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Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

Only the locations & reviews in Norfolk for Athena Care Homes (UK) Ltd are showing below.

View the details of all 7 locations (with 643 reviews) owned by Athena Care Homes (UK) Ltd

Athena Care Homes (UK) Ltd Locations in Norfolk (2)

 

2 Care Homes owned by Athena Care Homes (UK) Ltd in Norfolk

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Goodwins Hall Care Home

Goodwins Road, King's Lynn PE30 5PD 

9.5 113 reviews
" My recently deceased mother had lived at Goodwins Hall for the last 9 years. It was a place where she felt safe and cherished, and I will…"   Read all 113 reviews
Location Type Care Home

Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn. The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care. Residents are encouraged… Read more about Goodwins Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 78 Rooms from £1,431 / week
Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ 

9.5 129 reviews
"The care and attention my mum had was second to none she was always looked after well and was always clean.…"   Read all 129 reviews
Location Type Care Home

Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect. The… Read more about Amberley Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 106 Rooms from £1,404 / week

Athena Care Homes (UK) Ltd Reviews in Norfolk (242)

9.6
Athena Care Homes (UK) Ltd has a Group Review Score of 9.6 (9.589) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Athena Care Homes (UK) Ltd must have a Review Score.

Overall Experience

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Review of

Amberley Hall Care Home

from Dylia J (Partner of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall feels like a family environment, every member of staff from carers to maintenance and kitchen staff treat the residents and families with respect and compassion, residents are looked after not only in terms of their physical needs bu also the whole of their well being. The food is a very
good standard and the menu is very varied. Good and varied activities are planned very carefully for residents and visiting family, any concerns are dealt with very quickly and professionally giving me confidence that my partner is receiving the right care.

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Review of

Goodwins Hall Care Home

from Jillian B (Cousin of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my cousin has settled in so well and so quickly. She has made friends and enjoys all the entertainment. Staff are so kind, nothing is too much trouble for them.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your lovely feedback! We're so pleased to hear your cousin has settled in so well and is enjoying the company and entertainment. It means a lot to know that our staff's kindness is making a difference - we'll be sure to pass on your kind words to the team.


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Review of

Goodwins Hall Care Home

from Laura J (Daughter of Resident) published on 10 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

 My recently deceased mother had lived at Goodwins Hall for the last 9 years. It was a place where she felt safe and cherished, and I will always be grateful for the care she received in her final years. It gave me peace of mind knowing that she was in an environment where her needs were met with compassion,
respect, and love. Thank you for giving my mum the best care.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and for sharing your experience. we are truly honoured to have been a part of your mother's life over the past nine years. It means a great deal to know that she felt safe and cherished, and that our care brought you peace of mind. Your gratitude touches us all, and we will remember your mother fondly.


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Review of

Goodwins Hall Care Home

from E G (Relative of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a very pleasant experience visiting Goodwins Hall. Our relative has been receiving extremely good first class care from medical to all the staff in the unit. So impressed by the level of expertise and attention they have given. We have been given up to date information at all times. Brilliant
home!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your experience at Goodwins Hall has been such a positive one. It means a great deal to our entire team to know that the care, communication, and attention we provide are making a meaningful difference. We'll be sure to pass along your lovely comments to everyone involved. Thank you again for your support-it really is appreciated!


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Review of

Amberley Hall Care Home

from David P (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my mum had was second to none she was always looked after well and was always clean.

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Review of

Amberley Hall Care Home

from S V (Granddaughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and supportive staff. Home is clean and well presented. Grandmother is settled and happy home.

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Review of

Goodwins Hall Care Home

from Angus G (Son of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but the highest praise for all who cared for Mum. All were warm, friendly, kind & caring. It was wonderful to see how much time and effort made to make Mum comfortable. Mum would always say, on our visits how content & happy she was. She also said how enjoyable the food was. Many thanks from
us to all the staff.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words. It truly means the world to us to hear that your mum felt comfortable, happy, and well cared for. Our team takes great pride in providing compassionate and attentive care, and knowing that it made a difference to your mum and your family is incredibly rewarding. We will be sure to share your lovely feedback with the whole team.


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Review of

Goodwins Hall Care Home

from John J (Friend of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2010 my father-in-law lived here, he and we loved the care given. In the early part of this century I delivered pharmacy for my son-in-law's business and again my relationships with the staff was first class. Over the last 5 years my great friend resides here and our experiences demonstrate that
things never change and if anything improve.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful feedback! Its truly heart-warming to hear about your long-standing connection with our community and the positive experiences youve had over the years. Were honoured to have been a part of your family's journey and to continue providing the high level of care and service that you and your loved ones deserve. Your kind words mean the world to our team, and we look forward to maintaining the same commitment to excellence for years to come.


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Review of

Amberley Hall Care Home

from D C (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Amberley staff are warm, friendly and welcoming. All staff always have a smile and always speak to everyone. Very helpful and professional.
Nursing care is excellent and communication regarding any concerns are always conveyed in a professional and friendly way.
Overall I would recommend Amberley
Hall to anyone. Well done to all staff you all do a fantastic job.

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Review of

Amberley Hall Care Home

from Nigel W (Respite Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from hospital in King's Lynn just before Christmas and needed 2 weeks 'convalescence care' before returning home. My stay covered Christmas and New Year. I was immediately made to feel welcome at Amberley Hall. All the staff were warm, kind, friendly and efficient and always there when
needed. My room was spacious and comfortable, overlooking a well-kept patio garden. My vegetarian diet was an initial challenge for the kitchen. But, after negotiating with the head chef, we worked out a menu which suited me. Other small wrinkles were efficiently smoothed out by the management. I really enjoyed my stay and will return there, if necessary.

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Review of

Goodwins Hall Care Home

from Linda H (Respite Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a hip replacement I was discharged home then unfortunately had a fall, after leaving A & E I was very fortunate to be transferred to Goodwins Hall Care Home for rehab. The home made me most welcome and I was impressed with the quality of care that I received. All the staff, from all departments
were kind, understanding and always willing to help no matter how small my needs were. The building itself was bright and clean (like a 5-star hotel) I consider myself very fortunate to have been a guest.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for sharing your experience! It's wonderful to hear that Goodwins Hall Care Home provided such a welcoming and high-quality environment for your rehabilitation. The kindness and dedication of the staff, along with the bright and comfortable surroundings, truly make a difference. We're so pleased that you felt well cared for and supported during your stay. Wishing you all the best in your continued recovery.


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Review of

Amberley Hall Care Home

from Zoe T (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was provided with a placement at Amberley Hall having had a really bad experience of care home neglect at another placement. This poor care resulted in Mum being hospitalised and as a result, caused us to have massive anxieties about entrusting anyone else to look after Mum to the standard deserved.
From the general manager to the reception staff, the laundry staff, the attentive carers and the nursing staff, they were absolutely phenomenal in not only welcoming Mum, but in caring for her with the compassion, dignity, and humility that any family strives for on behalf of their loved one. They treated Mum like one of their own and were so empathetic in reassuring us as a family that Mum was in good hands at all times. We visited Mum regularly and on each occasion, we were reassured to see that she was offered regular snacks between meals and was always well-presented, clean and well looked after. Even down to the 'small things' like listening to our tips on how to interact with Mum.

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Review of

Amberley Hall Care Home

from Mary M (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Amberley Hall accepted my father, who has severe dementia and very specialist needs, from hospital after a fall.
We were worried as we had read that the home was under special measures and my Dad is hard to look after and can be aggressive during personal care. We were assured that the home could meet
his needs and when we arrived it had a friendly feel. It became obvious quite quickly that they were not able to deal with him. I arrived at 10am one morning to find him lying on a mattress, no sheets or blankets and just a nappy and dirty shirt on. I found help and 4 people appeared to get him dressed and make his bed. After this, and on 3 consecutive days my Dad was put in an ambulance on his own to go to A&E. Instead of speaking to us as family and explaining that they couldn't cope with him or contacting the hospital, they put a vulnerable person who doesn't know where he is in an ambulance on his own to go to A&E. This was a horrendous experience and very upsetting for everyone.

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Review of

Goodwins Hall Care Home

from Maxine T (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow is all I can say about the experience Mum had at Goodwins Hall Care Home. The staff, the care, the physio and the food were all exceptional. Thank you again for the care and support you gave Mum whilst she was with you. In need of respite care in the future Goodwins would be our first choice every
time!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your Mum had such a positive experience with us at Goodwins Hall Care Home. It means a lot to our team to know that their care and dedication made a difference. Will be here for you whenever you need us and we look forward to welcoming you back in the future.


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Review of

Goodwins Hall Care Home

from Neville W (Son of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly, helpful and kind. They kept my mother safe.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for your lovely comment! We're so pleased to hear that our staff could provide a safe and caring environment for your mother. Your feedback means a lot to us and will be shared with the team!


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Review of

Amberley Hall Care Home

from P U (Friend of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous, professional and caring nursing staff, right to the very end. Because they all took the time to get to know my friend very well, it was a great comfort to me, that they knew what he needed when he needed it, I will miss the bond I formed with the staff and the caring and loving
atmosphere they provided my friend and my family, his family and friends who came to visit right up to the end of his life. We're all so very blessed and very much appreciate this type of loving care and comfort, towards the end of our friend's life.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for such a lovely review. We will miss you and your friend very much but please do come and see us if you feel able.


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Review of

Goodwins Hall Care Home

from D M (Next of Kin) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My next of kin was at Goodwins for just under 18 years. During this time she was well cared for and loved by the staff and she embraced being there by partaking in all the activities they offered. Excellent choice of activities. It is a testament that she was there for 18 years considering her disabilities
and health issues. At times there were staff shortages, but when pointed out these were addressed.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful and touching feedback. We are truly honoured to have cared for your next of kin for nearly 18 years. It means a great deal to know she felt well-cared for and enjoyed the activities we offer. Our team strives to create a warm and engaging environment, and it's incredibly rewarding to hear that she embraced life at Goodwins Hall despite her health challenges. Your kind words are a testament to the dedication of our staff, and we're grateful for your trust in us.


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Review of

Goodwins Hall Care Home

from V S (Niece of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt aged 99 could no longer manage on her own. She went into Goodwins for a trial period of 2 weeks and decided she would live there. Management were outstanding in accommodating her.
Although missing her home, she has settled well and is enjoying being cared for.
Meals are good and she thinks
the carers are amazing. All in all, it has been a very successful move!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and for taking the time to share your aunt's experience at Goodwins Hall. We are delighted to hear that she has settled in well and is enjoying the care and support we provide. It's wonderful to know that she feels comfortable and well looked after by our team we truly aim to make everyone feel at home. Were also pleased to hear that she's enjoying the meals and that our carers have made such a positive impression on her. Your feedback motivates us to continue providing the highest level of care and service.


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Review of

Goodwins Hall Care Home

from L R (Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by everyone. Excellent food and help from the chef.
Brilliant physio from one of the staff who has been a great support. All staff have been really kind and patient.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's great to know that the care, food, and support from the chef, as well as the brilliant physiotherapy, made a difference for you. We will be sure to pass along your kind words to the staff, who work hard to provide compassionate and patient care. Thank you again for sharing your experience with us.


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Review of

Goodwins Hall Care Home

from P S (Respite Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated well during my stay, both medically and caring. The staff at all grades were all kind, considerate helpful and encouraging. The physio team certainly helped me immensely with exercises to get me walking, and activating my body generally so as to come home, for which I am very grateful.
The staff were friendly, offering facilities for patients to enjoy but also respectful of your privacy as well. Sometimes meals were ok and if ask was given something more. My summing up for a relatively short stay was very helpful in all respects. Thank you all so much.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful review. We're delighted to hear that your stay with us was a positive experience and that you felt well cared for both medically and personally. It's wonderful to know that our team, especially the physiotherapy staff, made a real difference in your recovery and helped you get back on your feet. We're also glad you felt your privacy was respected, and we appreciate your comments about the meals, which we will keep in mind. Thank you again for your kind words, and we wish you all the best in your continued recovery!


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Awards / Recognitions (10)

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