Acacia Care (Nottingham) Ltd in Derbyshire | 2 Care Homes

Review of
Goldwell Manor
from P H (Son of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

After much soul searching, we made the decision that mum needed more care than we could provide for her. Just over a year ago, with extensive research, we moved her into Goldwell Manor and from that moment, we relaxed in the knowledge that she was being cared for by staff who always put residents'

needs first and foremost. From reception to maintenance and floor staff, we are always met with smiles and positivity, and mum is always clean, happy and cared for.
There are always a good range of activities (again run by caring and dedicated staff members) which suits mum as she is always one for being around people and joining in with whatever is going on. Her room is beautifully kept and whenever we visit, there is always a buzz around the building, and it is obvious that the high standards we see aren't achieved without a lot of hard work.
I would not hesitate to recommend Goldwell Manor to anyone looking for peace of mind.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for taking the time to leave us this lovely review. We pride ourselves on offering person-centered care and its great to hear that this is the case. We are pleased to se that mum enjoys the activities that are on offer and your kind words will certainly be passed on to the team.

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Review of
Goldwell Manor
from M S (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience

I want to acknowledge the exceptional care provided to my mum, during her stay at Goldwell Manor Care Home. The staff were compassionate, kind and attentive to her every need and also to her family. The quality of care was outstanding and I felt confident that she was in good hands. I would highly recommend

Goldwell Manor to anyone looking for a caring and supportive environment for their loved one especially if dementia care is required.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us this glowing review. It was a real pleasure to care for mum and was always lovely to see her. We aim to offer care and support to loved ones also, so it's great to hear that this has been the case for you too. Thank you for such kind words regarding Goldwell Manor and the team.

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Review of
Goldwell Manor
from S F (Daughter of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been at Goldwell Manor since 22nd January. It was a very difficult decision as I never anticipated that either of my parents would ever be in a care home. However this is more than a care home. It is 5* assisted living with carers that treat the residents as part of the family. It is very early

days but mum seems settled and thinks everyone is lovely. All the residents appear to be treated with dignity and respect.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a review and its lovely to hear such kind words. We know the transitioning period can be difficult not only for mum but for yourselves as well so it's great to hear that Mum is settled.

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Review of
Goldwell Manor
from P T (Son of Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

We are delighted with the care Mum has received over the last 18 months. The last week has been difficult for everyone, but the staff have been excellent, and we couldn't wish for better care.
Thanks for everything you do.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a review. It was a pleasure to care for Mum, and we appreciate the lovely feedback regarding our team. This will certainly be passed on. Thank you.

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Review of
Goldwell Manor
from Keith B (Brother of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience

My sister moved in here due to the closure of a council-run care home. The difference between the two care homes is like chalk and cheese, this establishment is more like a hotel! It is warm and welcoming and staff are really friendly. All of her needs are met in full (she is mentally and physically

disabled). She has said how much happier she is here, and it shows as she now has a permanent smile on her face whenever I see her. The food menu offers a wide variety and choices for all meals. There are various activities that she is able to join in with if she wishes. I wouldn't hesitate to recommend this care home.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for taking the time to write this lovely review for us. It is an absolute pleasure to care for your sister and it is always lovely to see her fabulous smile. We will certainly pass on your kind comments to the team as we like to pride ourselves in offering person-centered care and a warm, relaxed atmosphere within the home.

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Review of
Goldwell Manor
from Sally A (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

The environment at Goldwell Manor home is filled with warmth and understanding, creating a warm, safe and nurturing space for residents. The way they tailor their care to meet the unique needs of each individual. It's evident that Goldwell Manor goes above and beyond to ensure that residents feel comfortable,

valued and respected. Conclusion - Goldwell Manor stands out as a beacon of excellence in dementia care. The dedication and compassion displayed by the staff make the home truly amazing.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us this lovely review. We pride ourselves on providing the highest standard of care at Goldwell Manor and it is lovely to hear that we achieve this. We will share your comments with our team, thank you.

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Review of
Goldwell Manor
from Janet R (Sister of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

What can I say about Goldwell Manor that hasn't been said dozens of times I'm sure? From the minute you enter the building you are met with friendly, smiling faces. The atmosphere is special. I am confident in the knowledge that my sister is being cared for very well. My brother was only there for a

short time but the care and kindness he and I received was second to none.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave this lovely review. It was a pleasure to care for your brother and continue to be, for your sister. It's great to hear that you feel welcomed whenever you visit us and we will pass on your lovely comments to our team.

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Review of
Kingsway View
from Gwen B (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been resident at Kingsway View since July 2024. I cannot express how professional, caring, thoughtful and kind the staff are. They helped Mum settle and she now enjoys her life there very much taking part in activities and socialising with other residents. Living on her own for the past few

years she is now enjoying having social interaction and company once more. She is always telling me how much she likes it and the activities she has been involved with, she is like a different person - back to her old self. Thank you.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Thank you so much for your kind words. It's an absolute pleasure to care for your Mum on a daily basis. So pleased that our amazing team have made such a difference.

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Review of
Goldwell Manor
from Sally J (Daughter of Resident) published on 3 October 2024

Submitted via Postal Card • Report

Overall Experience

Fantastic care home, clean and immaculately decorated. This is by far the most perfect home we looked at when considering where to move Mum to. The staff are friendly and caring and treat Mum with such kindness, perfect as she is very special to us. Thank you to everyone for everything, including being

extremely approachable when I need to discuss things.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for your lovely comments. It is a pleasure to care for your mum and great to hear such positive feedback regarding the team. Your comments will certainly be passed on. Our aim is to always offer person-centred care to help your loved one feel special. Thank you again for your kind words.

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Review of
Goldwell Manor
from T B (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

Goodwell Manor is excellent in every way. The atmosphere is calm and the environment is conducive to quality living. The staff are caring and client-focused providing excellent care in every way. I am so glad I chose Goldwell for mum.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave such a glowing review for Goldwell Manor. It is a pleasure to have your Mum with us here at Goldwell and It is always lovely to receive such positive feedback regarding our team and the person-centered care that we strive so hard to provide for our residents. We will certainly pass on your positive feedback to our team.

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Review of
Goldwell Manor
from L F (Son of Resident) published on 22 August 2024

Submitted via Postal Card • Report

Overall Experience

I and my family all thank the staff at Goldwell Manor do a fantastic job in the care of my mum. Mum loves being here and loves everything the staff do to make her happy. 100% fantastic service. Please give the staff a pay rise.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Goldwell Manor, and I will ensure your comments are passed on to our team.

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Review of
Goldwell Manor
from Karen M (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience

My mum moved into Goldwell Manor on the 24th July.
It is wonderful!
The Manager has been so welcoming and all the staff are marvellous.
My mum has been on her own for the last 7 years and has deteriorated sadly over the last year.
My mum did not want to go in but I now have total peace of mind

that she is in the best possible place.
She loves the food (she wasn't eating much before she went in).
She now has her hair, nails and feet done on a regular basis and is being looked after so well.
I know there are activities but I am not sure if she has participated in many of them so far.
From the moment I walk in I am greeted by a lovely, friendly receptionist and it makes me feel special before I even see my mum.
I would highly recommend Goldwell Manor.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a glowing review. It's always lovely to hear such positive feedback, especially during the transitioning time for yourselves and Mum. It's great to hear that she is enjoying the food and making the most of the facilities. We always strive to offer the best in person-centred care and we are always here as a source of support to yourselves as well as Mum.

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Review of
Kingsway View
from I B (Son of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at Kingsway View are very helpful and friendly. The care home is like a five star hotel and there is always some activity going on. Since my dad moved in last year, he looks 10 years younger and full of enthusiasm.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Thank you so much for leaving us such a positive review. Your dad is a pleasure to care for. The best receptionist to date!

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Review of
Kingsway View
from M E (Daughter of Resident) published on 18 June 2024

Submitted via Postal Card • Report

Overall Experience

Kingsway View is bright welcoming and immense everyone into the environment easily. The staff are very accommodating and approachable, catering to a wide eclectic mix of needs. The atmosphere is warm and friendly and I always look forward to visiting my mum.
My mum's care and welfare is in excellent

hands. Making the difficult decision to put Mum into care so much more bearable. Knowing Mum is here brings joy to my heart, it's like the family around the corner.
Thanks to all the staff and management for everything you do for our family.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Thank you for such a positive review. It's an absolute pleasure to care for your Mum and getting to know all of the family.

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Review of
Kingsway View
from Shaun C (Brother of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

My sister came to live at Kingsway View following a very tragic and traumatic period of her life. She was in a confused and poor state of health. After 3 months of care from the wonderful staff, she is more content and eating well. She has gained weight and is much happier.

Reply from Joanne Thundercliffe, General Manager at Kingsway View

Hi Shaun, thank you so much for taking the time to write a review. I am so pleased to see that your sister is doing so well and is so much happier. It's always a pleasure to have a chat with you when you visit.

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Review of
Goldwell Manor
from N M (Son of Resident) published on 23 May 2024

Submitted via Postal Card • Report

Overall Experience

Amazing facilities. Great, friendly and effective staff. Superb support for my father in his last weeks of life, and my mother is safe and well cared for if not a little unhappy (not due to anything related to Goldwell or staff!). Staff are improving at ensuring Mum is stimulated, encouraged to be active

and is supported during meals. A lovely place.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave us a lovely review. It has been a pleasure to care for both of your parents and we will always strive to offer the best in person-centered care and encourage Mum to join in with activities and offer her support where needed. Your feedback is very much appreciated and will passed on to the team.

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Review of
Goldwell Manor
from S B (Daughter of Resident) published on 22 May 2024

Submitted via Postal Card • Report

Overall Experience

We have been extremely happy with all the care, compassion and overall efficiency of Goldwell Manor, over the last 10 months.
My mother moved into Goldwell Manor in July 2023 after being discharged from hospital, recovering from pneumonia and with 2 broken legs.
The care given by the home was exemplary.

The caring way my mum was integrated into her new home was amazing.
Our family celebrated Mum's 100th birthday at the home and they certainly helped to make the day a very happy and memorable occasion. Mum is now very settled and happy at Goldwell Manor.
We can now rest assured that she is looked after with all the care and attention we could possibly ask for.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you so much for your glowing review. It is an absolute pleasure to care for your mum and it is wonderful to know that she is happy and settled with us. It was an honour to host Mum's 100th birthday at Goldwell Manor and we will continue to strive to offer a high standard of person-centred care. We thoroughly appreciate your feedback.

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Review of
Kingsway View
from L C (Wife of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

Polite and helpful staff. My husband's social skills have improved since moving here. He appears happy and well cared for. The rooms are clean and smell fresh. In reception, I am greeted and welcomed in a friendly manner. Overall, I would say Kingsway View is exceedingly good.

Reply from Claire Walters, Group Business Manager at Kingsway View

Thank you for taking the time to leave such a wonderful review, we pride ourselves on providing the highest standard of care at Kingsway View and it is lovely to hear that we achieve this, we will share your comments with our team, thank you.

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Review of
Goldwell Manor
from E H (Friend of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

I have visited a number of times in the last year and each time I have been very impressed with the whole experience. Fabulous first impressions. Wonderful environment beautifully decorated to a very high standard and beautifully furnished. Like a five-star hotel. High standard cleanliness. No odours!

Staff always interacting with residents. Respectful and professional/friendly. I once asked for my friend's cup of tea to be reheated as gone cold. The staff offered to make a fresh one!
Great activities. Residents clean, well-dressed, happy.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for taking the time to leave this lovely review of our home and team. We strive to ensure that all of our residents receive the best possible care and enjoyable lifestyle at Goldwell. It's lovely to hear that we achieve this and will share these kind words with our team. Thank you.

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Review of
Goldwell Manor
from Brigid B (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

The general manager could not have been more attentive or sympathetic to the needs of both our mum and our family in managing the move into Goldwell Manor. We are really grateful to the general manager and the care manager for their help, advice, and patience. Staff have been so kind and considerate

in helping Mum with this adjustment. Her cosy room has touches of home, and there is a lovely, friendly atmosphere in the light and pleasant third floor sitting room. While familiarisation to a new environment for a person with dementia takes time, Mum is enjoying the meals, and the entertainment programme. My sister's dog is a regular and welcome visitor, and we are glad to be included in the community feel at Goldwell Manor. Thank you to all the friendly and welcoming staff.

Reply from Eleanor Middleton, Front of House manager at Goldwell Manor

Thank you for your kind words and these will certainly be passed on to the team. It's lovely to hear that Mum is settling in and enjoying the entertainment and meals at Goldwell Manor, it is a pleasure to care for her.

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Care Homes Owned by Acacia Care (Nottingham) Ltd in Derbyshire

Acacia Care (Nottingham) Ltd Locations in Derbyshire (2)

Acacia Care (Nottingham) Ltd Reviews in Derbyshire (70)

Goldwell Manor

Goldwell Manor

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Goldwell Manor

Goldwell Manor

Kingsway View

Goldwell Manor

Goldwell Manor

Goldwell Manor

Goldwell Manor

Kingsway View

Kingsway View

Kingsway View

Goldwell Manor

Goldwell Manor

Kingsway View

Goldwell Manor

Goldwell Manor

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