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Care Home Owned by Popular Care Ltd in Cleveland & Teesside

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Popular Care Ltd in Cleveland & Teesside

Only the locations & reviews in Cleveland & Teesside for Popular Care Ltd are showing below.

View the details of all 4 locations (with 126 reviews) owned by Popular Care Ltd

Popular Care Ltd Locations in Cleveland & Teesside (1)

 

1 Care Home owned by Popular Care Ltd in Cleveland & Teesside

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Astune Rise Care Home

114 High Street, Eston, Middlesbrough TS6 9EJ 

9.9 61 reviews
"My mam has been in Astune Rise for almost 6 months. The staff are all fantastic and deal with the residents with respect. Mam has now made…"   Read all 61 reviews
Location Type Care Home

Astune Rise Care Home is a registered Residential Home offering 33 bedrooms, they accommodate short stay, respite or permanent stays. Astune Rise is situated on The High Street in Eston and is set in its own grounds with a patio and garden offering a… Read more about Astune Rise Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • Sensory Impairment
  • 38 Rooms from £968 / week

Popular Care Ltd Reviews in Cleveland & Teesside (61)

9.1
Popular Care Ltd has a Group Review Score of 9.1 (9.138) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Popular Care Ltd must have a Review Score.

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Review of

Astune Rise Care Home

from Stephen T (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Astune Rise for almost 6 months. The staff are all fantastic and deal with the residents with respect. Mam has now made some close friends and seems to be coping much better. The stripper before Valentines day really lightened the mood of the residents.

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Review of

Astune Rise Care Home

from Julie T (Daughter of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is warm and friendly, excellent care is given 24 hours a day. The staff are so friendly and go above and beyond their duties. Activities are wonderful and the residents are kept busy constantly which is a very important factor to keep them motivated and busy and to have outings to look forward
to, also all families are included in these activities, which is wonderful. I feel happy and confident that mum is very happy, safe and I do not worry about her which is a massive factor for me - thank you.

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Review of

Astune Rise Care Home

from Philip T (Son-in-law of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a great place to 'live', very eventfull and fulfilling activities. All the staff are very helpful and friendly.

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Review of

Astune Rise Care Home

from A H (Granddaughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astune Rise Care Home has done nothing but look after my nana. She is happy there and well cared for. The entertainment and opportunities they provide their residents and families is outstanding. The manager is so friendly and welcoming. She is a credit to the care home.

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Review of

Astune Rise Care Home

from Debbie A (Daughter of Resident) published on 11 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are wonderful, always helpful and caring. My father has settled in so well, he is loving living at Astune Rise. My mum and family were worried about making the decision of Dad having to go into care, but we didn't need to. Nothing is too much trouble for the staff, they are always
happy and smiling, polite and professional. This care home is not about staff and residents it's one big family.

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Review of

Astune Rise Care Home

from Doreen T (Wife of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was ill for over 2 years with COPD and heart disease. He had good GP care, with ambulatory oxygen from May but deteriorated and was admitted to very busy respiratory wards. He was transferred to Astune Rise Care Home for terminal care and from admission, tensions eased for him and his family.
He had full o2 therapy and six days later died very peacefully after superb care. Family well supported.

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Review of

Astune Rise Care Home

from Steven G (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sorry, it's taken so long for this review needed a bit of time. Dad was looked after and cared for exceptionally during his time there. I would like to thank all the staff and manager for everything, for making Dad's stay so comfortable, and for making him smile. Thank you so much, it means a lot.

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Review of

Astune Rise Care Home

from A H (Daughter of Resident) published on 2 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic respite care for my Mum. Staff are great and Mum came out happy and 2 weeks on is still really happy. Full star rating which is really important to know for the future. This is the place Mum wants to be when the time comes.

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Review of

Astune Rise Care Home

from K S (Daughter of Resident) published on 4 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day we made contact nothing was too much trouble. The whole team from the manager to the nursing staff, carers and cleaners made our and our mum's experience better than we had imagined.
During the 3 weeks of end of life care, Mum was treated with respect, dignity and love and we were given
the support and space we needed.
We can't thank the team enough.
We'd recommend Astune Rise to anyone looking for high-quality care with a personal touch.

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Review of

Astune Rise Care Home

from Julie M (Daughter of Resident) published on 3 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mum was placed on end-of-life care, we were very lucky to find her a place in Astune Rise.
24 hour visiting and the warm welcome we got the first time we viewed the home made our decision very easy.
Mum's life sadly ended after only 3 weeks in the home, but the outstanding care and love
she received from the staff, will remain in our hearts.
Thank you so much to all the team!

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Review of

Astune Rise Care Home

from Melvyn B (Son of Resident) published on 3 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went in January 2024 for respite and never came out. She's totally at home and loves the staff who are caring and always go that extra mile to help. She enjoys the meals and always goes on about them. Entertainment is good and enjoys a particular famous fitness instructor. Astune Rise is always
clean I can't thank them enough for how they treat my mam and look after her. Thank you.

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Review of

Astune Rise Care Home

from A M (Granddaughter of Resident) published on 8 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind caring staff.
Can't do enough for residents and visitors.
Always a cuppa on the go to make you feel less of a visitor and more homely.
Family engagement nights getting everyone involved are always a good laugh and lift spirits.
A clean and tidy environment.

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Review of

Astune Rise Care Home

from Janet B (Daughter of Resident) published on 15 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astune Rise is a 'Home'! My mother became a resident following a stroke. My father went into the home for respite care in October. My father returned home and realised he needed residential care as he needed 24/7 care. Mam and Dad are now permanent residents. They have rooms close together and they
both love the home. The manager is excellent and nothing is too much trouble. I have asked so many questions as I was the sole carer for my parents and I've been given answers. Everyone working in the home is fantastic and in turn, have become 'friends' to my parents. I can not praise this home enough, it is fantastic.

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Review of

Astune Rise Care Home

from L S (Niece of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I are delighted with the level of care provided to our relatives. The whole team are friendly, caring and take the time to treat residents as individuals. The activities are fun, well-balanced and inclusive.
Our relatives' health has improved since living at Astune Rise Care Home and
because of the quality of the food, they have put weight on which we are delighted about.
We feel we were lucky to find Astune Rise and we know our relatives are in very good hands.

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Review of

Astune Rise Care Home

from J S (Daughter of Resident) published on 14 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable and homely place with lovely meals. Staff are all very friendly but professional as well. My mother especially enjoyed when a famous fitness instructor came.

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Review of

Astune Rise Care Home

from Ang H (Daughter of Resident) published on 30 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Astune Rise in June 2023, this was a very emotionally charged move for Mum having lived happily in her old home for 55 years, it was also very emotional and stressful time for her family. The manager and her team could not have done more to make this transition as smooth and supportive
as possible, the empathy, professionalism and dedication shown by the staff is a constant source of reassurance for Mum and us.
Staff are very vigilant, acting immediately when concerns arise regarding changes in Mum’s health and demeanour, they keep me informed of any concerns.
I really appreciate that Astune Rise operates an ‘open visiting’ policy, no appointment needed to visit our family/friends it demonstrates a huge commitment to openness and transparency.
From observations on my frequent visits to Mum I observe a care home providing a welcoming, safe, holistic, person-centred service.

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Review of

Astune Rise Care Home

from A O (Daughter of Resident) published on 21 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Astune Rise in November 2022. She lived in very poor health although her diagnosis can't be cured, her physical and mental health has improved immensely and this is down to the sheer dedication of all the staff, the nursing care is second to none, she has gained weight
due to the lovely food she receives daily. I cannot fault this care home, it has given me and my family more time to spend with Mam, time we truthfully didn't think we had. Thank you Astune Rise you are amazing.

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Review of

Astune Rise Care Home

from Connie H (Daughter of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter the home, you feel very welcome. Staff are always smiling and happy to greet you. My dad enjoys the level of care he gets and says the food is excellent. I can always get an update on any health issues of his well-being. All staff are approachable and helpful.

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Review of

Astune Rise Care Home

from Philippa H (Granddaughter of Resident) published on 10 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family would like to say a huge thank you to all the staff at Astune Rise. The support and care they provided was excellent. It’s such a hard decision to consider care home support and you always want the best for your relative, we believe we got this for our mam/nana at Astune. We will be forever
grateful, you truly were outstanding.

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Review of

Astune Rise Care Home

from Sharon R (Daughter of Resident) published on 29 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Astune Rise where he sadly passed away in May with his family with him. Dad had only been in the care home a short time but the manager and all of the staff supported my dad to live the rest of his days comfortably and settled. He would often say he loved the place and the
staff who were brilliant with him ensuring that Dad was included in all the activities even when he was having an unwell/tired day. When it was the King's Coronation and Dad was too frail to get out of bed the manager and staff took the celebrations to him in bed. When my dad became unwell and went into end-of-life care in his final days the staff supported and clearly cared for my dad, not just as a job but because they loved him, they also supported us as a family both practically by offering us endless drinks and snacks and also emotionally. I can truly say this home is amazing as they put the residents first and listen to the residents and families. A truly amazing home with equally amazing staff.

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