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Care Home Owned by Thistle Healthcare Ltd in Angus

8.9 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Thistle Healthcare Ltd in Angus

Only the locations & reviews in Angus for Thistle Healthcare Ltd are showing below.

View the details of all 10 locations (with 375 reviews) owned by Thistle Healthcare Ltd

Thistle Healthcare Ltd Locations in Angus (1)

 

1 Care Home owned by Thistle Healthcare Ltd in Angus

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Lochleven Care Home

121 Lawers Drive, Panmuirfield Village, Broughty Ferry, Dundee DD5 3UP 

9.0 55 reviews
"Excellent Care Home fantastic staff that gave amazing care to my mother for a great number of years. In her last days, the staff made sure…"   Read all 55 reviews
Location Type Care Home

Lochleven Care Home, located on the outskirts of Dundee, offers scenic surroundings that combine with modern furnishings in order to offer older people with care needs a comfortable retirement. Though registered for 100 residents, the home takes pride… Read more about Lochleven Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 100 Rooms

Thistle Healthcare Ltd Reviews in Angus (55)

8.9
Thistle Healthcare Ltd has a Group Review Score of 8.9 (8.910) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Thistle Healthcare Ltd must have a Review Score.

Overall Experience

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Review of

Lochleven Care Home

from Kay G (Daughter of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent Care Home fantastic staff that gave amazing care to my mother for a great number of years. In her last days, the staff made sure that we were cared for while sitting sometimes all night next to my Mum. So nice to see my Mum still having her nail polish on and her lipstick close by. Everyday
clean clothes. Our family is so grateful for everything you did for Mum.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your very positive feedback it has been a pleasure for us to look after your mum for the years she was here with us. I will pass your comments on to the team.


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Review of

Lochleven Care Home

from A D (Daughter of Resident) published on 25 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of my concerns are dealt with at the time or are passed up the line to deal with. There's Staff available at the time of visiting are always friendly and helpful. There's the odd occasion where someone would say they'll log my concern and someone will get back to me then it doesn't happen, and
when I revisit nobody knows anything about it. It seems to be if I speak to the right person it will be dealt with properly.
It's great to see on social media all the activities that go on in the home.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your feedback, this will be shared with the team.


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Review of

Lochleven Care Home

from A L (Friend of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend took up permanent residency in the top nursing unit at Lochleven, she receives nothing but the best care and nothing is ever too much for anyone. We are all made to feel like we are part of a big family which I find comforting, any time we have visited there is nothing but happy smiling faces
and it is always clean and tidy. There are always activities going on and they really do go above and beyond for everyone to make sure they are looked after. I would definitely be recommending Lochleven. The staff there deserve a medal for what they do there.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, Thank you so much for your lovely feedback. We try are best to provide the best possible care an support to all of our residents. This will be feedback to the team who will be delighted with such great feedback.


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Review of

Lochleven Care Home

from Josh M (Grandson of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home have been great with the family and always able to accommodate to anything we need. They look after my grandad extremely well and the staff are just amazing. We don't have anything negative to say about the facilities or the staff and would 100% recommend it to any family who
are looking to find a home.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, Thank you so much for your nice feedback. This will be shared with the team they will be delighted with this great feedback.


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Review of

Lochleven Care Home

from Megan B (Great Great-Niece of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-great auntie was in Lochleven for a short time and received the best care we could have hoped for. The staff treated her with love and respect and as if she was part of their family. The staff were quick to resolve any problems that we had and we felt that we could easily come and talk to the
management team.
Thank you!

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, thank you so much for your nice feedback. This will be shared with the team they will be delighted with this great feedback.


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Review of

Lochleven Care Home

from H R (Wife of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last few months, some changes have been made for the good. More staff and more activities. Grooming has improved. Management always ready to listen. Overall very happy with my husband's care. Lovely staff, who work really hard and need a thank you.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, Thank you so much for your review your positive feedback will be shared with the team. Thank you for your continued support.


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Review of

Lochleven Care Home

from Christine B (Wife of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a new service users relative, there were a few hiccups when residency commenced. These have now been resolved by unit staff.
With the care and attention my husband is getting he has come on leaps and bounds. You, as a care home, are giving him so much more care than I was able to do at home. He
has settled in so well and is able to partake in particular hobbies and interests he has. I can't praise the staff in the unit and the activities coordinators highly enough for enabling him to partake in these hobbies and activities. Thank you all so much.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi Thank you so much for your review your positive feedback will be shared with the team. Thank you for your continued support.


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Review of

Lochleven Care Home

from G M (Son of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into the home, my mother has had a new lease of life. The family is happy that she is well cared for and is enjoying life in the home. The staff are excellent, professional and caring, and there is a happy atmosphere in the home. In fact, after her first week in the home, my mother said
"I've laughed more in the past week than I did in the previous two years".

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your nice comments; I will ensure these are past on to the team.


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Review of

Lochleven Care Home

from M M (Granddaughter of Resident) published on 30 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the years I've visited a few care homes but if could say for sure that Lochleven is by far miles ahead as far as care standards go. The well-being of my gran is second to none she absolutely loves it here and is always treated with the utmost dignity and respect.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for your continued support. This will be shared with the team.


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Review of

Lochleven Care Home

from Ollie S (Friend of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Utterly abysmal care home. The lack of staff enthusiasm and care is appalling. On the latest visit, there was a resident who became violent to another resident and myself. I found it extremely worrying when staff did not respond to the resident's emergency alarm and laughed off the behaviour when told.
The staff made no effort to acknowledge the visitor's presence and I was laughed off by a member of staff when I complained that the resident I was visiting had 1 sock in her entire room. Organisation and management are unsatisfactory and I believe it is an accident waiting to happen.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

I'm sorry that this was your experience on the day of your visit to the home. The detail of this review is very concerning and requires future investigation into the concerns raised. These concerns have not been raised with the management team at the home to allow us to act in response to your experience. In our main reception area, there are posters and leaflets on how to raise a concern which would have allowed us to have an open dialogue with you and gain more information to allow us to complete an investigation. I would encourage you to make contact with me at the home to allow me to look into your concerns raised in this review.


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Review of

Lochleven Care Home

from W C (Son of Resident) published on 7 September 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were excellent. Very friendly and helpful with my mother throughout her 10-month stay at the Care Home. They always made an effort to comfort her as her health deteriorated. The nursing staff in particular were very supportive.
The Care Home is in an easily accessible area and has adequate
areas for Communal eating and relaxing.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your review and your positive comments about the home, this will be passed on to the team.


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Review of

Lochleven Care Home

from R B (Great-Nephew of Resident) published on 19 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were compassionate and caring towards my relative at all times , nothing was toomuch trouble and management dealt with any concerns I may have had swiftly. I couldn't recommend this care home enough.

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Review of

Lochleven Care Home

from Stephen D (Son of Resident) published on 26 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional and caring environment. All members of staff I have encountered over the years have been very courteous, treating the residents with care and dignity.

Reply from Scott Bland, Senior Care Home Manager at Lochleven Care Home

Thank You for your feedback. This will be shared with the team.


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Review of

Lochleven Care Home

from S H (Daughter of Resident) published on 21 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

So grateful to the whole staff team for all they have done and continue to do to support and care for my dad. I really appreciate the warmth, patience, kindness and loving care shown to him and the family. Carers work so hard and with such compassion to adapt his care to his changing and often challenging
needs and to maintain his dignity. The team have worked tirelessly through such difficult times and continue to strive to improve the care offered to residents and recover from the impact of Covid. I really appreciate the way all members of the team, whatever their role within the home, take the time to engage with residents as they go about all their various tasks. I am reassured that whenever there are concerns with my dad they are communicated and dealt with promptly and effectively.

Reply from Scott Bland, Senior Home Manager at Lochleven Care Home

Thank you for your lovely feedback. This has been passed on to the team. It's a pleasure to look after your relative.


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Review of

Lochleven Care Home

from G M (Daughter of Resident) published on 24 March 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in Lochleven for a year and a half now. We have always been happy with the care he receives. The staff are always helpful and address any issues as quickly as they can.
Dad has dementia and he seems content in his world. There will never be a perfect one, but we are happy with the
care he receives.

Reply from Scott Bland, Senior Home Manager at Lochleven Care Home

Hello
Thank you so much for the nice feedback this will be passed on to the team. It is a pleasure to look after your dad.


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Review of

Lochleven Care Home

from M S (Wife of Resident) published on 14 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff friendly to me though some are disengaged from the residents. Mostly care seems good, though more care could be taken to ensure residents have their own clothes. Until recently the unit has smelled fresh but over the last few weeks, the smell of urine has been prevalent on entry and
throughout. My husband missed his covid booster because I had not been asked to complete the form(I live only 5 minutes away).

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you for your feedback. I feel that these comments need to be discussed in a care review so we can get a more in-depth picture regarding your feedback and how we can improve things for you. We will make contact with you to discuss these matters ASAP.


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Review of

Lochleven Care Home

from C S (Son of Resident) published on 8 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home needs freshening up. Many staff changes over the year.
Handled the Covid testing very well.
Kept up to date with all changes regarding Covid restrictions and updates.
Overall, have no complaints.
Maintanicae sorted out any problems regarding furniture, runners and brackets.
All staff
do excellent work.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi, thank you for your feedback.


The home currently has a plan in place for redecoration following the prolonged period of the pandemic. Non essential work was not carried out to ensure we mitigated any risk as best we could. However things have much improved now and the home has a plan in place to freshen it up.


It's good to know that you feel the home has a good level of communication during the covid period ensuring you were kept up to date.


I will pass your kind comments on to the team.


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Review of

Lochleven Care Home

from Jacqueline R (Daughter of Resident) published on 6 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Katrine Nursing Wing for a year and a half. Every staff member I dealt with was so caring towards her. The main point I liked was the continuity of staff that attended to her which she needed to feel safe, I cannot thank everyone enough for the support she received and I would definitely
recommend Lochleven Care Home to others.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Hi Jacqueline


Thank you so much for your review, this will be shared with the team who looked after Mum.


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Review of

Lochleven Care Home

from Peter C (Husband of Resident) published on 29 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On our initial visit to the home my daughter and I were very impressed with the positive welcome we received. We were given a tour of the home and in all the 'wing's the friendliness of the staff was very apparent, questions were asked and encouraged. We were shown two rooms which were available there
was no difficulty in choosing the room we wanted. The transfer from another home to Lock Leven went smoothly. My wife was received on 27th May and is still there to date. I am very pleased with the care and attention she is receiving. She is treated as an adult and is carrying out conversations with the staff. They encourage her to walk with a Zimmer and I can see a slight improvement in her walking. She enjoys her visit to the hairdresser and I have been encouraged to take her for a car run next week. The staff ask her needs and try to encourage her to participate in activities. The room is clean and her laundry is attended to.

Reply from Scott Bland, Care Home Manager at Lochleven Care Home

Thank you so much for you kind words. It is very good to hear the great work the team are doing to ensure residents are well cared for.
This will be passed on to the team.


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Review of

Lochleven Care Home

from Neil B (Son of Resident) published on 26 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although it's difficult to review the home with current Covid restrictions causing limitations on activities and participation, I still find the staff are going the extra mile in accommodations visitation and support of all the residents.
Keep up the great work!

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Awards / Recognitions (1)

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