Northcare Scotland Ltd in Renfrewshire | 2 Care Homes

Review of
Clarkston House
from M A (Son-in-law of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

The staff are always available and very friendly and make you welcome from as soon as you arrive and especially the staff member on reception.
The rooms are of high standard and all areas for visitors to use are always clean and tidy.
I believe that my mother in law is getting good care and we have

no issues with anything.

Reply from Jill King, Manager at Clarkston House

Thanks so much for taking the time to leave a review! I'm so glad to hear that you're happy with the care that your mother-in-law receives, and that our team have made you and your family feel welcome on your visits!

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Review of
Clarkston House
from David R (Regular Volunteer) published on 10 February 2025

Submitted via Website • Report

Overall Experience

I work for Marie Curie as a volunteer and visit a client whom is more than a client but good friend too and pleased he is settling into his new environment. It's absolutely beautiful and the staff are so nice too.
On my first visit, I was welcomed by a beautiful friendly smile at reception by a member

of staff. Her enthusiasm and knowledge of the home was so impressive and knew the family had chosen the right location for my client and on first impressions, the staff member ticked all boxes for me and the care home are so lucky to have her there representing the company. I visit my client every Friday and if truth be told, look forward to my wee cuppa, which I always get and have a good blether with my client and the staff member too. Anyway, I take this opportunity to thank all staff for their courtesy shown and sign off by saying, you are all superstars and contribute greatly in giving the patients great happiness and joy at this stage of their lives.
Thank you so much on their behalf.

Reply from Jill King, Manager at Clarkston House

Thank you for your kind words, I'm so pleased to hear that your friend has settled in well and that you've had a warm welcome when you've visited. I'll pass on your thanks to all of the staff, it really means a lot to the whole team.

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Review of
Clarkston House
from E R (Son of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Clarkston House is a fabulous facility with an amazing team staff. They have a very low turnover of carers, everybody is incredibly friendly and caring and the environment is premium, clean and well maintained. I would have no hesitation in recommending this facility to anyone with a family member suffering

from dementia.

Reply from Jill King, Manager at Clarkston House

Thank you so much for taking the time to leave a review, it means so much to us to get feedback from families. Our staff pride themselves on delivering a high standard of care to our residents with dementia, and I'm so glad to hear that you're happy with the care that your relative receives. I will pass your kind comments on to the whole team.

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Review of
Clarkston House
from M M (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Clarkston House is everything I hoped it would be and more for my mum. Yes it's stunning to look at, but the staff are what make it the happy home it is.
The staff here are exceptional professionals and people. I find them to be knowledgeable, thorough and nurturing. They have been supportive of me

too. It's not easy seeing your mum decline. They get that and put an arm round you too.
In such a short time, care home staff have gotten to know my mum exceptionally well. They have created a thoughtful and insightful care plan that addresses my mums needs and beyond.
My mum is someone who always taken great pride in her appearance. The staff in Clarkston House have her turned out immaculately. It's lovely to see her looking so well.

Reply from Jill King, Manager at Clarkston House

Thank you so much for taking the time to leave a review, your kind words are very much appreciated. I'll pass your feedback on to the whole team as I know it will mean a lot to them. The team at Clarkston House take great pride in their work, and I'm delighted to hear that you've been happy with the care that your mum (and you!) have received from us.

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Review of
Northcare Residences, Glasgow
from Maureen G (Wife of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

I am delighted with every aspect of the care my husband is receiving at Northcare Residences. It was very difficult for me to have him become a resident in a Care Home but I can honestly say NR has gone above and beyond my expectations The staff are excellent and his quality of life has improved due

to the attention he is receiving. He is encouraged to engage in the planned activities when he feels like it. NR is very sociable and family and friends are made to feel very welcome. I am secure in the knowledge that he is in the best place suited to his needs.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences, Glasgow

We really appreciate this feedback and will ensure it is passed on to the full team. We are delighted it has been a positive experience.

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Review of
Clarkston House
from J R (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

The facilities at Clarkston House are clean, bright and of a high standard, and there are lots of great activities, but what makes it really special is the exceptional staff. My dad received incredible care from the most compassionate, patient and lovely team there. The kindness shown to my family by

the staff at Clarkston House felt like a lifeline at the most difficult time.

Reply from Jill King, Manager at Clarkston House

Thank you so much for taking the time to leave a review. I will share your kind words with all of the staff. I'm pleased to hear that we were able to support your family at such a difficult time, and your feedback really means a lot to us.

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Review of
Northcare Residences, Glasgow
from Marie B (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience

My mother moved into Northcare Residence in mid-November after a lengthy period of hospitalisation, which had left her incredibly weak and medically vulnerable. For the last month and a half, the care she has received has been nothing short of excellent and her health has been nurtured back to a sustainable

level. The staff are so attentive to the point where we can clearly see their individual relationships forming with Mum and, on a more personal note, with ourselves as a family. The reassurance this gives us is immeasurable! The home environment is beautiful, immaculately clean and it's quite apparent that nothing is too much for the staff. We are genuinely delighted by our whole experience so far, principally because we can see how genuinely comfortable and settled Mum has become in such a relatively short period of time.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences, Glasgow

I really appreciate the positive feedback. I will ensure to pass this on to the full team who provide support in the care home.

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Review of
Clarkston House
from J B (Son of Resident) published on 8 January 2025

Submitted via Website • Report

Overall Experience

Clarkston House has provided consistently excellent care for my mum. She is very well looked after, the environment is safe and well maintained. She has high personal care and nursing needs and I trust the staff here entirely. Thank you.

Reply from Jill King, Manager at Clarkston House

Thank you so much for taking the time to leave a review, we really appreciate your feedback and I will pass on your kind comments to the whole team. I'm delighted that you have such confidence in the staff looking after your mum and that you're happy with the care that she received.

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Review of
Northcare Residences, Glasgow
from Grant M (Grandson of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

My grandmother stayed at Northcare Manor for two weeks in November for respite care, and we couldn't be more pleased with the experience. The staff were incredibly attentive and compassionate, ensuring she felt comfortable and well looked after throughout her stay. The facilities were clean, modern,

and welcoming, creating a homely atmosphere that made her feel at ease.
The care team went above and beyond to cater to her needs, providing excellent support while also encouraging her to join activities and socialise with other residents. It gave our family peace of mind knowing she was in such capable hands.
We would highly recommend Northcare Manor to anyone seeking quality respite care for their loved ones.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences, Glasgow

Thank you very much for the positive feedback. We will make sure this is fed back to everyone who is involved in client care.

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Review of
Clarkston House
from Marlene S (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience

Mum has been in Clarkston House for 6 months. She settled very quickly thanks to all the staff. Special mention to 4 staff in particular in reception. To be honest, everyone has been great, mum has been given great care which is a comfort to us. Mum loves her clothes, lipstick and personal care, everyone

has made an effort in keeping her beautiful. Thank you.

Reply from Jill King, Manager at Clarkston House

Thanks so much for taking the time to leave a review. We're so grateful for all feedback, and I'm delighted to hear that your mum has settled in so well and that the staff are supporting her with the things that matter to her. I will pass on your kind comments to the whole team.

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Review of
Clarkston House
from Stuart R (Son of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience

This is truly an excellent care home. All the staff I deal with are so caring and compassionate about their role. I feel so happy and reassured that my mum is in safe hands and being well looked after.

Reply from Jill King, Manager at Clarkston House

Thanks so much for taking the time to leave a review, we really appreciate feedback from our families. I'm so glad to hear that we've been able to give you peace of mind, and I will pass on your kind comments to the whole team.

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Review of
Northcare Residences, Glasgow
from M R (Son of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Mother seems to have settled in well with pictures of her taking part in the afternoon activities in the recent Newsletter. Good to see that she is being encouraged to be mobile with her Zimmer frame, which was sadly lacking in her stay in the hospital after her hip fracture. Hopefully, she will continue

to engage with the other residents and staff as she becomes more familiar with her surroundings. Staff seemed well trained and motivated to ensure that the residents are made as comfortable as possible and are encouraged to be mentally and physically active where possible.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences, Glasgow

Thanks for the review, we will make sure to pass this feedback on to the full care team. I am glad to hear the experience has been positive.

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Review of
Northcare Residences, Glasgow
from Ian W (Son of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My father is fortunate to have been once of the first residents at this beautiful new nursing home. We were able to set up his room so it is as much 'home-from-home' as is possible. The welcome he has been given has been wonderful. The help and consideration to us as family throughout the process excellent.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences, Glasgow

Thank you so much for your review. We really appreciate all feedback, and I will share this with the whole team. We are delighted the initial admission process has been so positive.

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Review of
Clarkston House
from Peter M (Son of Resident) published on 25 November 2024

Submitted via Website • Report

Overall Experience

In February 2023, I had to place both parents in full time care following simultaneous diagnoses of dementia. I had carried out a number of visits and quality checks on potential suitable care homes. Following such a visit to Clarkston House, owned and run by the Northcare group, and the fact that they

had available 2 adjacent rooms, we agreed on their placement there. The formalities were concluded within days. Every staff member I have encountered since admission has been excellent, carrying out their duties in a professional and sympathetic manner.
On occasions, both parents had required urgent additional medical help, which was readily arranged by staff, and at all times I have been kept updated on their care and welfare.
My mother passed away in December 2023, and all the support, necessary care and arrangements were provided with ease.
My honest opinion is that Clarkston House has attained the standard by which all other care homes should be judged.

Reply from Jill King, Manager at Clarkston House

Thank you so much for your review. We really appreciate all feedback, and I will share this with the whole team. I'm so glad to hear that we were able to support your family through such a difficult time, and that you're happy with the care at Clarkston House.

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Review of
Clarkston House
from G D (Son of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

The staff are very friendly and caring. They work hard. The home is clean and tidy. The choice of meals is appropriate and my mother has gained weight while a resident, which she needed to do.I would recommend this facility. I can't comment on activities as my mother does not engage with them.

Reply from Jill King, Manager at Clarkston House

We really appreciate all feedback, thank you so much for taking the time to share your experience - I will pass your kind comments on to all of the staff. I'm so glad to hear that you've had a warm welcome from the team, and that your mum has gained some weight since she's been with us. Our chefs and hospitality team work hard to make sure that our residents enjoy their meals.

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Review of
Clarkston House
from M C (Daughter of Resident) published on 4 October 2024

Submitted via Website • Report

Overall Experience

There are all the natural concerns when your relative goes into care. I feel so blessed to have chosen Clarkston House. I have no concerns and the staff clearly are devoted to their job. It is evident that my mum and her needs are known and more importantly she is loved.
The staff go out their way

to reassure you and event's like birthdays are so special. It feels like a family and can't explain how important that is.
I can't recommend Clarkston House enough.

Reply from Jill King, Manager at Clarkston House

Thank you so much for your kind words, it's lovely to hear that you're so happy with your mum's care. Our staff are so devoted to all of our residents, and I will pass your review on to the team, it really means a lot to us. I am delighted to hear that the team have made your mum's celebrations special for her, we're committed to making sure that our residents and their guests have a great experience.

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Review of
Clarkston House
from F T (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My mum has been at Clarkston House for just under a year. Prior to this she was living in a retirement home and was often anxious and distressed in her surroundings. She has settled in well at Clarkston House, enjoys the companionship of the carers and other residents, and seems to be very well looked

after.

Reply from Jill King, Manager at Clarkston House

Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you have had a positive experience with Clarkston House Care Home. We are glad your mum has settled in well, and our team has helped her to feel comfortable. We'll be sure to share your kind words with our staff, as it will undoubtedly brighten their day. If there's ever anything more we can do to support you or your mum, please do not hesitate to reach out.

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Review of
Clarkston House
from C L (Son of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience

I can't really express how impressed I am with Clarkston House. The facilities are amazing but don't let that blind you. The best thing about Clarkston House isn't the building, it's the people that work there. They are all fantastic and I'm so impressed with the level of care that they are providing

to my Mum. Care homes are not all the same and the standard at Clarkston House is far superior to the other Care Homes I have visited.

Reply from Robyn Cooper, Administrator at Clarkston House

Thank you for your kind review, we are committed to providing the best level of care for your mum and are thrilled you are so happy with your mum's placement at Clarkston House.

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Care Homes Owned by Northcare Scotland Ltd in Renfrewshire

Northcare Scotland Ltd Locations in Renfrewshire (2)

Northcare Scotland Ltd Reviews in Renfrewshire (18)

Clarkston House

Clarkston House

Clarkston House

Clarkston House

Northcare Residences, Glasgow

Clarkston House

Northcare Residences, Glasgow

Clarkston House

Northcare Residences, Glasgow

Clarkston House

Clarkston House

Northcare Residences, Glasgow

Northcare Residences, Glasgow

Clarkston House

Clarkston House

Clarkston House

Clarkston House

Clarkston House

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