Northcare Scotland Ltd in Lanarkshire | 2 Care Homes

Review of
Rosaburn House
from Graeme J (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

Mum has now been in Rosaburn for just over a year, and at 94 I didn't expect much, but the staff have got her looking better and more aware than she was 12 months ago.
All the staff are very pleasant and always listen to your requests and deal with them when time permits.
Considering the other care

homes available at the time Rosaburn was by far the best in the area, cost and facilities were obviously a criteria we had to take into account, but at no time were we pressured into anything and I can see how happy my Mum is , that they're obviously fulfilling her day to day help and requirements.

Reply from Amy Johnston, Business Support Administrator at Rosaburn House

Thank you for your lovely review. We really appreciate that you have taken the time to write this review and I will pass your comments on to the wider team. We strive to make sure that everyone experiences care to the highest of standards and it is great to know that this is being achieved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from L C (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience

All Rosaburn House staff are friendly, approachable and extremely caring. There is a family-like atmosphere within Rosaburn where all staff know the residents very well and also their visitors which certainly helps to put us at ease knowing that our loved one is cared for very well. We are particularly

pleased with the staff contacting us via telephone or email whenever necessary and very promptly regarding health updates etc.
We definitely chose the best option for our loved one and would recommend Rosaburn to other families due to the attention given to all residents and the respectful manner always being shown towards both residents and families.

Reply from amanda wallace, Care home manager at Rosaburn House

Thank you so much for taking the time to complete a review, we are delighted that you are happy with the care provided by the team for your dad. I will pass on your kind words to the wider team. Communication for our families is key to providing the best possible care for our residents and we are so glad that you are pleased with the communication we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from Kelly Ann H (Granddaughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The staff are wonderful. Four members of staff in particular all feel like family. The care they show my Gran is not just surface-level care but a deep connection where my gran is treated like an individual. They get to really know the residents. When I visit I feel like I'm going into a genuinely caring

world. The residents and the staff make it feel like a community.

Reply from Amy Johnston, Business Support Administrator at Rosaburn House

Thank you for the very kind review. We are delighted that you and your Gran get the best experience at Rosaburn House. I will pass your comments on to the staff, they will really appreciate them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from D M (Son of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Can't fault a thing, all areas of the Home are well cared for and every member of staff from the Receptionists to the Nursing staff are lovely, helpful, friendly, and kind, we are reassured that our Mum is in safe hands, and is well looked after and has plenty of company.

Reply from Amy Johnston, Business Support Administrator at Rosaburn House

Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you have had a positive experience with our care home. Our team at Rosaburn are dedicated to making sure our residents and their families are well looked after. I'll be sure to pass on your feedback to the rest of the staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from Angus K (Nephew of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My uncle has been a resident at Rosaburn for a year and is fast approaching his 94th birthday. He arrived via a circuitous route, given that he lived in Hamilton, but was hospitalised at Hairmyres in December 2023. I took advice from one of the nurses on his ward as to the Care Homes in East Kilbride

- they said that Rosaburn and its sister home were 'head and shoulders' above the others and, fortunately for my uncle, a place became available during his hospital stay.
I was slightly nervous when I brought him in, especially as he had been used to living alone for the past few decades. However, once we'd negotiated the first lunch, he quickly settled down. He's always been active and this continues. Indeed, I would say, he currently seems to be doing a bit of an 'aging in reverse' and getting more sprightly. Long may it continue!

Reply from Amy Johnston, Business Support Administrator at Rosaburn House

Thank you very much for taking the time to review our care home, we appreciate your review and kind words. We are pleased to hear that your uncle is doing so well in the care of Rosaburn House. I will ensure this is passed on to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from G S (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

I am delighted with the care my mother receives at Lindsayfield. There is a strong management team and staff are kind and caring towards my mother. She is always treated with respect and dignity. Management keep me updated immediately if my mother is unwell and what action they have taken. As well as

care workers providing excellent care to my mother, the catering staff and cleaning staff interact with my mother in a friendly, caring manner. Cannot recommend highly enough.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Thank you so much for your glowing review! We're delighted to hear that your mother is receiving excellent care and feels respected and well-looked after by our entire team. It's wonderful to know that our management, care workers, catering, and cleaning staff all contribute to her positive experience. Your recommendation means a great deal to us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from T W (Daughter of Resident) published on 27 November 2024

Submitted via Postal Card • Report

Overall Experience

My dad loves his time in the home. The staff were second to none. He was looked after to the very end and the nurses were extremely reassuring and supportive to me.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Thank you for sharing your experience. We're so glad your dad felt well cared for and that our team could support you during such an important time. Your words mean a lot to us and encourage us to continue delivering compassionate care to all our residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from Angela S (Daughter of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

My Mum has been a resident of Rosaburn for almost 4 years. In that time the family has found that Mum has been well looked after. Staff keep the family informed if any medical issues arise. Mum is treated with respect and dignity. Staff also talk and joke with her which she loves. We the family could

not be happier with Rosaburn and the staff. Would have no hesitation in recommending it.

Reply from amanda wallace, Care home manager at Rosaburn House

Thank you so much for your kind words and for taking the time to write a review for our care home. It's so nice to hear about your experience since Mum moved into Rosaburn. We strive to deliver great communication and also always treat our residents with dignity and respect. I will pass this on to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from S H (Nephew of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

This year My Aunt celebrated her 94th birthday, having spent approx 18 months in the care of the Staff at Rosaburn. The staff as a collective has made my Aunts stay as good as it could be. Knowing this has lifted the many years of worry on my part knowing how well she has been looked after. The smiles

and laughter on her birthday said it all. Will always be grateful.

Reply from amanda wallace, Care home manager at Rosaburn House

Thank you very much for taking the time to review our care home, we appreciate your kind words. We are so glad that your aunt had a wonderful birthday. I will pass this on to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from L C (Friend of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My aunt moved into Rosaburn's Care Home in Aug 24. The staff have been amazing and helped my aunt settle well and have been looking after her each day really well. She's up and ready to enjoy time in the lounge on days she feels able and that makes such a difference to her spirit and lust 4 life. She

has everything she needs each day and is delighted with the selection of food especially sweeties now she has such a sweet tooth.
Highly recommend this home, lovely caring staff, and a friendly warm environment.

Reply from amanda wallace, Care home manager at Rosaburn House

Thank you so much for taking the time to leave a review for our care home. We strive to welcome people into the home and make their stay as warm and inviting as possible with us. Our staff strive to deliver a high standard of care for our residents and I'm so glad that this has been your experience. I will pass on your kind words to the rest of the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from A M (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent service and attention to detail. The staff treat everyone with dignity and get to know them individually. They always try to get a smile.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Thank you for your kind words! We're so pleased to hear that our team's dedication to personalised care and making residents smile stands out. Your feedback means a lot to us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from P J (Nephew of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care is provided by staff at the home. My uncle is always well cared for and always enjoys the activities planned by the home.
We moved him here from home and were so glad he's managed to settle so quickly.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Thank you for your wonderful feedback! We're thrilled to hear that your uncle has settled in well and enjoys the activities we plan. Our team is dedicated to providing excellent care and a welcoming environment, so it's great to know we've made a positive impact. Thank you for your trust in us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from Liz C (Wife of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My husband with Alzheimer's spent the last 10 months of his life in the care of Rosaburn House. All the staff were attentive to his personal needs and were very supportive to me and the family chatting to us every time we visited.
If my husband wasn't keen on having his meal, the staff encouraged

him out of his room with a cheese sandwich and a cup of tea! Nothing was too much trouble for the hard-working staff.
The home was luxuriously decorated and welcoming from the moment we entered and we knew we'd made the right decision in choosing Rosaburn House.

Reply from amanda wallace, Care home manager at Rosaburn House

Thank you so much for taking the time to review our care home, we are so glad that your experience with us was positive for yourself and your loved one. We strive to ensure the environment is warm and welcoming for our families. I will certainly pass on your kind words to the overall team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from L B (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My father has been in Ochil Unit now for just over a year. The staff are kind and caring even when understaffed- don't know how they manage. So residents with needs - normally at the one time.
I know that if Dad wasn't in this nursing home he would no longer be with us.
Just wish there was more

staff to share the load.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Thank you for your kind words about our staff and the care your father is receiving. We appreciate your understanding of our efforts and your feedback. Please know that we're committed to continually improving our support to both residents and staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from Lesley J (Daughter of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

The staff are great. Very helpful and easy to talk too. I can now relax knowing that my mum is getting the best care. And know that she's safe and happy. She takes part in all the activities. And looks on the home as her own wee house.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Hello, thank you very much for the kind review of Lindsayfield. I'm glad Mum thinks of Lindsayfield as home and enjoys the activities we provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosaburn House
from Lorraine B (Daughter of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My Mum spent the last year of her life at Rosaburn, she had Alzheimer's. The staff were very supportive and helped with her varying needs very well. At some points, she would not sit to eat so she was fed on the move. My mum was also quite an adept pickpocket and would take keys/pens, the staff used

humour to deal with this. I was kept informed of any developments in her health and care plan. My Mum was always treated with respect and dignity. Over and above that, they chatted to her and she was always laughing and smiling. I would highly recommend Rosaburn to anyone who has a relative with Alzheimer's.

Reply from amanda wallace, Care home manager at Rosaburn House

Thank you so much for taking the time to share your positive feedback on the CareHome and the care Mum received. We are so glad that your mum was happy and settled within the home. I will share your feedback with the team they will be delighted with your kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from Janean A (Niece of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

I have guardianship of my aunt (with dementia) who has lived here for nearly 7 years, the care she receives is second to none. She is very settled there and all the staff know all of her needs they are all very good with her. There are always lots of things for the residents to do and she takes part

in everything. The unit can be understaffed at times. I am always made welcome when I visit.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Thank you very much for the kind feedback. We will share this with the wider care team. We constantly strive to do as much as we can to boost our client's well-being. We are sorry to hear about your experience regarding staffing levels at some times. At Northcare, we always aim to work to higher staffing levels than what is required, and we will certainly monitor this closely in your Aunt's Suite

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from A G (Son of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

My father was submitted in January, staff have been very helpful.
Unfortunately due to personal issues I only manage up once a week but staff phone me with any issues which is great.
Hopefully, he will settle in due course as it is a big change for him.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Hello, thank you for your review. I am glad you are happy with the regular updates provided by the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from Greg A (Grandson of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

Fantastic attentive care always shown to my gran. Staff in the home are a credit to the home.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Hello, Thank you for the kind review about our staff. They will be thrilled to hear this.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Lindsayfield Lodge
from J R (Daughter of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience

Staff were very supportive in the Conic suite when I visited my Mum. They took time to talk to me about her recent behaviour and the steps they are taking to support her.
I'd travelled up from England and they made my mum and I a cup of tea to have together.
I saw the staff interacting positively

with other residents.

Reply from Iain Mair, Business Support Administrator at Lindsayfield Lodge

Hello, I'm so happy to hear the positive comments about our staff. I am glad you are pleased with the care provided.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Northcare Scotland Ltd in Lanarkshire

Northcare Scotland Ltd Locations in Lanarkshire (2)

Northcare Scotland Ltd Reviews in Lanarkshire (28)

Rosaburn House

Rosaburn House

Rosaburn House

Rosaburn House

Rosaburn House

Lindsayfield Lodge

Lindsayfield Lodge

Rosaburn House

Rosaburn House

Rosaburn House

Lindsayfield Lodge

Lindsayfield Lodge

Rosaburn House

Lindsayfield Lodge

Lindsayfield Lodge

Rosaburn House

Lindsayfield Lodge

Lindsayfield Lodge

Lindsayfield Lodge

Lindsayfield Lodge

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers