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Care Home Owned by BCG in Falkirk

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by BCG in Falkirk

Only the locations & reviews in Falkirk for BCG are showing below.

View the details of all 21 locations (with 536 reviews) owned by BCG

BCG Locations in Falkirk (1)

 

1 Care Home owned by BCG in Falkirk

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Wheatlands Care Home

Larbert Road, Bonnybridge FK4 1ED 

8.2 25 reviews
"It's fair to say reviewing a home is not easy, even unfair while a care crisis continues, fund shortages, increased costs, exasperated by…"   Read all 25 reviews
Location Type Care Home

Wheatlands is a fifty-nine capacity care home in Bonnybridge, near Falkirk, that offers a team of experienced carers who are able to tackle a wide range of personal care needs in a friendly and respectful manner. The home offers a respite service… Read more about Wheatlands Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 59 Rooms from £1,916 / week

BCG Reviews in Falkirk (25)

9.1
BCG has a Group Review Score of 9.1 (9.080) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to BCG must have a Review Score.

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Review of

Wheatlands Care Home

from H M (Sister of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's fair to say reviewing a home is not easy, even unfair while a care crisis continues, fund shortages, increased costs, exasperated by carer shortages, no matter how good, it's not home. People enter care for all reasons, fundamentally it's because they can't be cared for at home. Our sister for
respite. Our reaction re. care reports was "no" but it was recommended we should give them a chance. They were honest re. past issues, progress being made, no glossing over historic issues. We are happy to say our sister was well looked after, comfortable and respected, Staff friendly with queries dealt with. Sadly it was not the long-term place for her, but we had complete peace of mind while a home was found. One niggle, most residents choose to remain in their rooms, our sister too, meaning call buttons seemed to go off regularly which must be wearing for staff and residents. Do not be afraid to give them a chance as they continue on an upwards trajectory of being a very good care home!

Reply from Melanie Brockway, Brand & Communications Manager at Wheatlands Care Home

Thank you so much for writing your review for us. It's really helpful and important to read, what is obviously, an informed and frank perspective on the challenges faced in the sector, and doesn't, like our discussions with yourself, shirk from the difficulties that can take place. In that context, to then read how happy you have been with your sister's care, despite, as you say, not being her long-term home, is even more encouraging and throws the dedication of our team into stark relief. That you received honesty and transparency, had complete peace of mind, and your sister was well looked after, comfortable and respected, says everything, and is exactly what we strive for. Thank you once again for taking the time to write this - we will make sure your review is passed on to our hardworking staff.


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Review of

Wheatlands Care Home

from Alan I (Son of Resident) published on 20 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was unsure when I first came to the care home but the staff and surroundings have reassured me and my family members.

Reply from Jamie Hall, Brand and Communications Executive at Wheatlands Care Home

Thank you for your fantastic review. We understand entering a care home can be daunting at first, but we are so glad our hard-working staff have helped you feel at ease. We will pass on your kind words to them. Thanks again.


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Review of

Wheatlands Care Home

from E W (Daughter of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Balhousie Wheatlands' home in February 2018. My mother passed past away this past week five years later. I wish to commend the staff for their care and support throughout the time, particularly in her final days they made a very difficult time for myself and my family bearable. I can
honestly say that being in their care added years to my mother's life. The kindness, help and support were wonderful. A special thanks to the Administrator of the care home.

Reply from Jamie Hall, Brand and Communications Executive at Wheatlands Care Home

Thank you so much for your lovely review. We are so sorry for your loss, but we are glad the staff were able to make such a difficult time bearable for you and your family. We will pass on your kind words to them, and they will be so grateful to hear them. Thanks again.


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Review of

Wheatlands Care Home

from Robert R (Son of Resident) published on 22 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mother receives at Balhousie Wheatlands. She settled in well and enjoys the meals and takes part in many of the activities on offer. She appreciates the fact that she can see countryside views from the conservatory and can watch the comings and goings of the staff and
visitors. Her overall well-being has improved since becoming a resident at Wheatlands.

Reply from Melanie Brockway, Brand & Communications Manager at Wheatlands Care Home

Thank you for such a fabulous review. We appreciate you taking the time to submit it for our hardworking team. It means everything to them to see that their care makes a difference. To know your mum is settled, and getting involved with the activities, and even more so, that you can see the improvement in her well-being, will be a huge boost to our staff. We'll be sure to pass that on. Thanks once again.


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Review of

Wheatlands Care Home

from Robert R (Son of Resident) published on 9 November 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care my parent has been given over the time spent as a resident at Balhousie Wheatlands. The staff are helpful and understanding. My mother appreciates the wide range of social activities and the benefits and stimulation these provide is evident. She also looks forward to and enjoys
all her meals.

Reply from Gillian Drummond, Brand and Communications Manager at Wheatlands Care Home

We're always pleased to read that our residents are being stimulated and kept active. Lovely to hear that your mum is enjoying her meals as well. Thank you for your review.


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Review of

Wheatlands Care Home

from Agnes B (Daughter of Resident) published on 25 October 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was in Wheatlands for three months.
The staff were very welcoming to Mum and all the family.
The care was good.
My only concern would be that there needs to be more staff to meet patients' needs.

Reply from Melanie Brockway, Brand & Communications Executive at Wheatlands Care Home

Thank you for taking the time to write a review for us. We're very glad to hear your mum was cared for well and welcomed - as we would expect. We do understand your highlighting the staffing challenges facing the whole of the social care and health sector right now and would like to reassure you we are doing everything in our power to address this. Thank you once again.


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Review of

Wheatlands Care Home

from Alexander P (Husband of Resident) published on 16 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Balhousie Wheatlands for over three years and continue to be highly satisfied with the excellent standard of care and attention given to residents. The devotion and professionalism of all staff are plain to see, and despite the many challenges faced during the pandemic,
resident safety and comfort were well cared for. I recently attended one of the regular relative's meetings and was impressed by the very positive and enthusiastic effort of management and senior staff to further improve resident experiences with resident-centred initiatives. Staff training is also high on the priority list.

Reply from Melanie Brockway, Brand & Communications Executive at Wheatlands Care Home

Thank you so much for taking the time to write your excellent review. It certainly is music to our ears to read how very happy you are with your loved one's care. 'Devotion', 'professionalism', 'positive and enthusiastic' are all just what we would want to see. We will be sure to share these comments with our hardworking staff. Thank you once again.


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Review of

Wheatlands Care Home

from I M (Son of Resident) published on 19 April 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is cared for here with great dignity and my family are so reassured that mum is well looked after, considering her needs are complex, the staff have fantastic experience and training and very helpful. Families visiting their loved ones notice the exemplary work the staff do, they are a great
team operating coherently on every level. They help accommodate the needs warmly and can adapt swiftly to any situation. The staff are a credit to you from top management to the outstanding care staff.
Thanks.

Reply from Gillian Drummond, Brand and Communications Manager at Wheatlands Care Home

Hello and thank you for these very heartwarming words. We can't expect more than to provide a dignified, warm environment and skilled care. We will be sure to pass this on to the hardworking team at Wheatlands. It will make their day.


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Review of

Wheatlands Care Home

from Deb I (Daughter of Resident) published on 8 February 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a resident at Wheatlands in Bonnybridge for over four years. She deteriorated quite quickly with dementia and was placed in Wheatlands. The care and support given by the staff are fantastic, mum went from being scared, worried, confused and anxious to happy and content within the first
month. Her dementia is severe, she doesn’t recognise anyone anymore and can’t talk. The staff treat her with kindness, her face lights up with big smiles when she sees them and they treat her like family. I have no hesitation in recommending the home to other families who are worried about placing a loved one in care, a traumatic decision at the best of times! I honestly believe that the only reason Mum is still with us is due to the staff at the home, the love and affection shown for the residents make all the difference as they are part of her family as far as she is concerned.

Reply from Gillian Drummond, Brand and Communications Manager at Wheatlands Care Home

Thank you for taking the time to write and review Wheatlands. We as a company and Wheatlands as a home couldn't ask for better than to hear your mum is now happy and content. We'll pass this straight on to our Wheatlands staff.


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Review of

Wheatlands Care Home

from Helen N (Daughter of Resident) published on 6 May 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my mother receives in Wheatlands Care Home. She is so well looked after and family and friends strongly agree with how well and happy she is. Staff are so hardworking and dedicated and always so polite and helpful. The atmosphere is happy and my mother tells me the food
is good and varied. Great laundry service too and the ladies are all well turned out and cared for. Would highly recommend it to everyone.

Reply from Gillian Drummond, Brand and Communications Manager at Wheatlands Care Home

Thank you for taking the time to send us this lovely review. We're delighted to hear your feedback about Wheatlands and will certainly pass this on to staff.


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Review of

Wheatlands Care Home

from David H (Son of Resident) published on 8 April 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Balhousie Wheatlands have done a tremendous amount of work in keeping the virus risk minimised. Thankfully it's keeping the residents as safe as possible in these unprecedented times. I'm grateful for the efforts of the staff.

Reply from Gillian Drummond, Brand and Communications Manager at Wheatlands Care Home

Thank you for your kind words. We'll be sure to pass this on to the hardworking staff at Balhousie Wheatlands. It's such a boost to our care home team during trying times.


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Review of

Wheatlands Care Home

from Janice H (Daughter of Resident) published on 16 March 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Balhousie Wheatlands for a few years. I have always been really happy with the way my mum is cared for. She is always kept clean, her clothes are spotless and her hair is always kept tidy. The staff keep me up to date with any issues my mum might have. The staff are exceptional from
the nurses to the cleaners etc. I couldn’t have picked a better home for my mum. I’d give them 10 out of 10.

Reply from Grace Sloan, Operations Manager at Wheatlands Care Home

Thank you so much Janice. It is our absolute pleasure


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Review of

Wheatlands Care Home

from E M (Husband of Resident) published on 26 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and service given to my wife have been first class. The staff have been excellent to her since the first day she arrived.

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Review of

Wheatlands Care Home

from J M (Son of Resident) published on 26 February 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both the nursing staff and office staff are excellent at Balhousie Wheatlands. They are always very approachable and nothing is ever a problem whenever you need to ask about anything. They are always quick to communicate any information regarding my Mum. I and my family are so glad that we managed to
get Mum into Balhousie Wheatlands.

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Review of

Wheatlands Care Home

from M D (Son of Resident) published on 4 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management welcome and are receptive to feedback about resident's care and services provided. They respond very quickly. The staff work very hard at caring for residents, always with a smile and comforting dialogue. Wheatlands provide a range of activities for residents. The rooms and general decor
looks a bit tired in some areas mainly due to the facility being an old converted property. Wheelchair access in room and toilet could be improved. Overall I feel satisfied that my relative is in a safe/secure environment supported by very approachable staff and management who provide service with a smile.

Reply from Grace Sloan, Manager at Wheatlands Care Home

Many thanks for the review which helps us to improve the services we provide. The home is currently undergoing a period of refurbishment and hopefully this will help to improve the facilities even further.


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Review of

Wheatlands Care Home

from Aileen D (Daughter-in-law of Resident) published on 4 July 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and all the staff are very approachable and always happy to help. I feel happy in the knowledge that my Mum in Law is in a safe secure atmosphere with staff who really care and do their best for all the residents.

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Review of

Wheatlands Care Home

from D F (Granddaughter of Resident) published on 29 June 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana is always talking about how good the staff are to her. She enjoys the company and says she doesn't worry about anything. There are nice gardens for her to sit in the sun. Her room is lovely with all her own stuff in it. The staff are very pleasant and keep all our family up to date with how
she's doing. They give her confidence.

Reply from Grace Sloan, Manager at Wheatlands Care Home

What a lovely review. Many thanks from all the team at Wheatlands. These reviews help us to review the service we provide.


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Review of

Wheatlands Care Home

from Pauline D (Daughter of Resident) published on 29 June 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very family orientated relaxed atmosphere. Variation at activities to suit all abilities. Clean and homely. Staff pleasant, professional and give residents dignity on all personal occasions. Visitors and family always welcome. Nice garden areas to enjoy the good weather. In-house café - perfect with
real teacups.

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Review of

Wheatlands Care Home

from D F (Grandson of Resident) published on 29 June 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, warm staff. My nana is always clean and tidy. She is treated very well. Her dignity is always respected. There is always a relaxed atmosphere. Nothing seems to be a problem. Her room is lovely and she's gotten her on furniture bedding photos around her.
Even gets her wee brandy at night.

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Review of

Wheatlands Care Home

from Leanne A (Granddaughter of Resident) published on 22 June 2018

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran has been resident in the care home for one year. At the time she had been recently bereaved. The staff supported her through this difficult period in her life as she had been married to my papa for 57 years and she missed him terribly.


The home's Dementia Ambassadors programme enabled my

Gran to live her life to the fullest and she benefited greatly from the innovative Woodland experience which she hopes to attend again this year.

Reply from Grace Sloan, Manager at Wheatlands Care Home

Thank you for this lovely review. Your opinions are very much appreciated and help us to review the service provided.


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Awards / Recognitions (7)

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