Stepping Stone Independent Living Ltd in West Midlands | 2 Care Homes

Review of
Regis House
from Susan M (Sister of Resident) published on 16 September 2024

Submitted via Postal Card • Report

Overall Experience

Had a lovely time visiting my brother, only get to see him twice a year as I live so far away. He was in good health and well cared for by the staff.

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Review of
Regis House
from J G (Sister of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience

Friendly, pleasant staff kept me up to date on my brother's health and experience of Regis House. Nice, clean environment. My brother looked well and healthy.

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Review of
Regis House
from D B (Sister of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

I feel the staff ratio could improve, 1-4 is poor. This reflects on the lack of activities the clients engage in. Also with poor staff ratio daily living skills and self-help skills are lacking. This area needs to be looked at.

Reply from Vicky Hughes, Home Manager at Regis House

Thank you for your review. We are sorry that you feel this way, however we can ensure you that your relative lives a fulfilling and achieving lifestyle here at Regis House from 1st June- 15th July, your relative took part in the following activities: Church service, made decorations for D-day and then went to the D-day party, Swimming- 3 times, attended coffee morning 4 times, pub meal out 2-3 times, attended kitty caf in Birmingham, had a BBQ played beer pong and mocktails, went to Wolverhampton for the day, watched the football, helped with food preparations, went to the local community to do shopping and went on holiday to a seaside resort. There is much more that your relative has done in this period of time. We have sent you some evidence in the post for your reassurance. We feel this review does not reflect everything that we do here at Regis House and we are hoping that you are satisfied with your response. If you have any other concerns please feel free to contact us.

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Review of
Regis House
from A C (Brother of Resident) published on 6 July 2024

Submitted via Postal Card • Report

Overall Experience

My brother receives excellent care in all he does, his day-to-day needs are always met and the staff always give their best to ensure he gets the best care available. Day trips and holidays are catered for with the residents able to pick their own destinations. All medical needs are looked after from

dental, GP, to hospital visits.

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Review of
Clifton House
from L C (Daughter of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience

I can not praise the staff at Clifton House enough for all they have done for my mom. I greatly appreciate all the hard work and dedication towards the service users. The staff are kind and considerate and go above and beyond for the service users. I would 100 percent recommend it.

Reply from Vicky Hughes, Home Manager at Clifton House

Thank you for your review - we appreciate this and are so happy you are happy with our service.

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Review of
Regis House
from S C (Regular Volunteer) published on 15 January 2024

Submitted via Website • Report

Overall Experience

Such a great place, very clean, the support workers are great, the residents are well looked after, truly do a great job, well done ladies, you all need a pat on the back and are truly helpful and kind-hearted.

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Review of
Clifton House
from Laura C (Sister of Resident) published on 29 June 2023

Submitted via Website • Report

Overall Experience

The team are absolutely incredible, super patient, understanding and compassionate. They really take the time to get to know the residents and family and really respect and take on board relatives' views and thoughts. They have really made my sister feel at home, comfortable and safe, she feels she

has a safe space to talk about her thoughts feelings and concerns. My sister has come on leaps and bounds and the team have shared my love to see her flourish and grow in her confidence and independence. So many worries have been eased by such a wonderful supportive team. We are so grateful. Thank you for everything!

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Review of
Clifton House
from Adrian H (Regular Volunteer) published on 18 June 2023

Submitted via Website • Report

Overall Experience

Great friendly and helpful staff, who go above and beyond to care for residents.
Making sure they all live in a fun, friendly and clean house and helping with their day-to-day needs and taking them on activities.

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Review of
Clifton House
from K H (Friend of Resident) published on 12 June 2023

Submitted via Website • Report

Overall Experience

The staff are lovely. The facilities are good. They look after their users with the greatest care. Friendly staff. The activities are good too. They care and treat everyone with kindness, respect, compassion and dignity.

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Review of
Regis House
from S C (Niece of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

My uncle is a current service user and has been since September 2022. After years of my grandad struggling to look after him, it is heartwarming to see how well he is looked after in the home. He seems relaxed, happy and much healthier than ever before. We are so grateful to all the staff for helping

him to settle in and for providing so many wonderful opportunities for him to thrive. The sixties are the new forties for him now and that’s fantastic for us to see!

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Review of
Regis House
from B G (Friend of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

Amazing place that loves all the service users. Staff go above and beyond when doing events! Love the place! Special mention to the senior support worker, who is so passionate and caring! Keep up the amazing work.

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Review of
Clifton House
from Bianca H (Regular Volunteer) published on 7 June 2023

Submitted via Website • Report

Overall Experience

The staff are amazing in what they do for people outside of work and inside of work. All the activities they do for the public are amazing and all the stuff they do, including the raffle. I’ve never ever seen a care home so clean inside and out.

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Review of
Clifton House
from Chloe C (Resident) published on 17 April 2023

Submitted via Website • Report

Overall Experience

I think the staff are really kind and caring to me, they respect my privacy and they do their best for me and yes they do help me.
I think it’s not a boring-looking place.
But the only thing is that because I struggle with psychotic thoughts I do really struggle, but I do try in life.

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Review of
Clifton House
from Mathew M (Resident) published on 17 April 2023

Submitted via Website • Report

Overall Experience

Since I have been a service user at Clifton House, I have found I have enjoyed living at Clifton House. The staff are nice and polite and the house is clean and tidy. The staff are good at the job and help me.

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Review of
Clifton House
from Emma L (Friend of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience

Clifton House is a fantastic care home; you get made to feel at home when you visit! I have the home page on Facebook, and you get to see how fun the house really is! The service users look really happy and looked after. Would definitely recommend.

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Review of
Clifton House
from Andrew D (Cousin of Resident) published on 15 March 2022

Submitted via Website • Report

Overall Experience

I have a cousin staying at Clifton, and I’ve visited on many occasions over the last 18-months. I’ve always been made to feel very welcome. The property is always immaculate, and the care the service users receive is second to none. They do a wide range of activities and are professional and polite

at all times I would highly recommend them.
Keep up the good work all.

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Review of
Clifton House
from Jason W (Father of Resident) published on 26 January 2022

Submitted via Website • Report

Overall Experience

My son stayed here on respite in 2021. He has learning difficulties, Autism, challenging behaviour, and BRS.
We were assured that the staff were trained NVQ level 3 before he started. However they did not state they were trained in Autism or Challenging Behaviour, and in hindsight, they weren't trained

in either.
They had problems communicating with my lad (he is non-verbal) and twice, in a period of six months or so, I had to collect him early.
They had the same tools I have to cope with him but were constantly ringing asking questions about how to deal with him.
At the end of the day, we were let down by them with their inabilty to cope with him, and it resulted in them cancelling his contract with no notice.

Reply from Vicky Hughes, Home Manager at Clifton House

Hi Jason,
Sorry to see that you were disappointed with the care that your son received. I must inform you that all employees at Clifton House all hold a NVQ Level 2 and 3 in Health and Social Care, they all hold training in Supporting Adults with Autism, Challenging Behaviours, Learning Disability, Safeguarding and Communication. The staff were able to care for your son however the environment was not suited and it was causing an unsafe environment for your son and others that reside here at Clifton house. If you wish to talk to me in person that is not a problem, please do not hesitate to call me. Again I am sorry if you felt that your son was let down, however I strongly feel that this was not the right environment for him. I hope he has now found a suited placement for him to reside at.

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Review of
Regis House
from Lauren J (Friend of Resident) published on 25 June 2021

Submitted via Website • Report

Overall Experience

Regis House is full of character and positivity!
Service users are at the heart of the home and staff work their hardest to ensure the service users are at the forefront of each day!
Staff are always respectful and easy to talk to, just like the management!

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Review of
Clifton House
from Gaynor D (Friend of Resident) published on 25 June 2021

Submitted via Website • Report

Overall Experience

Very friendly staff and highly professional, service users are very respected and have a great opportunity to do lots of activities within the community. Very clean facilities would highly recommend.

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Review of
Regis House
from Dot B (Friend of Resident) published on 8 June 2021

Submitted via Website • Report

Overall Experience

I see on the Regis Facebook page all the activities the service users get in involved in which I feel is great to see. Summer fetes are advertised yearly which I always attend, the service users always look happy, full of laughter. Staff work great with the service users providing them with choice and

independence. Overall I would highly recommend this home to others looking for a new home.

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Care Homes Owned by Stepping Stone Independent Living Ltd in West Midlands

Stepping Stone Independent Living Ltd Locations in West Midlands (2)

Stepping Stone Independent Living Ltd Reviews in West Midlands (24)

Reviews Posted for members of Stepping Stone Independent Living Ltd

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