Buckland Care Ltd in Wiltshire | 1 Care Home

Review of
The Orchards Residential Home
from Mike J (Son of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

Can't praise the staff at the Orchards highly enough, when my Mum moved to the Orchards her health wasn't great but, while her dementia has got worse, her health has improved immeasurably, she receives regular meals, takes her medication and is well looked after 24*7. She is happy in her "own world",and

always clean and well dressed.
When I visit the staff are all very friendly to both myself and my Mum, the home is very clean and they also have a social media page where I can see the activities taking place and often see a picture of my Mum which is really lovely.
So glad I choose this home for my Mum, the staff do a fantastic job !!!!!

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you Mike for taking the time to review our care home.We are privileged to look after your wonderful Mum.I will pass the review on to our team.

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Review of
The Orchards Residential Home
from Michell Y (Daughter of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at the home have provided Mum with a safe, happy, welcoming environment since she became a resident in August 2024.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you Michell, the team welcome your review and are very glad that your Mum is settling well into her new home.

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Review of
The Orchards Residential Home
from S M (Daughter of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

My mum moved into The Orchards back in August after being diagnosed with dementia earlier this year. At first, I was very sad that Mum had moved into a care home, but I knew that it was for the best. Now, after five months at The Orchards, it's the best decision we could have made. Mum has settled in

very well. The staff are brilliant, Mum is very well looked after 24 hours a day. The care home and staff make you feel very welcome whenever you visit, nothing is too much for them. Well done and a big thank you.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Hello S, thank you for taking the time to review our care home. The team are really happy to have your Mum with us. Thank you

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Review of
The Orchards Residential Home
from Christine C (Daughter-in-law of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My husband's stepmother was cared for very well at The Orchards. She was treated with courtesy, friendliness and affection. Staff were helpful and supportive of us as a family, and the staffing levels were consistently high. A choice of comfortable lounges meant that sitting in the communal areas was

an option for everyone. The Orchards is a well-run home from home; alas Stepmum wasn't well on arrival and couldn't really benefit from the lovely garden and excellent activities but was safe and comfortable in her last months. Food was always well prepared, nutritious and tempting!

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you Chris for taking the time to review our home at this sad time for you and your family. I will share your review with our team. Thank you again.

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Review of
The Orchards Residential Home
from Helen N (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

Dad's life has turned around since he moved into The Orchards. He has put some weight back on, his skin condition and colour have improved and we are seeing sparks of his old personality and humour. He has made friends and is joining in with some of the activities, which I think are outstanding. Life

has really improved for the family too - we have complete confidence in the staff. It's a huge relief to know that he is safe and happy.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our home. We are so please your Dad has settled into the home and is starting to enjoy his new surroundings and making friends. I will pass on your review to our team.

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Review of
The Orchards Residential Home
from G W (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience

As a family, we are so happy we chose The Orchards for Mum. For 5 years, we felt Mum was well cared for and loved by The Orchards team. Felt Mum made some good friends whilst she was there.
Always felt welcome, and we have some good memories of happy times, fun and laughter with Mum and cups of tea!

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you. Your Mum was such a character and it was an honour for the team to care or your Mum.

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Review of
The Orchards Residential Home
from Sandra W (Stepdaughter of Resident) published on 21 May 2024

Submitted via Postal Card • Report

Overall Experience

This is an amazing home. My stepmum is so well looked after. Nothing is too much trouble for the carers. The activities are sincerely awesome. So much for her to do and enjoy. We have left knowing she is well looked after and very contented to be at The Orchards.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review the home, care and activities. We, as a team, are very glad to see your review.

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Review of
The Orchards Residential Home
from S S (Son of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

A great home with a big heart!
Mum spent the last 2 years of her life here and enjoyed the warmth and support of staff and fellow residents alike. She enjoyed the community feel of the main lounge where the vibrant and attentive activities team showed love, attention and encouragement even when Mum

was having a down day. I always felt welcome and nothing was ever too much trouble for the care team. I commend those in housekeeping, catering and maintenance services who provided superb support 24/7.
I live a few hours away and I greatly appreciated being able to call at any time of day and night - the whole management team at The Orchards should be congratulated for the caring culture and family environment which they have created - it has not happened by accident!
My sister and I visited the home the day after Mum passed away (at the hospital) - there were tears, hugs, cakes and laughter as we remembered together Mum's 2 years at The Orchards. Thank you all so much.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

It was a pleasure for the whole team to look after your late Mum and get to know you and your Mum's family. Thank you for taking the time to review our resident's home at this very difficult time for you all. I will pass your comments on to the whole team.

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Review of
The Orchards Residential Home
from H W (Daughter of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

I find the home very welcoming, warm and friendly. The reception staff are very helpful if you have any questions or concerns.
The care staff are very good with my mum, they always greet her with a smile and have a laugh with her, which shows that they have my mum's well-being at heart.
The entertainment

is fun, and they always encourage my mum to join in with the activities.
All the staff at The Orchards are excellent and very hard-working.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our resident's care home. The team are so pleased you are happy with your lovely mum's care. I will pass on your comments to the team.

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Review of
The Orchards Residential Home
from S W (Wife of Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience

Our experience at The Orchards has been excellent from the first day of my husband's care. As a family, we were so anxious about my husband and their father having to go into care. We were welcomed with open arms and kindness. There are always entertaining things for the residents and peacefulness if

they prefer. Nothing is too much trouble.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our care home. It is always very difficult for families moving loved ones into a care environment. Please speak to me or the senior team if you have any ideas/suggestions for your husband's care.

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Review of
The Orchards Residential Home
from Stephen L (Son of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience

When Mum arrived at the home over 4 years ago, we thought it very likely that she would be very unsettled and miserable. The amazing staff showed so much love, care and attention that she surprised us, settling in so well. The staff were amazing in their level of care, and it was so comforting to know

that she was safe and being looked after to a very high standard. The home suppressed itself during the difficult period with COVID and I have so much respect for all of the staff. Thank you again, we couldn't have found anywhere better for Mum's declining years.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our home at this sad time for you.
Your mum was a wonderful lady and we, as a team, are very proud of the care we give to your Mum and all our residents.
It was a pleasure looking after your wonderful Mum.

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Review of
The Orchards Residential Home
from L W (Granddaughter of Resident) published on 18 October 2023

Submitted via Postal Card • Report

Overall Experience

The Orchards is a very warm, welcoming and nurturing environment. Staff are very friendly, caring and incredibly hardworking; they have attended to all my nan's needs - nothing is too much trouble. We are so pleased with how well Nan has settled in and with the care she received. Thank you to everyone

for all their hard work and dedication.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our home. We are so glad your Nan has settled into her new environment within the home and with other residents.
I will pass on your comments to the staff.

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Review of
The Orchards Residential Home
from C C (Daughter of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

I was concerned when my mother came into the care home, daughter's concern. As I have found I need not have worried. The staff are lovely. Nothing is too much trouble. My mum is so secure and has fitted in well as she feels so safe. Mum's routine is good and it is showing diabetes controlled. Well done

to all the at The Orchards.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

I know and understand your worries when your mum first came here. It's teamwork, family and staff, doing the best for your loved one.

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Review of
The Orchards Residential Home
from P C (Son-in-law of Resident) published on 4 October 2023

Submitted via Postal Card • Report

Overall Experience

I am very impressed with all of the staff and facilities at the Orchard Residental Home. My mother-in-law has been made very welcome by all. A big mention to all the staff who are very friendly. Also, the residents are a nice group of people. My mother-in-law feels really safe.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking the time to review our care home. I will pass your comments on to the team.

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Review of
The Orchards Residential Home
from Darrell M (Son of Resident) published on 14 August 2023

Submitted via Website • Report

Overall Experience

Mum has been a resident for over 3 years now and is looked after very well by all staff in attendance. The care is delivered consistently well, as my mother has special needs, which brings great comfort to our family.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking to the time to review our resident's home. I will pass on your comments to our team.

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Review of
The Orchards Residential Home
from P S (Daughter of Resident) published on 10 August 2023

Submitted via Postal Card • Report

Overall Experience

Attentive and skilful staff. Enough food. Staff accents are sometimes challenging. The bedding should fit the bed and the bed is too big for the room.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for taking time to review our resident's home. I will pass your comments regarding the bed and linen to the directors.

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Review of
The Orchards Residential Home
from H R (Granddaughter of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience

The Orchards Residential Home hosted our grandmother's birthday. It was a wonderful afternoon- all staff were friendly and worked so hard to ensure a great celebration!
Thank you ever so much for making the day so lovely.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

It was a pleasure to host the party for you all here.

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Review of
The Orchards Residential Home
from S M (Daughter of Resident) published on 3 August 2023

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for approximately six months. She recently celebrated her 100th birthday. The home made every effort to make it a special day for her. They provided a special cake and decorated the lounge accommodating the family. They were truly amazing. I can't thank them enough.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you, it was a pleasure having your mum with us. Thank you for taking the time to review our resident's home.

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Review of
The Orchards Residential Home
from Steve R (Son of Resident) published on 3 July 2023

Submitted via Postal Card • Report

Overall Experience

Mum has lived at The Orchards Residential Home for the past six years. Mum was happy, well-fed, cared for and safe. The manager and the team are always friendly, professional and caring. During the last week of Mum's life, the team were so supportive and loving towards Mum which helped a very emotional

and sad time slightly more bearable. Thank you doesn't really say enough but we are thankful for all you did for Mum and for us.

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you so much for taking the time to review our team and the residents' home, at this very difficult time for you and your family.
I will pass on your comments to our team.
Your mum was such a character and is missed very much.
Thank you again.

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Review of
The Orchards Residential Home
from Gina M (Niece of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience

Today I visited my aunt, as always, she looked clean and 'well-fed'. The reception staff on entering are always polite and look happy and also helpful. I also like that there seems to be entertainment and activities happening. Really couldn't fault anything. If I had one wish it would be that my aunt,

who I know "helps" wipe tables etc., would love homely tasks, folding towels and preparing food - sandwiches. I know she would feel needed and that she was helping!

Reply from Julie Beale, Registered Home Manager at The Orchards Residential Home

Thank you for your review. Your aunt loves to help with some washing up, setting the tables for lunch and helping to clear the tables away. Baking afternoons also happen most weeks. Your aunt loves to take part in these activities and the staff and other residents love to see your aunt helping when she is wanting to.

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Care Home Owned by Buckland Care Ltd in Wiltshire

Buckland Care Ltd Locations in Wiltshire (1)

Buckland Care Ltd Reviews in Wiltshire (64)

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

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The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

The Orchards Residential Home

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The Orchards Residential Home

Awards / Recognitions (2)

Top 20 Mid-size Care Home Groups 2025

Top 20 Mid-size Care Home Groups 2024

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