Silvercrest Care in Bridgend | 1 Care Home

Review of
Morgana Court and Lodge
from Ann J (Daughter of Resident) published on 28 June 2024

Submitted via Website • Report

Overall Experience

My Dad has been at Morgana Court for just over two years. The care is superb. The staff are caring and very kind. They know my Dad's preferences, likes/dislikes and what routine he favours. He is always clean, showered, shaved.
As a family, we are well informed and included in decisions about his

care. I know I can always chat with the staff about any concerns.
My Dad loves the food and there is a good choice. His room is always clean and tidy.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for your kind review. We are happy to hear that your father has been receiving great care in his two years with us at Morgana Court. It is great to know that our staff's kindness and attention to his preferences have a positive impact on his well-being. We are committed to keeping families informed and involved in care decisions and it's pleasing to know that you feel included and can discuss any concerns with our team. Your father's enjoyment of the food and the cleanliness of his room is also good to know, as we understand the importance of these 2 key areas. Thank you again for your review and we look forward to sharing your positive feedback and comments with the team.

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Review of
Morgana Court and Lodge
from Kayley P (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mam is getting at Morgana Court and Lodge. The staff are very caring and lovely and I have no worries about things regarding the home and the care for my mam.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review., the management and staff team will be delighted with the feedback.

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Review of
Morgana Court and Lodge
from Cathrine E (Mother of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience

Staff are so good and kind and caring. My son is settled and content and made my life so much better. Thank you so much.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review, the staff team will be delighted.

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Review of
Morgana Court and Lodge
from C B (Granddaughter of Resident) published on 6 October 2023

Submitted via Postal Card • Report

Overall Experience

Disappointed that there has been no improvement on being able to gain entry to see my grandma. Waited 45 minutes on one occasion to get in. Attitude on some staff (mostly managers) is disgusting. They speak to you with no respect and like they know my grandma better than her family. Entertainment and

activities available could be massively improved. Some entertainment and activities seem very cheap and not well-prepared or thought out. Parking is a nightmare there, especially as there is a skip taking up space in the car park. Seating in communal area for visitors is extremely limited, more movable seats would be good.

Reply from Stuart Davies, Quality Compliance Manager at Morgana Court and Lodge

Thank you for your feedback. We value all input as it helps us to improve continually.
We are sorry to hear of the challenges faced on visiting and the issues you've raised. We take your concerns seriously and will review them internally.
Improving visitor access and waiting times is a priority for us, as we understand the importance of family connections. Our management team are committed to providing a respectful environment for all residents and visitors.
We usually have excellent feedback regarding our activities but will take your comments on board.
Parking can be an issue, and we have recently created more parking spaces available.
Lastly, we acknowledge your feedback on limited seating in communal areas, we’ll take on board your suggestion of moveable seating, but also need to balance that with resident safety, space, and practicality.
Your feedback is invaluable to us, please do reach out to us directly should you like to discuss any concerns in further detail.

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Review of
Morgana Court and Lodge
from Marie C (Next of Kin) published on 14 May 2023

Submitted via Website • Report

Overall Experience

I would like to say the care home has given my next of kin a new lease of life.
She is well cared for every effort is made to make her feel at home.
She lived on her own before moving to Morgana Court and Lodge and I'm sure she felt isolated.
She loves the company and the care she has been given.
The

staff are incredible nothing is too much trouble.
I couldn't be happier with the care home.
Many, many thanks to the staff on mine and her behalf.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for a lovely review the hard-working staff team will be delighted with the feedback.

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Review of
Morgana Court and Lodge
from Alan S (Husband of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Where to start - my wife has vascular dementia and the only thing I can say is the staff are wonderful, the food is wonderful and the accommodation is second to none. All in all its a place that I have no problem recommending Morgana Court to anyone

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your lovely review of our home and hard-working staff team. We strive to have the best home in the locality.

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Review of
Morgana Court and Lodge
from Steve S (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

Really pleased with the attitude of everyone I have dealt with. There seems to be a genuine effort to be helpful and caring. You feel you are on the same side, both interested in the residents care which is really refreshing.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thankyou for your review, our residents are our first priority.

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Review of
Morgana Court and Lodge
from Amanda L (Daughter of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

Very friendly supportive staff. My dad is well looked after and very happy thank you, enjoying his time and looking very happy and very healthy.
He enjoys the activities and gathering in the new conservatory making new friends.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

A lot of effort and time has gone into redesigning the loving accomadation in the home and we are pleased your dad likes the new intersting, bright and inviting day spaces in Morgana court and Lodge.

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Review of
Morgana Court and Lodge
from D S (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

The staff overall are very caring and understanding especially in view of mother's lack of sight which creates an issue regarding her need for constant attention, which obviously is not possible. The food she says is excellent as is her room, though we did have to ask for the medication cupboard to

be moved after she hit and cut her head on it. Although mother has only been a resident for six weeks we have come to know several members of staff and have been very pleased with their attitude and support with some of mother's issues.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for the kind review. Unfortunately, medication cabinets in rooms are not suitable for all residents, and we are sorry your mother had this accident in her room. We are pleased the hard-working staff team have been attentive to her needs.

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Review of
Morgana Court and Lodge
from Mark R (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

The staff at the Lodge are excellent and treat my mother with the utmost care and compassion and allow her to keep her dignity - I cannot fault them one bit. All the staff are very welcoming and we are more than happy at the level of care she is receiving.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review - the lodge at Morgana Court caters for residents with dementia needs and all the staff have had extensive training in this field of care. We are pleased that your mother is treated with care and compassion.

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Review of
Morgana Court and Lodge
from D B (Daughter of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

The staff are great, wonderful. The staff make it nice for my mother who lives there permanently, a safe lovely place. Staff make it that way, you know you can trust the people who look after them, they are so lovely like family.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review, as a company we like to treat our staff well and believe this contributes to the family-friendly approach we show our residents.

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Review of
Morgana Court and Lodge
from Ceri B (Niece of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience

It is a pleasure to walk into the home and all communal areas and this is due to the excellent cleanliness throughout. Exceptional care has been shown to our uncle since he has been a resident at Morganna Court. Most friendly staff and nothing is too much trouble for them. Very approachable and we are

kept fully informed of our Uncle's health and well-being. We have highly recommended Morganna Court to friends. Keep up the good work.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review, we are so pleased that your uncle is settled well into his new home.

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Review of
Morgana Court and Lodge
from David K (Son of Resident) published on 6 May 2023

Submitted via Website • Report

Overall Experience

I have been very pleased with the care my mother and uncle have both received at Morgana Court and Lodge Care Home.
The staff are particularly kind and caring, with plenty of time for the residents, promoting a homely feel with lots of activities to stimulate and entertain.
Communication is very good.
Both

homes are spacious with good facilities including nutritious food.
I am very happy to have chosen Morgana Court and Lodge for my nearest and dearest and would recommend them to others.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for taking the time to write a review which will be passed on to the team members. We are grateful that you have decided to put 2 of your family members in our care and that they have both thrived at the home.

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Review of
Morgana Court and Lodge
from Lindy D (Daughter of Resident) published on 6 May 2023

Submitted via Website • Report

Overall Experience

My mother is a resident of Morgana Lodge and I can't begin to say how relieved I am that my mother is getting the best care there. I live far away and can't visit on a regular basis, but every time I call (I try to call at least 3 times a week), I am given all necessary information on my mother's well

being, eating, drinking, happiness, etc. I get to talk to her every time and the staff always make me feel like I'm a part of my mother's care. They are always happy to put my mam on the phone for me to talk to her, they never make me feel like it's an inconvenience. I have family visiting her and they always say the same thing - that the Lodge is taking really good care of her and she looks really well. In fact, I enjoy calling and speaking to the staff as they are so friendly and I would say that they treat my mam like family. So grateful for all that they do for her.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for the kind words for our hard-working staff - they will be delighted with the feedback and we are happy that your mum is doing so well in the home.

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Review of
Morgana Court and Lodge
from Kate P (Daughter of Resident) published on 18 April 2023

Submitted via Website • Report

Overall Experience

It's not an easy decision or realisation that your loved one needs to go into a care home even more so when this needed to happen during the Covid pandemic and we were cut off from Mum. Thankfully we chose Morgana Court and Lodge. Mum has been and continues to be cared for to the highest standard by

an amazing team, it was a horrendous time seeing Mum struggling but now because of the team around her we see a settled and happy Mum once again, who still has a voice and quality of life, we will forever be thankful to you all.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for taking the time to write a review - we are very pleased your mum is thriving in our home and the hard-working team will be delighted with this and your feedback.

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Review of
Morgana Court and Lodge
from Lorraine M (Wife of Resident) published on 17 April 2023

Submitted via Website • Report

Overall Experience

Beautiful and caring staff both day and night, they work really hard to care for residents like their own family working round the clock and treating them with dignity, the food is lovely and I always had a cuppa like family.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review the hard working and dedicated staff team will be delighted.

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Review of
Morgana Court and Lodge
from Christopher N (Husband of Resident) published on 28 October 2022

Submitted via Website • Report

Overall Experience

My wife has advanced Alzheimer's disease and is in a wheelchair during waking hours. In hospital, her quality of life was poor and even the short-term outlook appeared bleak. Since moving into Morgana Court, 17 months ago, her quality of life has been better than I had thought possible. Within a week

of her moving in, the nurses and management met with my family and drew up a care plan which was so much more in tune with my wife's needs than that provided by the hospital. There was an almost immediate improvement in her well-being, which gave us great confidence in the care home staff. The management, the nurses and care staff are extremely caring and conscientious and treat my wife and the other residents as family members. They provide stimulation, positivity and a range of activities. My wife's diet is limited to pureed food, but the kitchen staff produce attractively presented meals for her. It's a home from home. The quality of care provided is excellent. Highly recommended.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for your kind review. The staff team will be delighted with the feedback.

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Review of
Morgana Court and Lodge
from Adrian S (Son of Resident) published on 7 September 2022

Submitted via Website • Report

Overall Experience

My mum is now a few months into being at the home. Mum is, at times, a wanderer and is up and down. The home has gone up and beyond to deal with my mum to make her safe and I know now she is very safe. Staff are all great, they call me to let me know when Mum's ok and when I need to know something.

So thanks to the team for everything you do for my mum.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thank you for your review, we are pleased that your mum is safe. The team will be delighted.

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Review of
Morgana Court and Lodge
from Michael B (Brother of Resident) published on 18 August 2021

Submitted via Postal Card • Report

Overall Experience

The patience, care and understanding towards my sister by the staff has been exemplary. She has been at the home for 2 and a half months now and our confidence in the staff is well founded.
Use of the well kept gardens to front and rear means we can take her out, weather permitting. Overall an excellent

home for her care.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Many thanks for your kind review during this difficult time - the staff and management team will be delighted with your feedback.

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Review of
Morgana Court and Lodge
from Michael B (Cousin of Resident) published on 28 April 2021

Submitted via Postal Card • Report

Overall Experience

All staff displayed a caring and thoughtful approach to all areas of their activities. Clean and fresh throughout. Difficult to find any fault.

Reply from Bikram Choudhary, Director at Morgana Court and Lodge

Thanks for your help and support and your kind review of the home during this difficult time.

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Silvercrest Care Reviews in Bridgend (67)

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