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Care Home Owned by Silverline Care in Ayrshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Silverline Care in Ayrshire

Only the locations & reviews in Ayrshire for Silverline Care are showing below.

View the details of all 4 locations (with 168 reviews) owned by Silverline Care

Silverline Care Locations in Ayrshire (1)

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1 Care Home owned by Silverline Care in Ayrshire
Springhill Nursing Home

80 Portland Road, Kilmarnock KA1 2BS 

9.5 36 reviews
"My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful…"   Read all 36 reviews
Location Type Care Home

Springhill Nursing Home is a converted Georgian House, with a purpose-built extension and landscaped gardens. Situated on a quiet cul-de-sac off Portland Road, it benefits from being 5 mins from the nearest rail station and accessible to both the… Read more about Springhill Nursing Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 61 Rooms from £1,600 / week

Silverline Care Reviews in Ayrshire (36)

9.4

Silverline Care has a Group Review Score of 9.4 (9.352) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Silverline Care must have a Review Score.

Overall Experience
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Reviewer Connection to Silverline Care
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Review of

Springhill Nursing Home

from R S (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in for respite and enjoyed all in Springhill nursing home, she enjoyed the company, activities and staff were all respectful and helpful.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

Thank you so much for your review, the staff will be delighted to hear your mum enjoyed her stay. The manager and the team at Springhill.

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Review of

Springhill Nursing Home

from Kevin A (Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience has been wonderful. My care has been awesome and staff dealing with me have always put my needs first.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

Thank you Kevin, the staff are delighted with your review. Kindest Regards the manager and the team from Springhill

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Review of

Springhill Nursing Home

from A C (Son of Resident) published on 4 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Springhill staff were excellent in the way they cared for my mother, as she can be quite difficult sometimes.
From the minute she arrived she was very well attended to by the staff who all made an effort to get to know her and find out her needs/ requirements. Overall staff were very friendly, professional
and caring. My mother was only in for a short respite period but would have no hesitation in making her stay permanent if that was required.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

Thank you for your kind words, the staff at Springhill are indeed friendly, professional and caring. Thank you from us all. Care home manager and team.

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Review of

Springhill Nursing Home

from Caroline K (Friend of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My friend's mother has settled in well since joining the Springhill family. She is happy, comfortable, and well-cared for and likes to join in with the entertainment and all activities. This gives my friend peace of mind knowing that she is safe, well looked after and treated with dignity and respect.
Every time we visit the staff are friendly and we are made to feel welcome.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

We are delighted to hear that your friend has peace of mind knowing that her mum is well cared for all visitors are made to feel welcome by our brilliant team. Michelle and Springhill Team.

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Review of

Springhill Nursing Home

from Marion M (Daughter of Resident) published on 9 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has settled well and regularly attends art/craft group which she tells me she likes. She loves to participate in the entertainment singing and dancing and go out in the mini bus on day trips. This is great as I don't drive and would have been unable to take her on trips further afield. The staff
are always kind & considerate to mum and always make us feel welcome and included when we visit. I'm so glad mum has joined the Springhill family. Mum has had a new lease of life and is happy to be part of the Springhill family. This gives me peace of mind knowing she is safe and well looked after. Any concerns regarding mum are dealt with quickly and we are always kept up to date with information that concerns mum.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing Home

Thank you for leaving such a lovely review, we will share this with our team. We are delight that we are meeting your expectations and will always strive to exceed them.

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Review of

Springhill Nursing Home

from L W (Friend of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend's Mum is very happy and always clean and dressed well, her room is clean and she takes part in activities, not all the time but she takes part in the things she enjoys. The staff are all friendly.
Reply from Sarah S, Regional Operations Manager at Springhill Nursing Home

Thank you for taking the time to review the care your relative has received. We are delight this has been a positive outcome and will share this with our care team.

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Review of

Springhill Nursing Home

from M D (Aunt of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At Springhill nursing home, a family could not expect any more love, care, attention, safety and stimulation the residents receive.
Everyone who works there always makes us feel welcome when we visit. A happy atmosphere is always present. The variety of activities are amazing.
Reply from Sarah, Regional Operations Manager at Springhill Nursing Home

Thank you for taking the time to leave a review of Springhill Care Home. Your review will be shared with our team. We are delighted that you have experienced the exceptional care that we pride ourselves on.

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Review of

Springhill Nursing Home

from F C (Daughter of Resident) published on 24 March 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers and nursing staff very good and listen to any comment about my mother I make. Wide range of entertainment provided and excellent activity coordinators, manger very proactive in sorting any issues. My concern is that on occasions there does seem to be many carers on floor. Mum's unit recently
done up which has made difference to lounge/dining area. Disappointed that decor in Mum's room only painted walls. Carpet a bit grubby and fabric chair that smells a bit, not ideal. Admin staff pleasant and helpful though billing a problem at times.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

Many thanks for your kind words regarding the team we are delighted that you feel listened to and all issues are dealt with. The unit that your mum lives on did undergo an extensive refurb with all rooms painted including corridor and the communal area undergoing a full refurb. As always i listened and the chair has been replaced. We are currently undergoing further upgrades to the home and the note on the carpet has been taken on board. Once again many thanks for your kind comments the staff and myself are delighted. Michelle

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Review of

Springhill Nursing Home

from D M (Son of Resident) published on 10 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home is everything we could ask for our Mum at this stage of her life. The staff are great and my Mum is as happy as she could be.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

I cannot express from both myself and the team how much this means to us all, thank you from all the staff at Springhill.

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Review of

Springhill Nursing Home

from David L (Son of Resident) published on 22 August 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The frontline care workers who deal with Mum are wonderful; she is comfortable and happy with them all and that is the most important aspect of any care home - the care. So, 5 stars for the staff.
I didn't give full marks for cleanliness because her room often has the same debris on the floor for several
days on end but her own cleanliness and that of her carers is meticulously seen to.
I would have given the full 5 stars for 'Dignity' if she always received back her own laundry and her room was tidied up a bit more regularly.
3 stars only for food and drink, on the day of writing, she received no breakfast and when a cup of tea finally arrived, it had sugar in it and she has often told the folk who serve her that she doesn't take sugar! These little incidents are not uncommon.
The management has been poor, but I believe new management is in place, so I will make no further comment at present to give them a chance. I hope communications will improve.
Thank you.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

Dear David, many thanks for your honest review, as part of the new management team we are striving towards excellent care and the best way for this to happen is for honest and open communication between families, residents and staff. I must thank you for your kind words as well and these are greatly appreciated by the care team who are as you quite rightly label as "wonderful" and as their line manager, I could not agree more. Please always feel free to approach me or my deputy with any concerns and we will endeavour to correct any problems.

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Review of

Springhill Nursing Home

from E K (Friend of Resident) published on 12 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The nursing and care workers are excellent and very friendly. Entertainment is good. The home decor is a bit tired, it could do with an upgrade. I can't comment on the meals as I have not been when they are served. Would I put a family member in here? Possibly.
Reply from Michelle Hutchison, Care Home Manager at Springhill Nursing Home

Thank you from all the team at Sringhill, the team are indeed a happy and welcoming bunch. We are currently refurbishing the top floor unit and as soon as this has been completed we will be working our way through the units to give a revamp. Many thanks, the manager and the Springhill Team.

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Review of

Springhill Nursing Home

from Janet G (Daughter of Resident) published on 3 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident in Springhill for 11 months having recently passed away. The staff at the home are wonderful in their dedication to the level of care they provide. The manager and her team are an amazing group of people who made my mother's last months extremely comfortable and very safe. They
took the time to get to know her so that they could give her the very best of their care, and in my opinion, they gave the highest level of care and support possible not only to my mother but they extended their support to my husband and me during the difficult last few days of her life. Thank you is not enough for these dedicated professionals who care for their residents and go the extra mile to do all they can for them and their families. Thank you is just not enough, they will forever have my greatest respect and gratitude for all they did.
Reply from Sarah Speirs, Regional Operations Manager at Springhill Nursing Home

Thank you for your very kind review. We are delighted we could meet your expectations. The team send their condolences for your loss.

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Review of

Springhill Nursing Home

from Stephen B (Guardian of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Some significant improvements to the service since the introduction of new management team. I really can’t fault the quality of care and the nursing and care staff which is exceptional. Recent changes to the catering team have shot up the approval ratings of the residents with quality and options being
first class. Still some improvements to come from the ancillary services like laundry and exercise, as well as decor and garden facilities, but there is progress.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home

Thank you for the recent review. The staff within Springhill really appreciate this. I agree that there are improvements still needed and hope we can see the changes soon.

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Review of

Springhill Nursing Home

from Jenn B (Daughter of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been resident in Springhill for around eighteen months now, during which time my dad also passed away (whist also resident there). The ongoing care, friendliness of staff and overall attitude towards my mum is excellent. I was unwell for a period during September this year, resulting in
a hospital stay. During my convalescence period, I was able to fully concentrate on my own health in the knowledge that Mum was happy, safe and secure - what more could I ask for! Of course, like any residential home there are small areas that could do with improvement, but nothing in my opinion that impacts negatively on the day to day wellbeing of Mum's life. I am delighted that we were able to secure a place for Mum and Dad when they both needed to make the move, one of the hardest decisions in my life - but one I have not regretted.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home

Thank you for this lovely review. The staff love having your mum here and also fully appreciate your support towards the home.

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Review of

Springhill Nursing Home

from Barbara S (Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Carers are so good.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home

Thank you so much for the review Barbara. We are glad you are happy with the care.

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Review of

Springhill Nursing Home

from Isabella P (Wife of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I am sitting writing this in tears. When my husband went into Springhill I had chosen it out of all the care homes offered to me at the time thinking it was the best around and have to say was very impressed with it at that time. What a big mistake that has been.
There is always problems, staff shortage
and staff tired and run off their feet.
Agency staff brought in and couldn't care less. They are only there for the money. Three times more than what the care home staff are paid, it's awful. The care home staff are lovely and try so hard which I very much appreciate and my husband gets on well with them (except when he has a bad day).
I thank each and every one of them for the care they give my husband under the awful circumstances they are expected to work in (big lack of permanent staff). However my loyalty is to my husband and I am really worried about the care he receives because of the lack of staff and feel it is time this is seriously looked at by Silverline or whoever owns it now.
Reply from Gemma Boyle, Home Manager at Springhill Nursing Home

Hi Bell, thank you for the review. I am sorry to see that you are not happy with the current staffing levels. I am happy to discuss this further with you.
Many thanks, Gemma.

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Review of

Springhill Nursing Home

from T S (Daughter of Resident) published on 3 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad went into Springhill care home after we lost my mum in March this year. He has been so happy since going in. The staff are very attentive to all his needs, and nothing is too much trouble. My dad is a very fussy eater, but the staff always make sure he has something to eat that he likes. My dad
has only been in for a few months, but staff have built a good relationship with him already; as if he's been there for years.
Reply from Karen McGuffie, Home Manager at Springhill Nursing Home

Dear Tracey, thanks so much for taking the time to review Springhill Care Home. The team and I feel so privileged to be able to help look after your dad, particularly during what has been a very difficult time. We are so please you are content that he is happy and well looked after. We're always here to help. Thanks again.

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Review of

Springhill Nursing Home

from Nancy G (Daughter of Resident) published on 23 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in Springhill for approx two years. He is happy, well-fed and very content. I have every confidence in staff and management and feel he is being well looked after.
Reply from Karen McGuffie, Home Manager at Springhill Nursing Home

Dear Nancy, thank you so much for taking the time to review the Springhill Care Home. The team and I all very much appreciate your kind words and your vote of confidence.

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Review of

Springhill Nursing Home

from Fiona F (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Lavender in Springhill, and I cannot thank the staff enough for looking after her during this last year. She is always lovely dressed, and her room is always immaculate. I can phone anytime, and the girls are always so friendly and can tell me how my mum is doing, best care home.
Reply from Karen McGuffie, Home Manager at Springhill Nursing Home

Thanks so much for your kind words and glowing review of Springhill Care Home. It has been a pleasure looking after your mum, and we really appreciate having the team's efforts recognised, particularly during these difficult times. Thanks again, and take care.

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Review of

Springhill Nursing Home

from M W (Son of Resident) published on 30 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was in Springhill Nursing Home for one year, during that time she was treated with respect, love, genuine care and affection. A lovely bedroom excellent food and a full social calendar. I and my family/friends were afforded the same feelings of being welcomed. We tried to be with mum at the end,
but this wasn't possible, however, one of her loving carers sat with her and held her hand. The medical care was also excellent.
Reply from Eileen Welch, Home Manager at Springhill Nursing Home

Thank you so much for your thoughtful review. The team and I greatly appreciate your kind words, especially at this difficult time. It was a pleasure to look after your mum, to get to know her and her loved ones. She is truly missed by the Springhill family. Thanks again and take care.

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Awards / Recognitions (1)

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