Third Life Care Ltd in Lanarkshire | 2 Care Homes

Review of
Craig-en-Goyne
from Allister M (Son of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience

A very friendly and clean care home surrounded by beautiful gardens in a lovely location. Staff are very helpful and never had an issue they haven't dealt with promptly.
My mother is very happy there and has been well looked after over the last few years.
Highly recommend.

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Review of
Rosehall
from J M (Niece of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

Overall care is good, range of activities is excellent. The only issue is other residents accessing rooms and personal property being removed and not returned. The staff are friendly and approachable.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your kind comments. I apologise if your relative has had issues with their personal property being removed by other residents. I would be happy to discuss your concerns and find a solution.

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Review of
Rosehall
from John P (Son of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience

We have only positive experiences with Rosehall. Mum went into the home in January 2022. The staff are genuinely kind, and caring and always have the resident's welfare at heart. The home exudes a lovely warm and friendly atmosphere.
Our mum is so happy and content at Rosehall and they have been able

to get her to take part in activities and outside visits.
The staff are always available to give updates and discuss how mum is doing as well as keeping us up to date with changes in medication etc.
On behalf of the family, I would like to thank them for all their support throughout as they have made what could be a stressful time stress-free.
Thanks again.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your positive comments about the care provided for your mum. I will pass your comments to the staff who will be delighted to hear your praise for their efforts in providing a home where your mum feels content and that as a family, you feel she is very well cared for.

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Review of
Craig-en-Goyne
from S B (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My Mum suffers from mixed dementia and has done it for a number of years. It was important to keep her in her own home for as long as I possibly could but it became clear that this was no longer a feasible option and needed care. It was an incredibly difficult decision to make, made worse by the fact

that I live over 450 miles away in London. Having researched various homes none of them had the welcoming and homely feel that Craig-en-Goyne has. From the minute you step through the door, there’s a warmness from all the staff which has helped give me the peace of mind that my Mum would be well cared for and looked upon as part of the Craig-en-Goyne family. Whilst it’s very early days as my Mum hasn’t been there long, the staff are doing everything they can to help her settle into her new home and also helping me with the adjustment by keeping in regular contact and assuring me to call whenever l want to find out how she’s getting on. I wouldn’t hesitate to recommend Craig-en-Goyne.

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Review of
Rosehall
from A B (Daughter of Resident) published on 14 December 2023

Submitted via Website • Report

Overall Experience

Excellent staff who treat my mum with care and respect.
Nothing is too much trouble for them. They go the extra mile to keep me updated about Mum.
Management is friendly and accessible.
The home is clean and tidy and so is Mum's room.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your kind words which I will pass on to the staff.

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Review of
Rosehall
from K F (Daughter of Resident) published on 23 November 2023

Submitted via Website • Report

Overall Experience

Rosehall provides a safe environment for my mum and dad.
Raised an issue to the care home manager and her deputy - it was then dealt with professionally and quickly!
Excellent service.
Also, carers look after my mum and dad well - the selection of home-cooked meals and food are just right.

Reply from Nicola Thomson, Home Manager at Rosehall

Thank you for your kind words, I will pass your comments on to the staff.

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Review of
Craig-en-Goyne
from Catherine Y (Daughter of Resident) published on 28 November 2022

Submitted via Website • Report

Overall Experience

I am absolutely delighted with the care provided at Craig-en-Goyne Care Home. The staff are amazing, everyone, from the ancillary staff to the manager, provides person-centred care for my mum. Nothing is too much trouble for them and you can tell they genuinely care about the residents and it's not

just a job to them. My mum has absolutely thrived since moving in. She enjoys the food and loves the many activities they have on offer, which are showcased on social media! This is a fabulous service as it keeps me up to date with what Mum has been doing. Mum is kept busy enjoying the activities and making new friends. All of the staff are approachable and friendly. The location is great, close to me and set within its own grounds. Mum loves watching the squirrels and birds. The house itself is a grand, old house yet warm, comforting and welcoming. I would have no hesitation in recommending this home to anyone. I think my mum is treated like royalty. Well done to everyone there!

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Review of
Craig-en-Goyne
from Andrew W (Son of Resident) published on 21 November 2022

Submitted via Website • Report

Overall Experience

After Mum had an extended hospital stay, we were fortunate to get a space for her at Craig-en-Goyne Care Home. Mum suffers from vascular dementia and we were apprehensive about her accepting change and being in a care home (having lived for fifteen years in sheltered housing). Our fears were unfounded

as she has settled in really well in her lovely room. I cannot praise the management and staff highly enough as they have been so wonderful with Mum and the challenges of dementia. The home is spotlessly clean and the standard of care provided is first-class. The communication between the care home and myself has been excellent too and they have a wonderful Facebook page for relatives to see their loved ones enjoying the wide range of activities (keep fit, games, dancing, entertainment by singers etc.). They also circulate information and newsletters via email so we are aware of what is planned and what has been happening. A wonderful hairdressing salon is also enjoyed by many residents. Thank you!

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Review of
Craig-en-Goyne
from Mags D (Daughter of Resident) published on 30 August 2022

Submitted via Website • Report

Overall Experience

Thank you to the manager and the wider team for the high standard of person-centred care that you ensure is delivered to my mum.
The wider team, my thanks for the standard of cleanliness, lovely meals prepared and perfect laundry that hangs in the wardrobe each time I visit.
It is evident from the

feedback received from staff, not forgetting the family and carer Facebook page that someone always takes the time to update, that there is an interesting array of activities that happen daily but importantly tailored to ensure all residents are included.
The staff are friendly, approachable and always willing to help assist in any way possible.
As a healthcare professional, I understand the amount of hard work, dedication and commitment that goes into achieving the standards of care you provide are excellent.
I would recommend this care home to anyone looking for a nursing home placement.
You really are a great bunch thank you for all that you have done and continue to do.

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Review of
Craig-en-Goyne
from K P (Granddaughter of Resident) published on 22 July 2022

Submitted via Website • Report

Overall Experience

Wasn’t entirely happy with the overall care my Grandma received over the year she was resident but most of the care staff all seemed very nice and as long as my Gran seemed happy we put up with it but then in March she developed Covid, had a fall, ended up on bed rest and developed severe bed sores.

She rapidly went downhill and died. No one from the Home attended the funeral despite it being policy.

Death of a Service User in Care Homes (Scotland) Policy.
Policy Statement
This policy sets out the values, principles, and practices underpinning the care home’s approach to the death of any of its service users.
Procedures (not during a pandemic).
“The care home arranges for staff and other service users to attend the funeral if they wish. It always sends at least one representative to attend a funeral as well as sending a condolence card or letter to the relatives.”

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Review of
Craig-en-Goyne
from Mary B (Daughter of Resident) published on 17 June 2022

Submitted via Postal Card • Report

Overall Experience

I have no bad comment to say. The home is run excellently. Staff are always friendly and efficient. Everything they do, from the bottom to the top management, the care they show for the residents is excellent. Would recommend to anyone who is looking for a home for their loved ones.

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Review of
Rosehall
from Mary S (Daughter of Resident) published on 4 May 2022

Submitted via Website • Report

Overall Experience

My dad moved from another Care Home into Rosehall a couple of days ago. The home is lovely and very clean. I was blown away with the kindness shown to my dad by all staff members. He has settled brilliantly into the home and is already calling it his house. He says all the staff are great and he's

having the best food he's had since my mum died.
Big thank you to all staff for giving us as a family, peace of mind that he's in the best place.

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Review of
Craig-en-Goyne
from Tom W (Nephew of Resident) published on 15 November 2021

Submitted via Postal Card • Report

Overall Experience

This is a care home with a real sense of community - which includes residents and staff. There is a positive, friendly vibe throughout the building, created by enthusiastic and caring staff.
The result is a home from home which is exactly what residents yearn for - it's here at 'Craig-en-Goyne'!

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Review of
Craig-en-Goyne
from Sandra H (Niece of Resident) published on 6 October 2021

Submitted via Postal Card • Report

Overall Experience

After a length of time in another care home where the service was inadequate, I moved my aunt to Craig-en-Goyne Care Home. I have found the care, communication, activities and relationships to be excellent, the staff just can't do enough. Her room is homely and personalised and she always appears happy

and speaks fondly of the staff. I am more than satisfied her care is of quality.

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Review of
Craig-en-Goyne
from David J (Son of Resident) published on 25 January 2021

Submitted via Website • Report

Overall Experience

Dad has had wonderful care since he arrived in Craig-en-Goyne last February, in what has been dreadful circumstances due to Covid. He is content and has benefitted from the stimulation that we could not provide at home. There are many photos of him having fun. We haven't had a single problem.

Reply from John Beaton, Owner at Craig-en-Goyne

Many thanks for such a positive review which everyone at Craig en Goyne really appreciates. We are hopeful that things will start returning to normal very soon and that families and friends will be able to visit their loved ones.

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Review of
Rosehall
from Jane J (Daughter of Resident) published on 20 January 2021

Submitted via Website • Report

Overall Experience

My mum has been in Rosehall for almost 6 years now. The management and staff are wonderful and I cannot fault them on anything. They are so genuinely kind, caring and loving to all the residents. On behalf of myself and family, I would like to thank them for all the support they continue to give us

through a very difficult time with my mum’s illness.

Reply from Marlene Dickie, Home Manager at Rosehall

Your kind words are appreciated, and I shall pass on your thank you to all the staff.

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Review of
Craig-en-Goyne
from Pauline M (Daughter of Resident) published on 19 January 2021

Submitted via Website • Report

Overall Experience

Coming to the realisation that we, as a family had no other option other than to look for long term care for our dear mum was the most difficult decision that we had to make.
After loads of research, l decided on Craig-en-Goyne - the decision was the right one!
We had a horrendous day when my mum

was due to go into the home, l called and spoke with the nurse in charge that day who was great with me, offered to speak with my mum to reassure her, which she did and really calmed her down.
Right from her 1st day in the home, I've had 100% confidence that she is always well looked after.
As a family, we have found it very difficult to try and adjust to the huge change in our lives, but the staff at the home has helped with this adjustment, assuring me to call whenever l wanted to when l was trying to come to terms with this huge change, especially under covid restrictions.
I wouldn’t hesitate in recommending Craig-en-Goyne.

Reply from John Beaton, Owner at Craig-en-Goyne

Many thanks for submitting such a positive review of Craig-en-Goyne. Hopefully, things will be back to normal very soon and the family will be able to visit again as before.

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Review of
Craig-en-Goyne
from Tony G (Son of Resident) published on 19 January 2021

Submitted via Website • Report

Overall Experience

My mum has dementia and has been in residential care for about 3 years. She wasn’t in Craig-en-Goyne to start with but felt it was necessary to move her due to some issues, this was the best move we could have made. The building itself is an old country house which has been converted and extended giving

it a very homely feel.
The staff are fantastically caring people who go the extra mile to keep the residents occupied and as active as possible. My mum's key worker has been outstanding and has really taken her duties well and truly beyond her remit, she has even taken calls from me even when she has been off duty.
This example of commitment has let me see that the care package at Craig-en-Goyne doesn’t end with the resident. Very many thanks to all the staff that have and continue to be involved in my mum's care from cleaners to carers to management and all in between. You are all immense.

Reply from John Beaton, Owner at Craig-en-Goyne

Thank you very much for your kind words. The staff will really appreciate their efforts being recognised in this way.

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Review of
Rosehall
from Catherine M (Daughter of Resident) published on 19 January 2021

Submitted via Website • Report

Overall Experience

Since my dad has moved into Rosehall over 3 years ago, he has been exceptionally well looked after. The home is always clean and inviting. He is well-fed, clean and encouraged to stay as active as possible. The staff are very caring towards my dad and very welcoming to me as a visitor. During the last

very difficult year Rosehall has been amazing. My dad remains physically very well, an amazing achievement in these dark days. The staff are always happy to update me on how he is as we can’t visit at present which is a great comfort to me. My dad and I have been delighted with his care.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your comments and we are happy to know you and your dad are pleased with the provision of care. Hopefully you will soon be able to visit him again.

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Review of
Rosehall
from William D (Nephew of Resident) published on 19 January 2021

Submitted via Website • Report

Overall Experience

All staff are very helpful and keep me well informed about my uncle's health, especially at this time of a pandemic. All care is taken on safety when garden visits are allowed and I am happy to know that he is being well looked after.

Reply from Marlene Dickie, Home Manager at Rosehall

Thank you for your comments which are very positive. The staff will be delighted to hear them, and that they are doing a great job.

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Care Homes Owned by Third Life Care Ltd in Lanarkshire

Third Life Care Ltd Locations in Lanarkshire (2)

Third Life Care Ltd Reviews in Lanarkshire (33)

Craig-en-Goyne

Rosehall

Rosehall

Craig-en-Goyne

Rosehall

Rosehall

Craig-en-Goyne

Craig-en-Goyne

Craig-en-Goyne

Craig-en-Goyne

Craig-en-Goyne

Rosehall

Craig-en-Goyne

Craig-en-Goyne

Craig-en-Goyne

Rosehall

Craig-en-Goyne

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