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Organiser: Athena Care Homes (UK) Ltd
Date:
Wednesday 29 Jan 2025
more details
Care Home Owned by Athena Care Homes (UK) Ltd in Suffolk
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Suffolk for Athena Care Homes (UK) Ltd are showing below.
View the details of all 7 locations (with 649 reviews) owned by Athena Care Homes (UK) Ltd
Athena Care Homes (UK) Ltd Locations in Suffolk (1)
Avocet Court Care Home
9.6
153 reviews
Monmouth Close, Ipswich IP2 8RS
"My mum has been with Avocet for nearly 6 months now. The care is second to none. All of the staff are amazing, kind friendly, attentive.…" Read all 153 reviews
Location Type Care Home
Avocet Court care home is a part of Athena Care Home (UK) Ltd group, situated in Monmouth Close, Ipswich. The care home offers nursing, dementia nursing, residential, residential dementia and palliative care. The home also provides respite care… Read more about Avocet Court Care Home
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Palliative Care
- 153 Rooms from £1,284 / week
Athena Care Homes (UK) Ltd Reviews in Suffolk (153)
Athena Care Homes (UK) Ltd has a Group Review Score of 9.6 (9.590) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Athena Care Homes (UK) Ltd must have a Review Score.
Review of
Avocet Court Care Home
from Nigel B (Son of Resident) published on 22 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The care for my father is very good. They are very caring & supportive to my family.
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Review of
Avocet Court Care Home
from Jane B (Wife of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Generally I am impressed with my husband's care. Maybe, the building itself is rather old and tired in places.
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Review of
Avocet Court Care Home
from Isabel A (Wife of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
I visit my husband 5 days every week. Who is contented to be here, for rehabilitation and physio. He enjoys the food which is variety and well presented. cups of drink, tea, coffee and of course cold drinks are served during the day. Entertainment is organised daily by a staff member. Staff are helpful
and very caring. Enabling my husband to progress in his walking and balance with frame.
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Review of
Avocet Court Care Home
from Karen F (Daughter of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum has received excellent care and support from the staff. We have had regular contact from the staff with updates on mum's care. Nothing seems to be too much. I would recommend this unit for other carers. Cannot comment on activities or cost as discharged from hospital to some. Mum unable to participate
in the many activities arranged by the staff.
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Review of
Avocet Court Care Home
from Susan G (Daughter-in-law of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The reception we got as a family was very welcoming from day one. The colleagues are very friendly, helpful and nothing is too much trouble. We feel we can ask any question and they answer straight away and if not come back with whats happening. Alot of care is taken to settle mum in. Cannot comment
on activities as Mum has not tried them yet. But when passing, sounds good and clients laughing and clapping, music playing. The day room is bright and always cheery.
Reply from Ruth Garnham, General Manager at Avocet Court Care Home
Thank you for such a lovely review, we are so pleased you feel so welcomed and your mum are happy with the care and support provided. we will pass on your positive feedback with the team
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Review of
Avocet Court Care Home
from L S (Daughter of Resident) published on 14 April 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Mum has settled in nicely, feels at home and gets the care she needs. Friendly and helpful staff always around to answer questions. Regular updates online and over phone about activities and health.
Reply from Ruth Garnham, General Manager at Avocet Court Care Home
Thank you for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your lovely feedback with our team
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Review of
Avocet Court Care Home
from Jo E (Daughter of Resident) published on 4 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mum has been with Avocet for nearly 6 months now. The care is second to none.
All of the staff are amazing, kind friendly, attentive. They all make you feel welcome.
They hold some fantastic events all year round.
I couldn't ask for a better care home for my mum amd her needs.
So thank you
All of the staff are amazing, kind friendly, attentive. They all make you feel welcome.
They hold some fantastic events all year round.
I couldn't ask for a better care home for my mum amd her needs.
So thank you
to all of you!
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for such a lovely review, we are so pleased you and your mum are happy with the care and support provided. we will pass on your positive feedback with the team
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Review of
Avocet Court Care Home
from Sally B (Daughter-in-law of Resident) published on 28 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Very caring staff - reception and management. Mother inlaw as well looked after and had a good 2 years with the home. She enjoyed the activities and food and always stated that all staff met her needs.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you Sally for the positive comments, mum in law was a pleasure to care for. We will share your feedback with the team.
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Review of
Avocet Court Care Home
from D T (Son of Resident) published on 28 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My mother was on respite after being in hospital after various falls. Once in Avocet Court she settled well and the professionalism of the care support was very good. No complaints by my mother only praise and very thankful for the service/support she had. The staff very pleasant and willing to assist
with a smile. My mother enjoyed the activities and meeting others enjoying their company. Always good food/drink at regular intervals. Many thanks for looking after my mother.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time to complete the review, we are glad your mum was happy with the care and support we glad her. Thank you for your kind words which we will share with our team
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Review of
Avocet Court Care Home
from Ann B (Sister-in-law of Resident) published on 25 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
I found Avocet Court a warm, welcoming environment. I could see it was committed to serve the needs of each individual, understanding the difficulties that increasing cognitive impairment brings. Placing someone you love in the care of someone else is a huge step but my questions were answered and I
felt supported during this difficult time. It's a transition for my sister-in-law as well as us.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time to do such a lovely review we are always here to support you as well as your loved one , we will pass it on to our team member.
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Review of
Avocet Court Care Home
from Diane B (Daughter of Resident) published on 25 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
3.0 out of 5
Overall Experience
3.0 out of 5
Mum spent just under a month at Avocet Court in an NHS funded reablement bed. The facilities were good if a little dated with a lovely bright and airy communal lounge and a large bedroom. On some occasions there was a lingering odour in the lounge. Mum was well fed but often left drinks untouched. Some
staff were lovely, welcoming and friendly, others less so. They were usually very busy and staff availability to discuss any queries or concerns was variable but overall they were responsive when available. One or two of the team stood out as natural carers and nothing was too much for them. There were issues with equipment function and availability which took a couple of weeks to resolve (call alarm, crash mat and sensor mat).
The reablement came to an early end as the therapists felt they could do no more for Mum. Within less than a week in a new care home Mum's mobility and continence have improved beyond our expectations, leaving us disappointed with the provision at Avocet Court.
The reablement came to an early end as the therapists felt they could do no more for Mum. Within less than a week in a new care home Mum's mobility and continence have improved beyond our expectations, leaving us disappointed with the provision at Avocet Court.
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Review of
Avocet Court Care Home
from Cara B (Daughter of Resident) published on 14 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My fathers first time going into a home. Myself and my family were so worried about leaving him. We should have never been worried! The staff are so lovely, the home is lovely and clean. My dad is having the best care.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for your lovely feedback, its so nice to hear. We will share your feedback with our team
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Review of
Avocet Court Care Home
from Sally P (Daughter of Resident) published on 4 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mum has been a resident at Avocet Care Home (Harlech House) in Ipswich for over a year, and throughout that time the staff are always been compassionate and caring towards my mum. Whenever I have asked questions the staff are always helpful. I am really impressed by the positive attitude shown by
all of the caring team.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you Sally for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your positive feedback with our team on our Harlech community
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Review of
Avocet Court Care Home
from M C (Daughter of Resident) published on 3 March 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mum is happy and settled here, which is the most important thing to my sisters and I. While not the most modern care home, there is a constant programme of improvements taking place. The carers are fantastic, as is the activities coordinator. The food is excellent, good quality and plentiful.
Reply from Ruth Garnham, General Manager at Avocet Court Care Home
Thank you for your kind words and for taking the time to share your positive experience with us caring for your mum. We will share your lovely feedback with our team.
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Review of
Avocet Court Care Home
from Alison B (Niece of Resident) published on 20 February 2025Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My aunt died on 23rd January in your care. Her care with you over the past 7 years was very good. Care and communication with relatives was 9 out of 10. She loved her time with you and considered it her home.
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Review of
Avocet Court Care Home
from Suzanne S (Daughter of Resident) published on 31 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
On Wednesday 15th of January, I was visiting my mother and like several other residents, Mum had a nasty cough and felt very unwell. A very nice lady from housekeeping came into Mum's room and we had a lovely chat about how this lady puts out fat balls and bird seed and what she does in the garden area.
My mum loves her garden at home so this really cheered Mum up after I left at 16.20 pm before tea arrived and I asked this lady to check on Mum for me, not only did she assist Mum with her meal, she was caring and patient and made Mum feel special and this morning the first thing Mum told me was how kind this lady had been. I believe anyone so caring should be made aware of how much this meant! Thank you.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time to do such a lovely review, we will pass it on to our team member.
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Review of
Avocet Court Care Home
from Paula O (Daughter-in-law of Resident) published on 31 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My father-in-law came to respite care at Avocet Court Care Home from the hospital. All staff were prompt in meeting his needs, both physically, medically and emotionally. The communication from reception to nursing staff was exceptional. We felt that all staff were professional and friendly and we can
see such an improvement in my father-in-law in all areas. Thank you so much.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the lovely review and glad that father in law is so much better, we will pass the feedback on to our team.
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Review of
Avocet Court Care Home
from Rita B (Wife of Resident) published on 18 December 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
When we arrived at Avocet Court Care Home we didn't know what to expect, we were welcomed with a warm reception and my mind was put at rest as this was our first time in a care home, it was a family decision. Thank you.
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Review of
Avocet Court Care Home
from A C (Son of Resident) published on 16 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
First-class. All staff have given excellent care to my mother. Thank you!
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for the lovely review, we will pass it on to our team.
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Review of
Avocet Court Care Home
from M G (Brother of Resident) published on 1 October 2024Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
The lady on reception was very friendly and helpful. All staff have been courteous and assuring. Have found Avocet Court Care Home an excellent overall experience.
Reply from The Manager, General Manager at Avocet Court Care Home
Thank you for taking the time to leave us feedback and glad you were happy with the care your brother received. We will share your positive feedback with our team.
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Awards / Recognitions (10)
2024 NAPA Awards - Finalists for 'The Music Engagement Award'
Recipient:
Athena Care Homes (UK) Ltd
Date: Friday 24 Jan 2025 More details
2024 Great British Care Awards - Regional Winner for Workforce Development
Recipient:
Athena Care Homes (UK) Ltd
Date: Friday 01 Nov 2024 More details
Asian Business Woman of the Year
Recipient:
Athena Care Homes (UK) Ltd
Date: Friday 29 Mar 2019 More details
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Organiser: Athena Care Homes (UK) Ltd
Date:
Thursday 01 Jul 2021
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