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Care Homes Owned by Astoria Healthcare Ltd

8.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Astoria Healthcare Ltd

Astoria Healthcare Ltd Locations (2)

 

2 Care Homes owned by Astoria Healthcare Ltd

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The Mayfair

139 Vicarage Farm Road, Hounslow TW5 0AA 

8.5 8 reviews
  • Care Provided
  • Nursing
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Younger Adults
  • Substance Misuse
  • 20 Rooms
Vicarage Farm

139 Vicarage Farm Road, Hounslow TW5 0AA 

9.4 28 reviews
  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 59 Rooms

Astoria Healthcare Ltd Reviews (36)

8.9
Astoria Healthcare Ltd has a Group Review Score of 8.9 (8.931) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Astoria Healthcare Ltd must have a Review Score.

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Review of

Vicarage Farm

from Charles T (Husband of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to add that the care my wife has had has been top-class. Everyone was so helpful and cheerful. My wife is confined to bed but there are so many activities for the other residents. First class care home.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Thank you very much for your positive feedback, your compliments will be shared with all the teams. Kind regards.


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Review of

Vicarage Farm

from R W (Daughter of Resident) published on 14 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in the nursing home for just over a year. The care she has received has been amazing. It's always daunting putting a loved one into the care of others, but I have had no concerns in the year my mum has been at Vicarage Farm. She is always clean and smiling, and whenever she sees
the nurses and carers, she is smiling ear to ear and is so happy to see them which gives me great peace of mind. The home is always clean and tidy, as is my mum's room. There are always activities and things happening when we go to visit, and they are super inclusive of all special dates within the year. The staff have treated me and my husband with the utmost care and are always super friendly and happy to answer any questions. The manager always has time to give updates on my mum and is always so pleasant to talk to!
I appreciate everything the home has done for my mum and her family and know that this good care will continue.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Thank you very much for your kind review; your appreciation of the care we give is welcomed by all our teams. Kind regards.


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Review of

Vicarage Farm

from M T (Daughter of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a patient here and I must say that the service and care given here is excellent. Lovely clean place with friendly staff who are very attentive. My mum's blood sugar was a challenge to control since being at Vicarage Farm Nursing Home significantly improved within a month. The activities
are outstanding and the management team are fantastic. Appreciate everything you have done for my mum, thank you.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Thank you for your kind words of appreciation, the care we provide can only get better. Kind regards.


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Review of

Vicarage Farm

from Jacky C (Niece of Resident) published on 5 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been living in the nursing home since April 2017. There has been significant improvement made over the past four years, which is a credit to the owners and staff. All staff are very friendly, and they care about the residents.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Dear Jacky, thank you for your kind feedback; it is much appreciated as we always endeavour to empower our quality of care to all our residents.
Kind regards.


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Review of

Vicarage Farm

from Yogini P (Friend of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant, clean and good environment. Friendly staff with a smile. Excellent care.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Our management team would like to say a big heartfelt thank you for taking the time to complete the survey with positive feedback - very much appreciated by Astoria Healthcare Ltd.


Kind regards
Bobby Mahabir
General Manager


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Review of

Vicarage Farm

from Steph L (Friend of Resident) published on 23 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, happy staff. Extremely clean. Nice surroundings, food and meals. Would like to go on the waiting list!

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Dear Steph,
On behalf of our management team, we would like to say thank you for your thoughtful words which we appreciate.
Astoria Healthcare Ltd.


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Review of

The Mayfair

from C G (Regular Volunteer) published on 20 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The residents are always clean, calm and dignified situation during my visits and some of them join in our singing "Give me joy in my heart". As I always told the staff it takes a noble heart to do what they are doing because I find they carry out their duties with so much heartfelt love. Peace and
joy are always around them and the residents.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

On behalf of our Management Team - we would like to say thank you for your kind words - always appreciated.


Astoria Healthcare Ltd


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Review of

Vicarage Farm

from Shady M (Son of Resident) published on 16 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have seen and experienced many facilities of care for my father and quite simply none of them can remotely compare with the level of care at Vicarage Farm. The level of compassion that is evident in each and every staff member clearly stems from the management, all the way through the whole team.
We are very fortunate to be with them and in their hands.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Our whole Management Team would like to convey their sincere appreciation for your kind words.
Thank you
Astoria Healthcare Ltd T/A Vicarage Farm Care Home


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Review of

Vicarage Farm

from Tejal B (Next of Kin) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and level of care of my elderly neighbour have been exceptional. His comfort and well-being have been their priority. The team have also been proactive in keeping me updated with his progress. Highly recommend.

Reply from Bobby Mahabir, General Manager at Vicarage Farm

Dear Tejal,
Our management team thank you for your positive feedback, much appreciated.
Kind regards.


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Review of

The Mayfair

from Seema Z (Resident) published on 23 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience at the care home is great. The carers are very nice and friendly. The food is very nice. Activities are enjoyable. I get to make choices of things I like. Very clean and tidy place. I would recommend it to anyone else. Thank you.

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Review of

The Mayfair

from R T (Partner of Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the times I've visited my partner, over about a year, I've found The Mayfair very organised and welcoming. The staff and residents are relaxed and friendly. Staff are aware when anyone becomes ill and react appropriately to take care of residents. The Mayfair seems a very good place to be a resident
or service user. I feel my partner is well looked after and cared for at The Mayfair.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

The Mayfair team would like to thank you for your kind words. This has been shared with the team and we endeavour to continue providing excellent care to our residents.
Bobby


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Review of

The Mayfair

from C I (Resident) published on 15 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My arrival at The Mayfair was rather confusing and overwhelming but after a while, I started feeling more welcomed. I never felt stifled at all and as time went by, things got better because of the regular support of staff members and others. So far, I feel like a part of a family and I am grateful
to The Mayfair team. I have been encouraged to do things I like and have taken part in activities which include gardening, cooking, physical activities like yoga, chair exercises and going to the gym. During summer, we were entertained in the garden and had barbecues and games which were enjoyable and sociable.

Reply from Saroj Bhesania, Admin Assistant at The Mayfair

Many thanks for the lovely feedback. Zena Chan, Operations Director


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Review of

Vicarage Farm

from G G (Sister of Resident) published on 4 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home, welcoming and personable staff. My relative seems content and well cared for, giving me peace of mind.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Thank you for your kind response, very much appreciated. Kind regards.


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Review of

Vicarage Farm

from S B (Son of Resident) published on 21 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Good carers, but some language barriers. Outdoor trips take place (before covid) and indoor activities are good. When taken to the main lounge room, the doors are left open, leading to many items going missing. The car park has two disabled bays, but are used by staff and others without
showing blue badges, making visiting sometimes a problem. Dealing great with covid visiting and testing.

Reply from Bobby Mahabir, Manager - Business Development at Vicarage Farm

Dear S B


Many thanks for your excellent feedback given to our Care Home, Carers, Activities and how well we are managing with the Covid-19 pandemic.


We will certainly take your comments on board and address these concerns raised.


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Review of

The Mayfair

from Lucia O (Mother of Resident) published on 7 March 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mayfair care home's services are extremely super. I am very delighted and feel very good about the situation and conditions for my son. They look after my son very well and the caregivers are all excellent.

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Review of

Vicarage Farm

from R M (Granddaughter of Resident) published on 22 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been so lovely to see how settled my nan has been since she came to Vicarage Farm in October 2021. All the staff have been so warm and welcoming, especially when I have brought my own children to visit my nan.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Dear Rachel, Thank you for your kind feedback.
Operations Manager.


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Review of

Vicarage Farm

from Jennifer M (Daughter of Resident) published on 22 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, putting a relative into care is one of the hardest things one will ever have to do. However, we certainly won the lottery in terms of the level of support, kindness and care, which my elderly mother has received since her admittance to Vicarage Farm. From the management, through to the
medical staff and of course, my mother's personal carers, an atmosphere of professionalism and friendliness is always evident by all. It is so reassuring to always know she is being treated not only as a patient, but with the dignity and respect, she deserves as a loving individual.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Dear Jennifer, Thank you for your kind feedback, always appreciated.
Operations Director.


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Review of

Vicarage Farm

from Dominique L (Daughter of Resident) published on 21 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has settled well into Vicarage Farm. He has been in a few other care homes and also in hospital, but Vicarage Farm is the first place he has really settled and seemed content. The home is kept very clean and there are always events going on to keep the residents stimulated. The staff do a fantastic
job and always make us feel very welcome. The manager manages the home very well.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Dear Dominique. Thank you for your kind feedback.


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Review of

Vicarage Farm

from L L (Wife of Resident) published on 18 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received excellent care for his complex needs. Vicarage Farm is run with consideration to each resident's needs. Activities are offered as is a varied menu. The understanding of the staff is paramount and given willingly and caringly.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Thank you for your lovely feedback.
Operations Director.


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Review of

Vicarage Farm

from N K (Daughter of Resident) published on 18 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care and service Vicarage Farm Care Home has provided for our father over the last two years. How they took extra care and put protocols in place to make sure all residents and staff were looked after during covid. I would definitely recommend the care home to friends
and family who may need care.

Reply from Saroj Bhesania, Admin Assistant at Vicarage Farm

Thank you so much for your feedback, always appreciated.
Operations Director.


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Awards / Recognitions (0)

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Frequently Asked Questions about Astoria Healthcare Ltd

How many Care Homes does Astoria Healthcare Ltd own?

Astoria Healthcare Ltd own 2 Care Homes.

Which Astoria Healthcare Ltd Care Homes have the highest review score?

Vicarage Farm & The Mayfair have the highest review score.
Astoria Healthcare Ltd in London

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