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Care Home Owned by BCG in Aberdeenshire

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by BCG in Aberdeenshire

Only the locations & reviews in Aberdeenshire for BCG are showing below.

View the details of all 21 locations (with 536 reviews) owned by BCG

BCG Locations in Aberdeenshire (1)

 

1 Care Home owned by BCG in Aberdeenshire

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Alastrean Care Home

Tarland, Aboyne AB34 4TA 

7.6 24 reviews
"Mum was only here for a few short months but the whole team took such great care of her. Mum had issues with mobility and communication and…"   Read all 24 reviews
Location Type Care Home

Alastrean Care Home is a beautiful home set in glorious Royal Deeside amid extensive gardens, approximately 30 miles west of Aberdeen. The house now provides residential and nursing care for ex-members of the RAF and other non RAF residents. The emphasis… Read more about Alastrean Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 51 Rooms from £2,287 / week

BCG Reviews in Aberdeenshire (24)

9.1
BCG has a Group Review Score of 9.1 (9.080) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BCG must have a Review Score.

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Review of

Alastrean Care Home

from J S (Daughter of Resident) published on 10 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only here for a few short months but the whole team took such great care of her. Mum had issues with mobility and communication and she was often frustrated, but the manager and the team took time to help with this.
I live overseas and the communication was really good, they facilitated video
calls to us and were proactive about any changes.
Mum loved to get her hair and nails done and this was easy to organise.
The setting of the property is just lovely with views from every window.
Friends and family and four-legged friends were welcomed.
Staff were easy to talk to, everyone knew Mum and we were encouraged to contribute to the care plan.
When Mum died the care and communication were excellent.

Reply from David Kerr, Communications Team at Alastrean Care Home

Thank you for taking the time to write such a thoughtful review of Alastrean. It's heartening to hear how happy you are with all aspects of your mother's care, how pleasant an environment you have found the home to be overall and the great level of attention paid to communication during her time at the home. I'll be sure to relay this lovely feedback to the team.


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Review of

Alastrean Care Home

from Alison S (Daughter of Resident) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole Balhousie Alastrean is a lovely home set in great grounds for those who can appreciate them. The staff are friendly and helpful.

Reply from Anna Gunn, Communications Team at Alastrean Care Home

Thank you for your kind review. We're so pleased to hear how friendly and helpful our staff have been and that you have been able to enjoy the beautiful grounds at Alastrean. We'll be sure to pass on your comments to the team.


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Review of

Alastrean Care Home

from Maureen A (Resident) published on 25 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My main complaint is the main meals, only two courses - soup only at lunchtime. I feel that the chef does not have the allowance to buy good quality meat and fish and he is disillusioned. Good food helps the body to recover and is very important.

Reply from Anna Gunn, Communications Team at Alastrean Care Home

Thank you very much for your review. All feedback is so appreciated and we are sorry to hear that you have been disappointed with the quality of the meal options. We understand this was immediately addressed by our Operations Manager and Hospitality Specialist. However, the Home Manager will be in touch to help with any concerns you have. Thank you again.


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Review of

Alastrean Care Home

from Valerie B (Daughter of Resident) published on 21 July 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home.
Music would be entertaining for the residents.

Reply from Melanie Brockway, Brand & Communications Executive at Alastrean Care Home

Thank you so much for taking the time to write your review. We're very happy to see your ratings and will pass them on to our hardworking staff, along with your suggestion about music entertainment. Thank you once again.


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Review of

Alastrean Care Home

from D A (Next of Kin) published on 10 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor, I’m always welcomed and treated with courtesy. Staff are most helpful and always upbeat. My friend is very happy at Balhousie Alastrean Care Home and regards it as her home and family. She speaks about the staff in very positive terms and appreciates that they have jobs to get done in
her best interests. She enjoys the food on offer and comments that kitchen staff are willing to accommodate requests. I am always cheered to see how contented she is.

Reply from Melanie Brockway, Brand & Communications Executive at Alastrean Care Home

What a wonderful review! It means the world to us and our staff to hear how happy our residents are and that you, as a resident's visitor, are welcomed and looked after too. Thank you so much for taking the time to let us know that everything is as it should be for both your friend and your visit.


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Review of

Alastrean Care Home

from Stewart G (Son of Resident) published on 25 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The first review following my mother's move to Alastrean. The move was made under difficult circumstances but handled extremely well by the stand-in manager and care staff. Our early anxiety with the move was quickly replaced by relief when we noted how well she had settled in and how happy and content
she was with her surroundings and the attention given. Over the past few weeks, we have become more familiar with the visiting conditions and met more of the care staff who are all very friendly and professional - well done, and thanks to all the staff.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for taking the time to give us a review. We're really happy to hear that your mother is settling in well. Will definitely pass this on to the team at Alastrean House.


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Review of

Alastrean Care Home

from S A (Sister of Resident) published on 14 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience is as a weekly visitor. I am not the principal member of the family who is responsible for our brother's care but support my younger brother who has PoA. I find the staff extremely caring and helpful when greeting us at the door and informing us of how my brother has been health-wise.
My brother appears happy, his personal care is excellent and the activities coordinator thinks of imaginative ways to engage with him.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for writing this review. We're delighted to hear this. Our staff, including activities teams, work hard to give person-centred attention to residents so they will be delighted with this feedback.


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Review of

Alastrean Care Home

from June R (Daughter of Resident) published on 7 March 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During most difficult times during covid-19 and various storms from November 2021 until now, with power outages and fallen trees, the staff have never failed in their care and attention to my mother's needs. Despite being very busy, everyone is cheerful and willing to answer any queries. Such a lovely
place to live in beautiful surroundings. You should all be very proud of what you do.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for this lovely review. You're right, the power outages have been very challenging, but staff rose to the occasion brilliantly. Our lovely relatives helped too!


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Review of

Alastrean Care Home

from Patricia F (Sister of Resident) published on 1 November 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my brother has been excellent. The staff are so caring and patient.
Reception for visitors was lovely and relaxing and the staff took time for us too.
A great place to be when care is so good.
Staff treat my brother with great kindness and dignity.
So glad he’s safe in these lovely surroundings.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you so much for this lovely review. It means the world to our hardworking staff at Alastrean. And yes, the surroundings are amazing!


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Review of

Alastrean Care Home

from Isla F (Granddaughter of Resident) published on 16 June 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Granny moved to Balhousie Alastrean Care Home almost 8 months ago and, though it’s been a huge adjustment for her, as family, we have seen a big improvement in her wellbeing.
The carers and nurses look after her so well and, also reassure us as a family that, she is okay. I have been able to phone
any time and speak to her whenever I have asked, it’s never been an issue.
Knowing she is safe and cared for is a huge reassurance for us as a family.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for reviewing Alastrean, and we're so glad to hear your Granny has improved. Our care team will be delighted with your kind words.


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Review of

Alastrean Care Home

from Isobel B (Daughter of Resident) published on 14 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Balhousie Alastrean is set in beautiful surroundings, which lift the spirit when arriving to visit a loved one. It's only a month since Dad moved in, but since then, his health, mood and mobility have improved enormously. Moving a parent into a care home is one of the most difficult things to do in
life, and it's fraught with worries and concerns. At Alastrean they are consistently helpful, and my experience so far is that they try really hard to address any issues and always with a smile. The staff do a grand job, especially during this difficult period of time, with coronavirus dictating so much of what we may and may not do.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for your kind words, Isobel, that's lovely to hear, and we're delighted your dad has settled in so well. We'll be sure to pass this on to the hard-working team at Alastrean.


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Review of

Alastrean Care Home

from Claude J (Son of Resident) published on 14 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Balhousie Alastrean house, and the care that she received was second to none! The staff were always caring and professional and even in the Covid crisis, they took time to keep me and my family informed of how my mother was doing. They are truly a wonderful team.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for your kind words, Claude. They really are a wonderful team, and we'll be sure to pass on your comments to them.


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Review of

Alastrean Care Home

from Dawn S (Daughter of Resident) published on 4 November 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is the best care home in Scotland. All the staff care deeply about the residents’ health, safety and happiness. The only problem is the laundry staff who don’t check pockets. Twice my father’s hearing aids have gone through the wash and once his shaver! Apart from this, I’d give Alastrean
top marks. My father is happy which is more important than anything. After all, it’s only stuff! People are what matter.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you so much for your kind words. We're pleased to hear your father is happy there. Apologies for the laundry mistakes - this has been highlighted to staff.


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Review of

Alastrean Care Home

from Jilly M (Daughter of Resident) published on 27 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I'm very satisfied as long as there are no further changes in the boss! All staff are friendly, kind and do what they can in the hours given to them. Activities are not really encouraged and those offered are boring. What happened to painting and more creative things? The kitchen could do with
a shakeup, something that tastes.

Reply from Gillian Drummond, Brand and Communications Manager at Alastrean Care Home

Thank you for your review - we're glad your experience has been a happy one. We make sure to feed back all comments to staff, so will certainly make them aware of your comments on the activities. Many thanks again.


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Review of

Alastrean Care Home

from Karen H (Daughter of Resident) published on 13 March 2019

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been having dealings with Alastrean for 6 weeks, however, I find this home to be run in a very professional and friendly manner. Lovely, fresh environment set in a grand building with a history and decorated in a very contemporary manner. Beautiful landscaped gardens. All staff are very
friendly and helpful and have a caring disposition for the residents, which is extremely important. Various lounges all with good quality furniture. Even a pamper room, up to date equipment in the allocated bathrooms and excellent facilities available in each individual “flat” helping the residents make it feel like their home.

Reply from Louise Byars, Executive Manager to Tony Banks at Alastrean Care Home

Dear Karen
Thank you for your review of Alastrean House. I am delighted to hear you have been happy with the excellent care our team provide, as well as the facilities and equipment. I agree - it is a beautiful setting!
I'll ensure your comments are passed on to the team and hope to see you on your next visit.
Kind regards
Louise Byars - Executive Manager to Tony Banks


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Review of

Alastrean Care Home

from S J (Niece of Resident) published on 13 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Balhousie Alastrean is clearly understaffed. I cast no aspersions on the care staff who have to prioritise resident safety. For example, on days of particular shortage, residents are kept in bed all day. The call bell typically goes unanswered for 10 minutes. In any 40 minute visit, the bell will be
operating 30+ minutes as one call follows another. On average, visitors wait 10 minutes to be let in. Other homes are better staffed and fees are lower - so it can be done. If there is an emergency, there is no resilience in the Alastrean system, so health and safety is an issue.

Reply from Louise Byars, Executive Manager to Tony Banks at Alastrean Care Home

I'm really sorry to hear about your experiences of Alastrean, which does not reflect the excellent standards of care we expect at Balhousie Care Group.
I will ensure your feedback is passed on our Head of Operations for investigation.
Kind regards
Louise Byars - Executive Manager to Tony Banks


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Review of

Alastrean Care Home

from Andrea (Granddaughter of Resident) published on 1 October 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my daughters have been up to visit granny and granda on a few occasions and they are very happy so many things going on and it’s great as we have been able to get involved too!! The staff have all been friendly and helpful we look forward to visiting soon and see what’s happening.

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Review of

Alastrean Care Home

from Fergus K (Grandson of Resident) published on 26 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly staff and a great building and grounds. It feels more like a 5-star hotel. I have eaten there myself on a number of occasions and it has always been great. There is now loads of entertainment for the residents and the other families and friends have all been lovely.

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Review of

Alastrean Care Home

from Clare C (Granddaughter of Resident) published on 13 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was extremely sad when she moved to Alastrean but it has been the best thing for her.


The staff are so good with her and she is always smiling now.


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Review of

Alastrean Care Home

from Gillian R (Granddaughter of Resident) published on 13 September 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma is a resident here. She is so happy and very, very well looked after. She has a beautiful bedroom. I haven’t seen her looking so well and happy like this for a number of years. The whole home is gorgeous! It actually feels like I’m sitting in a 5 star hotel when I go to visit her. Keep up
the good work!

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Awards / Recognitions (7)

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