Silvercrest Care in Rhondda, Cynon, Taff | 3 Care Homes

Review of
The Hollies Nursing & Residential Home
from David L (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

We were made to feel welcome from day one, after 6 months we now feel really settled into a lovely welcoming environment. The care given is excellent and we look forward to the entertainment events and the sing alongs. The food is of a healthy quality and cooked and served very well. The menu is varied

and we look forward to a different dish every day. The home is very clean and secure. My wife feels safe here.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for taking the time to share your kind words. We're delighted to hear that you feel settled and welcome at The Hollies. It's pleasing to know you enjoy the care, activities, and meals. Your feedback means a lot to our team, and we look forward to sharing it with them.

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Review of
Mill View Care Home
from Paul W (Son of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Dad has just spent 9 months in hospital which was not a good experience so was really happy to get him into somewhere before Christmas.
I've not had any experience of care homes before so was a bit anxious about how it would be for Dad. I honestly cannot tell you how great this place is. They've done

more for Dad in a few weeks than the hospital has in months. All the staff I've met have been great, so friendly and so willing to look after the residents. All the staff are just so friendly, and seem happy to be there. The whole atmosphere is just lovely.
Anything you need to know the staff phone you which is great. Any questions you get answers to emails straight away.
Absolutely brilliant place. Massive weight off my mind that Dad can spend his last years with such lovely, caring people.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for taking the time to write such a thoughtful review. We are grateful for your kind words and so pleased to hear that your dad is settling in well with us. Knowing that we've been able to ease both your dad's and your family's anxieties means a lot to us. Our team is committed to providing the highest standard of care and creating a warm, welcoming environment for all our residents and their families. It's wonderful to hear that our communication and atmosphere have brought you peace of mind. Thank you again for for your review, and we look forward to sharing with our staff.

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Review of
Ty Nant Care Home
from T C (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

Both my parents were at Ty Nant, Mum only for a short period but she received the best care while she was there. Dad was at Ty Nant for over 3 years, he had the best support from staff both emotionally and physically. He sadly passed away in November. The whole outlook of this care home is very positive.

The staff are excellent at their jobs and go above and beyond to look after everyone including myself and extended family. I never felt as though anything was too much trouble. The manager was always at the other end of the phone and answered my emails promptly when I needed help. Will miss all of them very much.

Reply from Katherine Gover, Manager at Ty Nant Care Home

Thank you for taking the time to write a review. It means so much to hear such positive feedback and I know myself and the team will miss working with you all as a family to get the best outcomes for Mum and Dad. Thank you for your kind donation to our Resident Fund and for your unwavering support of the Home. I will make sure this review is shared with the team.

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Review of
The Hollies Nursing & Residential Home
from Lynda T (Daughter of Resident) published on 19 November 2024

Submitted via Website • Report

Overall Experience

Such friendly staff and clean home, staff very caring and efficient. For example, telling me about concerns and solutions regarding Dad's health in a very professional, warm and caring manner.
So lucky to have Dad here.
Love that the staff have a great sense of humour too when appropriate.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for tasking the time to leave your review. We're very happy to hear that you find our team friendly, caring, and professional. Keeping families informed and addressing concerns with compassion is very important to us, and we're pleased to hear that this has been your experience. It's nice to know that you also appreciate the sense of humour our staff bring, finding the right moments for laughter can really make a difference in creating a warm and welcoming environment. Thank you again, and we look forward to sharing your positive feedback with our staff.

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Review of
Mill View Care Home
from Ian W (Son of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Mam continues to receive great care from all the staff at Mill view.
I live away and it is a comfort for me to know that Mam is in safe hands.
When we visit, we are also made to feel welcome. Even the dogs, particularly the puppy.
We feel that nothing is too much trouble and where necessary we are

kept informed of any issues regarding Mam's health and wellbeing.
Thank you for the care and compassion you show Mam and the family.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for your kind words and for taking the time to share your experience. We are delighted to hear that you feel that your mother receives the care and support she deserves from our team at Mill View. It's important to us that both our residents and their families feel comfortable and welcome, and we're so pleased that even the dogs are welcomed! Your peace of mind is important to us and we're glad to hear that you are always kept up to date about your mother's health and wellbeing. Thank you again for your review, and we look forward to sharing your kind words with the team at the home.

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Review of
The Hollies Nursing & Residential Home
from D F (Son of Resident) published on 29 July 2024

Submitted via Website • Report

Overall Experience

My mother has been a care home user for a couple of years now, and her needs have unfortunately changed from residential care to nursing care. The transition has been handled by the staff with cheerfulness, kindness, compassion and good humour. Medical needs and dietary requirements have altered, and

been dealt with professionally. On her good days, my mother has a sharp sense of humour and can enjoy a bit of joking and banter with the staff, and it's great to see her laughing and joking again. Overall, we are very happy with the standard of care she is receiving and are confident that any future requirements/changes necessary to her ongoing care will be handled in the right way.

Reply from Bikram Choudhary, Director at The Hollies Nursing & Residential Home

Many thanks for your review. The hard-working staff team and management at the home are delighted with your positive feedback. Many thanks.

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Review of
The Hollies Nursing & Residential Home
from P N (Daughter of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

My father has been a resident in The Hollies for 10 years. He receives good care. He is treated with kindness and respect by all. The nursing team are very attentive and don't hesitate to involve the GPs if they think it necessary. The team of carers are first class and ladies of experience.
The manager

of the home is a lady with many years of experience. Before becoming the manager, she was a member of the nursing team and she is held in the highest regard by staff, residents and families of the residents.
As a regular visitor to see my father, I have formed a rapport with all of the personnel and find the whole environment to be warm and friendly.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for taking the time to leave a review. We have been happy to have your father as a resident of The Hollies for the last 10 years, and are pleased to hear that you feel he continues to receive good care and is treated with kindness and respect. Your praise for our attentive nursing and care team is heartening, and it's good to know that together they continue to meet your father's needs. It's particularly pleasing to hear your positive remarks about our manager. Her extensive experience and dedication to the residents are indeed invaluable, and we are pleased to hear of the high regard in which she is held. Your regular visits and the rapport you have built with our staff help contribute to the warm and friendly environment that we strive to maintain. Thank you again for your kind words, and we look forward to sharing them with the team.

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Review of
The Hollies Nursing & Residential Home
from Greg T (Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

I'm very happy here at the home.

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for taking the time to leave a review. We are pleased to hear that you are very happy at the home, and we are in turn, very happy to have you with us! Remember if there's anything you need, the staff are always there for you.

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Review of
Mill View Care Home
from Karen G (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

Dad was admitted to Mill View in June 2024, he had become very poorly and despite my best efforts, it was too much for him to stay at home for end-of-life care. It was an extremely difficult decision to make, however from the moment the nurse came to assess Dad at home (she was so very lovely) we knew

from that we were in safe hands. Due to Dad's complex needs, we were fortunate that he was able to secure a place in Mill View within a week. From the moment that he was admitted the care was simply first class. Nothing was a problem and the staff went over and above to ensure that Dad and I were comfortable. The compassion, dignity, and love demonstrated by all at Mill View were from the heart they all deserve a six-star review - thank you all so very much for looking after Dad and me during his final 48 hours I will be forever grateful.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for taking the time to leave a review and for sharing your heartfelt experience. We understand how tough it must have been to decide on end-of-life care for your father, and we are deeply touched that you chose Millview for his care. From the initial assessment at home to his final hours with us, we are grateful to hear that our team provided great care, compassion, and the support you both needed. Ensuring comfort, dignity, and love for our residents and their families is at the heart of what we do. We look forward to sharing your very kind words with our team. Thank you again.

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Review of
The Hollies Nursing & Residential Home
from Nick S (Son of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience

My mum has been at The Hollies for six months now and myself and other family members are delighted with the care she is receiving at The Hollies. She has a nice, functional room and the communal spaces including a TV lounge, coffee lounge and dining room are all first-class and always kept neat and

tidy. The thing that makes this place so special is the staff who are universally excellent. The management, carers, catering team, cleaners and maintenance do a fantastic job of creating a welcoming and homely environment. My mother was a reluctant resident initially but has settled in really well and is very happy there. This is thanks to the individual attention she has been given to make her content and healthy. There is a vibrant, positive, happy environment whenever I visit thanks to the varied and stimulating programme of activities on offer to the residents during the day which is a really positive aspect of daily life at The Hollies. We are genuinely grateful for this. Thanks!

Reply from Stuart Davies, Quality Compliance Manager at The Hollies Nursing & Residential Home

Thank you for your review. We are so glad to hear that you and your family are delighted with the care your mother is receiving at The Hollies. It's reassuring to know that she has settled in well and is happy at the home. The team take pride in maintaining the home to a high standard, ensuring that all communal spaces are welcoming and tidy. It's nice to hear your praise for our staff team across all departments, as they work hard to create a homely and supportive environment. We are also pleased to hear such positive comments on our activities, as we know the team try their best to develop a wide-ranging, interactive, and stimulating activities calendar. Thank you once again, your comments mean a lot to us and we look forward to sharing them with the staff.

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Review of
Mill View Care Home
from Nigel W (Son of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience

The service provided by the care home and staff is outstanding. It is so reassuring for us as a family to know that Mam is looking after with the same care, love and attention we would give to her ourselves.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for submitting a review. We are so happy to hear that you find the care at Millview to be outstanding, and that your mother is receiving the same love and attention that you would provide. The team at the home is dedicated to ensuring that all residents feel at home and are cared for with compassion and respect. We will be happy to share your positive comments with them. Thank you again.

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Review of
Mill View Care Home
from Jan M (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

Dad was admitted to Mill View Care Home July 2023 As a family this wasn't an easy decision it was hard to know if we were doing the right thing but as most of us lived away we had limited options to keep Dad safe. Our fears were eliminated immediately as Dad settled really well. The staff were amazing,

going above and beyond to meet Dad's needs and keep us connected with him through video call. Sadly Dad's stay was short but we are extremely grateful to the staff for making Dad's final months comfortable and happy. Dad referred to the staff as 'Little Angels' and I couldn't agree more. They are a credit to your company and take great pride in their roles treating everyone with dignity and respect. Thank you Mill View Care Home staff for your dedication to the most vulnerable people in your care.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you for your review. We understand how difficult the decision to place your father in a care home must have been, especially with family living at a distance. We are touched by your kind words and are pleased to hear that your father settled in well and felt comfortable during his time with us. Our team strives to go above and beyond to meet the needs of our residents and to keep families connected. Knowing that we could make your father's final months comfortable and happy means a lot to us. We are touched by his words, calling our staff 'Little Angels,' and we look forward to sharing these comments with them. Thank you again for your feedback, it is greatly appreciated.

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Review of
Mill View Care Home
from Tracey W (Daughter of Resident) published on 21 June 2024

Submitted via Website • Report

Overall Experience

My mother has been in Mill View since last November, which was harder for me than her.
She has settled really well and this is due to the hard work and dedication of the staff.
Excellent care facility, all staff work hard and show compassion to residents and their families.

Reply from Stuart Davies, Quality Compliance Manager at Mill View Care Home

Thank you very much for your kind words and for taking the time to leave a review. We understand that the decision-making, and transitioning a loved one into a care home can be challenging time, and we are pleased to know that your mother has settled in well. Our team is dedicated to providing compassionate and high-quality care to all our residents and their families. It's heartening to hear that their hard work and dedication have made a positive impact on your mother's experience. We look forward to sharing these comments with them. Thank you again, your feedback is greatly appreciated.

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Review of
Ty Nant Care Home
from Carol E (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Our mother was the first resident to attend Ty Nant when it opened in 2017 and spent 7 very happy years there.
The staff here are second to none and we will be forever grateful for the care and attention they gave to our mother.
During the last few weeks of her life, the staff were exceptional and

ensured our mother's last days were very peaceful and dignified.
As a family we cannot thank them enough for the care they gave our mother.

Reply from Stuart Davies, Quality Compliance Manager at Ty Nant Care Home

Thank you for taking the time to leave a review. We are pleased to hear that your mother had 7 happy years with us at Ty Nant. Our team strives to provide exceptional care and attention to all our residents, ensuring their comfort and dignity, especially during their final moments. It's reassuring to hear of the care and attention provided by the staff to your mother, and we will share your appreciation with them, which I'm sure they'll be deeply touched by. Thank you again.

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Review of
Mill View Care Home
from J C (Son of Resident) published on 5 June 2024

Submitted via Website • Report

Overall Experience

My mother was well cared for by all the staff who were excellent, no complaints from me, they were all so good and always kept me informed. Some of the nicest people I've had the pleasure to meet. I won't forget their kindness and their support through a tough time.

Reply from Bikram Choudhary, Director at Mill View Care Home

Many thanks for your review. The hard-working staff team will be delighted.

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Review of
Mill View Care Home
from Susan E (Daughter of Resident) published on 10 May 2024

Submitted via Postal Card • Report

Overall Experience

This is my mother's third year in Mill View and I just want to give credit to the hard-working staff. Managers, nurses, carers, kitchen staff, activities, cleaning, laundry etc. I am upset that I have had to put Mum in a care home, but the staff at Mill View are very welcoming and friendly, and this

has made it so much easier for me. Although Mum has dementia, she speaks very highly of the staff, and I cannot thank them enough for their commitment and dedication.

Reply from Bikram Choudhary, Director at Mill View Care Home

Thanks for your honest review of our home and the excellent hard-working team.

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Review of
Ty Nant Care Home
from Spencer T (Son-in-law of Resident) published on 3 April 2024

Submitted via Website • Report

Overall Experience

We, as a family, cannot praise the home and all staff enough.
We had to move my father-in-law to Ty Nant in October 2023 for the increased care they offered for his condition, from the first phone call to them we knew this was an extra special place, and upon meeting staff, our minds were put at rest

that our decision to choose Ty Nant was the right one.
The care from day one to the final days of care of our beloved father and grandfather was exceptional.
We cannot thank the manager and the team for the care and love they gave him, we just wish we had been able to move him there earlier.

Reply from Stuart Davies, Quality Compliance Manager at Ty Nant Care Home

Thank you for taking the time to write a review. We are so pleased to hear such positive feedback and are very glad to hear that moving into Ty Nant was able to provide some ease of mind to you and the family. We will pass on your gratitude to the manager and the team, who will be very pleased, as we know how much effort they put into the home and the care and support that they provide. Thank you again, and we wish you and your family well.

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Review of
Ty Nant Care Home
from Janet G (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My dad was in Ty Nant Care Home for six months until he sadly passed away. He had a wonderful six months there and the staff were amazing with him. When my dad was at the end of his life, the manager gave us, as a family, a lovely room and had a setee and armchairs put in there where we spent a week

with my dad until he passed away. The nursing staff and the carers were amazing and treated my dad like he was one of their family.
The entertainment that they put on was also amazing and we had many a lovely day out with my dad.
As a family, we were overwhelmed with this care home and they definitely cared for our amazing dad.

Reply from Katherine Gover, Home Manager at Ty Nant Care Home

Thank you for this kind review, it was an absolute privilege caring for dad, immediate and extended family. I will ensure that all of your comments are shared with the whole team, we will miss dad and you all as a family.

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Review of
Mill View Care Home
from Kelly D (Daughter of Resident) published on 16 January 2024

Submitted via Website • Report

Overall Experience

My mother received excellent care in this home. Unfortunately, my mother passed away there, maintaining dignity and respect. My family also received the support we all needed. This is a happy home, I can honestly say that every member of staff I had the opportunity to meet, always put the resident's

needs first and with a smile. I would not hesitate to recommend this home especially if you are apprehensive about your family’s needs being fully met. I felt welcomed and although my mother had a short time there, their help and understanding were amazing. I didn’t have to worry and if I did have any concerns, I was quickly reassured. The nursing staff were also on top of all her medical issues. The home is spotless. There were lots going on events and engagements. Food was great! Residents and family feel included. I was so pleased that at least my mother had a better chance of life and to meet new friends before she passed. I will miss Mill View and wish them every success in the future!

Reply from Bikram Choudhary, Director at Mill View Care Home

Thank you for your kind review, the hard working staff will be pleased with tour feedback.

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Review of
Ty Nant Care Home
from L W (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Ty Nant Care Home for over 5 years. Mam loved living at Ty Nant and regarded it as her home and somewhere she was safe and well looked after. For me, my sister and my brother personally it was a weight off our shoulders to know that she was safe and well looked after and

the staff all t thought a lot of her. The care at the care home is second to none so a big thank you to the Managers. Having spent a lot of time at Ty Nant we got to know most of the staff really well! The entertainment team, kitchen, nurses, carers, cleaning and laundry staff were so good we never had a complaint in five years. When mam passed away in April Ty Nant went over and above their duties to care for her and us at this sad time. That will never be forgotten.

Reply from Bikram Choudhary, Director at Ty Nant Care Home

Thanks for your lovely review the team will be delighted.

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Care Homes Owned by Silvercrest Care in Rhondda, Cynon, Taff

Silvercrest Care Locations in Rhondda, Cynon, Taff (3)

Silvercrest Care Reviews in Rhondda, Cynon, Taff (134)

The Hollies Nursing & Residential Home

Mill View Care Home

Ty Nant Care Home

The Hollies Nursing & Residential Home

Mill View Care Home

The Hollies Nursing & Residential Home

The Hollies Nursing & Residential Home

The Hollies Nursing & Residential Home

Mill View Care Home

The Hollies Nursing & Residential Home

Mill View Care Home

Mill View Care Home

Mill View Care Home

Ty Nant Care Home

Mill View Care Home

Mill View Care Home

Ty Nant Care Home

Ty Nant Care Home

Mill View Care Home

Ty Nant Care Home

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