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Lorven Housing Ltd Locations (3)

 

3 Care Homes owned by Lorven Housing Ltd

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Queens Court

21 Bickley Road, Bickley, Bromley BR1 2ND 

4 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 31 Rooms
Florence Nursing Home

47 Park Avenue, Bromley BR1 4EG 

16 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 30 Rooms
Warren Court

5 Warren Road, Purley CR8 1AF 

2 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 19 Rooms

Lorven Housing Ltd Reviews (22)

Reviews Posted for members of Lorven Housing Ltd

Overall Experience

  • 8
  • 11
  • 0
  • 1
  • 0

Date Published

22
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22
Review of

Queens Court

from Steven L (Brother of Resident) published on 18 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All my dealings with all the members of staff and management have been highly positive. I feel that my sister is in the best place possible, given her condition. I would recommend anyone looking for residential care for a relative to take a look at Archer's Point.

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Review of

Florence Nursing Home

from Gillian C (Daughter of Resident) published on 15 March 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Florence Nursing Home has provided my mother with very good care.
The staff are very kind and show respect to my mother.
The manager is very approachable and will discuss any concerns.

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Review of

Florence Nursing Home

from Shirley B (Wife of Resident) published on 16 November 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I was asked to provide snacks and drinks and washing facilities.
The staff are not very friendly or welcoming.
Every time a resident got up they were told to sit down.
I was not allowed to be in the room while they washed my husband.
They refused to wash him until I went.
Not enough exercise for
the residents.
Safeguarding issue in process about bruising on my husband's arm.

Reply from Subha Jangiti, Operations Manager at Florence Nursing Home

We do not agree with the comments. We encourage families to provide their loved one with favourite snacks if possible. We provide washing facilities for the residents, those families who are not able to provide, families must provide specific creams which cannot be prescribed by the GP, we always ask the families to buy it.
We need to protect the privacy and dignity of the resident when they are having their personal care. We always ask the family to wait outside when staff are assisting the residents when they are doing personal care or changing.
We do a wide range of activities, which are suitable for our elderly frail residents.
Families need to be fully aware of the condition of their loved ones, they need to know the difference between the finger marks and the bruise. We have risk assessments in place for sensitive skin conditions.


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Review of

Queens Court

from Julie L (Daughter-in-law of Resident) published on 16 January 2018

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a lovely home that feels like a home not a hotel. In the reception area are lots of things! Flowers, pictures, books, fish tank, bric a brac, it is homely. I suppose this is personal taste but for our mum, it was like the home she had to leave.


Since mum's arrival here in spring 2017, management,

staff, cleaners and all employed here have helped to make mum feel safe and at home. The manager kept us informed of any concerns and difficulties arising, seeking us out to talk to when visiting. Staff are welcoming and always present in the main lounge area.


From observations when visiting, service users are treated with respect and dignity, given informed choices and encouraged to be independent.


When a dietary and weight concern arose, the manager called in the appropriate health professionals to advise.


We have confidence and trust in this home and mum has said on more than one occasion, "they are very good here."


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Review of

Queens Court

from M A (Son of Resident) published on 5 July 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Archer's Point for 1 1/2 years. When she was first accepted as a resident she was quite distressed. However, the owner's and the staff were able to alleviate that anxiety. Additionally, mother was losing weight but steps were taken to get a nutritionist to review her and set up
a programme for her. As a result, her weight has gone up and she looks well and healthy. My mother has settled in and is happy.

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Review of

Queens Court

from Allan M (Son-in-law of Resident) published on 29 May 2017

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home could do with a complete refurbishment, it is so old fashioned. The taps are loose in the sinks. The fishpond in the garden is very dirty but the flowers are nice in the garden. The TV in the room does not work. Staff seem friendly enough though it's a shame only continental breakfast is served,
no egg, bacon and beans. There are no walk-in showers, only a bath with a lift.

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Review of

Warren Court

from Joseph R (Aunt of Resident) published on 24 May 2017

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we brought my aunt to Warren Court we have found the staff to be very helpful and she has settled remarkably well. She looks content and well looked after. We are very happy she is in a safe and nice environment.

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Review of

Florence Nursing Home

from June H (Daughter of Resident) published on 31 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, from first visit my mother has received wonderful care and kindness nothing is too much bother for staff, willing and helpful to please residents. Visitors always offered tea or coffee etc with a smile. Staff seem very happy. Owner always available for a chat. Could do with an internal
paint up but understand this is difficult with elderly residents.

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Review of

Florence Nursing Home

from Linda B (Daughter of Resident) published on 25 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for 2 weeks respite care, all staff were kind, considerate, friendly and polite. Mum was comfortable and relaxed during her stay.
Staff said hello to residents at the beginning of their shift and said goodbye as they left.
The home is clean and tidy, all residents were addressed by name.
We would have no hesitation in using this home again.
Mum is partially sighted and has mild dementia, she has difficulty standing/sitting/getting out of bed. Staff were aware of her needs.

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Review of

Florence Nursing Home

from Denise M (Daughter of Resident) published on 17 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that mum went to this care home, she is well looked after always clean and presentable, the staff are really brilliant with the residents, and answers family questions and really friendly, they can't do enough for the residents and their family. All the residents get on well together.
The home is clean and tidy, and the meals are really nice too. The owner has done a very good job and has a great team working for her. I cannot fault them in anything they are great.

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Review of

Florence Nursing Home

from Sharon C (Niece of Resident) published on 10 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This experience was our first foray into a nursing home and although initially unsure, all of the staff in the Florence Nursing Home were delightful in their dealings and care of my aunt.
My aunt was there for recuperation after a fall and they helped her through this.

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Review of

Florence Nursing Home

from Rickie S (Husband of Resident) published on 10 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife spent eight weeks at the nursing home. The responsible person and manager were very understanding and supportive during the respite period. All the staff were very helpful and enabled my wife to achieve a good level of recovery.

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Review of

Florence Nursing Home

from Ben C (Brother of Resident) published on 6 May 2016

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Florence Nursing Home cared for my sister initially on a respite basis and then for 4 years as a resident. She had Downs Syndrome and suffered from other medical ailments. The owner, Managers and Staff of Florence were so kind and supportive and my sister really considered it her home. She enjoyed a
great relationship with all, even when she was a little obstinate - which she could be from time to time! My family and I are most grateful to all at the Home who cared for her over the years.

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Review of

Florence Nursing Home

from Janet C (Sister of Resident) published on 6 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Florence Nursing home is a very friendly and caring home. The food is varied and tasty. Laundry service is excellent. The nursing staff are very patient an caring to the residents and some entertainment is provided. I feel that the doctor with whom my sister and other patients had was not as attentive
as we would have liked.

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Review of

Florence Nursing Home

from J L (Resident) published on 23 February 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently went into Florence Nursing Home in Bromley for a week to enable me to have a much needed break. I was not looking forward to leaving her as you hear of so many negative things. This home however was clean, welcoming and all staff I came across were friendly, professional and helpful.
My mum was clean and tidy when I went to collect her today and to my absolute amazement made the comment "Am I going home? Oh I wouldn't have minded staying here." Her clothes were clean, I cannot express how impressed I was with the quality of care provided here. Would have no hesitation in using then again in the future.

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Review of

Florence Nursing Home

from Sue C (Daughter of Resident) published on 10 February 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my mum is in bed 24 hours a day I cannot comment on the activities, as for all other amenities, we are very happy. The staff are very kind and helpful, mum seems as happy as you can hope as it's not her own home. Also find the home very clean and no unpleasant smells.

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Review of

Florence Nursing Home

from P S (Resident) published on 9 February 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Accommodation and facilities are adequate, but some modernisation desirable. Staff very good, well skilled and caring, but hard pressed so bed bound residents have to wait.
Food very good in quality, quantity and variety, and served in a friendly way. Owner and senior management approachable and on
request if possible. Also good cleaning and hygiene.

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Review of

Florence Nursing Home

from J G (Daughter of Resident) published on 26 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for 2 years, I have found the staff to be fantastic. The home is exceptionally clean. Mum is bed bound so don't get involved in the activities.

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Review of

Florence Nursing Home

from J C (Sister of Resident) published on 20 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a relative of a resident I am quite happy with the level of care that she receives. The staff are very friendly and look after the residents with care and consideration.

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Review of

Florence Nursing Home

from Martin W (Son of Resident) published on 20 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like Florence House because the people are friendly and it is more like a home environment. The house is clean and decorated. My mother is very comfortable.

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Awards / Recognitions (0)

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Frequently Asked Questions about Lorven Housing Ltd

How many Care Homes does Lorven Housing Ltd own?

Lorven Housing Ltd own 3 Care Homes.

Which Lorven Housing Ltd Care Homes have the highest review score?

Florence Nursing Home, Queens Court & Warren Court have the highest review score.
Lorven Housing Ltd in London

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