Pearl Healthcare Group in Lincolnshire | 3 Care Homes

Review of
Kimberley Care Village
from Marie F (Daughter of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

My father has been in Kimberley Care Village for a year and a half now.
I can not recommend this place enough to people!
My dad has Huntington's disease and they have taken every single step they can to ensure my dad had a safe transition and have completely followed through on promises to make sure

he gets the best care possible.
They have provided two chairs for him already (he moves a lot so they break easily)
It is always clean, tidy, professional in atmosphere and there is always someone to speak to if we have anything we are worried/anxious about.
They have gone above and beyond with service, time, care and listening.
All the staff are beyond compare!
Thank you Kimberley Care Village and all the staff past and present. You are all absolutely amazing and have made my dad so incredibly safe. He loves you all, as do we!
Thank you.

Reply from Gill Morgan, Manager - Kimberley Care Village at Kimberley Care Village

Thank you so much for your review, which means so much to us. It is so reassuring to know that you feel we are providing the highest care and support for your lovely Dad. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Charlotte B (Daughter of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience

Lovely place, very clean and kind staff. The owner and the manager have gone above and beyond for my mum to ensure she is happy and well cared for. All the staff are wonderful in fact! They make my mum laugh when she's feeling a bit down, they spend time with her, take her out for walks when she's feeling

confused and bring her tea and biscuits between meals. Their communication has been fantastic, I'm able to call for an update whenever I like, myself and my family are made to feel welcome during every visit. My mum is happy and safe and she thinks the food is very good. Can't thank you all enough! I would recommend it to anybody.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Susan F (Daughter of Resident) published on 10 September 2024

Submitted via Postal Card • Report

Overall Experience

Since being a visitor here for the last 6 months, I have noticed a vast change for the better. This I am sure is due to the caring staff and the incredible management. I have no worries regarding leaving my family member at this home. The care and devotion they give to their patients are second to none.

If you have any queries you just chat to the manager and they are sorted very quickly. I would recommend this home to anyone who needs 24-hour care of their loved ones.

Reply from Gill Morgan, Manager - Kimberley Care Village at Kimberley Care Village

Thank you so much for your kind words, it is very much appreciated and valued.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from P C (Son of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience

Since moving Dad from a previous home he seems much happier. The staff are very friendly and helpful, they all get to know Dad which is good.

Reply from Gill Morgan, Manager - Kimberley Care Village at Kimberley Care Village

Thank you so much for your positive feedback, it means a lot to know you are very happy with the service our caring staff provide to your dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from G S (Sister of Resident) published on 1 July 2024

Submitted via Website • Report

Overall Experience

The care that my sister continues to receive is above and beyond my expectations. Knowing that all her needs are met professionally and compassionately gives me a great deal of peace of mind. My sister is almost a 2-hour journey away from where family lives, so contact by telephone is really important.

The staff always find time to answer the phone and I have never had a call where staff have been too busy to answer my queries and provide updates on how my sister is. The home is run as a large family, where both residents and staff matter. Some people only comment when they have a problem or complaint, but for me, it is the greatest pleasure to say what a blessing it was that they came forward to offer to care for my sister.

Reply from Rachael Dunn, Manager at Capricorn Cottage

Thank you for your lovely words. The team are amazing and always go the extra mile to support the people we look after. It has been a pleasure to get to know your sister more and to support her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from Anne W (Relative of Resident) published on 24 August 2022

Submitted via Postal Card • Report

Overall Experience

The care offered by the Capricorn Cottage Care Home staff to our LD relative is excellent. With understanding and patience, they encourage, include and support living life to the full through their different expertise. From seniors, care workers, night staff, housekeepers, chefs, activities/visits,

drivers and maintenance led by an experienced management team the opportunities offered at Capricorn Cottage are considerable. The single-storey, spacious home situated in pleasant grounds is always welcoming.

Reply from Rachael Dunn, Registered Manager, pending registration at Capricorn Cottage

Thank you so much for the lovely comments in relation to your observations of the care and support your relative receives at Capricorn Cottage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from M A (Wife of Resident) published on 5 October 2021

Submitted via Postal Card • Report

Overall Experience

All the staff and management have been absolutely fantastic with the care for my husband. They have gone above and beyond with the care, dignity, and respect for him. Not only have they looked after my husband but they have looked after me and supported me through an incredibly difficult period. I would

highly recommend Kimberley Care Village.

Reply from Helen Walters, Home Manager at Kimberley Care Village

It’s our absolute pleasure and honour to support our residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Jill D (Daughter of Resident) published on 29 September 2021

Submitted via Postal Card • Report

Overall Experience

Extremely lovely care home. Staff are friendly, empathic, and caring. The home is clean and welcoming. The manager cares for residents and their family. Couldn't wish for a nicer place for mum to be.

Reply from Helen Walters, Home Manager at Kimberley Care Village

Thank you for your kind words. We understand that we are looking after a much-loved relative and appreciate how stressful the process of finding the right home can be. We enjoy seeing our residents and their families become part of our Kimberley family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Christine P (Daughter of Resident) published on 28 July 2020

Submitted via Website • Report

Overall Experience

Thank you for allowing myself, my daughter and grandsons, plus my sister and brother-in-law to visit my mum yesterday. It was lovely to see her, she was especially pleased to see her great-grandsons and granddaughter, maybe not so much myself and sister which I can understand as she thinks we made her

move there. It is obviously the best place for her. I have spoken to various members of your staff especially one who all say she is fine, which as a daughter is all I can ask. Thank you all for all you do, it really is appreciated by us all. Stay safe all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from D P (Daughter of Resident) published on 12 November 2019

Submitted via Website • Report

Overall Experience

I don`t know how to express the gratitude I feel to this care home. My dad passed away here a year ago and then they looked after my mum until she passed away last week. Both my parents had full capacity but they felt safe and secure here, to my mum this was her home. We have had experience of two other

homes - neither could hold a candle to here. The staff are amazing and we will miss them all. I can say a massive thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from Linda G (Mother of Resident) published on 31 July 2019

Submitted via Postal Card • Report

Overall Experience

Good experience. Everyone is helpful and friendly. Nice and clean home, always kind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from D B (Sister of Resident) published on 31 July 2019

Submitted via Postal Card • Report

Overall Experience

I have noticed a considerable improvement over the last couple of months in many aspects of care home services. Residents and staff are much happier and more approachable. More care is being given to resident sand more time is spent motivating them. More activities and trips are being arranged for residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Leslie W (Son of Resident) published on 9 April 2019

Submitted via Postal Card • Report

Overall Experience

This care home has some very caring staff. They treated mum with the utmost dignity and it was never too much trouble for them to discuss mum's requirements and how best they would implement them. Always with mum's interests at the forefront. They have a splendid team there and welcome you as a part

of their family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from Martyn W (Father of Resident) published on 16 February 2019

Submitted via Postal Card • Report

Overall Experience

My daughter always shows great excitement when we enter the car park of Capricorn Cottage and once inside is immediately at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Maureen W (Wife of Resident) published on 30 January 2019

Submitted via Postal Card • Report

Overall Experience

We would like to congratulate all the staff and carers at Kimberley Care Village which presents a caring and happy atmosphere. They all work extremely hard to look after and care for the residents. They also give care and attention to the family.
However, there appears to be a shortage of carers as

often the staff are rushed off their feet even though they never grumble and plod on.
The new kitchen and dining room has greatly improved. The cooks do a great job and the food has been improved and enjoyed.
Entertainment could be improved and motivated eg when the line dancers come monthly, they sing and dance and encourage the residents to clap and sing and join in the fun. This needs to be done more often.
Some of the residents do not receive visitors, could volunteers be prepared to visit and talk to them?
XMAS DAY - We stayed with our family for a few hours and the staff were excellent and the food looked delicious. The staff worked hard to make sure everyone had everything they needed. I did notice however that there were no special clothes, crackers or cold drinks but then again it all went well with the carers working very hard. No entertainment afterwards.
XMAS PARTY - The singer was good but left after half an hour. The carers children enjoyed Father Christmas but shame there was no games or sing-song for the residents. Then again, the carers were working hard to entertain everyone. No tea or minced pies available.
The first-floor corridor has only one bathroom/toilet but not available for visitors! The carpets need refurbishing both corridors and rooms. The lounge could be improved. No seat for visitors in the room as it is needed for hoist arrangements.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from P C (Stepson of Resident) published on 28 January 2019

Submitted via Postal Card • Report

Overall Experience

Overall, Kimberley Care Home is quite good but I think at times this is understaffed. The staff are all nice and I think they do a good job. I wasn't very impressed with the Christmas party or Christmas Day activities.
Residents don't seem to get many activities or days out. Maybe it's staff shortages.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you for your comments. Further to our conversation regarding these concerns, we tailor our activities to the needs and desires of all our residents and whilst staff may not have been visible when you visited, they will have been around the home caring for our residents. I hope that our discussion offered you some reassurance and look forward to your next visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from June E (Respite Resident) published on 14 January 2019

Submitted via Postal Card • Report

Overall Experience

If you need a care home this cannot be bettered.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you so much for your positive comments June, I know the staff team will really appreciate your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from S G (Friend of Resident) published on 11 January 2019

Submitted via Postal Card • Report

Overall Experience

I have visited my friend over a period of many years at various homes. The latest being Capricorn Cottage. The standard of care and cleanliness has varied over the years but over the past months, he's improved greatly. As you walk through the door, it feels like entering a real home (not a home). No

odour, everything bright and clean, residents occupied and staff friendly and efficient. Well done.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Capricorn Cottage
from Julie B (Friend of Resident) published on 11 January 2019

Submitted via Postal Card • Report

Overall Experience

The staff are always friendly and helpful and interact when the residents. There is obviously a bond. Everything is always clean, bright and cheerful and the residents happy and smiling.
Activities keep them occupied, they are well dressed, hair styled, nails clean. In fact, it reminds me of a happy

family. Talking to staff members, it is obvious they love their job. Having worked in care/nursing homes positions for over 15 years, I am extremely impressed with Capricorn Cottage.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kimberley Care Village
from Allan G (Son of Resident) published on 8 January 2019

Submitted via Postal Card • Report

Overall Experience

I visited the care home both in February and December this year. In February I noticed my mother had eye discharge and the eyes were not cleaned.
Today in December however, she had been well groomed and smart in appearance. All staff were friendly and respectful.

Reply from Nadine Vail, Home Manager at Kimberley Care Village

Thank you so much Allan for your comments I will make sure I feed them back to the staff team we really appreciate the support you provide both your mum and the staff team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Pearl Healthcare Group in Lincolnshire

Pearl Healthcare Group Locations in Lincolnshire (3)

Pearl Healthcare Group Reviews in Lincolnshire (42)

Kimberley Care Village

Kimberley Care Village

Kimberley Care Village

Kimberley Care Village

Capricorn Cottage

Capricorn Cottage

Kimberley Care Village

Kimberley Care Village

Kimberley Care Village

Kimberley Care Village

Capricorn Cottage

Capricorn Cottage

Kimberley Care Village

Capricorn Cottage

Kimberley Care Village

Kimberley Care Village

Kimberley Care Village

Capricorn Cottage

Capricorn Cottage

Kimberley Care Village

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers