Care Home Owned by Silverline Care in Ayrshire

had several hypos with blood sugars at 2 despite using a libra and alarm system.

and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.

Every time we visit the staff are friendly and we are made to feel welcome.

are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.

done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.

days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.

took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.

first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.

a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.

and staff tired and run off their feet.
Agency staff brought in and couldn't care less. They are only there for the money. Three times more than what the care home staff are paid, it's awful. The care home staff are lovely and try so hard which I very much appreciate and my husband gets on well with them (except when he has a bad day).
I thank each and every one of them for the care they give my husband under the awful circumstances they are expected to work in (big lack of permanent staff). However my loyalty is to my husband and I am really worried about the care he receives because of the lack of staff and feel it is time this is seriously looked at by Silverline or whoever owns it now.

has only been in for a few months, but staff have built a good relationship with him already; as if he's been there for years.