Third Life Care Ltd in Argyll & Bute | 1 Care Home

Review of
Northwood House
from Jane C (Daughter of Resident) published on 10 July 2024

Submitted via Website • Report

Overall Experience

Northwood House is a good caring/nursing home. Where the staff and management work well together to provide excellent care to residents. The home is always presentable, care in cleaning and odour free. Manager is easily at hand on phone or email or in person. The nurses are friendly and informative.

The carers are cheerful and friendly.

Reply from Annette Gillies, Manager at Northwood House

Thank you for your lovely review. These comments make all the difference to the staff, knowing they have the support of families. It's a pleasure to look after your mum.

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Review of
Northwood House
from E M (Niece of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

The care my aunt received at Northwood over four years has been exemplary. We particularly appreciated the person-centred nature of her care. As a retired senior nurse, staff preserved her dignity and encouraged her to speak about her experiences, even involving her in sitting in on staff training as

this was an environment where she was very comfortable. As carers staying a distance away, we have been kept well-informed by staff and involved through regular Family and Friends Meetings. There are plenty of activities and it is a warm, happy and positive place. We have dealt with several care homes with other family members. They are not all the same. I would wholeheartedly recommend the care at Northwood.

Reply from Annette Gillies, Manager at Northwood House

Thank you so much for the kind words. Your aunt was always interested in what nursing training we had and was lovely to see her face light up when we were talking nurse nurse-orientated things with her. It's been a pleasure to have looked after her and your involvement in her care too.

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Review of
Northwood House
from Claire M (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident in Northwood for just under 2 years and we are delighted with the service which is kind caring and very welcoming.
My mum has received the highest standard of care and really importantly love and affection in a family environment.
Staff are very knowledgeable and go above

and beyond for the residents.
Entertainment is consistent and varied with outside agencies such as hairdressing and podiatry being a constant.
We are so happy with the choice of Northwood and so is Mum.
We would highly recommend it.

Reply from Annette Gillies, Manager at Northwood House

It is a pleasure to care for your mum and that you class this as a family environment. We do our best at Northwood to make this a home for both residents and families. Thank you for your kind words, I'll be sure to pass them on to the staff.

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Review of
Northwood House
from Gordon M (Son of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Up till her passing, my mother received fantastic care and really loved staying in Northwood.
The activities kept her alert and she enjoyed the singing and exercise classes most of all.
In her final days, the manager and the staff treated Mum with kindness, care and dignity. I cannot thank them enough

for their care and support for the family.

Reply from Annette Gillies, Manager at Northwood House

It was a pleasure to have the company of your mum within the home, she was a very bright flame who is sorely missed. She certainly was the activity queen! It's lovely that you want to stay involved with the home, helping with outings and fundraisers. Thank you for your kind words, I'll make sure to pass them on to the staff.

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Review of
Northwood House
from J B (Daughter of Resident) published on 3 July 2024

Submitted via Website • Report

Overall Experience

Caring, thoughtful staff, not only to residents but to the families. Lots of interesting activities both within the setting and outwith, ie visits to ponies, afternoon teas, fetes, games evenings etc. Residents are able to have bespoke care, can dine in their own rooms if they wish from time to time,

and can choose whether or not to attend activities. There is always some interaction with residents by staff which is good to see. The manager holds family and friends meetings which, although I have only attended two, it is clear that, if there is a problem, she is keen to hear in order to rectify it. Food seems to be great too, not only the meals but also the cakes etc in between which always goes down well with my mum. Care was taken, too, with regard to seating at meals which is great. Seeing photos of Mum on their social media page is lovely to see especially as I don't live nearby.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely comments. We are pleased that the hard work our staff put into meaningful activities is appreciated by families as much as the residents. We're glad that the meetings and social media page helps you keep in touch with your mum.

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Review of
Northwood House
from M M (Daughter of Resident) published on 2 August 2023

Submitted via Website • Report

Overall Experience

Caring staff. Excellent activities. Treat my mum like she was their mum. Good food and plenty of it. Lots of fluids. House is clean and in good repair. Would recommend this care home. Staff take really good care of the residents. I would stay there myself.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely feedback. We do see our residents as part of our extended family, especially as we are a small service with just twenty residents. We appreciate that families see this as a homely environment for their relatives.

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Review of
Northwood House
from S Q (Daughter of Resident) published on 17 July 2023

Submitted via Website • Report

Overall Experience

My Mum has been a resident for nearly three years and is settled and well cared for. She is always well turned out and her clothes are well looked after. The staff are all so friendly and are very kind and attentive to my Mum. Northwood House always seems a happy, calm place which means the residents

are happy. My Mum doesn’t want to join in any activities, apart from the exercise classes and chooses to remain in her room and this is respected.
I always feel welcome and able to talk to a member of staff or the manager about any concerns I have. Thank you to all the team for doing an excellent job.

Reply from Annette Gillies, Manager at Northwood House

Thank you for your review. The staff appreciate the positive feedback and we genuinely feel that we are one big family here.

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Review of
Northwood House
from S S (Daughter of Resident) published on 15 December 2022

Submitted via Website • Report

Overall Experience

My mother is very happy in this care home. All the staff are so caring and keep me up to date with all aspects of my mother's care. There are plenty of activities for my mother to take part in if and when she chooses. The staff made a lovely cake for her birthday and threw a little party for her. The

overall atmosphere is warm and friendly.

Reply from Annette Gillies, Manager at Northwood House

It's our pleasure to look after your mum, thanks for your lovely comments. It's always nice to feedback to the staff how well their care is appreciated.

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Review of
Northwood House
from L M (Daughter of Resident) published on 14 December 2022

Submitted via Website • Report

Overall Experience

This is a lovely care home. Despite the increased demands on staff due to the Covid pandemic, they have maintained high standards of care and compassion for their residents. The house has a welcoming atmosphere and when visiting I am often met by the sound of hearty laughter coming from both staff and

residents alike. At Northwood House Care Home the staff genuinely care. There are a variety of activities for residents to get involved in if they wish. The food is exceptional and there is plenty of it, special warming plates are supplied to residents who may take a little longer to eat than others ensuring that they get to enjoy this lovely food at its best. I would have no hesitation in recommending this care home to others and over the past year I have done so on a number of occasions.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely feedback, it's always great to let the staff know that their hard work is appreciated. We hope that we continue to provide lots of laughter throughout the home as well as good care.

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Review of
Northwood House
from S W (Daughter of Resident) published on 2 December 2022

Submitted via Website • Report

Overall Experience

Excellent management of the service. The nurses there are excellent, as are the catering and carers. My mother is safe, cared for and about, and they have provided comfort to myself at a time when my mother could no longer care for herself. My mother only has to ask, and she gets help and assistance.

The management and nurses provide excellent communication on a regular basis, which I am extremely grateful for as I work full-time. My mother would be lost in a system of home care was it not for the excellent services from Northwood.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely words, we really appreciate the positive feedback. Your mother has settled in really well and we're glad that you can feel confident in her being well cared for here.

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Review of
Northwood House
from J K (Daughter of Resident) published on 29 November 2022

Submitted via Website • Report

Overall Experience

This is an excellent care home. My father is in this care home currently and is really well looked after. The home is a perfect size, with twenty residents it means there is more time for one-to-one attention. My father was a very solitary person and I was concerned about how he would settle but he

is absolutely loving it, especially the entertainment and food. The staff are very helpful and always take time to speak to you. Highly recommended.

Reply from Annette Gillies, Manager at Northwood House

It's lovely to hear such positive feedback, we feel privileged to work in such a person centred environment. The size of the home makes it ideal to provide such tailored care.

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Review of
Northwood House
from Gillian T (Daughter of Resident) published on 19 November 2021

Submitted via Website • Report

Overall Experience

The manager and her team are outstanding. The care they provide is second to none. The manager has created around her the most fabulous team of people - each and every one of whom goes out of their way to make the residents feel cared for. I can think of nowhere I would rather my Mum be in her current

state of health than Northwood House. Thank you to everyone for making my Mum feel so special and for giving us the comfort of knowing she is so well looked after. A real home from home.

Reply from Annette Gillies, Manager at Northwood House

Thanks for the lovely review, it's a pleasure to look after your mum. The staff really appreciate the positive comments as they are fully committed to providing quality care as they would for their own family.

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Review of
Northwood House
from Gillian T (Daughter of Resident) published on 28 April 2021

Submitted via Website • Report

Overall Experience

The manager and her team go out of their way to make my mum feel loved and a very welcome part of their fabulous community.
From dancing to wonderful afternoon teas, birthday parties and being there for her when she is feeling poorly, they are simply outstanding.
Everyone there seems to truly love

what they do and care about the residents.
I think we were truly lucky to find a place for my mum in Northwood House, and it is just wonderful to hear her laughing and chatting with the other residents.
Thank you for going the extra mile.

Reply from Annette Gillies, Manager at Northwood House

Thanks, Gillian, it's a pleasure looking after your mum and I'll make sure I pass on your lovely comments to the staff.

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Review of
Northwood House
from Lorraine A (Niece of Resident) published on 19 April 2021

Submitted via Website • Report

Overall Experience

My Aunt has been living for several months in Northwood House and the care that has been given has been outstanding. The staff considers my Aunt’s needs and keep her at the centre of her care, truly person-centred care. It has been challenging for the family with the transition to 24-hour care particularly

during a pandemic but the staff and management have supported us through the journey, getting to know us and meeting our needs as much as my Aunt’s. I would have no hesitation in recommending Northwood House.

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Review of
Northwood House
from Chris W (Son of Resident) published on 27 January 2021

Submitted via Website • Report

Overall Experience

Northwood presents a very pleasant and comfortable atmosphere. Given all the challenges the staff have been heroic over the last year. Their communication has been excellent while visiting has been restricted.

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Review of
Northwood House
from Donald M (Power of Attorney of Resident) published on 26 January 2021

Submitted via Website • Report

Overall Experience

My relative is very well looked after in Northwood House care home, I have always been impressed by the care she receives and is very content. The staff are very attentive to her needs and are always welcoming when we visit.

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Review of
Northwood House
from S C (Daughter of Resident) published on 30 October 2019

Submitted via Postal Card • Report

Overall Experience

The staff are wonderful. They are always kind and attentive and have really good relationships with the residents. Northwood House has a positive and happy atmosphere where people are encouraged and engaged.

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Review of
Northwood House
from Marlyn G (Niece of Resident) published on 17 June 2019

Submitted via Postal Card • Report

Overall Experience

I visit my Aunt in Northwood House regularly. Staff are always friendly and welcoming. Usually, a hot drink is offered as they know I travel a fair distance. Staff display affection towards the residents and are very patient with myAunt. I feel they were particularly understanding during her settling

in period.

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Review of
Northwood House
from Jacqueline A (Daughter of Resident) published on 5 February 2019

Submitted via Postal Card • Report

Overall Experience

This is a very homely and caring home. The staff are extremely kind and very professional.
I am always made welcome when I visit and mum has settled here very well which had made a huge difference to all our lives.

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Review of
Northwood House
from Helen S (Resident) assisted by family/friend published on 5 February 2019

Submitted via Postal Card • Report

Overall Experience

I really like the food. It is beautifully cooked and there is always a choice, a good variety. I enjoy having company while I have my meal.

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Care Home Owned by Third Life Care Ltd in Argyll & Bute

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Third Life Care Ltd Reviews in Argyll & Bute (54)

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