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Care Home Owned by Pepperwood Care (Management) Ltd in East Lothian

  • Care Home Owned by Pepperwood Care (Management) Ltd in East Lothian

Pepperwood Care (Management) Ltd Locations in East Lothian (1)

 

1 Care Home owned by Pepperwood Care (Management) Ltd in East Lothian

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Astley House

14/16 Dirleton Avenue, North Berwick EH39 4BG 

7.9 5 reviews
"Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care &…"   Read all 5 reviews
Location Type Care Home

Astley House is part of the award winning Pepperwood Care Group, situated in the charming seaside town of North Berwick. The home was once a private residence, and has been extended and converted to provide exceptional care services, making each person's… Read more about Astley House

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 40 Rooms from £1,495 / week

Pepperwood Care (Management) Ltd Reviews in East Lothian (5)

Reviews Posted for members of Pepperwood Care (Management) Ltd

Overall Experience

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Review of

Astley House

from B P (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Staff are fabulous and of great comfort to us as the family. We can now plan holidays & trips without worrying about mums care & well being.

Reply from Kirsty Steele, Home Manager at Astley House

Thank you for taking the time to leave a review. We are delighted that you are confident in our abilities to care for your mum. We will share your feedback with the team.


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Review of

Astley House

from S V (Daughter of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with care at Astley House. Staff are warm, caring and very in-tune with Residents needs. The environment is very home-like. Communication is very good and we are informed of any staff concerns and observations. Mum is happy and loves the care-givers.

Reply from Kirsty, Home Manager at Astley House

Thank you for taking the time to write such a positive review ,our staff team will be delighted to learn that their dedication and hard work is acknowledged and appreciated. Best wishes.


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Review of

Astley House

from Jennifer S (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Astley House since October 2023. He is well looked after by warm and caring staff. It may not be the fanciest building, but the atmosphere is friendly and staff get to know residents and their relatives. Communication is very good, with frequent calls to keep us informed
of any concerns. My father's room is bright and spacious and there are a number of public rooms, which gives us the option to share time with him on our own while having a coffee. We are very happy with our choice of Astley House.

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Review of

Astley House

from Shirley M (Wife of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Astley House are the most caring people, always ready to help if asked a question. The bedroom room was always clean and tidy. Relative was always clean and tidy. Food was good. The staff were always cheery.
They could not have done any more to make my relative comfortable, he was so well
looked after. Thank you.

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Review of

Astley House

from S T (Niece of Resident) published on 3 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Beware this company includes interest monthly after your loved one passes away. If you have a solicitor it can take up to 6-9 months or longer to complete their estate. My experience was terrible from the start, bullying from day one and the level of care was not satisfactory.

Reply from Jai Chohan, Director at Astley House

It is always sad when a resident passes away, and is upsetting for anyone who has a connection with them (including the staff at the home). Unfortunately, when a loved one passes, there is nothing that we can do about the length of time it takes to settle an estate, and that is why we have a contract with the resident and/or their relative or guardian, to ensure that everything is carried out in accordance with the National Care Contract.
With regards to the Care in the home, our grades with the Care Inspectorate are at Very Good, and are a reflection of the care delivered in the home


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Awards / Recognitions (0)

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