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Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Athena Care Homes (UK) Ltd in Norfolk

Only the locations & reviews in Norfolk for Athena Care Homes (UK) Ltd are showing below.

View the details of all 7 locations (with 619 reviews) owned by Athena Care Homes (UK) Ltd

Athena Care Homes (UK) Ltd Locations in Norfolk (2)

 

2 Care Homes owned by Athena Care Homes (UK) Ltd in Norfolk

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Goodwins Hall Care Home

Goodwins Road, King's Lynn PE30 5PD 

9.4 109 reviews
"After having a hip replacement I was discharged home then unfortunately had a fall, after leaving A & E I was very fortunate to be…"   Read all 109 reviews
Location Type Care Home

Goodwins Hall Nursing & Residential Care Home is a popular care home situated in King's Lynn. The purpose-built home is tastefully decorated, while the care team provide the highest standard of relationship-centred care. Residents are encouraged… Read more about Goodwins Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 78 Rooms from £1,431 / week
Amberley Hall Care Home

55 Baldock Drive, King's Lynn PE30 3DQ 

9.4 126 reviews
"All Amberley staff are warm, friendly and welcoming. All staff always have a smile and always speak to everyone. Very helpful and…"   Read all 126 reviews
Location Type Care Home

Amberley Hall is an award-winning, purpose-built care home in King's Lynn. Their expert nursing and care teams are highly trained, professionally developed and valued so they can provide the exceptional, compassionate elderly care that families expect. The… Read more about Amberley Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 106 Rooms from £1,404 / week

Athena Care Homes (UK) Ltd Reviews in Norfolk (235)

9.6
Athena Care Homes (UK) Ltd has a Group Review Score of 9.6 (9.561) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Athena Care Homes (UK) Ltd must have a Review Score.

Overall Experience

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Review of

Amberley Hall Care Home

from D C (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Amberley staff are warm, friendly and welcoming. All staff always have a smile and always speak to everyone. Very helpful and professional.
Nursing care is excellent and communication regarding any concerns are always conveyed in a professional and friendly way.
Overall I would recommend Amberley
Hall to anyone. Well done to all staff you all do a fantastic job.

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Review of

Amberley Hall Care Home

from Nigel W (Respite Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was discharged from hospital in King's Lynn just before Christmas and needed 2 weeks 'convalescence care' before returning home. My stay covered Christmas and New Year. I was immediately made to feel welcome at Amberley Hall. All the staff were warm, kind, friendly and efficient and always there when
needed. My room was spacious and comfortable, overlooking a well-kept patio garden. My vegetarian diet was an initial challenge for the kitchen. But, after negotiating with the head chef, we worked out a menu which suited me. Other small wrinkles were efficiently smoothed out by the management. I really enjoyed my stay and will return there, if necessary.

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Review of

Goodwins Hall Care Home

from Linda H (Respite Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having a hip replacement I was discharged home then unfortunately had a fall, after leaving A & E I was very fortunate to be transferred to Goodwins Hall Care Home for rehab. The home made me most welcome and I was impressed with the quality of care that I received. All the staff, from all departments
were kind, understanding and always willing to help no matter how small my needs were. The building itself was bright and clean (like a 5-star hotel) I consider myself very fortunate to have been a guest.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for sharing your experience! It's wonderful to hear that Goodwins Hall Care Home provided such a welcoming and high-quality environment for your rehabilitation. The kindness and dedication of the staff, along with the bright and comfortable surroundings, truly make a difference. We're so pleased that you felt well cared for and supported during your stay. Wishing you all the best in your continued recovery.


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Review of

Amberley Hall Care Home

from Zoe T (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was provided with a placement at Amberley Hall having had a really bad experience of care home neglect at another placement. This poor care resulted in Mum being hospitalised and as a result, caused us to have massive anxieties about entrusting anyone else to look after Mum to the standard deserved.
From the general manager to the reception staff, the laundry staff, the attentive carers and the nursing staff, they were absolutely phenomenal in not only welcoming Mum, but in caring for her with the compassion, dignity, and humility that any family strives for on behalf of their loved one. They treated Mum like one of their own and were so empathetic in reassuring us as a family that Mum was in good hands at all times. We visited Mum regularly and on each occasion, we were reassured to see that she was offered regular snacks between meals and was always well-presented, clean and well looked after. Even down to the 'small things' like listening to our tips on how to interact with Mum.

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Review of

Amberley Hall Care Home

from Mary M (Daughter of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Amberley Hall accepted my father, who has severe dementia and very specialist needs, from hospital after a fall.
We were worried as we had read that the home was under special measures and my Dad is hard to look after and can be aggressive during personal care. We were assured that the home could meet
his needs and when we arrived it had a friendly feel. It became obvious quite quickly that they were not able to deal with him. I arrived at 10am one morning to find him lying on a mattress, no sheets or blankets and just a nappy and dirty shirt on. I found help and 4 people appeared to get him dressed and make his bed. After this, and on 3 consecutive days my Dad was put in an ambulance on his own to go to A&E. Instead of speaking to us as family and explaining that they couldn't cope with him or contacting the hospital, they put a vulnerable person who doesn't know where he is in an ambulance on his own to go to A&E. This was a horrendous experience and very upsetting for everyone.

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Review of

Goodwins Hall Care Home

from Maxine T (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow is all I can say about the experience Mum had at Goodwins Hall Care Home. The staff, the care, the physio and the food were all exceptional. Thank you again for the care and support you gave Mum whilst she was with you. In need of respite care in the future Goodwins would be our first choice every
time!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and thoughtful feedback! We're truly delighted to hear that your Mum had such a positive experience with us at Goodwins Hall Care Home. It means a lot to our team to know that their care and dedication made a difference. Will be here for you whenever you need us and we look forward to welcoming you back in the future.


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Review of

Goodwins Hall Care Home

from Neville W (Son of Resident) published on 25 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were friendly, helpful and kind. They kept my mother safe.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you for your lovely comment! We're so pleased to hear that our staff could provide a safe and caring environment for your mother. Your feedback means a lot to us and will be shared with the team!


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Review of

Amberley Hall Care Home

from P U (Friend of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous, professional and caring nursing staff, right to the very end. Because they all took the time to get to know my friend very well, it was a great comfort to me, that they knew what he needed when he needed it, I will miss the bond I formed with the staff and the caring and loving
atmosphere they provided my friend and my family, his family and friends who came to visit right up to the end of his life. We're all so very blessed and very much appreciate this type of loving care and comfort, towards the end of our friend's life.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for such a lovely review. We will miss you and your friend very much but please do come and see us if you feel able.


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Review of

Goodwins Hall Care Home

from D M (Next of Kin) published on 30 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My next of kin was at Goodwins for just under 18 years. During this time she was well cared for and loved by the staff and she embraced being there by partaking in all the activities they offered. Excellent choice of activities. It is a testament that she was there for 18 years considering her disabilities
and health issues. At times there were staff shortages, but when pointed out these were addressed.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful and touching feedback. We are truly honoured to have cared for your next of kin for nearly 18 years. It means a great deal to know she felt well-cared for and enjoyed the activities we offer. Our team strives to create a warm and engaging environment, and it's incredibly rewarding to hear that she embraced life at Goodwins Hall despite her health challenges. Your kind words are a testament to the dedication of our staff, and we're grateful for your trust in us.


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Review of

Goodwins Hall Care Home

from V S (Niece of Resident) published on 25 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt aged 99 could no longer manage on her own. She went into Goodwins for a trial period of 2 weeks and decided she would live there. Management were outstanding in accommodating her.
Although missing her home, she has settled well and is enjoying being cared for.
Meals are good and she thinks
the carers are amazing. All in all, it has been a very successful move!

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your kind words and for taking the time to share your aunt's experience at Goodwins Hall. We are delighted to hear that she has settled in well and is enjoying the care and support we provide. It's wonderful to know that she feels comfortable and well looked after by our team we truly aim to make everyone feel at home. Were also pleased to hear that she's enjoying the meals and that our carers have made such a positive impression on her. Your feedback motivates us to continue providing the highest level of care and service.


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Review of

Goodwins Hall Care Home

from L R (Resident) published on 20 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by everyone. Excellent food and help from the chef.
Brilliant physio from one of the staff who has been a great support. All staff have been really kind and patient.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our team. It's great to know that the care, food, and support from the chef, as well as the brilliant physiotherapy, made a difference for you. We will be sure to pass along your kind words to the staff, who work hard to provide compassionate and patient care. Thank you again for sharing your experience with us.


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Review of

Goodwins Hall Care Home

from P S (Respite Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was treated well during my stay, both medically and caring. The staff at all grades were all kind, considerate helpful and encouraging. The physio team certainly helped me immensely with exercises to get me walking, and activating my body generally so as to come home, for which I am very grateful.
The staff were friendly, offering facilities for patients to enjoy but also respectful of your privacy as well. Sometimes meals were ok and if ask was given something more. My summing up for a relatively short stay was very helpful in all respects. Thank you all so much.

Reply from Flavia Hansell, Home Manager at Goodwins Hall Care Home

Thank you so much for your thoughtful review. We're delighted to hear that your stay with us was a positive experience and that you felt well cared for both medically and personally. It's wonderful to know that our team, especially the physiotherapy staff, made a real difference in your recovery and helped you get back on your feet. We're also glad you felt your privacy was respected, and we appreciate your comments about the meals, which we will keep in mind. Thank you again for your kind words, and we wish you all the best in your continued recovery!


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Review of

Amberley Hall Care Home

from Denise J (Daughter of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall and all the staff have been extremely welcoming. They have gone above and beyond to help my Dad settle in. The communication is good and all the staff make you feel like part of one big family. My dad is extremely happy with the food and care he receives.

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Review of

Amberley Hall Care Home

from Barry P (Son of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has spent three and a half years at Amberley Hall. She had dementia and she could not have been looked after better. The staff were great. My mum passed last night (7/8/24) at the home. The end-of-life care was very good. They made Mum as comfortable as possible. Many of the staff sat with her.
I will recommend Amberley Hall; the staff have been brilliant. Thanks.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for taking the time to leave a review, that is very thoughtful of you at this time. We are so pleased to have been able to have Mum and you all in our lives. We will miss your mum very much.


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Review of

Amberley Hall Care Home

from J E (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been wonderfully cared for at Amberley Hall. It is a relaxed cheerful comfortable and safe place. The staff are very respectful and caring and she enjoys living there.
Mother has been at Amberley Hall for 16 months. Her weight has improved and her health.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your wonderful review! We are so pleased to hear your feedback.


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Review of

Amberley Hall Care Home

from D I (Wife of Resident) published on 12 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Amberley to be a friendly place.
The carers go above and beyond to understand and provide the best for residents. Housekeeping and maintenance too.
Staff are always approachable and willing to listen to work with me to enable us both to give my husband the best care possible.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your lovely words. We will continue to work hard in the home in the hope we can reach a full 5 stars in all areas. Many thanks.


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Review of

Amberley Hall Care Home

from Kay P (Daughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amberley Hall is my dad's home since late 2021. Every time I visit he tells me how happy he is and how kind everyone is. He loves the food and the music. He loves to sing and to play the piano.
He enjoys watching films in the cinema room and is very well looked after. He always tells me "I couldn't
be anywhere better than this" and never complains about anything.
The home is clean and yet still homely with dedicated staff.
Thank you for your kindness and care for my dad. I really appreciate it.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much. I am so pleased that your dad is so happy. What more could we wish for?


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Review of

Amberley Hall Care Home

from Donald P (Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I discovered that children had checked many of the care homes in the locality and decided this was the most acceptable. I was doubtful, having no experience and was delighted with the conditions, rooms, outlook, etc. almost immediately. I have since been delighted with the support, advice, guidance
and help with most of the every day jobs and kindness, affection and pleasantness of almost all of the staff has been amazing.
Obviously some of the other residents leave a lot to be desired but their obvious condition is, or has to be a very big consideration. I hope I can stay for a while longer.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you so much for your review. We are very pleased to hear that you are so delighted. Thank you!


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Review of

Goodwins Hall Care Home

from Jane B (Daughter of Resident) published on 22 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Goodwins Hall just over a year 25/5/2023. She enjoys being in the home, and she is safe and looked after. She enjoys the activities recent trip to the zoo.

Reply from Flavia Hansell, General Manager at Goodwins Hall Care Home

Thank you for your lovely comment. We're delighted to hear that your mum has been enjoying her time at Goodwins Hall and that she feels safe and well cared for. We're especially pleased to know she enjoyed the recent trip to the zoo. Our team is dedicated to providing engaging activities and ensuring the happiness and well-being of all our residents.


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Review of

Amberley Hall Care Home

from Julia W (Daughter of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum was very happy at Amberley. She resided on Windsor and Buckingham and had good kind care during the last year of her life.
Thank you to all.
One member of staff in particular and her colleagues in the laundry were very kind finding all Mum's misplaced clothes too! Thank you all.

Reply from Katy Hughes, General Manager Amberley at Amberley Hall Care Home

Thank you for your review. I am so glad to see that you were happy with your mum's care and we are honoured that you chose Amberley Hall. We will all miss your mum very much.


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Awards / Recognitions (10)

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