Keane Premier Healthcare Ltd in Glasgow City | 2 Care Homes

Review of
Ashton Grange Care Centre
from R W (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Amazing staff! Take very good care of my mum and keep me updated as much as possible. Staff take the time to get to know the family too and is a warm and welcoming environment. Extremely grateful for the care and love my mum receives.

Reply from Cassie Dunbar, Marketing coordinator at Ashton Grange Care Centre

Thank you so much for your heartfelt review. We're delighted to hear about the exceptional care your mum is receiving at Ashton Grange and appreciate you sharing your positive experiences. Our dedicated staff take great pride in building warm relationships with residents and their families, ensuring everyone feels welcome and cared for in our family-focused environment. Your kind words truly reflect our commitment to compassionate, trustworthy, and personalised support, and we're honoured to be part of your family's journey. Please never hesitate to reach out if there's anything more we can do.

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Review of
Greyfriars Care Centre
from James M (Son of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

The staff are great. The building is a bit tired, the car park can be a bit of a nightmare, the temperature in the room is too warm 28 degrees, the toilet pan is also loose and trouble flushing could do with a wee freshening up.

Reply from Cassie Dunbar, Marketing coordinator at Greyfriars Care Centre

Thank you for taking the time to share your experience at Greyfriars Care Centre. We're pleased to hear that you've found our staff both helpful and supportive. We also appreciate your feedback regarding the car park, the room temperature, and the table settings. We understand how important these details are in creating a comfortable environment for our residents and visitors. Please rest assured we will review your comments to see where we can make improvements. Thank you again for your honest feedback-it's invaluable in helping us continually enhance our services. If you have any further questions or suggestions, please do let us know.

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Review of
Greyfriars Care Centre
from M B (Daughter of Resident) published on 11 August 2022

Submitted via Website • Report

Overall Experience

My mum was in Greyfriars from Oct to April 2022. She was admitted for end-of-life palliative care. Mum was bedridden and totally dependent on the staff in the home. We were promised she would have staff with her throughout the day keeping her stimulated. She was to be included in activities for example

getting her nails painted or someone reading to her. None of this ever happened. Staff was only with mum to wash and change her, other than that she was left on her own. Mum's positional changes were regularly late and she developed a bed sore after just 2 weeks. Her catheter was emptied into the basin used for washing her. The en-suite bathroom had no hot running water for over 2 months. The window catches never worked. Repairs were promised and never carried out. Mum was too frail to be moved to another care home. I would not recommend Greyfriars if your family member is bedridden. Mum was out of sight out of mind.

Reply from Care Service Director, Keane Premier Healthcare at Greyfriars Care Centre

We are extremely sorry that your experience at Greyfriars care home was not a positive experience; this is not the standard which we strive to achieve. Following your mum's passing, a formal complaint had been raised regarding your mum's care, a thorough investigation had been completed and we sent you a detailed response. Within this response, we highlighted areas for improvement which had been identified, lessons learned and our intended actions. I would like to thank you for raising these concerns and we welcome any feedback from residents or their family members, both positive and negative, as this feedback enables us to analyse areas of care and improve our service.

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Review of
Greyfriars Care Centre
from Ellen P (Daughter of Resident) published on 28 April 2022

Submitted via Website • Report

Overall Experience

My father moved to Greyfriars Care Centre for two weeks of respite care while his long term care needs were being assessed. The manager and the staff were great, keeping me updated on how my dad was getting on and they looked after him very well. He looked better after just 2-days and they were very

helpful as I made arrangements to move him to a care home nearer to me for his long term care.

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Review of
Ashton Grange Care Centre
from Elaine D (Daughter of Resident) published on 20 June 2019

Submitted via Website • Report

Overall Experience

I would like to say how happy we are that our Dad is in Ashton Grange. All of the staff are fantastic, really caring and kind not only to our Dad but to us as a family. The staff are welcoming, so friendly and treat Dad with such dignity, respect and make him laugh which is great for us. I would like

particularly mention the Home Manager, Deputy Manager, Nurse and Senior Carer for their outstanding support to our Dad and to our family in what has been a very challenging time for us. The home is also very clean, all staff including care, cleaning and cooking staff are just so welcoming and kind. In my job, I have been in and out of many care homes and this is the best one I have seen.

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Review of
Ashton Grange Care Centre
from Eliz M (Daughter of Resident) published on 20 June 2019

Submitted via Website • Report

Overall Experience

What can I say? Outstanding. Caring staff. Dad is always immaculately dressed. The staff ALWAYS go the extra mile for him and us. They have not just made him feel welcome but us too. Their job is incredibly hard but they always have a smile on their face and nothing is too much trouble. We are so happy

that dad is here. We couldn't have asked for a better home for him. We know that dad is well looked after and happy by the lovely caring staff. I can't thank them enough for everything they do.

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Review of
Ashton Grange Care Centre
from Jacqueline S (Daughter of Resident) published on 7 December 2018

Submitted via Website • Report

Overall Experience

My mum has been resident in Ashton Grange for 2 months and is very settled we as a family can’t praise the staff enough, so understanding / thoughtful, caring and friendly just like one big family. My mum gets on so well with them and they understand her well and if we need anything specific done for

Mum they are on hand to do so.

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Review of
Ashton Grange Care Centre
from Robert S (Son of Resident) published on 19 November 2018

Submitted via Website • Report

Overall Experience

My dad has Been a resident in Ashton Grange for about 2 years now and we as a family can't praise the staff highly enough. They are brilliant with my dad and every other resident. Couldn't have picked a better care home for my dad if we tried.

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Review of
Ashton Grange Care Centre
from Audrey D (Daughter of Resident) published on 15 November 2018

Submitted via Website • Report

Overall Experience

I have found that the staff are so good and caring in this care home. They should each get a medal for all their efforts. It is the little things that make the difference and they do a lot for the residents and their families.

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Review of
Ashton Grange Care Centre
from Margaret W (Daughter of Resident) published on 18 January 2018

Submitted via Website • Report

Overall Experience

My father was in Ashton Grange for a weeks respite. While he was there I felt the staff got to know him really well and gained a good understanding of his likes and dislikes, i.e. getting to stay in bed a bit longer in the morning and also that he was sometimes happier in his room watching TV rather

than in the lounge.
He really enjoyed his meals and said there was always a varied menu.
The staff were all very helpful and friendly and Dad informed me that he had been cared for with respect and dignity.
The home is very clean, decor a little tired but at the end of the day the good care given here is far more important than the surroundings.

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Review of
Ashton Grange Care Centre
from Brian M (Son of Resident) published on 3 January 2018

Submitted via Postal Card • Report

Overall Experience

While my mother was a resident the staff were always very kind to her and took good care of her and her needs. They also supported me and my sisters during these difficult times. I liked to think the staff became our friends at this time. I have told a number of people how good I thought this care home

was.

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Review of
Greyfriars Care Centre
from A M (Son of Resident) published on 3 January 2018

Submitted via Postal Card • Report

Overall Experience

My mum is settled and seems happy. Recently I have noticed that the big TV in the lounge area has not been on as much and music has been playing. I feel this is better. Why not ask families and residents about their favourite music?
It's a pity that there is no secure outdoor space. My mum loved her

garden and I feel if she could go outdoors, safely, this would make her happier. The installation of a fence and lockable gate could be possible - cost?

Reply from Leena Domun, Home Manager at Greyfriars Care Centre

We are planning to upgrade the garden area with fencing and make it a safe and secure environment to enable our service users to use the facility. We are looking into activities and playlist for service users that would be meaningful.

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Review of
Ashton Grange Care Centre
from Joyce (Niece of Resident) published on 19 December 2017

Submitted via Website • Report

Overall Experience

Since day one, my aunt had received the best care and attention that I and my family could have wished for.
From the very beginning, she was clearly in the best hands - they knew her individually and what was best for her right from the start. All the staff made us feel very welcome when visiting

and the lines of communication were always open so we could phone them but were also safe in the knowledge that they would contact us with updates.
They kept a very close eye on her eating and drinking and would modify this to meet her needs.
Unfortunately, she passed away while under their care, but my sister-in-law has worked in many hospices and could not praise their end of life care any higher. Music was played in the room and it was clear she was never alone, but they also understood that we as a family loved my aunt and cared for us as well so they aided us too in her final days.
We honestly can not praise Ashton Grange and their staff highly enough. Thanks for everything.

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Review of
Ashton Grange Care Centre
from Marie F (Sister of Resident) published on 23 November 2017

Submitted via Postal Card • Report

Overall Experience

My brother has been resident in Ashton Grange since Jul and is receiving very card care and attention. He is very happy and content there. The staff are kind and pleasant. The home is warm and clean and doesn't have a smell, which is important on entering the building.
Having viewed several care homes

I find Ashton Grange to be a very good care home.

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Review of
Ashton Grange Care Centre
from S F (Resident) assisted by family/friend published on 22 November 2017

Submitted via Postal Card • Report

Overall Experience

Like staying here, however, would prefer to be at home but know that is not possible.

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Review of
Ashton Grange Care Centre
from Philip M (Resident) assisted by family/friend published on 21 November 2017

Submitted via Postal Card • Report

Overall Experience

I was apprehensive before entering a care home. However, I was pleasantly surprised by the level of care and compassion shown by the nursing staff in Ashton Grange care home. They are full of fun and enjoy a laugh and a joke which adds to the good feeling about the home. Nothing is too much bother for

them.

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Review of
Ashton Grange Care Centre
from Alan S (Son of Resident) published on 21 November 2017

Submitted via Postal Card • Report

Overall Experience

My mother settled into Ashton Grange very quickly and is content to be here.

Staff very pleasant and I have peace of mind that my mother is here.

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Review of
Ashton Grange Care Centre
from M G (Friend of Resident) published on 3 November 2017

Submitted via Website • Report

Overall Experience

My friend has been living in this care home for a short time, but what a difference it has made to her. She's happy, settled and I get to spend quality time with her.

The staff are all caring and approachable.

The home is always lovely and clean.

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Review of
Greyfriars Care Centre
from George L (Son of Resident) published on 19 October 2017

Submitted via Website • Report

Overall Experience

The home has recently been done up, and the lounge looks lovely.
My mum has been in for a while now and is always well looked after.
The food is nice, and it's really friendly.

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Review of
Ashton Grange Care Centre
from David M (Son of Resident) published on 26 July 2017

Submitted via Postal Card • Report

Overall Experience

My father has been in care for over 18 months, has had great care and attention. Full marks to staff and management for the level of care for my father. He is not easy to get along with but staff are doing a great job. Thank you.

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Care Homes Owned by Keane Premier Healthcare Ltd in Glasgow City

Keane Premier Healthcare Ltd Locations in Glasgow City (2)

Keane Premier Healthcare Ltd Reviews in Glasgow City (29)

Ashton Grange Care Centre

Greyfriars Care Centre

Greyfriars Care Centre

Greyfriars Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Greyfriars Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Ashton Grange Care Centre

Greyfriars Care Centre

Ashton Grange Care Centre

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