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Care Home Owned by Priority Care in Aberdeenshire

9.2 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Priority Care in Aberdeenshire

Only the locations & reviews in Aberdeenshire for Priority Care are showing below.

View the details of all 6 locations (with 101 reviews) owned by Priority Care

Priority Care Locations in Aberdeenshire (1)

 

1 Care Home owned by Priority Care in Aberdeenshire

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Drumdarroch House Care Home

Mill Road, Insch AB52 6JA 

9.8 55 reviews
"Unbelievable. I was so taken back by the close team work. I now have a real understanding of the dedication of the staff members I now feel…"   Read all 55 reviews
Location Type Care Home

Located in the heart of rural Aberdeenshire, just off the A96, Drumdarroch House Care Home is a one storey, purpose-built care facility with a homely atmosphere for 41 clients. Drumdarroch enjoys an open aspect on the edge of the village of Insch with… Read more about Drumdarroch House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 41 Rooms from £1,135 / week

Priority Care Reviews in Aberdeenshire (55)

9.2
Priority Care has a Group Review Score of 9.2 (9.207) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Priority Care must have a Review Score.

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Review of

Drumdarroch House Care Home

from G B (Son of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well cared for in her final days. Made very comfortable and staff very caring and efficient.

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Review of

Drumdarroch House Care Home

from B R (Husband of Resident) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievable. I was so taken back by the close team work. I now have a real understanding of the dedication of the staff members I now feel so much more relaxed about my wife's life and the amazing care given to all residents.

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Review of

Drumdarroch House Care Home

from J M (Regular Volunteer) published on 24 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Drumdarroch for several years with children from a nearby nursery setting, to share intergenerational sessions with the residents which are enjoyed, and engaged in, by all generations. The staff have always supported our visits and we feel welcomed, nothing is ever too much trouble.
Seeing relationships form between children and residents is wonderful! I, along with the children look forward to our weekly visits, thank you so much for accommodating us!

Reply from Veronica Gibson, Director at Drumdarroch House Care Home

Thank you so much for your kind words and for taking the time to review Drumdarroch. This really means a lot to the team in the home. We are extremely proud of the whole staff team at Drumdarroch.


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Review of

Drumdarroch House Care Home

from Anne G (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a few months and the care she has been given has been great, everyone is very kind friendly and helpful when asking questions.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your lovely review. We will make sure all of the team at Drumdarroch are sent your review directly. It means so much to us and them to hear such positive feedback. Kind Regards


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Review of

Drumdarroch House Care Home

from Duncan T (Friend of Resident) published on 26 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly say that all the staff at Drumdarroch Home managers, nurses, carers, cleaners right through to the maintenance person are a fantastic team, so helpful, and nothing is too much bother for them. The home also has a very high standard of cleanliness. There always seems to be some sort of
entertainment/ activities going on as well with plenty of food and refreshments throughout the day. I would thoroughly recommend Drumdarroch to anyone looking for a care home for themselves or a relative.

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Review of

Drumdarroch House Care Home

from J S (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum became a resident, she and all our family have been made to feel so welcome and included. Their motto is 'If this is your mums new home, it is also yours' - and that is exactly how we have been made to feel. The management, nurses and carers always stop to say hello and engage in conversation.
Nothing is ever too much for them. They have certainly made the hard decision so much easier.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for your lovely review. We are so glad Wendy and the team have made you feel so welcome. They all do a wonderful job and they love to hear such positive feedback. Kindest Regards


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Review of

Drumdarroch House Care Home

from L P (Daughter of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother only just moved into Drumdarrock House this review is based on her welcome. The manager and staff have been most helpful and welcoming. My mother's room was arranged by ourselves but there was a lovely welcome card and flowers given for her arrival. Since then we have had only the best
attentive updates on my mother's current stay and very grateful to have found her a room.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you for reviewing Drumdarroch. We are so pleased you chose Drumdarroch for your mother. The Manager and her team will be thrilled to read how happy you have been with the welcome your mother has received. Kindest Regards


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Review of

Drumdarroch House Care Home

from C T (Niece of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming! No matter when I visit my aunt I am always made very welcome. Drumdarroch has been a "live-saver" not only for my aunt but myself also. She has such good care, that I feel safe to go visit my family without worrying about her safety. It's been treated with a makeover recently so it is modern,
fresh and a good space wherever you turn. All the staff are friendly and professional. As well as indoors the outdoors are tidy, pleasant and now solar panels too!

Reply from Andy Prior, Director at Drumdarroch House Care Home

Honestly one of the kindest reviews we have ever received. Thank you from all of us at Priority Care for taking the time to leave such a clearly heart felt review. The Home Manager and the whole team at Drumdarroch will be as thrilled as we are to read it. Kindest Regards


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Review of

Drumdarroch House Care Home

from S S (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager started, the home as a happy atmosphere, the staff are happier and there have been lots of new things such as coffee mornings, silent auction sales etc. The manager is very approachable, always has time to speak with you and always goes about and interacting with residents.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for taking the time to provide your feedback. It is greatly appreciated.


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Review of

Drumdarroch House Care Home

from K E (Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always on hand to help if needed. Areas are always clean. Activities are always on for residents. Food is good.

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Review of

Drumdarroch House Care Home

from T P (Granddaughter of Resident) published on 12 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my grandmother into Drumdarroch was a very good experience, the staff were kind and allowed us to set the room up as we wanted. The welcome card and gifts were very nice and my gran is being well looked after. The food looks and smells delicious with plenty on offer at each meal time. Both nurses
I have met are really lovely and all staff are very much resident-led, so if my gran wants to have a long lie this is no problem. We are only one week into her staying at Drumdarroch but so far it has all been very positive. Even though my gran is maybe not the easiest person right now, as a family we have been kept in the loop and reassured at every step.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for taking the time to leave a review. We are extremely proud of everything the manager and all of the team at Drumdarroch do. Your feedback means so much to us all.


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Review of

Drumdarroch House Care Home

from A M (Daughter of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Going into the home to see my mum it is a better-feeling environment and friendlier staff. The management are always ready to speak to you and answer all our queries.

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Review of

Drumdarroch House Care Home

from I H (Son of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being cared for with dignity, and respect, and she feels safe and is very happy with the kindness and empathy shown to her by all the team here. The facilities are scrupulously clean and the friendliness and warmth of the staff have been consistently outstanding. Thank you.

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Review of

Drumdarroch House Care Home

from A S (Daughter of Resident) published on 28 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is excellent. The staff are knowledgeable, caring and helpful in all aspects of care.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you very much for reviewing Drumdarroch. All of the team do such a wonderful job, it's lovely for them to hear such positive feedback.


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Review of

Drumdarroch House Care Home

from Fiona G (Regular Volunteer) published on 27 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff I have met have been extraordinary, the staff really care about the residents. They have made it a lovely little community. I go in with my dog as a therapet and we are so warmly welcomed. Everytime I go I see little touches and improvements there is a real buzz about what can
we do next. How they keep it so clean, I have no idea!
We go in after lunch and my dog struggles for find a crumb!

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you for taking the time to review Drumdarroch Care Home. We are immensely proud of Wendy and all of the team at the home. We will pass on your kind words to everyone.


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Review of

Drumdarroch House Care Home

from Neil H (Son of Resident) published on 9 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family was so impressed by the sympathetic and compassionate way the staff managed the recent inevitable decline and death of my 95-year-old aunt, who had been a resident for almost five years. This included providing extra support and care for my 93-year-old mother, who is also a resident.
That
extra care has continued, and not just for my mother but for the wider family, too. We are always made to feel welcome no matter how busy the staff appear to be, and we appreciate the patience and the friendly approach of everyone in every role. The quality of the food is astonishing. Attending a care-review meeting, I was served a delicious French patisserie and asked which delicatessen had provided them. It turned out that these had been created in the home's own kitchen. I am notified about any concerns that the staff have about my mother's health or spirits, which gives the wider family confidence that she lives now in a safe and caring environment.

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Review of

Drumdarroch House Care Home

from M S (Friend of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend received outstanding care at Drumdarroch House Care Home. All the staff have been very professional and welcoming making everyone feel at home. Especially important to acknowledge the professionalism, integrity and advice given during end-of-life care.

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Review of

Drumdarroch House Care Home

from Graham M (Son of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of improvements to the home itself, for example new slip free wooden flooring throughout the home and new blinds in each room. All this was done quickly and smoothly with little disruption.
Also lots of person to person improvements taking account of residents, staff and relatives opinions, for
example making playing games for the residents bespoke to what they like rather than a group take it or leave it.
Lots of activities to promote the home for example bake days which raised funds for the home and was very enjoyable to participate in.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for your kind words and for taking the time to review Drumdarroch. This really means a lot to the team in the home. We are extremely proud of the whole staff team at Drumdarroch.


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Review of

Drumdarroch House Care Home

from E S (Next of Kin) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management has been in place, I see a positive change at Drumdarroch House. Staff appear to be happier, and there has been a positive change in record keeping. I feel happier regarding my Mum’s care. I feel if I have any concerns, I can approach the staff, or manager and feel that my concerns
will be listened to and addressed. I am my mum’s voice, she is unable to speak for herself.

Reply from Andy Prior, Director at Drumdarroch House Care Home

Thank you so much for taking the time to review Drumdarroch. It's great to hear how happy you are with the manager and her team.


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Review of

Drumdarroch House Care Home

from Denise F (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always says how happy she is there and that the staff are funny and kind. I have always found the staff to be efficient, professional and helpful. The rooms are orderly and there always seem to be events and activities on.

Reply from Andy Prior, Director at Drumdarroch House Care Home

We very much appreciate your words of praise for the carer & the whole team at Drumdarroch. They all work hard to ensure the highest standards of care are provided. These reviews are a lovely way to recognise this hard work.


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