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Care Home Owned by Cornerstone Health Care Group Ltd in Surrey

9.1 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Cornerstone Health Care Group Ltd in Surrey

Only the locations & reviews in Surrey for Cornerstone Health Care Group Ltd are showing below.

View the details of all 3 locations (with 97 reviews) owned by Cornerstone Health Care Group Ltd

Cornerstone Health Care Group Ltd Locations in Surrey (1)

 

1 Care Home owned by Cornerstone Health Care Group Ltd in Surrey

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Marula Lodge

Mytchett Road, Mytchett, Camberley GU16 6AE 

9.2 24 reviews
"I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia,…"   Read all 24 reviews
Location Type Care Home

Marula Lodge provides specialist care for vulnerable people who present with challenging behaviours associated with complex neurodegenerative and mental health needs.… Read more about Marula Lodge

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • 42 Rooms

Cornerstone Health Care Group Ltd Reviews in Surrey (24)

9.1
Cornerstone Health Care Group Ltd has a Group Review Score of 9.1 (9.055) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Cornerstone Health Care Group Ltd must have a Review Score.

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Review of

Marula Lodge

from G R (Friend of Resident) published on 22 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visted my close friend at Marula Lodge on October 29th 2024. Sadly my friend has Parkinson's complicated by progressive dementia, nevertheless, despite remaining dumb throughout my visit, he remains very well cared for by a delightful group of staff members many of whom are Nepalese. My friend and
I met originally in Nepal in 1985 so the relationship between my friend, the staff and myself was extremely cordial. My friend is being very well cared for despite his very poor prognosis.

Reply from Leanne Parmenter, Head of Business Development at Marula Lodge

Thank you for taking the time to write this lovely review. We're really pleased to hear your friend is happy, comfortable and well cared for. We will be sure to pass on your kind words to the team at Marula Lodge. Regarding the areas with lower scores, please feel free to make contact with the General Manager to discuss as we would really welcome your feedback and understanding to help us to make any improvements.


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Review of

Marula Lodge

from S R (Daughter of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent a couple of hours visiting my mother at Marula Lodge on her birthday. It's not the cake supplied by the chef (thank you) or the lovely fuss to make my mum feel special, but the reason I am reviewing is to recognise the kindness and warmth of the staff towards the residents and their
families. There are some truly kind and wonderful people caring for our mum and we thank you and really appreciate you.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for taking the time to write this lovely review. It's great to hear that your mother and the family enjoyed her birthday and that you find the environment so caring and supportive. We will be sure to pass on your kind words to the team at Marula.


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Review of

Marula Lodge

from Karen C (Sister of Resident) published on 16 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run, staff very compassionate with the patients. My brother seems very happy and settled and was pleased to see us, which he hadn't been for a while. Thanks to the staff, lovely place, clean, welcoming.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear how settled your brother is with us at Marula Lodge. We will be sure to pass on your kind words to the team at Marula.


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Review of

Marula Lodge

from Karen T (Daughter of Resident) published on 27 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been at Marula Lodge for over a year now and has moved to Pirbright unit. My mum and the whole family feel the staff look after Dad very well. They are attentive and nothing is too much trouble to ease his pain or make him smile.
Today the staff moved Dad into an armchair very gently even
though they had to use a machine. That is no mean feat as I know he finds it painful. The staff member was wonderful when I asked for a few food items and the whole family had tea to join Dad for lunch. The carer then returned to show us how Dad could now use a pedometer. It was wonderful to see, as Dad’s movement has decreased and this will help to keep his joints moving and muscles working. Well done to the manager for training some fabulous staff to care for our precious Dad.

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Review of

Marula Lodge

from Paul W (Son of Resident) published on 20 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad recently turned 80 and Murula Lodge really went out of their way to make the day so wonderful. When we arrived staff had set up the lounge with cards, balloons and party food. We are very happy with the care our dad receives. Thank you to all the staff at the home.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review. It's great to hear that your dad and the family had a wonderful time together celebrating this milestone birthday. We will pass on your kind words to the team at Marula Lodge!


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Review of

Marula Lodge

from Sylvia T (Sister of Resident) published on 29 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother's 80th birthday was celebrated in style and was such a lovely surprise. Thank you! All those lovely cares, girls and boys, they are always so welcoming whenever I visit my brother.

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Review of

Marula Lodge

from Julie-Anne A (Wife of Resident) published on 7 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On my husband's birthday, a member of staff and all the team working that afternoon had helped my husband to enjoy his birthday. The other residents helped too. We sang Happy Birthday while he cut the lovely cake that was made. We all ate jelly as well. All the team members worked well together, treating
each resident with respect and dignity.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Julie-Anne for this lovely review! So lovely to hear that the team at Marula Lodge helped you celebrate your husband's birthday to the fullest. It sounds like a great afternoon.


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Review of

Marula Lodge

from R G (Son of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing team are extremely attentive and nothing is too much trouble for both the residents and their families, visitors and guests. We live in Canada but visit frequently and the team are more than happy to keep regular contact via phone and video call etc.

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Review of

Marula Lodge

from Cameron T (Daughter of Resident) published on 2 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One member of the staff and the team made us feel so welcome when I came to see my mum. It's been a distressing time with her being moved far away but we feel so happy that she's here as there is so much care and love for her.
the nurse in charge was very kind and helpful.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Cameron for this lovely review. We are glad that the team at Marula Lodge make this difficult situation slightly easier for you and your family. We will be sure to pass on your kind words to all the team at Marula!


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Review of

Marula Lodge

from Geraldine P (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother passed away on 10 April. Not only did I have to deal with my own grief but also those of the nurses who were with my mother at the time of her passing. I have no complaint about how they cared for her, my issue lies with those in management and above. Whilst we were told for years that we
were all “family", where was the condolence card from the home? When did we receive a phone call offering a caring word or two? After the amount of money paid to the home, surely that’s the least you could do? When the date was set, we went to the home to invite those who wanted to be there to come. We arranged for there to be refreshments after the funeral in the community hall next door so that staff/residents could pop over. Not one representative of the home came to the funeral. My mother worked in care homes for nearly 40 years and someone always attended a funeral on behalf of the home. Shame on you Marula Lodge. Because when it mattered most you were not family, you merely chase £.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this review Geraldine. I've delayed responding as I wanted to look into this with the team at Marula Lodge. I've been informed that the management team spoke to two members of the family following the death of your mother to offer their condolence. A card was passed to the family from the team at the home. All details of your mother's funeral and wake were also passed on to staff who were entitled to attend if they wished. I'm sorry you felt unsupported at a time of need, this certainly was not our intention.


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Review of

Marula Lodge

from Beryl P (Wife of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oh, what a wonderful birthday afternoon! All the staff made it so special, not just for my husband but for all of us, wife, daughter and grandaughter. A lovely cake for all the residents to take part in as well. Singing "Happy Birthday" made it a very special memory for us all. Yesterday, our son and
his wife made the journey up from Salisbury for a short visit and again were made most welcome. Thank you.
We cannot thank you all enough for the day-to-day care you all give my husband every day and night.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you, Beryl. It's great to hear that the team at Marula made your husband's birthday a special occasion for all the family. We will be sure to pass on your kind words. Thank you.


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Review of

Marula Lodge

from Janet S (Daughter of Resident) published on 11 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Marula Lodge four weeks ago, the staff have been kind, caring and understanding to him, making him settle a lot quicker than we all expected. It's reassuring to know he is safe and well cared for. Whenever I visit I receive a warm welcome. Every resident looks clean and well cared
for and my dad's room is also clean and comfortable. Marula offers a friendly environment with activities for the residents to do if they choose. Last week a singer came in to entertain the residents, it was so lovely to walk in and see everybody dancing, singing and smiling.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Janet, thank you for this wonderful review that we'll be sure to share with the team at Marula Lodge. We are delighted to hear that your father has settled in so well and that he and his family can enjoy quality time together at Marula Lodge. Many thanks again.


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Review of

Marula Lodge

from Kristy S (Wife of Resident) published on 2 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband arrived just over 1 month ago. His mental health has improved dramatically. Previously at another home, he was isolated to his room as he can have unpredictable behaviour, here he is encouraged to engage/move about the home.
The genuine care shown by the staff is obvious and communication
with myself is excellent. When I visit, I am made to feel very welcome.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this wonderful review Kristy. It's great to hear that your husband has settled in so well and that you can see a marked improvement in him.
I'll pass this review on to the team at Marula Lodge.


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Review of

Marula Lodge

from Philip C (Son of Resident) published on 1 September 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Marula Lodge for two months.
The staff have been fantastic looking after her every need with kindness and professionalism. I cannot speak highly enough of her care.
Many thanks to Marula Lodge staff.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Philip. It's great to hear you are pleased with the care that your mum is receiving.
We'll be sure to pass your words on to the team at Marula Lodge.


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Review of

Marula Lodge

from Jeremy R (Son-in-law of Resident) published on 21 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most people do not know what to expect from care homes and will be intimidated. Found Marula Lodge to understand, not only the needs of residents but also of their families. A very difficult time has been made much more understandable and friendly. Keep up the good work.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Jeremy for this lovely review. It's great to hear that with their care and support, the team at Marula Lodge helped during this difficult time. We'll be sure to pass this on to the team.


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Review of

Marula Lodge

from R T (Daughter of Resident) published on 30 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Marula Lodge for the past few months and he is extremely happy. He has been involved in many activities lately and is always well looked after.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this great, 5* review R T. We are glad to hear that your dad is so happy at Marula Lodge.


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Review of

Marula Lodge

from Linda S (Wife of Resident) published on 27 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and competent.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you Linda for this fantastic review. It is much appreciated by all the team at Marula Lodge.


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Review of

Marula Lodge

from Penny E (Daughter of Resident) published on 16 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my mum and the dining area looks amazing. The new wallpaper is colourful and helps the residents identify where to eat. Since the new management have taken over, things have improved 100%.

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Review of

Marula Lodge

from Christine C (Daughter of Resident) published on 9 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely home. Lots of room in bedroom and areas. Staff are lovely and helpful and informative. I would recommend this care provider to friends and family.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you for this lovely review of Marula Lodge Christine. We'll be sure to pass your kind words on to the team at Marula.


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Review of

Marula Lodge

from Samatha G (Daughter of Resident) published on 4 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The new wallpaper at the home looks fab, really bright so the residents can see where to eat. Which really helps my mum. So a massive well done to all the staff. Also went to see my mum at Easter and the staff put on some lovely food and cake. Well done guys you're doing amazing.

Reply from Natasha Gwyther, Special Projects Manager at Marula Lodge

Thank you, Samantha. We are glad you approve of the addition at Marula and thanks again for your family's continued support.


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Awards / Recognitions (13)

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