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Care Home Owned by Alpha Care Healthcare Group in East Sussex

8.6 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Alpha Care Healthcare Group in East Sussex

Alpha Care Healthcare Group Locations in East Sussex (1)

 

1 Care Home owned by Alpha Care Healthcare Group in East Sussex

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Castlemaine Care Home

4 Avondale Road, St Leonards-on-Sea TN38 0SA 

7.7 5 reviews
  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 42 Rooms

Alpha Care Healthcare Group Reviews in East Sussex (5)

8.6
Alpha Care Healthcare Group has a Group Review Score of 8.6 (8.583) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alpha Care Healthcare Group must have a Review Score.

Overall Experience

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Review of

Castlemaine Care Home

from L J (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in
late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.

Reply from Prash Patel, Director at Castlemaine Care Home

Hi, I have manged to speak to the home manager just now to discuss points raised above. We take all comments received seriously and at the same time try to find out what actually did happen whilst your Mum was under our care. I have read her care notes, mum was an independent person and was a very proud women who enjoyed taking care of her care needs privately. On some occasions, she did ask for help from Staff and she was always offered necessary support. Your dad, who visited her regularly at least twice a week who had no concerns for his wife whilst she was in our care. I am led to believe that you were not a frequent visitor. We have photographs where mum enjoyed taking part in all our daily activities offered and she particularly enjoyed sitting in our garden with your father. Rooms are left for the family members to make them personalised and I can imagine that this would be very difficult for a short term respite service user. We will learn from your review. Thanks.


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Review of

Castlemaine Care Home

from Sharon B (Daughter of Resident) published on 17 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Castlemaine are excellent. They are friendly and compassionate towards residents in a very challenging environment. My dad's needs appear to be at the forefront of the staff's minds. The home itself is a little dated but this seems unimportant compared to the level of care provided.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for reviewing our services. We will endeavour to improve where necessary from your ratings.


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Review of

Castlemaine Care Home

from Claire T (Daughter of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Castlemaine offers good care to residents with complex needs, both physical and mental health.
Overall this is a safe environment.
The staff are very caring and compassionate and have a good knowledge of resident’s individual needs.
The environment is clean and food choice is varied.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for your encouraging rating of our services. Staff will really appreciate your positive feedback.


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Review of

Castlemaine Care Home

from J B (Wife of Resident) published on 10 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to speak to a resident. Residents are treated with respect and dignity.

Reply from Prash Patel, Director at Castlemaine Care Home

Thank you for your kind words. We appreciate the positive feedback and gives our staff the well deserved recognition for their hard work


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Review of

Castlemaine Care Home

from Rob A (Son of Resident) published on 8 September 2022

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Anyone looking to place a loved one into care please steer well clear of this dreadful home, all rooms are shabby communal areas are cold and the unwelcoming manager is less than caring. There is a total lack of funding from the owners which is reflected in the home's appearance, obviously only interested
in lining their own pockets. Staff cannot be retained, one admitting to being embarrassed to let the resident's relations enter the building. Overall a quite horrendous experience. Please see the current CQC report if you are considering homing a loved one here it's very damning.

Reply from Prash Patel, Director at Castlemaine Care Home

Hi Rob, we are sorry to hear about your experience at Castlemaine. Reading the review, we are surprised considering these concerns have only been raised recently with your loved one being placed with us, almost one year ago. Your concerns were raised to the relevant authorities and our manager has responded accordingly to their satisfaction. We are also aware this placement was at risk due to consistent non-compliance with payments. As you are aware there is an open case around the collection of service charges, which is being dealt with via the legal process. We wish you all the best for the future and hope the new placement is satisfactory based on your expectations.


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