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Care Home Owned by Popular Care Ltd in Lanarkshire

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Popular Care Ltd in Lanarkshire

Only the locations & reviews in Lanarkshire for Popular Care Ltd are showing below.

View the details of all 4 locations (with 126 reviews) owned by Popular Care Ltd

Popular Care Ltd Locations in Lanarkshire (1)

 

1 Care Home owned by Popular Care Ltd in Lanarkshire

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Milton Grange Nursing Home

Hozier Street, Carluke ML8 5DW 

8.9 13 reviews
"My mother recently passed away after 3 years at Milton Grange. My mother was lovingly and professionally cared for from the moment she…"   Read all 13 reviews
Location Type Care Home

Milton Grange is a care home with Nursing. THey are located in Carluke, South Lanarkshire close to all shops and services. They have 37 ensuite rooms, 35 of which have a shower, over two floors. There is a Lounge and Dining room on each floor. The Home… Read more about Milton Grange Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 37 Rooms from £990 / week

Popular Care Ltd Reviews in Lanarkshire (13)

9.1
Popular Care Ltd has a Group Review Score of 9.1 (9.138) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Popular Care Ltd must have a Review Score.

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Review of

Milton Grange Nursing Home

from Linda T (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away after 3 years at Milton Grange. My mother was lovingly and professionally cared for from the moment she arrived. The love and compassion was very much appreciated. Every member of staff took the time to get to know her and the family members who visited. The level of care
was exceptional on every level. Any requests were accommodated where possible. I cannot recommend Milton Grange highly enough. A thank you to all the members of staff from all the family.

Reply from Alice Karran, Manager at Milton Grange Nursing Home

Thank you very much for your review, it was a pleasure to have your relative in the home.


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Review of

Milton Grange Nursing Home

from G F (Granddaughter of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Treatment of my grandpa here has been excellent. The staff are attentive and caring to each resident. Rooms are always immaculate when I visit and they take the time to get to know each resident personally as well as updating the family whenever we visit.

Reply from Alice Karran, Manager at Milton Grange Nursing Home

Thank you very much for your review, it is much appreciated.


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Review of

Milton Grange Nursing Home

from F G (Sister of Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law passed away on 15th October after eleven months. The staff have been professional and caring during this time. The last few weeks have been extremely challenging for the staff and the family are grateful for the exceptional care and attention she received. In my career, I have been
involved in many care homes in a professional capacity and would recommend that it should be considered if a placement is required.

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Review of

Milton Grange Nursing Home

from N S (Daughter of Resident) published on 20 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Milton Grange are excellent. They are caring and offer great support to the resident's relatives. I was very happy with the care given to my mother for the 3 months she lived at the care home. Nothing was too much bother. They are a great team.

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Review of

Milton Grange Nursing Home

from L G (Granddaughter of Resident) published on 21 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My relative has now moved from Milton Grange and I wanted to give it a few weeks before leaving a review as it was only fair to compare it to another establishment. Disappointing does not even quantify how I felt as a family member. Things were difficult enough during a covid outbreak without staff
members making it difficult to contact relatives and denying perfectly safe window visits. One particular staff member's attitude is beyond belief, stating that “they didn’t care what other homes did” when a window visit was requested. The same staff member terminated the unfinished call. As a relative you felt unwelcome, the home does not have a nice atmosphere. My relative (who has full capacity) was deeply unhappy and this was exacerbated by rude staff who treated him “roughly” in his words. The only reason I have given two stars is that a couple of members of staff (nightshift) are extremely welcoming, kind and willing to listen to both relatives and the service user.

Reply from Alice Karran, Manager at Milton Grange Nursing Home

I am sorry that the service user's relative was unhappy with the support provided in the service. At the time the service user was admitted, Public Health guidance was in place and the service user was shielded for 14 days of their initial admission and then, due to circumstances, the service was placed into lockdown. During this period restrictions were in place and window visits could not take place as this would be in a communal area as the room windows are too high in bedrooms. Public Health Scotland would not allow window visits and initially, families were not to visit, the service has to adhere to this guidance. When families did come in to visit the service user, flexibility was given to them and longer visits were given. As the manager of the service, I can say with conviction that the service user was never treated roughly and staff were more than accommodating. The service user was initially on Calder unit in the home and was moved to Lomond unit to assist family with visits.


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Review of

Milton Grange Nursing Home

from Ann M (Daughter of Resident) published on 5 October 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff and management of Milton Grange enough, the dedication of care shown to all residents and visitors are no bother to them there is always a very warm welcome, even though the pandemic. As a family, we were always kept informed of our loved ones. True heroes. We as a family we
wish to express our sincere thanks for the care during my mum's stay and dignity shown at the end of her life.
Thank you to all the staff, true heroes in our eyes.

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Review of

Milton Grange Nursing Home

from Eleanor H (Daughter of Resident) published on 17 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Milton Grange for 2 years. I am very happy with the way she is cared for. The staff are always pleasant, informative, and always ready to answer any questions I have regarding my mum's care.

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Review of

Milton Grange Nursing Home

from S R (Daughter of Resident) published on 8 January 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good, may have agreed on excellent, but I have not been inside Milton Grange since 12th March 2020. So I felt I can not say excellent in all honesty. What I will say, is the staff have neem wonderful in doing what they have been doing to keep the home Covid free. However, no physical contact
or close contact is taking its till in my mum and family.

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Review of

Milton Grange Nursing Home

from William B (Son of Resident) published on 3 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the service provided. My Mother has a close bond with the carers. This gives the family reassurance that she is being looked after properly. There is always plenty of staff on duty who are friendly and helpful. There is never a problem to talk to management or nurses if required.
The food is a good standard and always plenty.

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Review of

Milton Grange Nursing Home

from J S (Son of Resident) published on 25 April 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the person-centred care provided. Staff listen to needs when expressed and act responsibly whenever possible.

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Review of

Milton Grange Nursing Home

from Elaine N (Niece of Resident) published on 10 April 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative was treated with the best care and attention that anyone could ask for, the staff were very friendly, and professional in every aspect of care, and informed us about everything.
My family can not thank them enough for all their help. The management was also very welcoming, friendly, and
very professional. Once again many thanks.

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Review of

Milton Grange Nursing Home

from Moira S (Daughter of Resident) published on 23 January 2017

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are caring and have my mum's best interests at heart. No matter how busy they are they have time for all residents. They are friendly towards visitors and always make you feel welcome in the home.

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Review of

Milton Grange Nursing Home

from Rena S (Daughter of Resident) published on 18 January 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel at home. The staff are very friendly and always on hand, I feel there should be more staff especially at night. Dad settled in better than we expected. Carers are overworked they really need more help two on night shift is not acceptable.

Reply from Alice Karran, Manager at Milton Grange Nursing Home

There is 4 staff on night duty and a twilight worker, giving 5 staff overall on night duty until 11 pm. There is then 4 staff all night in the care home as per staffing notice.


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Awards / Recognitions (0)

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