How many Care Homes does Alpha Care Healthcare Group own?

Alpha Care Healthcare Group own 2 Care Homes.

Which Alpha Care Healthcare Group Care Homes have the highest review score?

Coombe Dingle Nursing Home & Castlemaine Care Home have the highest review score.

Alpha Care Healthcare Group | 2 Care Homes

Review of
Coombe Dingle Nursing Home
from Simon C (Son of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

The staff at Coombe Dingle (calling out nurse one staff member esp) are very friendly and warm, and while it may not be the plushest or most luxurious home, the residents do not need a 5 star hotel given their conditions, they need friendly support and they get that from the Coombe Dingle environment.

I always found the staff to be attentive, friendly, patient and warm and I did not have any doubt whatsoever that my mum was being looked after by people who actually cared. My mum passed away having been at the home for 11 months and the nurse was genuinely upsent when he told me, and the news was passed on compassionately and sensitively.
During her stay the food looked perfectly appropriate, mum was clean and tidy and well cared for, with an abundance of attentive staff - compare and contrast to the NHS which just left her in a bed with zero attention while nurses spent all their time in the station or on computers.
I was happy with the care mum received and recommend Coombe Dingle.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

We will share your comments with our staff who would take a great pride with your positive feedback. It is our privilege to be involved in your mum's care when she needed the most. Once again thank you for taking your valuable time to review Coombe Dingle and our services.

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Review of
Coombe Dingle Nursing Home
from P R (Granddaughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

Based on our experience, the care provided at this nursing home did not meet the standards we had hoped for. My relative experienced several challenges, including difficulties maintaining her weight and a lack of sufficient mental stimulation. The cleanliness of her living space and the handling of

her personal belongings also fell short of expectations. Despite raising concerns about her comfort and mobility needs, these were not always addressed in a way that felt attentive or effective. Overall, I cannot recommend this facility for those seeking a high standard of care for their loved ones.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

We are sorry to hear that you feel your experience with us has been negative. Caring for your loved one has been a privilege, and we appreciate the trust you placed in us over the past six years. We understand the unique challenges that come with Dementia, and we strive to adapt our care to meet the evolving needs of our residents. We acknowledge that these changes can sometimes lead to differences in expectations. Our team, including the manager, has consistently sought to address any concerns raised and to explain to you directly or through safeguarding team. We encourage others to consider a variety of perspectives, including the positive experiences shared by many families that reflect the high standards of love, kindness, and empathy consistently demonstrated by our staff. We are committed to continue providing compassionate and individualised care, even in the face of the complexities and challenges that come with supporting residents.

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Review of
Coombe Dingle Nursing Home
from Rosina H (Sister of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My sister was a Resident at Coombe Dingle, and was very happy there even though it was for a short time. The manager and staff could not do enough for her and looked after her very well. They also made relatives very welcome and kept you up to date with my sister's care. I would recommend the home to

anyone looking for one.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you for your kind words, we take a great comfort from your comments. We work as a team and ensure that all our service users benefit from continuity.

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Review of
Coombe Dingle Nursing Home
from Lucy B (Wife of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

I'm am writing to express my thanks for the care my husband has received since he has been a resident at Coombe Dingle. The staff have been absolutely fantastic and are always polite and friendly and have gone above and beyond to
meet his needs. I feel he is treated with care and compassion and that

his individual needs and preferences have been taken into account by actions such as ensuring that he is able to listen to music that he enjoys. I feel I have been kept informed and updated with any changes made.
Thank you so much, your care has made such a difference.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you for submitting your review, our team will take great pride in reading your comments. We are delighted that we contributed to looking after your husband when he needed us the most. It's not easy for anyone to allow us in their private life but it was our privilege that you chose our service and had the confidence to leave your husband in our care.

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Review of
Coombe Dingle Nursing Home
from Cerrig P (Son of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My Mum was a resident at Coombe Dingle for nearly 4 years and the staff has been a pleasure to deal with throughout. There was always a very sensible and practical approach to the care on offer and as my Mum's illness progressed until her death, the head nurses in particular were very approachable and

helpful in updating me about my Mum's health and her care. In particular, I am very grateful for the honesty of the staff nurse about my Mum's imminent end, which greatly helped prepare me for the inevitable.
The home has been very welcoming throughout, especially as they had to deal with the additional complications Covid-19 threw at them during this period. I always knew my Mum was being well cared for, which was a great relief, and it is a testament to the good care she received that she lived for as long as she did.
Thank you for all you have done.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Please accept our apologies for the late response to your review for us, having read it now we couldn't agree more with you when we had Covid-19 spread in the house like wildfire. It was a very challenging time for our service but we managed to minimise the impact by getting on the vaccination programme very early to protect everyone. Of course, it was also very upsetting for the family members from all restricted visiting requirements but we were blessed with some very understanding families who supported us through these tough times. We are so happy that your mum received the best care we possibly could have given her and thank you for appreciating our staff effort who work diligently for us.

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Review of
Coombe Dingle Nursing Home
from A B (Wife of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My Husband;
He was taken from a private nursing home to Coombe Dingle, Caterham in February 2024 with advanced stages of Alzheimer's Disease.
From February until his death on the 27th of May, he has been cared for with great sensitivity, compassion, and expertise by the staff at Coombe Dingle. We

have been most impressed by their manner and warmth. There was always a smile on our arrival to visit my husband, (which was every other day) and an update on his health.
It was not always easy for the staff in their personal care routine, owing to the need for the larger area within to operate and I hope, in time, this could be improved upon. They coped admirably though.
This care home is most efficiently run by the manager and her staff. Good relationships all around are clearly visible and I have no hesitation to recommend Coombe Dingle to any prospective relative seeking a welcome home for their loved ones, who are nearing the end of their lives.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you for a wonderful and supportive review of our service. Whilst our acquaintance was very brief, we are delighted that you had a very positive experience with us.

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Review of
Coombe Dingle Nursing Home
from Loretta A (Daughter-in-law of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

What a wonderful caring home for my father-in-law. Our only wish is that we found them sooner. The staff is so happy in their work and it shows. The home manager is a great leader with such compassion and kind words. Would highly recommend it.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank you, the manager has always led from the front. She instills the same values in her staff and it is showing in their commitment to care. Thank you for sharing your experience, we can always learn from it.

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Review of
Coombe Dingle Nursing Home
from Gwenda H (Wife of Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

My husband resided here for two years until his death in March. The care he received was excellent. I was always made welcome and could see he was being looked after especially when he became less mobile and was confined to bed.

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Review of
Coombe Dingle Nursing Home
from Ruth N (Daughter of Resident) published on 2 April 2024

Submitted via Website • Report

Overall Experience

My mum needed end-of-life care and after looking at other nursing homes in our area, my sister and I decided that Coombe Dingle would be perfect. The house has a very nostalgic feel to it. The decor and some of the equipment took us back to childhood, but everything worked perfectly and we knew that

our mum would have loved it too. But What made our decision so easy was the manager and her staff. They just showed compassion and kindness, which we felt straight away. The interaction between them all wasn’t forced or for show, you could clearly see This is how they worked. Our mum was quickly transferred from hospital to the home and against all odds, she was there for a week before she passed. We visited her throughout the day at any time, and they always welcomed us. My mum was always comfortable and given the dignity she deserved. We will be forever grateful to this lovely home and the amazing staff for being so kind at such a sad time. Thank you, Coombe Dingle.

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Review of
Coombe Dingle Nursing Home
from Sue A (Daughter of Resident) published on 12 March 2024

Submitted via Website • Report

Overall Experience

Would not hesitate to recommend this loving and professional care home. My mum was looked after with dignity and warmth by fantastic staff. She had a very nice room which she enjoyed being in. Everyone from the manager to the handyman went out of their way to look after all the guests. They provide

fun and companionship as well as great meals. I was concerned about putting mum into a home but should not have worried. Coombe Dingle gave mum better care than I could have provided. Special thanks to mum's activities coordinator. I feel so glad that mum had a very special time there with very special staff. Every one of them ..... thank you so very much.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Thank You for your a very positive feedback, this means a lot to us as our team will find encouragement from your comments. It is not easy to make choices when you are looking to place your family member into a care home but we are delighted that you found us and your mum was being looked after as per your expectations.

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Review of
Coombe Dingle Nursing Home
from David P (Son of Resident) published on 7 March 2024

Submitted via Website • Report

Overall Experience

This was the only occasion of a parent having to go to a care home. Coombe Dingle is in a quiet part of Caterham Surrey and looked very pleasant from the outside. We got a very warm welcome when first visiting my mother, the staff were very pleasant and helpful showing us to Mum's room which was very

pleasant and warm as Mum really felt the cold, she was very comfortable and liked the staff and enjoyed the meals and sweets offered, she had a tv to see her favourite programmes, the staff would check on her many times during the day and make sure she was washed and ready for bed and had her nightcap. The staff were very professional, helpful and would do anything we asked them to do. The staff nurse was extremely helpful and kept us informed on how Mum was and fully explained Mum's condition and medications as they were given and what they were for. The manager was extremely helpful and very kind during Mom's stay, we couldn't have wished to meet anyone nicer. We recommend 100%

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

David, we are so delighted that you have had a very positive experience with us. The whole team at Coombe Dingle strives to do their best, occasionally we have got it wrong and we are happy to admit it whenever it has been brought to our attention. We will share your feedback with our staff and we are certain that they will feel very satisfied in their job roles.

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Review of
Coombe Dingle Nursing Home
from Chris L (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

I found the carers in Coombe Dingle very caring and compassionate, especially in Mum's last hours. I appreciate they were there till the end for my mother and she did not end up alone in her death, they did everything they could to keep her comfortable and I will always feel indebted to the staff.
Thank

you so much for looking after my mother.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Thank you for reviewing our services. First of all our condolences, It is not always easy to deal with any bereavement. We are reassured with your comments that staff had done something very well at the time of your need. They also get very attached to the people they care for and we are glad to hear that they were companionate and accommodating.

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Review of
Coombe Dingle Nursing Home
from L B (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

The rooms were adequate, but a bit tired and dated. Unfortunately, over the years, we did experience missing items of clothing and bedding (that had been named), and often found other people's clothing in his wardrobe. However, the staff and management were always cheerful, helpful and supportive. The

staff were professional and treated residents with dignity and respect. Their communication and updates about Dad were good, especially towards the end. Thank you for your hard work and care.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

We take all our reviews seriously good or bad. We will learn from your comments, that we have a rolling programme to update our environment to meet some expectations. This will be taken as an action point at our next management meeting. Otherwise, we are delighted with your positive comments about our staff and care. Means a lot to us. Thank you.

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Review of
Coombe Dingle Nursing Home
from A S (Daughter of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience

Dad went into Coombe Dingle following hospital when I agreed I didn’t have the experience to continue to care for his increasingly challenging needs. He took a while to settle, but thanks to the manager and staff he was comfortable, clean and safe during his 2 1/2 years there. The nurses and carers

go above and beyond their duties and always treated Dad with respect and kindness. I was always kept up to date with everything and, at the end, all the staff were wonderful with both Dad and us.

Reply from Prashant Patel, Owner at Coombe Dingle Nursing Home

Firstly, thank you for taking some time out to review our services. Staff will take lots of comfort from your comments and we are delighted that we could be some part of your difficult journey to place your dad in our care. This decision is never easy for you to make, but for you to have a positive experience is important for us. I know you your dad will be missed by us all. Thank you once again. Kind Regards from the Coombe Dingle Team.

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Review of
Coombe Dingle Nursing Home
from R P (Son of Resident) published on 22 February 2024

Submitted via Website • Report

Overall Experience

My dad experienced exceptional care at Coombe Dingle. The staff have gone out of their way to look after him and cater for his love of cricket, even getting him up early to watch the test match with other residents.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi, I have to admit a little bit of selfishness on our behalf as we are all mad about cricket in general at Coombe Dingle. However, it is good to know that your dad enjoyed participating in watching his loved sport and that it made him feel like at home. Thank you.

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Review of
Castlemaine Care Home
from L J (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in

late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.

Reply from Prash Patel, Director at Castlemaine Care Home

Hi, I have manged to speak to the home manager just now to discuss points raised above. We take all comments received seriously and at the same time try to find out what actually did happen whilst your Mum was under our care. I have read her care notes, mum was an independent person and was a very proud women who enjoyed taking care of her care needs privately. On some occasions, she did ask for help from Staff and she was always offered necessary support. Your dad, who visited her regularly at least twice a week who had no concerns for his wife whilst she was in our care. I am led to believe that you were not a frequent visitor. We have photographs where mum enjoyed taking part in all our daily activities offered and she particularly enjoyed sitting in our garden with your father. Rooms are left for the family members to make them personalised and I can imagine that this would be very difficult for a short term respite service user. We will learn from your review. Thanks.

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Review of
Coombe Dingle Nursing Home
from Ann L (Daughter of Resident) published on 23 January 2024

Submitted via Website • Report

Overall Experience

Mum had to move into Coombe Dingle when her dementia progressed rapidly, and she needed specialist care. I was so grateful that a place did become available when she needed it, and the manager supported and encouraged me as we waited.
Mum continued to deteriorate during her seven months in the home,

but all the staff worked tirelessly to help her and kept me informed at every step of the journey. All the staff were so kind, cheerful, and positive with Mum and with me as I visited. They were always respectful and dealt with her extreme needs in a dignified and loving way. In mum's final few weeks, staff members took turns to be with her when I couldn't be and read to her or played her favourite music. I am so grateful for their care and support at such a difficult time.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi Ann, thank you for giving us your valuable time to review our services. We are so delighted that we could be some part of your mum's life and we played some vital role when she needed us the most. We take everyone's opinion seriously, and we will endeavour to address some gaps in our environment to be able to gain five stars from you. Our caring ethos is paramount to us to ensure that all our service users are given full support with dignity. Our team at Coombe Dingle will draw strengths from your positive comments. Thank You once again on behalf of everyone at Coombe Dingle.

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Review of
Coombe Dingle Nursing Home
from Candice B (Daughter of Resident) published on 9 January 2024

Submitted via Website • Report

Overall Experience

My mother was admitted to Coombe Dingle Nursing Home following discharge from hospital and inability to be cared for at home any longer. I was nervous as I wasn’t sure how she’d adjust. I needn’t have worried. Soon after arrival, we spoke by phone and she told me how lovely all the nurses were.
At

the time of her admittance Covid rules were in place so I was unable to visit but able to call as much as required. I also got her a mobile phone so she could stay in touch. Sadly Mum remained in care for longer than expected and it was heartbreaking to see her deteriorate. However, the nurses were always so cheerful and loving. She was always thrilled to see them and blew kisses to them all the time. Even when communication with me was difficult. To the very end, she’d get pleasure from holding their hands and laughing with them. Mum passed on 22nd September after over two years in their care.
Coombe Dingle are lovely and I would not hesitate to recommend them to anybody.

Reply from Prash Patel, Director at Coombe Dingle Nursing Home

Hi Candice, we fondly remember Mum even now. We are delighted to be some part of her life, thank you for all your kind words it means a lot to our staff team at Coombe Dingle. They don't often receive the necessary appreciation for their hard work and dedication, of course only if they deserve it. I will share this review with them. All the very best to you and wish you well.

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Review of
Castlemaine Care Home
from Sharon B (Daughter of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience

The staff at Castlemaine are excellent. They are friendly and compassionate towards residents in a very challenging environment. My dad's needs appear to be at the forefront of the staff's minds. The home itself is a little dated but this seems unimportant compared to the level of care provided.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for reviewing our services. We will endeavour to improve where necessary from your ratings.

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Review of
Castlemaine Care Home
from Claire T (Daughter of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience

Castlemaine offers good care to residents with complex needs, both physical and mental health.
Overall this is a safe environment.
The staff are very caring and compassionate and have a good knowledge of resident’s individual needs.
The environment is clean and food choice is varied.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for your encouraging rating of our services. Staff will really appreciate your positive feedback.

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Care Homes Owned by Alpha Care Healthcare Group

Alpha Care Healthcare Group Locations (2)

Alpha Care Healthcare Group Reviews (26)

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Castlemaine Care Home

Coombe Dingle Nursing Home

Coombe Dingle Nursing Home

Castlemaine Care Home

Castlemaine Care Home

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