Glen Road, (entrance via Shaws Road), Belfast BT11 8BU
"My mother had been a resident at Colinvale Court Nursing Home for just over 3 years. Sadly she passed away 3 weeks ago. I would just like…" Read all 76 reviews
Colinvale Court Nursing Home for EMI provides care for older people who are Elderly Mentally Infirm (EMI) and those with dementia. The home has single rooms, communal lounges and dining areas and domestic style kitchens. Residents at the home can… Read more about Colinvale Court Nursing Home for EMI
Glen Road, (entrance via Shaws Road), Belfast BT11 8BU
"The staff of Louisville are always pleasant and friendly. My mother receives a good standard of care at the home and is very comfortable…" Read all 42 reviews
Louisville Nursing home was established in the early 1990s and provides two-storey single accommodation for older people who require nursing care. The home provides care for older people living with a range of health conditions and nursing needs… Read more about Louisville Nursing Home
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Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Dear Catherine, We will look in to your concerns to improve our practice. We are glad that you are happy with your Dad's overall care from current care facility. Apologies for causing any distress from our care home and you are very welcome to come back to us for any further discussion. Thank you for your feedback and we are happy for any responsible authorities to view home with any suggestions or recommendations also to see our hard work and loving care towards our residents .
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Submitted via Website • Report
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you so much and all your family for such great support for us. Thank you for all your kind words it means a lot.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Hi Marine we can’t thank you enough for your kind words. You were very supportive to us. Thank you for everything and it was our pleasure to look after your mum.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you so much for your valuable comments.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you Caomihe for all your help and support for us .
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you for your valuable comments. It’s a pleasure to look after your dad. Thank you for all your kind support. I will discuss with activity coordinator and focus on more activities for him.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you so much Kathaleen for your review and we are very happy that you are satisfied with our care. Thank you for all your support.
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Submitted via Postal Card • Report
Reply from Barry Murphy, Manager at Louisville Nursing Home
Thank you for your response and feedback. We'll share this with the rest of the team.
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Submitted via Postal Card • Report
Reply from Barry Murphy, Manager at Louisville Nursing Home
Thank you for taking the time to leave us a review. We greatly appreciate your ongoing support.
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Reply from Barry Murphy, Manager at Louisville Nursing Home
Many thanks for your review. We're very pleased that you're satisfied with the Care provided in the Home. However, if there's anything further that we can provide please do not hesitate to speak with me or a member of the team.
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Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Hi, Ciara thank you so much for the such great feedback and also for all your support. It's a pleasure to look after Mum. We will continue with our love and care for your mum. Kind Regards.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you so much for your great feedback. You are always supportive of the home and understanding. Glad that you are happy with our care. Kind regards.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you so much for your kind words and it's much appreciated. Good that we hear positive feedback about the care. Kind regards.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you for your feedback regarding Dad's care. Your understanding is much appreciated and you have always been there to support us. Many thanks from all at the Colinvale family.
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Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Dear Marcella,
Many thanks for your review and your review will boost our confidence. It's a pleasure to look after your mum. We all know how much you have supported us all the time, especially with all difficulties. On behalf of our Colinvale family, again thank you ever so much for your great support.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Dear Stuart, We are so sorry that you have had a negative experience with our home. Our aim is always to provide the best quality of care to our residents and also to support their families. Unfortunately, there are times that a person's needs change and no longer be safely cared for in a care setting even with all efforts. Our priority is the safety of your mum and her comfort. We can understand that it's hard for the family to move your relatives into new settings. It was a pleasure to look after your mum and as you know that she needs a good quality of life which you will understand when her situation changes. I am happy to discuss with you for any clarification. We are working hard to provide an outstanding quality of care. We are again deeply sorry that you had this experience with our care home and did not meet your expectations.
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Submitted via Website • Report
Reply from Mrs Vincent, Nurse Manager at Colinvale Court Nursing Home for EMI
Thank you so much for your valuable comments about care. You always supported us in all our hard times and you are such a great care partner for Mum.
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