Silvercrest Care in Powys | 1 Care Home

Review of
Cwrt Enfys Care Home
from Ann N (Wife of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience

My husband had a fall whilst in Enfys Fach broke his hip and spent 4 weeks in Hospital. He was found to have a severe pressure sore on his heel which the home claimed happened in the ambulance but this has been disputed by the hospital. His feet were in a very poor state due to the lack of chiropody

and the home said they had been let down by their provider of this service. Cleaning and poor hygiene are also an issue and no provision is being made for updating or maintenance. Furniture in the dining/lounge area is in a poor condition. Given the cost of the the top up fees do not consider this home.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for sharing your feedback. We are sorry to hear that your experience at Enfys Fach was not as expected. The wellbeing of our residents is our priority, and we take your concerns seriously.Regarding your husband's pressure sore, we understand that there are differing views on this, and we are working with the relevant professionals to fully understand where this was acquired. We acknowledge the challenges with chiropody services, and the impact that has had, and are addressing this with our provider. We also take cleanliness and comfort seriously and are continually reviewing and upgrading our facilities.We would welcome the opportunity to discuss your concerns further in person. Please feel free to contact us directly.

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Review of
Cwrt Enfys Care Home
from Roy E (Husband of Resident) published on 1 August 2024

Submitted via Website • Report

Overall Experience

My wife has been a resident here for 3 months prior to taking respite visits over the last two years. During the respite visits, it soon became obvious to me that Cwrt Enfys was a very special place full of very special people providing a very high level of care. It also came across as a friendly place

so I had no hesitation in admitting my wife permanently. Now visiting every day I see firsthand and more frequently the high level of care from all Departments as her needs are all attended to in a very loving caring manner. For my part, it is always a pleasure and a privilege to be amongst all the special people here whom I look upon as my friends who have made me very welcome into the family atmosphere that prevails at Cwrt Enfys.
I thank you all from the bottom of my heart for looking after my wife and making myself so welcome.
Roy Edwards

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for taking the time to write such a kind review. We're glad that Cwrt Enfys made a positive impression during your wife's respite visits and that you felt confident in choosing us for her permanent care. It's heartwarming to hear that your wife's needs are met with such love and care and that you feel welcomed and part of our family atmosphere. Your appreciation means a lot and we look forward to sharing your positive words with our staff team. Thank you again.

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Review of
Cwrt Enfys Care Home
from Denise S (Daughter of Resident) published on 19 March 2024

Submitted via Website • Report

Overall Experience

I travel with my husband to visit my Mum every 4-6 weeks or as often as we can from Ireland. Mum has been on the 1st floor now for well over two years, each time we visit we find her room and herself clean, and safe and her needs met by the wonderful team of care staff that are usually very busy but

always have time for a chat about Mum if we need to. We always have a pleasant welcome on our visits which means so much as we find our visits sometimes emotional as our Mum's Dementia and health issues cause her to become more dependent. Thank you so much for all you do for Mum and the work you commit to.
Take Care of yourselves.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for taking the time to write your review. We are pleased to hear that you are happy with the support and care given to Mum and that our staff can offer you peace of mind, especially as living away from Mum. We will share your kind words with the team who'll be very happy to hear them. Again thank you for your review and we look forward to your next visit from Ireland.

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Review of
Cwrt Enfys Care Home
from Janice W (Sister of Resident) published on 30 January 2024

Submitted via Website • Report

Overall Experience

I can't give enough thanks to all the staff for the excellent care they gave my sister. She was always treated with great respect and they did everything possible to ensure she was comfortable.
We were always made very welcome when we visited. They listened and answered all our enquiries. Whenever

it was possible they made sure that my sister could be included in activities.
We all had confidence that my sister was being cared for by wonderful staff and will always be thankful to them.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you so much for your review. It's heartening to hear such kind words in regard to the care and support that your sister has received at Cwrt Enfys. The whole team at the home pride themselves on providing dignified and compassionate care, and it's great to hear that also transpires into a warm welcome for families and visitors. Inclusion and stimulation is key and it's good that your sister was encouraged to participate in activities where possible. Once again thank you for your kind words, which we will share with a delighted team.

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Review of
Cwrt Enfys Care Home
from Georgina D (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

I would like to thank all the care, nursing, maintenance, kitchen, entertainment and office staff for all the wonderful care and comfort they have given to my mother and our family.
The care and attention was above and beyond. They have made my mother feel like it was her home she was living in and

they were her family.
I cannot begin to tell you what attention to detail they provide it’s the little things they do. My mother was so very ill this week, but every time they came into the room they addressed her and called her name.
They have gone through this journey with us and have made the difficult, task bearable by holding us up when we have been at our lowest.
They have offered a friendly smile, a shoulder and have talked us through everything.
I will never be able to thank this team enough, but I would love them to be commended for their excellence.
Thank you from the bottom of our hearts.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for taking the time to leave a review. We are so pleased to hear such positive words on how each department within the home have provided both you and your mum true comfort. Living in a care home can be a difficult transition for many and it's really reassuring to hear that mum felt and saw Cwrt Enfys as her home. We will of course share your very kind words and gratitude with the team at the home, who I'm sure will be very pleased to hear them. Thank you again for taking the time, and we wish you and your family well.

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Review of
Cwrt Enfys Care Home
from H L (Son of Resident) published on 16 June 2023

Submitted via Website • Report

Overall Experience

My mother stayed at Cwrt Enfys for two weeks of respite care in May.
She was a little apprehensive, however, any fears were dispelled by the care and reassurance given by the staff.
She thoroughly enjoyed her stay and made many new friends.
I want to thank all the staff at Cwrt Enfys for their care

and support.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

We are glad your mother enjoyed her stay with us and we would welcome her back in the future, thanks for your review.

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Review of
Cwrt Enfys Care Home
from Robert B (Son of Resident) published on 7 June 2023

Submitted via Website • Report

Overall Experience

My mother is a resident of Cwrt Enfys Care Home and we are very happy with how she is cared for by all the staff. Our concerns are always listened to and we feel comfortable talking with the staff and raising any queries we have as they are always dealt with accordingly and we are always felt at ease.

Also, the manager is always available to help when needed as well as the lady in reception who is always happy to help and they all deserve awards.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your lovely review of the home and our staff team who go above and beyond for our residents and families.
Thank you.

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Review of
Cwrt Enfys Care Home
from D T (Stepdaughter of Resident) published on 18 May 2023

Submitted via Website • Report

Overall Experience

A very relaxed atmosphere when visiting, which has an anytime policy. There is always a member of staff at hand if needed. A good standard of care, with respect and dignity. We are always contacted if needed and feel the home communicates well.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for your honest appraisal of the home and the hard-working team.
We always aim to provide excellent care.

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Review of
Cwrt Enfys Care Home
from Alison H (Daughter of Resident) published on 16 May 2023

Submitted via Website • Report

Overall Experience

I find the care and attention given to my mother are usually of a high standard. There have been occasions where there have been shortfalls but the staff have been open in acknowledging that if we have brought it to their attention and they have tried to make sure that it is remedied. It has now been

her home for more than eight years.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your honest review - we are pleased your mother has been in the home for eight years and the home has been responsive in addressing any concerns you have had. We hope your mother will remain with us for many more years to come.

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Review of
Cwrt Enfys Care Home
from H O (Son of Resident) published on 13 May 2023

Submitted via Website • Report

Overall Experience

Cwrt Enfys Care Home has been excellent to my mother since she broke her hip in a recent fall. The care and attention has been 10/10 even getting my mother involved in the activities. Hope that everything can continue to make my mother's enjoyment continue at the good old age of 98. Well done.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your lovely review, we are so happy your mother who is 98 years young has settled well into the home after her recent traumatic hip fracture.

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Review of
Cwrt Enfys Care Home
from Ian M (Son of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience

I have always found the staff to be excellent in dealing with my mother and are always friendly and energetic not just for the residents but also towards the visitors to the unit. The cleanliness is excellent and the rooms are well equipped.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for taking the time to review us. The hard-working staff and management teams will be delighted with the feedback and we are pleased your mum is thriving in the home.

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Review of
Cwrt Enfys Care Home
from Rhian D (Daughter of Resident) published on 18 January 2023

Submitted via Website • Report

Overall Experience

My mother is a resident of Cwrt Enfys Care Home and has dementia. The overall care she receives is excellent and fully praise the care staff who work way beyond their job title and are so deserving of a higher pay wage to reflect their commitment to keeping my mother safe and well. When we chose to

place mam with you we were assured there would be lots of interaction with the entertainment team however where this was the case it now seems to have deteriorated. I am told there are only three people employed to provide activities for the whole of Cwrt Enfys with approx 100 patients, this is unfair to the team and unreasonable expectations. Can this be addressed as it has a knock-on effect on the residents who so desperately need this interaction.

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Review of
Cwrt Enfys Care Home
from A T (Son of Resident) published on 13 January 2023

Submitted via Website • Report

Overall Experience

Cwrt Enfys is always warm and welcoming. Staff are courteous and professional and caring to residents. The staff make the residents feel at home. Any concerns that arise are dealt with quickly and contact outside surgeries where required.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for kindly taking the time to review our home.

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Review of
Cwrt Enfys Care Home
from S P (Cousin of Resident) published on 13 January 2023

Submitted via Website • Report

Overall Experience

Resident health Issues can be slow in being resolved however things do usually get resolved within a reasonable period of time.
The senior care staff are always available if we need to ask about their issues. We appreciate the time and care that is given to the resident.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for taking the time to review our home. Staff shortages have impacted our service, but we are working hard to resolve these issues.

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Review of
Cwrt Enfys Care Home
from G M (Son-in-law of Resident) published on 11 January 2023

Submitted via Website • Report

Overall Experience

All staff at Cwrt Enfys have shown exceptional care and concern for my father in law. Their job is by no means easy. They must often feel under pressure and that they are doing thankless work at times, but it means an awful lot to the families of residents, who can rest at ease knowing that their loved

ones are very well looked after and safe at Cwrt Enfys.
Without exception, all staff have shown a high standard of professionalism, respect and care towards the residents, despite many challenges, and the residents not being able to express gratitude in normal ways. We would like to thank them all for their hard work.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review the hard working staff and management work tirelessly to ensure the home provides exceptional care and attention for all residents and families.

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Review of
Cwrt Enfys Care Home
from Gillian J (Daughter of Resident) published on 14 September 2022

Submitted via Website • Report

Overall Experience

Our mother spent her final weeks at Cwrt Enfys Care Home, she was given the best possible care. The staff were amazing and nothing was too much for them.
People are quick to criticise care homes but this care home met all our mother's needs, they went over and above to make her time with them happy

and comfortable.
The manager and staff always had time for family members if we needed to know anything.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thanks for your very kind review which the staff will be delighted with.

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Review of
Cwrt Enfys Care Home
from G D (Daughter of Resident) published on 21 March 2022

Submitted via Website • Report

Overall Experience

The staff have worked hard through a very difficult time but have remained helpful, caring and cheerful.
FaceTime was a vital link when visiting was not possible - thank you to everyone who made this happen.
Thank you.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for taking the time and trouble to review the home which we work hard to maintain as the best home in the locality.
We hard working management and staff team will be delighted with your feedback.

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Review of
Cwrt Enfys Care Home
from Denise W (Niece of Resident) published on 15 November 2021

Submitted via Website • Report

Overall Experience

My aunt recently passed away at Cwrt Enfys Care Home having been a resident there for four years. The care she received there made her last years so much easier for her and she was very happy. As a family, we were also so grateful for the way she was treated and cared for and had every confidence

about her safety and happiness. The staff at the home could not have been kinder or more helpful and showed a great deal of love and support for her. My aunt spent most of her years at Enfys Fach where she enjoyed joining in the activities and felt very much at home and well looked after. She had to move to the nursing side of the home as she became a lot more frail - here again, she was very well looked after and her increasing needs for help and nursing were provided with great kindness and love.

I can't thank the staff at the home enough for all they did for my aunt and for making the last four years of her life so much happier than they would otherwise have been.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review; we are sorry for the loss of your beloved aunt. The staff team at the home will be informed of your kind words and be grateful for the compliments.

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Review of
Cwrt Enfys Care Home
from Moira D (Wife of Resident) published on 9 September 2021

Submitted via Website • Report

Overall Experience

My husband has been a resident at Cwrt Enfys Care Home in the Woodlands EMI unit since June 2019. He is well looked after by kind and caring staff. We are treated like family, all the staff are dedicated, kind, patient and hard working. I wish to thank the activities team for the care and attention

given to my husband. We have regular video calls and I can see my husband is very happy and relaxed in their company. Due to Covid, indoor visits are not regular at the moment, it warms my heart to know that my husband is being entertained so well with arts and crafts, games, music, visits to the sensory room and visits to the garden, cooking and baking and many more activities. The team are very talented and bring a great deal of happiness to the residents.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you so much for your kind review at this difficult time for all care homes, the dedicated staff team will be delighted.

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Review of
Cwrt Enfys Care Home
from Christine E (Daughter-in-law of Resident) published on 4 November 2020

Submitted via Website • Report

Overall Experience

A lovely homely, friendly place. My mother-in-law has settled well with the care she needs, very happy with the care she has. Thank you to all staff and management for your excellent hard work in keeping all the residents safe and well cared for in these exceptional times, thanks to all.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for taking the time to write a very lovely review. The hard-working team will be delighted.

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Care Home Owned by Silvercrest Care in Powys

Silvercrest Care Locations in Powys (1)

Silvercrest Care Reviews in Powys (56)

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