Northcare Scotland Ltd in City of Edinburgh | 1 Care Home

Review of
Northcare Suites Care Home
from Stephen D (Husband of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I find the nursing staff and carers very helpful and attentive, cleaning staff do a great job as her room and hallways are always clean.
The reception staff is also cheerful and care home manager friendly and always makes time to let on and inform me of any developments that are taking place.
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is a fabulous cafe with spectacular views you can enjoy and the staff are always very friendly and helpful.

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Review of
Northcare Suites Care Home
from Gemma A (Daughter-in-law of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Every element of Northcare Suites is excellent and we feel extremely lucky to have found my Mother-in-law such a wonderful care home. I would quite happily move in myself! Thanks to everyone for doing such a brilliant job.

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Review of
Northcare Suites Care Home
from H G (Daughter-in-law of Resident) published on 9 January 2025

Submitted via Website • Report

Overall Experience

We were welcomed very warmly indeed and my mother-in-law received excellent care during her fortnight of respite. It was also a very pleasant environment for visiting family members, who enjoyed sharing coffees and teas with her in the gorgeous bistro with its spectacular city views. Our overall experience

was stress-free, all the staff were very friendly and everything was made as easy and accommodating as possible for us all.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you for your kind words. We're delighted to hear that you and your mother-in-law had a positive experience during her respite stay. It's wonderful to know that the care provided met your expectations and that you found the environment pleasant for family visits. We're glad the bistro and city views added to your experience. Our team strives to create a welcoming and accommodating atmosphere for all, and your feedback is greatly appreciated.

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Review of
Northcare Suites Care Home
from T W (Daughter of Resident) published on 27 November 2024

Submitted via Website • Report

Overall Experience

Very happy to give a positive review of Northcare. All staff are caring, friendly and helpful. The whole place is spotlessly clean and the rooms are modern and fresh. There is plenty of choice at mealtimes and different activities throughout the day. The brasserie on the top floor serving tea and coffee

to visitors is a lovely touch, it makes me feel very welcome. Northcare is really lovely, and my dad is happy here. I'm so glad we found it.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you very much for your glowing review of Northcare. We are delighted to hear that you and your dad are happy with our care and facilities. Our team takes great pride in creating a welcoming, clean, and vibrant environment for our residents and their families, so your kind words mean a lot to us. It's fantastic to know that you enjoy the variety of meals and activities we provide, as well as the brasserie. Knowing that your dad feels happy and comfortable is a wonderful compliment. Thank you again for sharing your experience. If there's ever anything we can do to make your visits or your dad's stay even better, please don't hesitate to let us know.

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Review of
Northcare Suites Care Home
from R S (Son of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

Can't say enough good things about this care home. Staff all brilliant and friendly. Mum (Alzheimer's) has been in nearly 3 months now and she is happy and contented. Well looked after. Family are all very happy with the way things are going.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you very much for your feedback. It means a great deal to us to know that your mum feels happy, contented, and well cared for in our home. Our team works hard to provide compassionate and personalised care, and your kind words motivate us to keep doing our best every day. If there's ever anything more we can do to support your mum or your family, please don't hesitate to reach out. Thank you again for trusting us with her care!

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Review of
Northcare Suites Care Home
from Simon B (Son of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mother has been a resident for around 6 months. From the very start it was clear the whole team actually care for their residents with great empathy. My mother settled in well and is happy in the home. No issues of any concern at all.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you have had a positive experience with our care home. Our team is dedicated to ensuring that every resident feels comfortable, safe, and cared for, and your kind words reaffirm that we are on the right path. We'll be sure to share your feedback with our staff, as it will undoubtedly brighten their day. If there's ever anything more we can do to support you, please don't hesitate to reach out.

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Review of
Northcare Suites Care Home
from Elaine P (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

I am delighted with the care Mum is receiving at Northcare Suites. The staff are friendly and engage well with her and treat her with the dignity and respect she deserves, as well as having a laugh with her at times, which she enjoys.
All of her personal care/medical needs are attended to very well.

She has a daily assisted shower and the nursing team keep me updated on any issues as they arise, or changes in her medication.
There is a programme of daily activities and lunch/dinner in the dining room which allows residents to socialise and mix with one another which suits mum as she gets anxious when she is on her own. Mum particularly enjoys the musical entertainment which is provided as she loves a sing along.
Mum has a big family and lots of friends who come to visit her regularly and are also made to feel welcome.
I wouldn't hesitate to recommend Northcare Suites to others looking for a care facility for their loved ones.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you so much for your thoughtful and positive feedback. We are truly delighted to hear that your Mum is happy and well-cared for at Northcare Suites. Our team is dedicated to creating a warm and engaging environment, and it's wonderful to know that this is reflected in your Mum's experience. We're glad that she enjoys the social activities, especially the musical entertainment, and that her needs are being met with the dignity and respect she deserves. It's also great to hear that your family and friends feel welcomed when they visit. Your recommendation means a lot to us, and we are grateful for your trust in our care. If there's anything more we can do to support your Mum, please don't hesitate to reach out.

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Review of
Northcare Suites Care Home
from Susan Y (Daughter of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

Welcoming and friendly staff who are always cheerful to welcome Mum every day. Encouraging and caring with bags of patience, the carers allow Mum to feel safe and as an individual in her own right. Could not fault the care and standards.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you so much for your kind words. We are thrilled to hear that your mum feels safe, valued, and well cared for by our team. Creating a welcoming and supportive environment is our top priority, and it's heartening to know that our efforts are making a positive difference in your mum's experience. We truly appreciate your feedback and are grateful for your trust in our care. If there's ever anything more we can do for your mum, please don't hesitate to let us know.

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Review of
Northcare Suites Care Home
from Jennifer B (Daughter of Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

Northcare Suites, Edinburgh is simply wonderful. The ambience is lovely from the minute you walk through the door. Staff are knowledgeable, respectful and so kind. My mother's room has amazing views over the city and is kept clean and tidy. I'm kept updated about her health and have regular six monthly

reviews. Catering is fabulous and they really look after their visitors too with the Brasserie on the top floor being a favourite place to visit with Mum. There are plenty of activities should clients wish to participate and so in short, I would have no hesitation in recommending this care home.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you so much for your glowing review of Northcare Suites. We are delighted to hear that you and your mother are enjoying the ambience, care, and amenities we strive to provide. It's wonderful that your mother's room with its stunning views, along with our activities and dining options, have contributed to her comfort and well-being. We're also pleased that you feel well-informed about your mother's health and appreciate the regular reviews. Your recommendation means a great deal to us, and we're grateful for your trust. If there's ever anything more we can do to enhance your mother's experience, please don't hesitate to let us know.

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Review of
Northcare Suites Care Home
from L L (Daughter of Resident) published on 26 August 2024

Submitted via Website • Report

Overall Experience

This is a 5-star care home. Management continuity has been good, staff continuity is good although at times they appear to be short-staffed. Quality of care is good and facilities are excellent. Individual rooms are spacious, light and comfortable. There is a full programme of activities and an excellent

onsite cafe for visitors to take residents to.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you for your feedback and for rating us as a 5-star care home. We're glad to hear that you're pleased with the quality of care, the facilities, and the comfort of the individual rooms. It's great to know that the activities and Bistro are providing enjoyable experiences for both residents and visitors. Your input is invaluable to us, and we're committed to ensuring the best possible experience for everyone at our care home. Please feel free to reach out if there's anything more we can do.

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Review of
Northcare Suites Care Home
from John M (Stepson of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

The care given to my stepmother is first class and I am always told when there has been a deterioration in her health. The staff and management act quickly when they think external medical advice is required.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you for your kind words. We're pleased to hear that your stepmother received first-class care and that our communication kept you well-informed about her health. Our team is committed to responding quickly and effectively when medical advice is needed, and it's great to know that this provided you with peace of mind.

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Review of
Northcare Suites Care Home
from Jane C (Daughter of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

My father was placed in Northcare as he was bedblocking in ERI. Due to his needs it was very evident that Social Care was unable to meet them. After long discussions he made the decision to see if he could remain in Northcare, which he did. The care and attention he received and myself until his death

last year was exceptional, could not have asked for any more. As I was so impressed I moved my mother from her care home to currently is. The attention to detail is throughout the staff. This is starting with the Manager. The training given and recieved is exceptional. The choice, respect and dignity shown and given is perfect. The GPs, nurses call and give updates if there has been any or no change and are very receptive to suggestions in how to treat a longstanding condition. I am looking forward to my old age as I will be putting my name down on the waiting list along with my cousins.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you so much for sharing your heartfelt experience with us. We are deeply honoured that you chose Northcare for both your father and now your mother, and we are grateful for your trust in our care. It means a lot to hear that the attention to detail, respect, and dignity provided by our staff have made such a positive impact during what must have been a difficult time. We're also glad that our communication and responsiveness to your father's needs were reassuring to you. Your kind words about our team, from management to our care staff, are truly appreciated. Knowing that you are considering Northcare for your own future care is the highest compliment we could receive. Please know that we are here to support your mother and your family in any way we can.

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Review of
Northcare Suites Care Home
from H C (Daughter of Resident) published on 23 August 2024

Submitted via Website • Report

Overall Experience

Only been in since January to date so early but it's good. Low turnover of staff is also good, facilities are great. Cafe is an excellent idea, service and offering and open pretty much all the time which is great. Good it offers facilities such as cinema, nails, hair etc.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you for your feedback! We're glad to hear that your experience so far has been positive. It's great to know that you appreciate the low staff turnover and the wide range of facilities we offer. We're especially pleased that you're enjoying the Bistro and the convenience it provides. Offering amenities like the cinema, nail, and hair services is all part of our commitment to creating a comfortable and enjoyable environment. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

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Review of
Northcare Suites Care Home
from J S (Daughter of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My mum enjoyed her respite immensely. The staff were very attentive and treated her very well. She enjoyed her meals. Also, nothing was too much trouble with any help she needed. She felt well cared for.

Reply from Debbie Crawford, Home Manager at Northcare Suites Care Home

Thank you for sharing your mum's positive experience with us. We're thrilled to hear that she enjoyed her respite stay and felt well cared for. It's wonderful to know that our attentive staff and meals added to her comfort. We're always here to help in any way we can, and it's rewarding to hear that your mum felt so well supported. If there's anything more we can do in the future, please don't hesitate to reach out.

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Review of
Northcare Suites Care Home
from S B (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Northcare Suites is more like a hotel than a nursing home, with lovely, homely furniture. The staff are extremely caring, kind and accommodating and will go out of their way to help. Lots of smiles too. They know the residents well and treat them with dignity. It is a joy to see my mother looking happy.

It is reassuring for my sister and me to know that she is safe and is checked regularly through the night. The nurses are very good at communicating if there are any issues and will arrange doctor and physiotherapy appointments, as needed. The visitors are also very well looked after and are provided with tea and cakes. I am really delighted that my mother is receiving tender loving care in such a luxurious place. Added bonuses are the cinema, brasserie and cocktail bar, which the relatives can use too. There is an on-site hairdresser and garden to walk around at the back. We had a delicious meal in the private dining room just before Christmas.

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Review of
Northcare Suites Care Home
from Denise P (Daughter of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

Fantastic care home. All staff are excellent, caring and very professional. I could not hope for better care than my mother receives from everyone. All residents are given 100% care and attention and there are lots of activities daily to keep them stimulated and happy. The care home in my opinion is

like a 5 star hotel with the best team.

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Review of
Northcare Suites Care Home
from A S (Daughter of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience

Throughout my mum's stay at Northcare Suites over the years, I have found the staff consistently kind, caring, friendly, patient, helpful and professional and feel that Mum is being well looked after.

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Review of
Northcare Suites Care Home
from C S (Son of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience

Since my mother came into Northcare Suite the staff have always been very informative of what is happening with her.
Accurate records are always on hand and the family is always kept informed immediately of any changes, medical issues etc.

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Review of
Northcare Suites Care Home
from Diana D (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

My mother is at Northcare Suites and has been since October 2023. We are so happy with the home. The staff are incredible and I cannot fault them. They look after my mother so well and are always helpful and knowledgeable about what is going on with my mother. There are plenty of activities.
My mother

enjoys the food and when we visit we are also looked after very well with coffee and cakes. The facilities are lovely. My mother's room is always clean and has a hairdresser, cinema, and lovely meeting rooms.
I would recommend Northcare Suites to anyone looking for a luxurious care home.

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Review of
Northcare Suites Care Home
from Lesley W (Niece of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

Northcare Suites on Telford Road; what an absolutely amazing care home. From the minute I arrive at reception, I am greeted with warmth and respect. Care staff are always welcoming, friendly and helpful. They show care, kindness and extensive knowledge about my aunt and her needs. My aunt is extremely

well cared for, any health issues she has are treated timely and with dignity. I am always kept updated about her needs and how they are being met. I have experienced first-hand the care and support experienced by my aunt, she had an infection and was being closely monitored by nursing staff. My aunt and I felt completely reassured and supported. My aunt consistently praises the care she receives and is the happiest and healthiest I have seen her for years. Cleanliness is outstanding throughout the whole of the care home. The catering is fabulous and my aunt enjoys all her meals. The whole team from reception to kitchen, cleaning, care and nursing staff are exceptional. Thank you.

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Care Home Owned by Northcare Scotland Ltd in City of Edinburgh

Northcare Scotland Ltd Locations in City of Edinburgh (1)

Northcare Scotland Ltd Reviews in City of Edinburgh (23)

Northcare Suites Care Home

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