Cornerstone Health Care Group Ltd in Hampshire | 2 Care Homes

Review of
South Africa Lodge
from Julie A (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

My dad is currently in South Africa lodge and the care he receives is outstanding.
My dad is so happy and settled. He always looks clean tidy and his hair is always brushed.
I love the way the carers are with my dad.
I could not ask for better care.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review. We are really pleased to hear your dad has settled well at South Africa Lodge, I will ensure this is passed on to the team there.

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Review of
Kitnocks House
from S B (Wife of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff are excellent. The care and nursing staff are helpful, kind, hard-working and extremely good at their jobs. All the other staff; cleaners, kitchen staff and maintenance team are all excellent with the residents, treating them with kindness and consideration.
My husband has been at Kitnocks

for about 3 months and he settled quickly and is as happy as I hoped for. I am very grateful for his excellent care.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you so much for your lovely review of Kitnocks House, it is always so appreciated by our teams. We are really pleased to hear that your husband has settled well with us and will ensure this is passed on to the staff working at Kitnocks. If you would like to share any thoughts on the areas scoring 4* please feel free to contact one of the Clinical Managers or General Manager.

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Review of
Kitnocks House
from C M (Wife of Resident) published on 27 February 2025

Submitted via Postal Card • Report

Overall Experience

One small criticism is that the two lovely terracotta tubs on each side of the main entrance were full of weeds when we arrived and made a poor impression on arrival.
I was delighted to be allowed to plant them up and am happy to continue as I have been told people appreciate the flowers.
I do wish

there were more activities which involved handicaps but am not sure my husband could take part. Thanks.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you so much for your wonderful review of Kitnocks House, your kind support and fantastic job with the plants at the front of the building, have been really appreciated - we have received some lovely compliments! I will ensure your feedback is shared with the team.

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Review of
Kitnocks House
from L B (Wife of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My husband has only been a resident for 1 month and therefore it is still very early days. This obviously means that my review is based on limited experience of Kitnocks House at this stage and thus I have left a couple of options blank in the ratings.
I have been impressed by the helpful, friendly

approach by all members of staff whom I've so far encountered and although my husband is still not entirely happy being a resident I can tell he is well cared for and treated with dignity and respect.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your review. It can be a challenging time when a loved one moves to a new home so we are pleased to hear that you feel he is being well cared for by all our staff. We will ensure this is passed on to the team at Kitnocks House.

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Review of
South Africa Lodge
from T F (Wife of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

Excellent staff and top care very attentive, my husband is warm comfortable, and well looked after physically and mentally, and my visits are always welcomed either in the main lounge or his bedroom.
He enjoys the company of the staff.
If there is a problem I get called immediately to be informed

of the matter.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for your lovely review and feedback, we will ensure this is passed on to the team at South Africa Lodge. If you would like to share any specific feedback or discuss further the lower scoring areas please feel free to get in touch with the General Manager or one of the Clinical Managers at the service.

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Review of
Kitnocks House
from G W (Friend of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Good check-in (my relative) and greeting by a friendly, helpful receptionist, guided and admitted by staff member (who unlocked five doors) to room, pleasant, clean atmosphere and surroundings, attractive pictures, TV in room controlled by patients. Comfortable visitor seating. Tea transported by staff

member who adjusted well to head height and supplied feeder (against spills). Tea offered to visitors. Carers competent, showing link with patient, spoke competent English, and available at end of visit to conduct us on return to entry point. Adequate car parking available. Seasonal flowers at entrance. Good impression of brightness and efficiency.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your detailed and lovely review of our service at Kitnocks House. We are really pleased to know you had such a good experience when visiting your relative and will be sure to pass on the feedback to the team. If you would like to discuss any of the areas scored below 5 with the General Manager at Kitnocks, please feel free to get in touch as we are always keen to know how we can continue to improve.

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Review of
South Africa Lodge
from Dena M (Sister-in-law of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My sister-in-law has been living at South Africa Lodge for almost a year. I am thrilled that she has settled well and is so much happier and healthier. This is a testament to the wonderful care she is receiving from all the staff. Everyone is so welcoming, cheerful, friendly and helpful. The home is

always spotlessly clean and bright and cheerful. There is always plenty of activities going on, something for everyone. The staff keep in touch regularly with updates. I highly recommend South Africa Lodge.

Reply from Leanne Parmenter, Head of Business Development at South Africa Lodge

Thank you for taking the time to write this fabulous review. We're really pleased to hear your sister-in-law has settled well over the last year and is much happier and healthier too. We will be sure to pass on your lovely words to the team at South Africa Lodge.

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Review of
Kitnocks House
from A P (Wife of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

I welcome this opportunity to say a big thank you to Kitnocks House for looking after my husband. It is such a tremendous relief to know that his needs are understood and are being met with not just the right kind of care but with loving care. Our family also feel this. We know he is in the right place.

Bless you all.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for this wonderful review. It's lovely to hear that your husband being in our care gives you relief. We understand the stress this can cause to the family. I'll be sure to pass on your kind words to teh whole Kitnocks House team.

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Review of
South Africa Lodge
from Diane C (Daughter of Resident) published on 21 March 2024

Submitted via Website • Report

Overall Experience

Unfortunately, Dad passed away in Wisteria last weekend, but the care and compassion that all members of staff showed to him were immeasurable. They all went above and beyond to make his final few weeks comfortable. Management should be proud of the exemplary care that was delivered. They could not

do enough for our father but also supported all of the family through this difficult time.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Firstly I'm sorry to hear about your father's passing last weekend. Please accept our condolences to you and the family. Thank you for taking the time to write this lovely review at what must be such a difficult time for you all. It is lovely to hear how the team at South Africa Lodge supported you all through this time and gave your father the most wonderful care. We have passed on your kind words. Thank you.

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Review of
South Africa Lodge
from Helen I (Daughter of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience

My mum came from another care home, they were unable to lower Mum's blood sugar. South Africa Lodge managed to control her blood sugars and this had a beneficial effect on her behaviour. Mum did very well at South Africa Lodge.
If I had a criticism, it would be that the environment was a bit bland

and institutional and it would be nice to have a meal with Mum.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for your review. It's great to hear how well the team at South Africa Lodge have managed your mum's health and condition. Regarding South Africa Lodge's environment, the home is designed to have both a clinical and therapeutic benefit for residents with complex needs which, compared to some traditional nursing homes, can appear bland. Caring for people in a complex care service means that some facilities such as dining with relatives are not always possible to support.

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Review of
South Africa Lodge
from Jo B (Wife of Resident) published on 5 March 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident of South Africa Lodge for the past six months and I cannot begin to say how happy I am with the care and attention he is given every day. The staff are all so kind and caring and have helped him to settle in and look after him so well, they also are very attentive to the

needs and worries of the family, always willing to talk and explain everything to the family which is really reassuring especially when they are very worried abought their loved ones. Thank you South Africa Lodge for everything.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for taking the time to write this lovely review, it is much appreciated.
It's great to hear that your husband has settled in so well. We will be sure to pass on your kind words to the team at South Africa Lodge!

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Review of
Kitnocks House
from E S (Daughter of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience

I cannot speak highly enough in regard to Kitnocks House. My mum has had the very best of care and I can see just how much that has affected her feelings of comfort and safety as well as my own. The staff are just incredible, they go above and beyond and make sure the residents and their families are

looked after. I can relax knowing Mum is in the best place possible. Thank you, just doesn't seem enough but I do thank you all from the bottom of my heart, you are all 'Angels'.

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Review of
Kitnocks House
from Marie D (Wife of Resident) published on 6 February 2024

Submitted via Postal Card • Report

Overall Experience

My husband has now been at Kitnocks House almost eighteen months now. At first, he was very aggressive but due to good care, has since settled down a lot and hopefully will continue to do so.

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Review of
Kitnocks House
from C K (Sister-in-law of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

Staff too busy inputting data into electric devices to know where all residents were. Sister-in-law was in her room in bed waiting for a sling review. She was not given a drink or access to a drink all the time I was there until I asked. Other residents in the lounge were showing signs of irritability,

not picked up by staff. Resident stimulation needs to be addressed, not just nail painting and television. The home generally has poor leadership. I appreciate agency may need to be used but adequate supervision is a priority.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

We are disappointed to read of your experience in our service and at such, an unsatisfactory review. We have now had the opportunity to look into the issues you raised and would be happy to discuss the outcomes with you if you would contact us directly at info@cornerstonehc.co.uk.

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Review of
South Africa Lodge
from D M (Daughter of Resident) published on 28 November 2023

Submitted via Website • Report

Overall Experience

Whenever I visit, I find the staff kind, caring and attentive. You can see and feel the loving and respectful atmosphere they have created. There is always plenty of staff around, so residents aren't left unattended. Although the level of care residents in this home require is challenging, the staff

take it in their stride and provide care in a respectful manner. It's always nice to see the staff chatting and engaging with residents in the lounge as friends, rather than just in a staff-resident relationship. Staff go out of their way to keep residents entertained by singing with them, styling their hair, painting and cutting their nails. There is also regular entertainment arranged for residents, and they recently had a 'bring your pet to work' day, which allowed residents to interact with animals, which was lovely.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for this wonderful review. Feedback such as this makes our colleague's day, so we will be sure to pass on your lovely words to all the team at South Africa Lodge. Thank you once again!

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Review of
South Africa Lodge
from S B (Daughter of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

We are very happy with the care Mum is receiving at South Africa Lodge. Everyone from the reception staff to the cleaners are caring, helpful and understanding. Nothing is too much trouble. They have been particularly welcoming to our elderly father who visits Mum regularly. In August, when they celebrated

their 64th wedding anniversary, the staff decorated her room and made them a lovely cake. The garden is well looked after and there is plenty of entertainment, which Mum thoroughly enjoys. It's reassuring to know Mum is well looked after and in a safe and comfortable environment.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you for this lovely review, which we will be sure to pass on to the team at South Africa Lodge.
It's great to hear that everyone at the home takes an active part in caring for your mum and the family when they visit.
Thank you again.

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Review of
South Africa Lodge
from Penny K (Sister of Resident) published on 2 October 2023

Submitted via Website • Report

Overall Experience

We visited our brother recently and were pleased to find him much more alert than he had been prior to admission. He is happy and relaxed. The atmosphere in the home was warm and friendly, and the staff were very attentive to both ourselves and our brother, who has severely limited verbal communication.

His room was spacious and full of his pictures. We feel very reassured that our brother has settled in so quickly.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you, Penny, for this wonderful review. It's great to hear that your brother has settled so well and the comfort that this gives his family. We'll be sure to pass on your kind words to the team at South Africa Lodge.

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Review of
South Africa Lodge
from Kelly B (Daughter of Resident) published on 21 August 2023

Submitted via Website • Report

Overall Experience

Mum has been a resident at South Africa Lodge for a few months now and she has truly settled in. The staff are so kind and caring to her and manage her needs exceptionally well. This month mum had fun when she went swimming for the first time in years and she had the most wonderful time dancing and

singing to 50s/60s music during the garden party. According to Mum, it was the best time she had had in a very long time. Huge thank you to all the staff who care very much and work so hard to make SAL such a warm and welcoming home for their residents and visitors.

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Review of
South Africa Lodge
from Irene N (Partner of Resident) published on 17 July 2023

Submitted via Postal Card • Report

Overall Experience

Residents are treated with the highest care and respect at all times. Any concerns are dealt with quickly and managed well. Staff are always pleasant, helpful and extremely caring. Families of residents are treated with kindness and compassion. Personal like/dislikes are considered, and carers treat

each resident as an individual. Personal care is of a high standard. Rooms are always very clean and tidy, and safety is always foremost. Everyone is treated with kindness and understanding in a friendly and welcoming environment.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

Thank you, Irene, for taking the time to write this lovely review, which we will be sure to pass on to the team at South Africa Lodge.
It's very much appreciated.

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Review of
South Africa Lodge
from Terry P (Husband of Resident) published on 13 July 2023

Submitted via Website • Report

Overall Experience

My experience of this care home is quite different to their publicity. During my wife’s time there she was on 1 to 1 care but still suffered 9 recorded falls, one broken hip and a broken knee plus many unexplained bruises on her body. The home is split over six lodges so I can only comment on the one

she was in. A few of the staff were excellent but many were lazy and inattentive to residents. Interaction and stimulation was not given on a daily basis. Drinks were not mixed correctly and cutlery and crockery dirty to name a few of my observations. I used to visit for a large part of each day to spend as much time with my wife, a situation the staff didn’t care for as I witnessed the daily failings. This was reported back to the management who restricted my visiting time and also threatened to exclude me from the home. Very difficult to give accurate star ratings as the service provided was very erratic from day to day. In my experience, I could not recommend this home.

Reply from Natasha Gwyther, Special Projects Manager at South Africa Lodge

We are sorry to read your personal view about one of the lodges and the experience that you feel you have had. Sadly your wife had a number of falls due to her deteriorating health but it is important to add that having 1:1 support will not stop a person from falling, from our meetings and reviews by the commissioners this was always made very clear to you, all of these incidents were reported to the relevant authorities, investigated and no further actions required.
Our last CQC Inspection in October 2022 rated us Good in all areas and was a very comprehensive inspection carried out over many days by an experienced team of inspectors. We have recently been reviewed and subsequently have been awarded as the leading specialist care provider in the country.

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Care Homes Owned by Cornerstone Health Care Group Ltd in Hampshire

Cornerstone Health Care Group Ltd Locations in Hampshire (2)

Cornerstone Health Care Group Ltd Reviews in Hampshire (73)

South Africa Lodge

Kitnocks House

Kitnocks House

Kitnocks House

South Africa Lodge

Kitnocks House

South Africa Lodge

Kitnocks House

South Africa Lodge

South Africa Lodge

South Africa Lodge

Kitnocks House

Kitnocks House

Kitnocks House

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

South Africa Lodge

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