Thistle Healthcare Ltd in Lanarkshire | 8 Care Homes

Review of
Greenhills Care Home
from Rachel D (Wife of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

Initial discussions and negotians were helpful and clear, and management staff co-operative. There always seemed to be an atmosphere of relative calm when we visited and that encouraged me. Many of such places have ups and downs. Greenhills seems 'up'. If I have any reservations it is this. My husband

was able to do morning and evening routines for himself but only because I had to steer him towards shower or correct order of dressing - and hearing aids. Inevitable if members of staff are responsible for than one patient, slip ups will occur eg loss of hearing aids or omitting items of dress. Overall, I am satisfied however.

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Review of
Greenhills Care Home
from C A (Power of Attorney of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

The words excellent, kind, and supportive almost feel inadequate in expressing gratitude the loving care given to my 'wee friend'! Thank you team Greenhills!

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Review of
Woodside Care Home
from Robert H (Son of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

Recent staff changes has caused a bit of upset, hope this is resolved soon, new manager showing improvement, activities information not consistent.

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Review of
Whitehills Care Home
from J C (Cousin of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

My cousin wasn't in very long but all the staff made her feel welcome and did everything to help settle her in.
Can't thank the staff enough. They do an amazing job.

Reply from Michelle Hampson, Home Manager at Whitehills Care Home

Thank you for your kind comments. I will be sure to pass these onto the team.

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Review of
Greencross Nursing Home & Lodge
from Mark S (Nephew of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Very impressed, arrived at breakfast time on the 29th of December 2024. All staff were busy and the support staff, such as cleaners were active, the place was spotless and we were kindly given access to seats and offered coffee which we kindly declined. Nice food. Visited my uncle's room and again -

spotless. He was also very well turned out, like a shiny new penny.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you so very much for this lovely feedback, I will pass this on to the team!

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Review of
Southview Care Home
from L M (Sister of Resident) published on 10 January 2025

Submitted via Postal Card • Report

Overall Experience

Overall I'm happy with the care and support for my Brother.

Reply from Alberto Costa, Manager at Southview Care Home

Thank you very much for taking the time to review our Service. This is highly appreciated.

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Review of
Millbrae Care Home
from Margaret M (Daughter-in-law of Resident) published on 6 January 2025

Submitted via Website • Report

Overall Experience

Mother-in-law has been a resident for over 3 months now very happy with the care she is receiving. The staff are very welcoming and approachable. If we have any issues they will do their best to resolve it.

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Review of
Greencross Nursing Home & Lodge
from Graeme P (Relative of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

I will say that when I am visiting the care home I see everything is excellent, staff, residents - everything is great.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you very kindly for your feed back, it is much appreciated!

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Review of
Netherton Court Care Home
from Kenny M (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

My mum, who has dementia, has resided at the care home for almost 9 and a half years. Over that extensive period, she has been extremely happy, comfortable and at ease in her surroundings.
I have nothing but praise and respect for all staff, past and present, who have ensured my mum has been well cared

for and safe. They are very friendly and approachable.
Her room is very comfortable and clean. There is a spacious lounge where residents can relax and participate in activities.
The food is freshly prepared and nutritious.
The Manager and Deputy Manager employ an open door approach which allows relatives to raise any issues with them.
There is a Relatives' Forum which meets 4 times a year allowing relatives to meet with the Manager and Deputy Manager to discuss matters, such as staffing, service developments and Care Inspectorate Reports, and also allows relatives, as a group, to raise issues of mutual interest, or concern, and to suggest areas for service improvement.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

Thank you so much for your review on Care Home UK. Your review is much appreciated and will be shared with all the staff in the home.

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Review of
Netherton Court Care Home
from Jake G (Nephew of Resident) published on 14 October 2024

Submitted via Website • Report

Overall Experience

Find staff so helpful and pleasant and nothing is a problem and they also great with residents and make plenty activates available so they can stimulate their brains. Feel the staff sometimes are under extreme pressure due to shortage but still complete there work with a smile.

Reply from Hester Saarberg, Care Home Manager at Netherton Court Care Home

Thank you so much for your review on Carehome.co.uk. Your feedback is always appreciated.

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Review of
Whitehills Care Home
from S G (Friend of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

I previously left a review on this care home stating I was unhappy with the management, this was aimed at Thistle Health Ltd and not the actual Management who work there day to day. Since the new manager started she has done everything we asked to get the best possible care for our relative. We have

no problems with her and will be sad to see her leave the care home.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you for taking the time to update your review, we appreciate your feedback and I will pass on your comments to the wider team. Thank you again.

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Review of
Woodside Care Home
from B O (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with all aspects of Dad's life in Woodside Care Home. We are very confident Dad's health needs are monitored and acted upon very quickly. The residents have lots of activities on offer, we enjoy participating in these and seeing how much Dad enjoys concerts and outings

or simply going to the cafe or garden. Staff are friendly and offer help if we need it. We think very highly of the service provided.

Reply from Renata Taraszkiewiz, Deputy Manager at Woodside Care Home

Thank you very much for your lovely feedback. We will pass this on to the team.

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Review of
Southview Care Home
from Karen R (Daughter of Resident) published on 18 July 2024

Submitted via Website • Report

Overall Experience

Dad has been a resident at the home for over 6 years, suffering from Dementia, the level of care he receives has been excellent, the staff are extremely caring and compassionate. As a family we couldn't be more satisfied with the care our dad is receiving.

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Review of
Millbrae Care Home
from Julie J (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

Both of our parents are in Millbrae (Mum was admitted first and has complex dementia). Seeing how happy and contented she was, meant that it was an easy decision for the family to place dad there when the time came.
My mum is known for calling a spade a spade, and as her dementia progresses, she has

less and less of a filter. So the fact that she raves about the staff and food every time we visit, shows what a good job all the staff are doing the kitchen staff, to the maintenance staff, through to the carers and the nurses.
Millbrae wasn't our first choice of home, but due to Mum being an emergency admission, we were offered Millbrae. I'm so thankful and grateful that we were.
All of the needs of both my parents are met, and my sister and I couldn't be happier.
This is a home staffed by local people who understand the needs, moods, foibles and backgrounds of its residents, ie. hard working men and women from a working class background.

Reply from Renata Taraszkiewiz, Deputy Manager at Millbrae Care Home

Thank you very much for your lovely comments. We will pass this on to our team. Kind regards.

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Review of
Millbrae Care Home
from H G (Son of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

At first when Mum went into Millbrae in June 2023. We felt the place was good, activities were very very good although Mum said they did nothing, but the pictures were there to prove her enjoyment. As the weeks passed we started seeing things that weren't quite right. The staff didn't seem so attentive

and the laundry was terrible, nothing seemed to be ironed. Although my wife suspected they were put into the dryer too long. My mother didn't want her clothes going to the laundry and rather reluctantly I agreed to family taking it home for washing. This fee is included in her bill! Over the past 4-6 weeks things have changed tremendously since new staff have been appointed we still take Mum's washing home.

Reply from Renata Taraszkiewiz, Deputy Manager at Millbrae Care Home

Thank you for your review. I will pass this on to our team. Kind regards.

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Review of
Morningside Care Home
from Carol M (Daughter of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

We were able to take Mum out for a wee lunch at times and she was always ready to come back here, which was not the case at her previous home. When visiting Mum, she was always happy and loved all the staff who cared and looked after her. I can't fault anything with her care at all. I would like to

thank everyone involved with my mum, it was deeply appreciated by all the family. Thanks again.

Reply from Beverley Graham, Manager at Morningside Care Home

Thank you so much for taking the time to review Morningside. It is lovely to hear how much your mum loved the staff and her time here. She was indeed loved by us all, and we miss her. We want to thank you for allowing us the privilege of getting to know her and your family.

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Review of
Morningside Care Home
from Elizabeth P (Daughter of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

It was a home-from-home for my mum. She was in her element here, with all the activities which she could join in or not depending on her. Anytime we visited she was always happy and well looked after. Room was immaculate and the people very caring. I can't thank them enough on how they dealt with the

family when my mum died.

Reply from Beverley Graham, Manager at Morningside Care Home

Thank you so much for taking the time to share your and your mum's experience of Morningside. We are so pleased to hear you found us a 'home-from-home' for your mum as we try our best to mirror the home and family environment at Morningside. It was our pleasure to know your mum and your family. Thank you for allowing us this privilege.

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Review of
Whitehills Care Home
from D E (Son of Resident) published on 7 June 2024

Submitted via Website • Report

Overall Experience

Our dear mum went into Whitehills Care Home in September 2019. It was a difficult time for her and the family as she was suffering from dementia. The staff were and have always been full of care and attention for Mum. As a family, we got to know many of the staff and they were always welcoming and friendly.

Mum wasn't always the easiest of residents for the carers and nursing staff but their professionalism shone through and they were always able to settle Mum. The home is clean and the food is well-cooked. Right up to the end, Mum scoffed down everything!
Mum was always clean and dressed when we visited and seemed to be comfortable and content.
Sadly we lost Mum last week after 5 years which is heartbreaking but the manager and all the staff have been so kind to us. It's so clear how much they care for their residents.
I would recommend Whitehills to anyone facing the difficult decision of putting a loved one into care.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you so much for your lovely review. It was our privilege to have your mum with us for five years and we will always remember our 'Mrs E' with fond memories.

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Review of
Whitehills Care Home
from Lorna T (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience

My mum is a particularly difficult resident, to say the least, but this doesn’t stop the staff from continuing to give her the best of care and encouragement. I have heard the kind way staff talk to the residents even when they don’t know I’m there. The staff have also helped me deal with the difficult

situation of having my parent in a care home and are very supportive and have suggested coping mechanisms which have really helped me. The medical team keep me informed at times of any medication alterations and keeps a detailed log which they are happy to share at any time. Everyone is really friendly and approachable, nothing is too much trouble. I would have no hesitation in recommending Whitehills Care Home.

Reply from Stacey Bicker, Home Manager at Whitehills Care Home

Thank you for your review, Lorna, we are so happy to hear about your positive experience.

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Review of
Greencross Nursing Home & Lodge
from Ashleigh G (Daughter of Resident) published on 25 March 2024

Submitted via Postal Card • Report

Overall Experience

In my experience has been really welcoming and I appreciate everything you do for my mum and family. Her care is amazing and I honestly couldn't ask for anymore.

Reply from Linda Robinson, Manager at Greencross Nursing Home & Lodge

Thank you so very much for your kind words i will pass this on to our Team-we love caring for your Mum!

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Care Homes Owned by Thistle Healthcare Ltd in Lanarkshire

Thistle Healthcare Ltd Locations in Lanarkshire (8)

Thistle Healthcare Ltd Reviews in Lanarkshire (284)

Greenhills Care Home

Greenhills Care Home

Woodside Care Home

Whitehills Care Home

Greencross Nursing Home & Lodge

Southview Care Home

Millbrae Care Home

Greencross Nursing Home & Lodge

Netherton Court Care Home

Netherton Court Care Home

Whitehills Care Home

Woodside Care Home

Southview Care Home

Millbrae Care Home

Millbrae Care Home

Morningside Care Home

Morningside Care Home

Whitehills Care Home

Whitehills Care Home

Greencross Nursing Home & Lodge

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