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Pepperwood Care (Management) Ltd Locations (3)

 

3 Care Homes owned by Pepperwood Care (Management) Ltd

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Astley House

14/16 Dirleton Avenue, North Berwick EH39 4BG 

9.4 10 reviews
"I am extremely happy with the care my husband is receiving in Astley House. The staff are all very friendly and cheerful despite having a…"   Read all 10 reviews
Location Type Care Home

Astley House is part of the award winning Pepperwood Care Group, situated in the charming seaside town of North Berwick. The home was once a private residence, and has been extended and converted to provide exceptional care services, making each person's… Read more about Astley House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms from £1,595 / week
Broxburn Nursing Home

1 Lumsden Court, Broxburn EH52 5LX 

8 reviews
Location Type Care Home
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 43 Rooms from £1,795 / week
Eastleigh Nursing Home

110 North Deeside Road, Peterculter AB14 0QB 

8.9 13 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Eating Disorders
  • Substance Misuse
  • 35 Rooms

Pepperwood Care (Management) Ltd Reviews (31)

Reviews Posted for members of Pepperwood Care (Management) Ltd

Overall Experience

  • 17
  • 2
  • 0
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31
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Review of

Astley House

from A H (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Astley Care Home highly enough. From the moment you walk through the doors, you are met with warmth, professionalism, and a genuine sense of care. The level of care provided is truly outstanding. The team is not only highly skilled but also incredibly compassionate, treating residents
with the dignity and kindness they deserve. Whether it's assistance with daily activities, medical care, or simply offering companionship, they excel in every aspect.
What truly sets Astley apart is the personal touch-staff take the time to get to know each resident, ensuring their individual preferences and needs are met. Families are kept well-informed, and there is always an open line of communication, which provides great peace of mind.
If you are looking for a care home that prioritises both excellence and compassion, Astley is an exceptional choice. It is clear that residents here are not just looked after-they are genuinely cared for .

Reply from Kirsty Steele, Home Manager at Astley House

On behalf of our entire team, thank you so much for your wonderful review and it is incredibly rewarding to know our team effort made a positive impact. Please know that your feedback inspires us to continue providing the highest standard of care and support.


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Review of

Astley House

from M S (Wife of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my husband is receiving in Astley House. The staff are all very friendly and cheerful despite having a very demanding job caring for residents, many with dementia like my husband. They always treat him with respect and speak directly to him in a calm and supportive
manner, helping when require but also encouraging him to be as independent as possible. They are always well informed about how he has slept, eaten or his level of activity (walking). Both staff and management have been very supportive to me and family members when visiting. The home is always very clean, no unpleasant smells, residents are encouraged to be as active as suitable, going out into the garden in good weather. A variety of good food is provided with choices. I have complete confidence that my husband is receiving the best care in Astley House.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for your lovely review. We will be sure to share this with the staff team, who will be so pleased. Thank you for choosing Astley House for your husband.


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Review of

Astley House

from D M (Son-in-law of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazingly managed. The managers & staff have my parents-in-law's best interests as their focus at all times. Home baking, snacks, coffee, tea and juice on the go all the time. Friendly, chatty staff. Great activities, also constantly on the go. The wider family all enjoy the social media posts and being
able to keep up to date.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you very much for such a lovely review.I will be delighted to let our super team know that they are so appreciated.


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Review of

Astley House

from Fiona B (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for the past 12 months I find the managers and staff really approachable and friendly Mum's care has been very good there is a lovely atmosphere in the home it is always clean and tidy we feel we made the right decision for mum placing her at Astley House she has come on a lot
with the care of the staff and she is settled and safe, managers are always happy to help and advise if needed and the lady is so helpful with the financial side

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for the wonderful review.We are delighted you feel happy with your decision to have your mum cared for at Astley House.The staff team will really appreciate the lovely feedback.


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Review of

Astley House

from R M (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Individual attention to residents needs. Great atmosphere. Attentive and kind at all times to residents and relatives. Very understanding of challenging family circumstances.

Reply from Kirsty Steele, Manager at Astley House

Thank you for such a super review. We take great pride in getting to know our residents and supporting families during the initial admission process.The wider staff team will be proud to learn that their hard work is recognised and appreciated.


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Review of

Astley House

from B P (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care & well being.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for taking the time to leave a review. We are delighted that you are confident in our abilities to care for your mum. We will share your feedback with the team.


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Review of

Eastleigh Nursing Home

from Audrey R (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Eastleigh Care Home since August 2023.
He is looked after so well by every member of staff to the point of being spoilt rotten. Each member of staff take time to chat with him, which I'm sure he appreciates as much as I do. His room is homely, clean and cosy and he
enjoys being in there as well as sitting elsewhere in the dining room, sitting room or conservatory. There is no restriction as to where he is allowed to spend his time. As a daughter, visiting dad is always a pleasure (normally 2-3 times per week) and I am welcomed by all staff no matter what time of the day I appear. He's always clean and tidy and clean shaven. He eats well and enjoys the varied menu he is offered and thinks he is staying in a hotel as the tables are dressed well.
I can't think of a better place for my dad to be at this stage of his life. Eastleigh is very well managed and I appreciate seeing the same staff, which in my opinion means it's also a happy workplace.

Reply from Mandy Thomson, Home Manager at Eastleigh Nursing Home

Thank you for such lovely feedback - I am sure the team will be so pleased when I share this with them. The door is always open for you and your family. It is a privilege to look after your father. Thank you once again.


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Review of

Astley House

from S V (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care at Astley House. Staff are warm, caring and very in-tune with Residents needs. The environment is very home-like. Communication is very good and we are informed of any staff concerns and observations. Mum is happy and loves the care-givers.

Reply from Kirsty, Home Manager at Astley House

Thank you for taking the time to write such a positive review ,our staff team will be delighted to learn that their dedication and hard work is acknowledged and appreciated. Best wishes.


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Review of

Astley House

from Jennifer S (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Astley House since October 2023. He is well looked after by warm and caring staff. It may not be the fanciest building, but the atmosphere is friendly and staff get to know residents and their relatives. Communication is very good, with frequent calls to keep us informed
of any concerns. My father's room is bright and spacious and there are a number of public rooms, which gives us the option to share time with him on our own while having a coffee. We are very happy with our choice of Astley House.

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Review of

Astley House

from Shirley M (Wife of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Astley House are the most caring people, always ready to help if asked a question. The bedroom room was always clean and tidy. Relative was always clean and tidy. Food was good. The staff were always cheery.
They could not have done any more to make my relative comfortable, he was so well
looked after. Thank you.

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Review of

Eastleigh Nursing Home

from L G (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and caring. The home is very clean. Food is varied and plentiful. The main positive is the warm and caring ethos demonstrated by all staff. A variety of entertainment is provided along with key services. The site is secure and safe for resients.

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Review of

Eastleigh Nursing Home

from John S (Son of Resident) published on 23 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I live abroad and can only visit my dad occasionally. I am happy to say I have always found him in a cheerful mood, obviously well taken care of. I receive email updates for anything significant (falls, medicines, illness, etc.) and I am happy that he is in good hands in Eastleigh.

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Review of

Eastleigh Nursing Home

from Kathleen S (Daughter of Resident) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the management and staff very good and very caring to everyone.
They are very well cared for.

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Review of

Eastleigh Nursing Home

from J G (Wife of Resident) published on 17 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a patient in Eastleigh Nursing Home for over a year. He has settled in well there. He has a nice room on the ground floor which is good as he has mobility problems. He appears to be happy with the care, food, and the staff. He is always clean and always dressed in his own clothes.
I am very happy with his care and treatment.

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Review of

Astley House

from S T (Niece of Resident) published on 3 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beware this company includes interest monthly after your loved one passes away. If you have a solicitor it can take up to 6-9 months or longer to complete their estate. My experience was terrible from the start, bullying from day one and the level of care was not satisfactory.

Reply from Jai Chohan, Director at Astley House

It is always sad when a resident passes away, and is upsetting for anyone who has a connection with them (including the staff at the home). Unfortunately, when a loved one passes, there is nothing that we can do about the length of time it takes to settle an estate, and that is why we have a contract with the resident and/or their relative or guardian, to ensure that everything is carried out in accordance with the National Care Contract.
With regards to the Care in the home, our grades with the Care Inspectorate are at Very Good, and are a reflection of the care delivered in the home


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Review of

Eastleigh Nursing Home

from S M (Daughter of Resident) published on 13 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The wonderful staff at Eastleigh have been invaluable to our family following Mum's stroke in June 2021, which badly affected her mobility and speech. Whilst Eastleigh does not have the advantage of being purpose-built with a lovely garden, etc, the manager and the team have played a vital role in helping
Mum come to terms with a different kind of future from what she expected. From the start, they recognised that Mum needed more than just physical care, and strove to build strong relationships with her, giving her back a sense of security and mental well-being that had been lost. Words alone can never express the level of gratitude I feel for all at Eastleigh, as they really did help us through our darkest days.

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Review of

Eastleigh Nursing Home

from Simon B (Son of Resident) published on 17 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a result of a Dementia diagnosis and her declining age related health, my mother was a resident at Eastleigh for approx. one year. During her time living at Eastleigh, Mum received excellent care and support from staff and management in relation to every aspect of her care, welfare, and wellbeing.
As a result of the Dementia, Mum could be very clingy, at times somewhat difficult and at times honest to the point of rudeness, but day in day out, staff catered to Mums changing needs, cared for her, kept her active, safe, entertained, well fed, showed her complete respect and made her stay at Eastleigh as enjoyable as it could possibly be. I should also note that as a son coming to terms with Mum's condition, the sense of openness and transparency I found dealing with management and staff at Eastleigh, made my life very easy if that's the right phrase. Another plus point in Mum's care at Eastleigh was the excellent support she received when needed from a local Medical Practice.

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Review of

Eastleigh Nursing Home

from Stewart G (Son of Resident) published on 4 August 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident since leaving the hospital in November 2019. I believe he would not be with us today were it not for magnificent care from NHS and Eastleigh staff. Staff at Eastleigh show care and compassion in relating to residents sprinkled with a very welcome helping of sense of humour
and “banter”. I am sure my father finds his residence at Eastleigh stimulating mentally and physically.
My father has recovered much of the weight lost when he was in the hospital, which speaks for itself.


From my own perspective, I have always found Eastleigh staff to be helpful and friendly.


Of the care homes we viewed, a place at Eastleigh became vacant first. Sometimes it is better to be lucky than clever! We have never regretted that piece of good luck!


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Review of

Eastleigh Nursing Home

from Fiona F (Friend of Resident) published on 19 July 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Eastleigh go the extra mile to take excellent care of family members. From management to support workers to cooks, they do an outstanding job under difficult circumstances. The staff are very friendly and always have a smile on their face when you meet them. Their hard work shows in the
excellent care they provide.

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Review of

Eastleigh Nursing Home

from Hugh D (Son of Resident) published on 15 April 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff were very friendly approachable and professional at all times. They looked after my mother well until she passed away; as a family, we were always made to feel very welcome, couldn’t have asked for more.

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Awards / Recognitions (0)

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Frequently Asked Questions about Pepperwood Care (Management) Ltd

How many Care Homes does Pepperwood Care (Management) Ltd own?

Pepperwood Care (Management) Ltd own 3 Care Homes.

Which Pepperwood Care (Management) Ltd Care Homes have the highest review score?

Astley House, Eastleigh Nursing Home & Broxburn Nursing Home have the highest review score.
Pepperwood Care (Management) Ltd in Aberdeenshire Pepperwood Care (Management) Ltd in East Lothian Pepperwood Care (Management) Ltd in West Lothian

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