't think of a better place for my mum to be looked after.

Reply from Lynne Feeney, Business Support Administrator at Marian House

Thank you so much for such a lovely review. It is good to hear that your mum has settled well and that you are happy with where she is staying and who's caring for her - particularly important at this stage of her life. It's great to hear that our staff make your whole family feel cared for as well. Sounds like you have real peace of mind, thank you.

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Review of
Marian House
from E D (Daughter of Resident) published on 12 January 2024

Submitted via Website • Report

Overall Experience

My mother is very happy at Marian House and our family recognizes that she is receiving excellent care, which provides us with peace of mind and comfort.
Overall, I’d commend the home on its organization, cleanliness, nutrition and, most importantly the personal care my mother receives. She enjoys

the food choices in the dining room, she is engaged in lots of activities to fight boredom and she feels comfortable and safe in her room. As a relative, I like that the nurses are easy to reach and the manager is quick to respond to queries. In addition she provides regular, helpful information and updates in her emails. I only go to the home twice a year while visiting from overseas, but I am always made very welcome and all the staff are willing to help and answer any questions I have.

Reply from Lynne Feeney, Business Support Administrator at Marian House

Thank you for your lovely review. It is so good to hear that your mother is so happy at Marian House and that the family have peace of mind about where she is and who's caring for her. And it's so great to hear that she is able to participate in a lot of the activities and that she enjoys them. Thank you

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Care Homes Owned by Viewpoint

Viewpoint Locations (2)

Viewpoint Reviews (49)

St Raphael's

Marian House

Marian House

Marian House

St Raphael's

Marian House

Marian House

Marian House

St Raphael's

St Raphael's

St Raphael's

St Raphael's

Marian House

St Raphael's

St Raphael's

St Raphael's

Marian House

St Raphael's

Marian House

Marian House

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