How many Care Homes does Cornerstone Health Care Group Ltd own?

Cornerstone Health Care Group Ltd own 3 Care Homes.

Which Cornerstone Health Care Group Ltd Care Homes have the highest review score?

Marula Lodge , Kitnocks House & South Africa Lodge have the highest review score.

Cornerstone Health Care Group Ltd | 3 Care Homes

Review of
South Africa Lodge
from Julie A (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My dad is currently in South Africa lodge and the care he receives is outstanding.
My dad is so happy and settled. He always looks clean tidy and his hair is always brushed.
I love the way the carers are with my dad.
I could not ask for better care.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review. We are really pleased to hear your dad has settled well at South Africa Lodge, I will ensure this is passed on to the team there.

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Review of
Kitnocks House
from S B (Wife of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are excellent. The care and nursing staff are helpful, kind, hard-working and extremely good at their jobs. All the other staff; cleaners, kitchen staff and maintenance team are all excellent with the residents, treating them with kindness and consideration.
My husband has been at Kitnocks

for about 3 months and he settled quickly and is as happy as I hoped for. I am very grateful for his excellent care.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you so much for your lovely review of Kitnocks House, it is always so appreciated by our teams. We are really pleased to hear that your husband has settled well with us and will ensure this is passed on to the staff working at Kitnocks. If you would like to share any thoughts on the areas scoring 4* please feel free to contact one of the Clinical Managers or General Manager.

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Review of
Kitnocks House
from C M (Wife of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

One small criticism is that the two lovely terracotta tubs on each side of the main entrance were full of weeds when we arrived and made a poor impression on arrival.
I was delighted to be allowed to plant them up and am happy to continue as I have been told people appreciate the flowers.
I do wish

there were more activities which involved handicaps but am not sure my husband could take part. Thanks.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you so much for your wonderful review of Kitnocks House, your kind support and fantastic job with the plants at the front of the building, have been really appreciated - we have received some lovely compliments! I will ensure your feedback is shared with the team.

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Review of
Kitnocks House
from L B (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has only been a resident for 1 month and therefore it is still very early days. This obviously means that my review is based on limited experience of Kitnocks House at this stage and thus I have left a couple of options blank in the ratings.
I have been impressed by the helpful, friendly

approach by all members of staff whom I've so far encountered and although my husband is still not entirely happy being a resident I can tell he is well cared for and treated with dignity and respect.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your review. It can be a challenging time when a loved one moves to a new home so we are pleased to hear that you feel he is being well cared for by all our staff. We will ensure this is passed on to the team at Kitnocks House.

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Review of
South Africa Lodge
from T F (Wife of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Excellent staff and top care very attentive, my husband is warm comfortable, and well looked after physically and mentally, and my visits are always welcomed either in the main lounge or his bedroom.
He enjoys the company of the staff.
If there is a problem I get called immediately to be informed

of the matter.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review and feedback, we will ensure this is passed on to the team at South Africa Lodge. If you would like to share any specific feedback or discuss further the lower scoring areas please feel free to get in touch with the General Manager or one of the Clinical Managers at the service.

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Review of
Kitnocks House
from G W (Friend of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Good check-in (my relative) and greeting by a friendly, helpful receptionist, guided and admitted by staff member (who unlocked five doors) to room, pleasant, clean atmosphere and surroundings, attractive pictures, TV in room controlled by patients. Comfortable visitor seating. Tea transported by staff

member who adjusted well to head height and supplied feeder (against spills). Tea offered to visitors. Carers competent, showing link with patient, spoke competent English, and available at end of visit to conduct us on return to entry point. Adequate car parking available. Seasonal flowers at entrance. Good impression of brightness and efficiency.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your detailed and lovely review of our service at Kitnocks House. We are really pleased to know you had such a good experience when visiting your relative and will be sure to pass on the feedback to the team. If you would like to discuss any of the areas scored below 5 with the General Manager at Kitnocks, please feel free to get in touch as we are always keen to know how we can continue to improve.

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Review of
Marula Lodge
from G R (Friend of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience

I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and

I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at Marula Lodge. Regarding the areas with lower scores, please feel free to make contact with the General Manager to discuss as we would really welcome your feedback and understanding to help us to make any improvements.

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Review of
South Africa Lodge
from Dena M (Sister-in-law of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My sister-in-law has been living at South Africa Lodge for almost a year. I am thrilled that she has settled well and is so much happier and healthier. This is a testament to the wonderful care she is receiving from all the staff. Everyone is so welcoming, cheerful, friendly and helpful. The home is

always spotlessly clean and bright and cheerful. There is always plenty of activities going on, something for everyone. The staff keep in touch regularly with updates. I highly recommend South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to write this fabulous review. We're really pleased to hear your sister-in-law has settled well over the last year and is much happier and healthier too. We will be sure to pass on your lovely words to the team at South Africa Lodge.

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Review of
Marula Lodge
from S R (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their

families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for taking the time to write this lovely review. It's great to hear that your mother and the family enjoyed her birthday and that you find the environment so caring and supportive. We will be sure to pass on your kind words to the team at Marula.

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Review of
Marula Lodge
from Karen C (Sister of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience

Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.

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Review of
Kitnocks House
from A P (Wife of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

I welcome this opportunity to say a big thank you to Kitnocks House for looking after my husband. It is such a tremendous relief to know that his needs are understood and are being met with not just the right kind of care but with loving care. Our family also feel this. We know he is in the right place.

Bless you all.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for this wonderful review. It's lovely to hear that your husband being in our care gives you relief. We understand the stress this can cause to the family. I'll be sure to pass on your kind words to teh whole Kitnocks House team.

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Review of
South Africa Lodge
from Diane C (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

Unfortunately, Dad passed away in Wisteria last weekend, but the care and compassion that all members of staff showed to him were immeasurable. They all went above and beyond to make his final few weeks comfortable. Management should be proud of the exemplary care that was delivered. They could not

do enough for our father but also supported all of the family through this difficult time.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Firstly I'm sorry to hear about your father's passing last weekend. Please accept our condolences to you and the family. Thank you for taking the time to write this lovely review at what must be such a difficult time for you all. It is lovely to hear how the team at South Africa Lodge supported you all through this time and gave your father the most wonderful care. We have passed on your kind words. Thank you.

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Review of
South Africa Lodge
from Helen I (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mum came from another care home, they were unable to lower Mum's blood sugar. South Africa Lodge managed to control her blood sugars and this had a beneficial effect on her behaviour. Mum did very well at South Africa Lodge.
If I had a criticism, it would be that the environment was a bit bland

and institutional and it would be nice to have a meal with Mum.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for your review. It's great to hear how well the team at South Africa Lodge have managed your mum's health and condition. Regarding South Africa Lodge's environment, the home is designed to have both a clinical and therapeutic benefit for residents with complex needs which, compared to some traditional nursing homes, can appear bland. Caring for people in a complex care service means that some facilities such as dining with relatives are not always possible to support.

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Review of
South Africa Lodge
from Jo B (Wife of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident of South Africa Lodge for the past six months and I cannot begin to say how happy I am with the care and attention he is given every day. The staff are all so kind and caring and have helped him to settle in and look after him so well, they also are very attentive to the

needs and worries of the family, always willing to talk and explain everything to the family which is really reassuring especially when they are very worried abought their loved ones. Thank you South Africa Lodge for everything.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this lovely review, it is much appreciated.
It's great to hear that your husband has settled in so well. We will be sure to pass on your kind words to the team at South Africa Lodge!

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Review of
Marula Lodge
from Karen T (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience

My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile.
Today the staff moved Dad into an armchair very gently even

though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.

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Review of
Marula Lodge
from Paul W (Son of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience

My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear that your dad and the family had a wonderful time together celebrating this milestone birthday. We will pass on your kind words to the team at Marula Lodge!

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Review of
Kitnocks House
from E S (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough in regard to Kitnocks House. My mum has had the very best of care and I can see just how much that has affected her feelings of comfort and safety as well as my own. The staff are just incredible, they go above and beyond and make sure the residents and their families are

looked after. I can relax knowing Mum is in the best place possible. Thank you, just doesn't seem enough but I do thank you all from the bottom of my heart, you are all 'Angels'.

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Review of
Kitnocks House
from Marie D (Wife of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience

My husband has now been at Kitnocks House almost eighteen months now. At first, he was very aggressive but due to good care, has since settled down a lot and hopefully will continue to do so.

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Review of
Kitnocks House
from C K (Sister-in-law of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff too busy inputting data into electric devices to know where all residents were. Sister-in-law was in her room in bed waiting for a sling review. She was not given a drink or access to a drink all the time I was there until I asked. Other residents in the lounge were showing signs of irritability,

not picked up by staff. Resident stimulation needs to be addressed, not just nail painting and television. The home generally has poor leadership. I appreciate agency may need to be used but adequate supervision is a priority.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

We are disappointed to read of your experience in our service and at such, an unsatisfactory review. We have now had the opportunity to look into the issues you raised and would be happy to discuss the outcomes with you if you would contact us directly at info@cornerstonehc.co.uk.

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Review of
South Africa Lodge
from D M (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

Whenever I visit, I find the staff kind, caring and attentive. You can see and feel the loving and respectful atmosphere they have created. There is always plenty of staff around, so residents aren't left unattended. Although the level of care residents in this home require is challenging, the staff

take it in their stride and provide care in a respectful manner. It's always nice to see the staff chatting and engaging with residents in the lounge as friends, rather than just in a staff-resident relationship. Staff go out of their way to keep residents entertained by singing with them, styling their hair, painting and cutting their nails. There is also regular entertainment arranged for residents, and they recently had a 'bring your pet to work' day, which allowed residents to interact with animals, which was lovely.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for this wonderful review. Feedback such as this makes our colleague's day, so we will be sure to pass on your lovely words to all the team at South Africa Lodge. Thank you once again!

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Care Homes Owned by Cornerstone Health Care Group Ltd

Cornerstone Health Care Group Ltd Locations (3)

Cornerstone Health Care Group Ltd Reviews (97)

South Africa Lodge

Kitnocks House

Kitnocks House

Kitnocks House

South Africa Lodge

Kitnocks House

Marula Lodge

South Africa Lodge

Marula Lodge

Marula Lodge

Kitnocks House

South Africa Lodge

South Africa Lodge

South Africa Lodge

Marula Lodge

Marula Lodge

Kitnocks House

Kitnocks House

Kitnocks House

South Africa Lodge

Awards / Recognitions (13)

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How many Care Homes does Cornerstone Health Care Group Ltd own?

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