Care Home Owned by Alpha Care Healthcare Group in East Sussex
8.7
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in East Sussex for Alpha Care Healthcare Group are showing below.
View the details of all 3 locations (with 128 reviews) owned by Alpha Care Healthcare Group
Alpha Care Healthcare Group Locations in East Sussex (1)
Castlemaine Care Home
6.6
7 reviews
4 Avondale Road, St Leonards-on-Sea TN38 0SA
"The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to…" Read all 7 reviews
Location Type Care Home
Castlemaine is a care home that practices person-centred models of care for Dementia and Alzheimer service users, caring team is passionate in ensuring that all service users benefit from their skills and approach to do the best for them. They are well… Read more about Castlemaine Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 42 Rooms
- from £800 / week
Alpha Care Healthcare Group Reviews in East Sussex (7)
8.7
Alpha Care Healthcare Group has a Group Review Score of 8.7 (8.707) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Alpha Care Healthcare Group must have a Review Score.
Review of
Castlemaine Care Home
from Alana L (Friend of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
This was my first visit to the care home there was a nice atmosphere and friendly staff, the general care of my friend seemed good. The surroundings seemed homely too.
Reply from Samir Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Castlemaine Care Home
from S B (Daughter of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
The staff at Castlemaine Care Home work very hard & are respectful and caring towards the residents, however, it seems at some times (for example weekends) that there are insufficient staff to adequately deal with residents! The home management look to provide new interests for residents ef the chickens.
Reply from Samir Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Castlemaine Care Home
from Dawn K (Friend of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff very caring, friendly. My friend is very well looked after.
Reply from Samir Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Castlemaine Care Home
from L J (Daughter of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
My mum stayed here on a respite basis. Many of the residents have quite extreme needs, and the staff cope well with challenging behaviour. Staff always appeared to be kind to the residents. The fabric of the building is very much in need of some attention, and my mum's room was quite chilly, even in
late summer. The room was also quite small, but serviceable in terms of furnishings and always seemed clean. Overall, the home seemed clean but often smelled unpleasant. The garden is very uninspiring and could be made much nicer at low cost. The food seemed good and varied. We had to raise with them that some of mum's personal care needs were not being sufficiently met (not regular enough hair washing, for example). I wasn't really aware of much in terms of activities, although there is a television in the lounge area, and the seating is arranged to encourage small groups to socialise. The home is very safe, with entry and exit points requiring number pad entry to pass through.
Reply from Prash Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Castlemaine Care Home
from Claire T (Daughter of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Castlemaine offers good care to residents with complex needs, both physical and mental health.
Overall this is a safe environment.
The staff are very caring and compassionate and have a good knowledge of resident’s individual needs.
The environment is clean and food choice is varied.
Overall this is a safe environment.
The staff are very caring and compassionate and have a good knowledge of resident’s individual needs.
The environment is clean and food choice is varied.
Reply from Prash Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Castlemaine Care Home
from J B (Wife of Resident) published on 10 October 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very caring and know the individual residents very well. It is easy to contact the home if you have any queries or wish to speak to a resident. Residents are treated with respect and dignity.
Reply from Prash Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Castlemaine Care Home
from Rob A (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Anyone looking to place a loved one into care please steer well clear of this dreadful home, all rooms are shabby communal areas are cold and the unwelcoming manager is less than caring. There is a total lack of funding from the owners which is reflected in the home's appearance, obviously only interested
in lining their own pockets. Staff cannot be retained, one admitting to being embarrassed to let the resident's relations enter the building. Overall a quite horrendous experience. Please see the current CQC report if you are considering homing a loved one here it's very damning.
Reply from Prash Patel, Director at Castlemaine Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alpha Care Healthcare Group to verify any information. View our terms and conditions. Alpha Care Healthcare Group has a Platinum Service – more info.