Northcare Scotland Ltd in Stirling | 1 Care Home

Review of
Northcare Residences
from A M (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

From the first decision to visit, where front of house and the initial move were smooth and swift, to the ongoing exceptional care for us as a family, and for Mum, we are so very pleased we found Northcare in Stirling. Mum has advanced mixed dementia and is in the specialist dementia wing. It makes

an enormous difference having a team who "get" dementia. The care the team take of her is very good. The person centred care is excellent. The setting is like a hotel in quality. The brasserie to take Mum up for a coffee/ tea and cake is very useful as Mum feels she has gone out. And she loves the cakes! Mum has been in Northcare for 7 weeks and she has , at last, been putting on a little weight as she is being well looked after. Thanks to the whole team.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your review and kind words, I will pass on your comments to the whole team - feedback like this means so much to us! I'm really pleased to hear that you're happy with how mum is being cared for and that you have been able to enjoy the Brasserie facilities and our home baking.

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Review of
Northcare Residences
from Alasdair M (Friend of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Northcare in Stirling is an excellent and modern home. The furnishings and surroundings are of 5 star quality. Staff are excellent and could not be more helpful. They have helped my friend settle in which took a while as he very anxious in leaving his home due to his need for 24 hour nursing care. The

staff are very helpful at all times and care for all his needs. Would definitely recommend this care home and all their e collect staff.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your feedback and for rating us as a 5-star care home. Our team will be delighted to receive this feedback and we are committed to ensuring the best possible experience for everyone at our care home.

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Review of
Northcare Residences
from D H (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

First 6 weeks at Northcare, couldn't have gone better.

Attention to detail is outstanding, as is instant responses to queries.

We made the right choice after an extensive search.

Long may it continue.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your lovely review. We are really pleased to hear that your experience at Northcare Residences, Stirling has been positive. I will pass your lovely sentiments on to the staff.

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Review of
Northcare Residences
from S H (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Our Mum has been living in Northcare for a year now. After a hard few years it has been transformative for us to know she is safe, and warmly cared for, 24 hours a day.
The facilities are obviously amazing but more than that I can't praise the staff enough - their kindness, patience and professionalism

has been outstanding from day one, across every team.
Our thanks to every single one of the individuals who make our Mum's life as easy, safe and happy as it can be.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you very much for taking the time to leave us your glowing feedback. We are delighted to hear that your entire experience has been positive and that you are happy with the care mum receives. The staff will very much appreciate your acknowledgement of the individual care that is provided.

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Review of
Northcare Residences
from Carly B (Daughter of Resident) published on 10 March 2025

Submitted via Website • Report

Overall Experience

We have just placed our mum here. We used this site to help us pick the best care home so wanted to write a review to help others. First of all you have to visit multiple care homes to make a judgement and when you do that you will see that Northcare Residences is head and shoulders above the rest.

Care homes are expensive but at least here you can see and feel where the money is being spent. It's very much 5* All inclusive. Everything is to the highest standard from the furnishings and activities on offer to each member of staff. This is reflected in their Care Inspectorate reports too so not just our opinion. The welcome we received from the management, nursing staff, care assistants and hospitality team have been exemplary. They have all been friendly, professional and kind. We dreaded this time in mums dementia journey but that has been completely turned around and we are excited for her to make new friends and have new experiences that will definitely enrich her life. Brilliant x

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you very much for your glowing review of Northcare Residences, Stirling. We are delighted to hear that your entire experience has been positive and that you are happy with the care and facilities on offer. Our team takes great pride in creating a welcoming environment for all residents and their families.

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Review of
Northcare Residences
from M K (Power of Attorney of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My friend has had excellent care since moving to Northcare Residences. All the staff have been so kind and friendly. We can now be reassured that our 98 year old friend is cared for and safe and can live out her years in a stimulating environment.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your lovely review. We are really pleased to hear that your friend is happy with the care and support provided at Northcare Residences, Stirling. I will pass your lovely sentiments on to the staff.

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Review of
Northcare Residences
from Jenny K (Friend of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

Very welcoming care home, from managers, nurses, care assistants and catering staff everyone has made a positive impression. The facilities and care have been great, and they have been very accommodating of any requests during our settling-in period! Highly recommend.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your lovely review and sentiment. We are pleased that your friend has settled in and is enjoying all the facilities on offer at Northcare Residences, Stirling. I will pass your comments on to the team.

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Review of
Northcare Residences
from N B (Daughter of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Myself and the family are very happy with Northcare Stirling, with caring for my Mum. The staff, care, support, facilities, cleanliness, activities, and food, are all excellent and I would not hesitate to recommend Northcare.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your lovely review and comments and we are pleased that your mum is happy here at Northcare Residences, Stirling. I will pass your comments on to the staff as they will really appreciate them.

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Review of
Northcare Residences
from Lorna M (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

My mum moved into Northcare 2 months ago and has received excellent care. All the staff without exception have been so kind and helpful. She settled in well and the staff have encouraged her to get involved in all the home has to offer which has really helped with her rehabilitation after a fall.
We

feel very lucky that this facility was available to her when she needed care and gives all of our family peace of mind that she is being well looked after.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for the very kind review and we are delighted that your mum has settled in well and is enjoying the facilities. I will pass your comments on to the staff, they will really appreciate them.

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Review of
Northcare Residences
from Christine A (Sister of Resident) published on 30 December 2024

Submitted via Website • Report

Overall Experience

Northcare Residences have been brilliant for my brother who is just 66 and lives with Frontal Temporal Dementia. I am his only relative and cared for him as best as I could, getting in social care etc too his home or should I say house. He was lonely and depressed as he became more insular and less

mobile. I moved him into Northcare in September 2024 and it has been a joy from the beginning. From a lovely room, which I have personalised, great food, social spaces such as the brasserie and bar, cinema and hairdresser. He is happy and settled there. The staff are lovely and make sure he is always ok, checking regularly and chatting, a cheery wave which he loves as well as the necessary nursing skills that they need to have. They are all lovely. The activities are all well planned and interesting. They all communicate regularly. I am so much more relaxed knowing he is so well looked after. It is absolutely worth the slightly higher fees for the 5 star accommodation, food and drink and staff.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your feedback and we are glad to hear that you're pleased with the quality of care your brother receives, the facilities, and the comfort of the individual rooms. Your input is invaluable to us, and we're committed to ensuring the best possible experience for everyone at Northcare Residences, Stirling.

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Review of
Northcare Residences
from Anne Q (Daughter of Resident) published on 16 December 2024

Submitted via Website • Report

Overall Experience

My Mum, age 94, went into Northcare in Stirling for a respite week at the end of November. She was very apprehensive at the thought of going into care but once she had unpacked and settled in, she was extremely happy and relaxed. The staff really did make her feel safe, secure and most welcome.
The

week passed by very quickly, Mum was so at home at Northcare, praising the staff who were very attentive, she enjoyed all the delicious food also. Meeting other people too really did give my Mum a much-needed lift. She didn't read any of her books at the care home as she just didn't have time, too busy chatting to the other residents, having her hair done at the in-house salon or attending a good movie on the top floor cinema.
When the day came to leave my mother was a bit sad to say farewell, I think she will definitely be back!
A beautiful flower arrangement was also kindly given to her on departure, a lovely gesture.
Thank you Team Northcare for taking such good care of my mum.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that she enjoyed her respite stay and was able to enjoy all the facilities, and most importantly, felt well cared for by our team. If there's anything more we can do in the future, please don't hesitate to reach out.

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Review of
Northcare Residences
from Martin R (Son of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My father moved into Northcare in Stirling in October 2023 and still lives there. The facilities and food are top-notch. I can't speak highly enough about the staff there. The general manager and front of house manager have always been extremely helpful and attentive to my requests. The nursing team

led by two particular members of staff has been first class and, again, I am very thankful for all the care and affection they have provided to my dad, spending one one-on-one time with him, ensuring he gets involved in social activities, getting him to laugh and smile despite his dementia, hearing difficulties and immobility challenges. Two particular staff members in the hospitality team always ensure my father always enjoys his time there. I live overseas so it was particularly important to find a home where I could safely entrust the staff to take good care of him. Northcare have exceeded my expectations. They have been truly brilliant with my dad and I will be forever grateful.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your kind words and review. We really appreciate that you have taken the time to write this review and I will pass your lovely comments on to the wider team. We strive to make sure that everyone experiences care to the highest of standards and it is good to know that this is being achieved.

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Review of
Northcare Residences
from Greig J (Son of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

My Dad has been living at Northcare in Stirling for almost 6 months now. We were reluctant as a family having to place him in long-term care, however, it's been the best decision for all of us.
My dad has thrived in his time there and he's genuinely happy to be living in such a well-run facility.

All staff members are professional and show real compassion and pride in their work. It's such a weight off all of our minds knowing he's being taken care of by staff there. It's a pleasure to visit him and I could not recommend this place any higher.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so much for your lovely review and comments. We are so pleased that your dad has settled in so well at Northcare Residences and I will pass your comments on to the staff, they will really appreciate them.

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Review of
Northcare Residences
from Robert G (Son of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

My stepmother 88 has been a resident for over a year, excellent staff and a fantastic care home.
Nursing staff look after all her needs and meds with plenty of feedback.
Great facilities and stimulation for the residents.

Reply from Robert Swann, Home manager at Northcare Residences

Thank you so much for your kind review, I am so glad you are happy with your stepmother's time here at Northcare Residences. I will pass this message on to all the entire team who will greatly appreciate this.

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Review of
Northcare Residences
from Maureen M (Wife of Resident) published on 27 September 2024

Submitted via Website • Report

Overall Experience

My husband stayed at the care home for respite for 8 nights. We can't thank the staff enough for providing such a five-star service. Everyone was very friendly, helpful, accommodating and caring at every step of the way. Excellent facilities, food, care, nursing care and extras, such as a cinema, rooftop

terrace, cocktail bar and brasserie. We will definitely return.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you so very much for your lovely review. We are delighted that your husband had a pleasant stay with us and I will pass all of your lovely comments on to the staff, they will really appreciate them.

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Review of
Northcare Residences
from S R (Friend of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

My friend is in for respite care and is being looked after very well, with respect and compassion. He's happy with his room food and facilities.
The use of outside space for meeting and relaxing is so good and helps us all to relax. Concierge staff very attentive and helpful.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your review. It is wonderful to hear that Northcare Residences, Stirling was able to provide exceptional care to your friend during his stay. I have shared your kind words with the staff.

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Review of
Northcare Residences
from Jennifer G (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

Having made the hard decision for Mum to go into a care home, Northcare have treated both Mum and my family with respect and care that goes far beyond our expectations. Every one of the members of staff are friendly and go out of their way to ensure that the residents are comfortable and well looked

after. The activity programme is great with plenty of fitness classes to ensure movement, family events organised regularly are lovely with super catering and entertainment and when visiting always offered a cuppa and cake. Communication is excellent from the ladies on the front desk, staff up on the floors and management. Mum has been at Northcare for 10 months and we have seen a huge positive change in her mental health, she joins in the activities and know it was the right choice to move her to Northcare for a much better quality of life. The Northcare team feel like an extended family and I wouldn't hesitate to recommend them to anyone who is facing the difficult decision.

Reply from Angela Reid, Front of House Manager at Northcare Residences

Thank you for your lovely review and your very kind words, we are pleased to know that you would recommend our lovely home. I will pass your comments on to the staff, they will really appreciate them.

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Review of
Northcare Residences
from Sue B (Daughter of Resident) published on 30 August 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident of Northcare since December 2023 and has been supported to settle in beautifully. The staff are caring and friendly and are excellent at communicating with family about all aspects of Mum's day-to-day. The building is kept immaculate in all areas and the services provided

are second to none. Coffee and freshly made cakes are offered to visitors at all times of day and family lunches or afternoon teas are easily arranged in the private dining room or cocktail lounge. Regular entertainment is provided for residents, from pony visits, singalongs, keep fit to lectures and arts and crafts classes to name a few. Events for families to attend are organised too which are very well organised and beautifully catered. From being an eventuality that we dreaded as a family, the knowledge that Mum is in such good hands is an enormous comfort to us. I can't praise Northcare highly enough.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences

Thanks for the great review Sue. We will ensure this is passed on to everyone.

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Review of
Northcare Residences
from Claire N (Daughter of Resident) published on 21 August 2024

Submitted via Website • Report

Overall Experience

My mum has been a resident in Northcare Stirling for 7 months now. She has settled so well and continues to do so. The standard of care is met with all mum's requirements to the highest of standard. We were able to make her room familiar with family pictures from home. On entering the home you can tell

immediately how clean and welcoming it is. All staff are extremely friendly and welcoming while remaining extremely professional. I'm so happy Mum is a resident of Northcare. As a family, it has given us total peace of mind.

Reply from Jordan Simpson, Home Manager at Northcare Residences

Hi, thanks for the lovely review, I will ensure this is passed on to everyone.

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Review of
Northcare Residences
from C G (Daughter of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

The care that our dad is receiving at Northcare is exceptional. All staff from reception, to hospitality, housekeeping, carers, nurses and management treat our Dad with the utmost respect. The care and kindness shown on a daily basis genuinely warms my heart. Nothing is too much trouble and there is

never a raised eyebrow, eyeroll or sigh... all care is carried out with a smile and a great deal of compassion. The staff are ever present and chat, laugh and build relationships with the residents and their families. The medical support from Viewfield Medical Practise has also been outstanding. In addition to the wonderful care, there is a wide range of activities and entertainment, the food is made freshly in-house and the surroundings are of very high standard and well maintained. We are very grateful to everyone at Northcare. We have peace of mind each time we leave, knowing our dad is safe and being well looked after by the most wonderful team of people.

Reply from Jordan Simpson, Care Home Manager at Northcare Residences

Hi, thanks for this, will ensure to update the full care team.

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