Acacia Care (Nottingham) Ltd in Leicestershire | 3 Care Homes

Review of
Kingsfield Court
from Adrian P (Son of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mother had been in Kingsfield court for the past 5 years, whilst suffering from Dementia. The care has always been supportive and faultless. I'm sad to say that my mother passed away earlier this month and again the staff where all so thoughtful and understanding, mum was on the first floor but to

a person Kingsfield staff where magnificent.
Thank you to two staff members in particular for going above and beyond your care duties. You made a terrible situation bearable. My heart felt thank yous!

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It was an honour to have your mother with us, and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from J B (Wife of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband was generally looked after very well and his end-of-life care was handled well. The senior carer and night staff when he died were wonderful.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have your husband with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosewood Manor
from S H (Daughter of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

Beautifully presented home with kind, hardworking care assistants, catering team and premises staff. If your loved one requires companionship and minimal support, I'm sure they would be extremely happy with the facilities and activities on offer. However, if they require reassurance and assistance with

personal care, mobility, nutrition, etc., then this isn't the home for them. Residents on the Sandringham floor (dementia care) are frequently left unsupervised and confused, with no staff available to help and reassure them. The overstretched care assistants work extremely hard and are amazing, but understaffing and no support from senior management mean they are unable to meet the needs of all residents. A positive needs assessment isn't a guarantee that care needs can be met as resources and training are inadequate. Please do not be dazzled by the show home presentation of this home. Please think very carefully before considering Rosewood Manor for the care of your loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from K C (Daughter of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

I am truly grateful that my late Mum spent her final months in Kingsfield Court I cannot fault one single thing about the whole experience every aspect of this home is excellent from management, cleaning, food, laundry, and most importantly the 'caring' carers you are amazing and you know who you are.

I cannot thank everyone enough. Would highly recommend it to anyone who needs help and care.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from Nichola G (Daughter of Resident) published on 22 October 2024

Submitted via Website • Report

Overall Experience

My Dad has become a permanent resident since September 2024. He has been made very welcome and the staff cannot do enough for him. He enjoys his cooked breakfast in the mornings and especially his fish and chips on a Friday. The cleanliness is gold standard. He enjoys the daily activities but also quiet

time in the lounge watching TV. The staff are very understanding, professional and caring to his needs. I would highly recommend Granville.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives. Our dedicated staff take pride in working at Granville and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your Dad with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from Lesley P (Daughter of Resident) published on 7 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has lived at Granville Gardens since January 2024 and is doing great, she seems to have settled very well and gets on with all staff. She has made lots of friends and enjoys joining in with the daily activities. The home has a fantastic vibe that reflects within the residents. Not to mention

the cleanliness of the home, it's kept to a very high standard. My mother's washing is returned on the same day as it goes to the laundry. The food is all home-cooked daily. Everything about Granville is top marks.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives. Our dedicated staff take pride in working at Granville and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your mother with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from S J (Daughter of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care home. Mums stay was only for a few weeks and she was very challenging. The staff were brilliant and ensured mum got the help she needed. Couldn't have been any more helpful.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from S W (Daughter-in-law of Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience

The home was excellent, looked after my mother-in-law, so well, look after her, with thanks to everyone at the home.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from T N (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff are all very friendly. I have no concerns re the care offered to Mum. I can also see how Mum interacts well with everyone.

Reply from Emma Sanders, Group Business Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review on Carehome.co.uk and for your kind words. It is an honour to have Mum with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from Valerie G (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience

Dad seems to be happy at Kingsfield. His care seems to be ok for him. He enjoys his food. The majority of staff are very helpful and informative and care for his needs.

Reply from Emma Sanders, Group Business Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review and for your kind words. It is a privilege to have Dad with us and it is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from C S (Daughter of Resident) published on 9 September 2024

Submitted via Postal Card • Report

Overall Experience

Grenville Gardens is a new home that opened in November 2023. For me, any new home will have issues (teething problems) regarding staffing and procedures. I feel management regarding dealing with time, putting procedures in place and trying to get things right. The staff are friendly and caring. I was

sad to see the latest manager of the home leave, as I felt she was right for the home. Hopefully, a new manager will be appointed soon. Any issues I had have been listened to and dealt with overall. I think Granville Gardens is a loving caring home and it looks lovely and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from K H (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience

I am very happy with the service, my father is safe and happy. There is no issues, he gets looked after well, he is happy and content, he loves his food, he is well settled here. I would recommend Kingsfield Court to everyone.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosewood Manor
from D P (Friend of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

My friend has been a resident at Rosewood Manor for just over a year now. I am not able myself to visit very often but when I do the staff are extremely friendly, helpful and professional. The home's cleanliness is immaculate and very welcoming. During the times I am unable to visit, I will telephone

the home where the staff are polite and courteous and allow me to speak with my friend. I would recommend Rosewood Manor to all who are looking to find a care home for their loved ones where they know that they are safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from Monique J (Daughter of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my mother receives. The facilities are excellent, and I have no concerns at all. The staff are excellent and approachable day and night.
Would highly recommend.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you so much for taking the time to leave us a review and for your kind words. It is so important for us to know we are achieving the high standards we set. Our dedicated staff take pride in working at Kingsfield Court, and I will ensure your comments are passed on to our team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Rosewood Manor
from Jeremy C (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

My mother has been resident at Rosewood Manor since February 2024, and has enjoyed every aspect of life at the home. Her room is comfortable and private, the facilities are excellent.
The social care team organises lively and enriching activities every day of the week: my mum has enjoyed seated exercises,

outdoor games, visits from local schoolkids, crafts, walks around the town, even an encounter with donkeys one day! The core carer team are all very friendly and empathetic, yet quietly professional and competent with their care tasks; some of these can be intimate and potentially embarrassing for Mum, but the team handle it all with great calm, forthrightness, and dignity. The nursing team are very impressive, actively monitoring the progress of symptoms both physical and mental, and take proactive action when an intervention is needed such as an adjustment to medications.
I've seen them in calm times and while handling a crisis, and I've been impressed every time. Highly recommend!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from Helen S (Daughter of Resident) published on 15 August 2024

Submitted via Postal Card • Report

Overall Experience

No staff, poor experience of care - poor range of quality food - same menu.
This site is a Christmas cracker nice on the outside poor quality inside.
4 management have left now: no time with residents, staff short on time.
A few activities for residents - no chairs to sit as removed from doors.
I

wouldn't recommend this care home to anybody. The money is far too much for standard of care quality and food and standard of care from staff. Owner should be ashamed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Kingsfield Court
from Christine N (Wife of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience

At weekends reception is always pleasant, helpful and has a good sense of humour. Always gets things done. Lovely home.

Reply from Phillippa Keeble, Front of House Manager at Kingsfield Court

Thank you for your kind review, it is lovely to hear that our staff are fulfilling the expectations that we set and are delivering exceptional customer service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from Marlene W (Niece of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

Since visiting the home I find the staff are very good. Receptionist excellent makes everyone feel welcome.
I find this is an excellent home for my auntie to be in.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your auntie with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from C W (Nephew of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

All staff very good.

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review of
Granville Gardens Care Home
from Philip B (Son of Resident) published on 31 July 2024

Submitted via Postal Card • Report

Overall Experience

When visiting my mother I am always welcomed with a smile and a friendly face by the staff here. I am happy that my mother is well cared for. At 98 years of age she still has her faculties and therefore can express her choices and preferences for herself... and does so. She has been encouraged by management

to represent other residents regarding catering as not everything suits everyone. Her room is private and adequate in size, creating her own space if/when required.
Activities are varied and supported. Value for money - ?? (Self-funding).

Reply from Emma Sanders, Group Business Manager at Granville Gardens Care Home

Thank you so much for taking the time to leave us a review and for your lovely words. It is so important for us to know we are achieving the high standards we set - in meeting the needs of not only the residents but also the expectations of the relatives too. Our dedicated staff take pride in working at Granville, and ensuring all our residents are safe and supported whilst making it an enjoyable place to live. It's an absolute pleasure to have your mum with us. I will ensure your comments and feedback are passed onto our team here at Granville Gardens.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Care Homes Owned by Acacia Care (Nottingham) Ltd in Leicestershire

Acacia Care (Nottingham) Ltd Locations in Leicestershire (3)

Acacia Care (Nottingham) Ltd Reviews in Leicestershire (76)

Kingsfield Court

Kingsfield Court

Rosewood Manor

Kingsfield Court

Granville Gardens Care Home

Granville Gardens Care Home

Kingsfield Court

Kingsfield Court

Kingsfield Court

Kingsfield Court

Granville Gardens Care Home

Kingsfield Court

Rosewood Manor

Kingsfield Court

Rosewood Manor

Granville Gardens Care Home

Kingsfield Court

Granville Gardens Care Home

Granville Gardens Care Home

Granville Gardens Care Home

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Promote on carehome.co.uk

Search for

Care Seekers

Job Seekers