Macklin Care Homes in County Londonderry | 2 Care Homes

Review of
Milesian Manor Lifestyle Care Home
from Jacqueline M (Daughter of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

Our Mum has lived in Milesian Manor for almost 3 years. It is a beautiful home with excellent facilities. The staff are amazing, caring, friendly and gentle with her. Nothing is too much trouble for them. The nurses are vigilant and professional and we are kept informed of anything we need to know.

There is a great range of activities which Mum is encouraged to join in with and Saturday tea parties which she loves. The staff recently helped us with a fantastic family party for her 80th birthday which was an amazing day for us all. She gets her hair done in the home every weekend and is always clean, comfortable and very well looked after. It is wonderful that we are able to visit with Mum to spend quality time, even if it's just to hold her hand while she snoozes. The quality of her care in Milesian Manor allows us that luxury, this time is so valuable to us and we could not have asked for better residential care.

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Review of
Milesian Manor Lifestyle Care Home
from M W (Son-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mother in law resides in Milesian Manor Lifestyle Care Home. The staff and management have been incredibly supportive to my wife and her family throughout her time there. My mother in law is content and well cared for in beautiful surroundings, by compassionate and caring people.

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Review of
Milesian Manor Lifestyle Care Home
from G M (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I find the staff to be very pleasant and treat my father with dignity and respect. The food provided is of a good quality. The rooms, bathrooms and corridors in the home are kept very clean. The reception is always decorated for whatever event is coming up i.e. Christmas, Easter etc.

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Review of
Ratheane Private Nursing Home
from Valerie C (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident of Ratheane since Feb 24. In these past 12 months, I have got married in Ratheane all planned and organised by the home itself so my mum could be a part of it. My mum is so content and happy and the staff go above and beyond. Not just careers but family.

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Review of
Ratheane Private Nursing Home
from John D (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

First-class experience from a dedicated team. Great care was shown to my mum. Much appreciate and highly recommend this nursing home. The care was second to none and the cleanliness of the rooms are a high standard.

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Review of
Milesian Manor Lifestyle Care Home
from Lorraine F (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Dad has just recently moved into Milesian Manor. Myself and my brother are very happy with the care Dad is getting and how pleasant the staff are.
We were unsure how things would be when we moved Dad but very happy we did.

Reply from Lois Edgar, Digital Marketing Executive at Milesian Manor Lifestyle Care Home

Thank you for taking the time to review Milesian Manor. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. I will ensure the team at Milesian Manor reads your kind words!

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Review of
Milesian Manor Lifestyle Care Home
from Paul M (Husband of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The care home has made a very difficult time a lot easier to deal with, the home itself is excellent and the staff go above and beyond. The fact that each resident has their own room which still grants them privacy.

Reply from Monica Diamond, Macklin Care Homes at Milesian Manor Lifestyle Care Home

Thank you for your lovely review. We pride ourselves in the high standard of the home but more importantly the standard of care.

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Review of
Milesian Manor Lifestyle Care Home
from I M (Son of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My 95-year-old father lost his mobility and required full-time care after a serious illness. After visiting a number of homes in the area where his 91-year-old wife lives we selected Milesian Manor as best suited to Dad's needs. The home resembles a 4 or even 5-star hotel. Facilities including individual

bedrooms are excellent creating a homely and family-like environment. This has regularly been commented on by other family members and friends who visit Dad. Daily activities are organized by the home to entertain and enhance the resident's experiences. The staff are superb and can not be praised enough for all the care they provide. Their friendly approach and individual engagement with Dad are very reassuring. They always keep you informed of any concerns or worries they may have and regularly go that extra mile to ensure that the best care is always provided. My dad views them as his friends and this speaks for itself.

Reply from Monica Diamond, Macklin Care Homes at Milesian Manor Lifestyle Care Home

Thank you for your lovely review. We are so glad you are happy with the standard of care.

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Review of
Milesian Manor Lifestyle Care Home
from J J (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

My mum lived with me for a short period of time, but unfortunately, she got to the stage where she needed 24-hour care. She has not been a resident long in Milesian Manor, but our first impression we were amazed, the home is very modern you would think you were staying in a hotel, it is very clean,

spacious all rooms have their own en suite. There appear to be lots of fun activities during the week. They have a cinema room, and a bar, but have not figured out if they serve actual alcohol lol. Spa facility. Staff are friendly and answer any questions you have. Overall, a very quirky care home.

Reply from Lois Edgar, Digital Marketing Executive at Milesian Manor Lifestyle Care Home

Thank you for taking the time to review Milesian Manor. We are pleased the service you are receiving lives up to the expectations for your loved one. Their wellbeing and fulfilment is our utmost priority. I will ensure the team at Milesian Manor reads your kind words!

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Review of
Ratheane Private Nursing Home
from Joan S (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

Thank you to all staff members for their kindness and care of my mother. She was in residential care for ten months and we could not ask for better care. Thank you very much for all that you did. My mother enjoyed the food and got to know several of the other residents which made it easier for her to

settle.

Reply from Lois Edgar, Digital Marketing Executive at Ratheane Private Nursing Home

Hi Joan, thank you so much for taking the time to review your experience of care. We are glad to hear your mother enjoyed the food at Ratheane and made some friends along the way. Your feedback is very appreciated and I will make sure it is passed on to the staff in the home!

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Review of
Ratheane Private Nursing Home
from Louise M (Daughter of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience

My mother spent her last three weeks in Ratheane Private Nursing Home and I have to commend the staff who were fantastic with her. All the staff did their very best for her and I can't thank them enough.

Reply from Christine Thompson, Regional Manager at Ratheane Private Nursing Home

Thank you for your kind words, we appreciate how difficult a time it can be when you lose a loved one and we really appreciate that you took the time to post this review. We really appreciate all the feedback we receive and it is so important for the staff who work really hard. Thank you again we will ensure that this is passed on to the staff. Take care.

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Review of
Milesian Manor Lifestyle Care Home
from N B (Daughter of Resident) published on 16 May 2023

Submitted via Postal Card • Report

Overall Experience

We have visited our parents on many occasions and are very impressed by the kindness and care of the staff. The rooms are clean and bright, well kept and comfortable. We are listened to by management to help make our parents stay as comfortable as possible. Excellent links with the GP and very good

accompaniment for appointments outside of the home.

Reply from Christine Thompson, Regional Manager at Milesian Manor Lifestyle Care Home

Thank you so much for your kind words and comments, we are delighted that you are happy with the care and kindness shown. We are always keen to get feedback on our care and this is especially important to the staff who work so hard. Thank you so much we will share this with the staff.

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Review of
Ratheane Private Nursing Home
from Kathleen B (Widow Widower) published on 10 October 2022

Submitted via Website • Report

Overall Experience

I cannot praise Ratheane highly enough. Each and every one of the staff made my husband and myself feel special and loved up to the day he died there. The staff kept me informed every step of the way when there were problems or hospital visits necessary.

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Review of
Milesian Manor Lifestyle Care Home
from Josephine W (Daughter of Resident) published on 24 August 2022

Submitted via Website • Report

Overall Experience

My mother spent two weeks in Milesian Manor Care Home for rehab following a stay in hospital for a UTI. She arrived in Milesian Manor on 6/4/22 and required antibiotics on 8/4,22 for the same UTI. The nursing care in Milesian Manor was exemplary. I never had to ask the nurses to check her condition

- it was always done. The nursing and care staff were very friendly and kind to her. My mother is a small eater at the best of times and when unwell even more so but she actually put on weight during her stay there. Her room was bright, always clean and the chairs very comfortable. It felt like a home rather than an institution. I would highly recommend this home.

Reply from Catherine Rooney, Gareth's PA at Milesian Manor Lifestyle Care Home

Thank you so much for taking the time to write this review, we were honoured to look after your mother. Thank you for recommending our home.

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Review of
Ratheane Private Nursing Home
from Les M (Son of Resident) published on 19 August 2022

Submitted via Website • Report

Overall Experience

My parents have been residents in Ratheane for the past six months (nursing care and dementia). Overall we have found the standard of care to be very good. The staff are professional, friendly and supportive and when there have been some minor issues these have been quickly resolved. The food is good

and very much to their taste. The laundry service has improved greatly. Management are friendly and very helpful. There are plenty of activities which my parents do enjoy.

Reply from Monica Diamond, Macklin Care Homes at Ratheane Private Nursing Home

Thank you for your review. We are keen to hear from families and continually improve our standards.

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Review of
Milesian Manor Lifestyle Care Home
from Lorraine C (Daughter of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience

I cannot praise the management and staff of Milesian Manor Lifestyle Care Home enough. The staff are so warm and friendly, and my mum is very well settled there. She enjoys the food and loves her room. I think that during the pandemic, Milesian Manor Lifestyle Care Home managed the care of residents

brilliantly, and the liaison between the staff and families was superb. I know there were a few outbreaks of Covid-19, but again, they all minimised the risks in an extremely exemplary manner. Well done to everyone in Milesian Manor Lifestyle Care Home.

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Review of
Milesian Manor Lifestyle Care Home
from Roger B (Son of Resident) published on 20 April 2022

Submitted via Website • Report

Overall Experience

Our mum has been a resident for 3-4 months now and this is the 4th care home that she had been in for one reason or another in the past 2 years. This facility far exceeds her previous placements in terms of the ambience and provision of a very plush and comfortable room and common rooms, but also in

terms of the very understanding and caring approach given by all of the staff.
We have had good experiences with some staff in other homes but everywhere she previously stayed, there were one or two staff who were not as professional. That is not the case here. Our mum presents some challenging behaviour at times but this is managed with compassion, understanding and professionalism that must be acknowledged in such a review.
We are delighted even if it means that we have to drive 45 minutes now instead of 5-10 minutes in the past. Thanks, Milesian Manor. Long may our association continue.

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Review of
Ratheane Private Nursing Home
from Gwynneth S (Daughter of Resident) published on 30 March 2022

Submitted via Postal Card • Report

Overall Experience

All the staff in every department are wonderful. I am always made to feel welcome when visiting. Mum is well cared for. I appreciate the work involved especially over the last two years with staff shortages. Well done to you all. Thank you so much.

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Review of
Ratheane Private Nursing Home
from Ruth L (Daughter of Resident) published on 11 September 2020

Submitted via Website • Report

Overall Experience

My father was in this place for five long weeks, where unsatisfactory care was given. During this COVID situation, we were advised that the home had no means to which the residents could communicate with the family. There was no iPad or iPhone offered for us to have face to face communication when we

were not allowed to visit. We were told off for phoning more than once a day, which we found very distressing when we could not visit, nor have technological means to communicate. We found the staff's attitude indifferent and rude, where we believed compassion was in order in this regard, due to the COVID restrictions. My father advised the food was poor and his laundry went missing. After an unsighted fall, my father was admitted to the local hospital, from there he spent the last three weeks of his life at another care home.

Reply from Christine Thompson, Regional Nurse Manager at Ratheane Private Nursing Home

We are saddened by this review especially during this very difficult period of the Pandemic. Due to COVID, we had to stop all internal visiting of relatives but during the 5-week stay in the home, 13 window visits occurred. Daily calls were made to one family member by the staff to give them an update as well as the comms mentioned. We fully appreciated that this was a very difficult time not having open access to the home and their loved one, however, we still needed to be able to have the time to deliver the care and therefore families were asked to limit their calls to once daily to the home.
We provide a lot of training to ensure staff are approachable and understanding, if it’s felt that anyone is rude or indifferent we would welcome details of this so that we can investigate and address this.
We are sorry that you feel your experience with our home was unsatisfactory and we are very sorry to hear about the loss of your father.

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Review of
Ratheane Private Nursing Home
from Adrian M (Son of Resident) published on 2 March 2020

Submitted via Website • Report

Overall Experience

Very pleased with this care home and the staff are excellent, the manager is a very nice lady and good at her job. I am more than happy with how my mum is cared for. Thank you very much.

Reply from Catherine Rooney, Gareth PA at Ratheane Private Nursing Home

Thank you so much for taking the time out to review Ratheane, we are overjoyed that you are more than happy with how your mother is cared for with us. It is a pleasure to have her with us.

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Care Homes Owned by Macklin Care Homes in County Londonderry

Macklin Care Homes Locations in County Londonderry (2)

Macklin Care Homes Reviews in County Londonderry (29)

Milesian Manor Lifestyle Care Home

Milesian Manor Lifestyle Care Home

Milesian Manor Lifestyle Care Home

Ratheane Private Nursing Home

Ratheane Private Nursing Home

Milesian Manor Lifestyle Care Home

Milesian Manor Lifestyle Care Home

Milesian Manor Lifestyle Care Home

Milesian Manor Lifestyle Care Home

Ratheane Private Nursing Home

Ratheane Private Nursing Home

Milesian Manor Lifestyle Care Home

Ratheane Private Nursing Home

Milesian Manor Lifestyle Care Home

Ratheane Private Nursing Home

Milesian Manor Lifestyle Care Home

Milesian Manor Lifestyle Care Home

Ratheane Private Nursing Home

Ratheane Private Nursing Home

Ratheane Private Nursing Home

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